UDM-ITS Status

VOICEMAIL RESTORED

2012-01-23T13:30:00.002-05:00

Voicemail seems to have been restored and should be working for all areas of the University. If anyone experiences any problems from this time forward - Please place a Helpdesk Ticket and document the problem with all applicable info(Phone # + Time of occurence). Thank you for your patience.

VOICEMAIL UPDATE- MONDAY Jan 23

2012-01-23T07:53:00.002-05:00

Hi,
Voicemail is currently down. We believe that the problem has been identified and are working to correct it. ATT and our 3rd party support are working hard to get us going again. Sorry for the inconvenience.

Titanconnect temporary email outage

2012-01-20T16:53:00.002-05:00

TitanConnect Email will be temporary down until 5:00 pm.

Voice-Mail System

2012-01-20T15:49:00.000-05:00

We are experiencing an issue where the voice-mail system occassionally is not picking up at the expected interval. ITS-Telecom is investigating the situation with the voice-mail maintenance provider.

Internet/DHCP Across University and Dorms Down

2012-01-13T08:46:00.002-05:00

This morning our DHCP server failed and required a restart. The DHCP server issues out IP address to all computers. We anticipate this will be back in service within the next 30 minutes.

The easiest way to get back online will be a reboot of your computer. Once things are fully up, we will comment to this post with the update.

DNS and Internet Issues in Res Halls

2012-01-13T07:45:00.001-05:00

We are working through an issue with our DNS server on the dorms. It might look like the Internet is down.

TitanConnect Web Server Restart Scheduled

2012-01-09T15:53:00.003-05:00

A web server restart has been scheduled for Tuesday January 10th between 6:30 a.m. and 7:00 a.m. During this maintenance window users will experience intermittent access issues to the TitanConnect portal. Users are strongly advised to close all sessions and log out to avoid possible loss of data

Update : January 10 6:48 a.m. The scheduled maintenance has been completed.

TitanConnect Email Maintenance Complete

2012-01-05T06:58:00.001-05:00

Maintenance has been completed and all TitanConnect mail services(http, imap and pop3) are back in service.

TitanConnect Email Maintenance - 01/05/2012

2012-01-04T11:26:00.002-05:00

TitanConnect email services(web client/imap/pop3) will be unavailable for intermittent periods of time between 6:30 a.m. and 7:30 a.m. on Wednesday January 5th for maintenance. Users are strongly advised to close all sessions and log out to avoid possible loss of some or all of the work. This maintenance will not affect Exchange email users.

Please check this blog for updates.

Dorms Internet service - Update

2012-01-03T14:55:00.003-05:00

Internet service to Dorms should be stable and without hick-ups now. For possible planned actions and updated information on status, please check this blog; if you are experiencing difficulties while browsing Internet, please submit report calling ITS help desk phone 313-993-1500 or using ticket system http://helpdesk.udmercy.edu.

Thank you,

ITS

Intermittment Connectivity Interuptions in Dorm Network

2012-01-03T13:53:00.000-05:00

While the majority of residents are on break, there will be some periodic downtime for very short periods of time between now and Thursday. If you are using during this time, wait 10 minutes and try again.

Merry Christmas & Happy New Year

2011-12-25T11:21:00.001-05:00

ITS wishes you a very Merry Christmas and Happy New Year. Should you have issues during break, please comment on this blog message.

Blackboard service available 12/20 8:15 a.m.

2011-12-20T08:26:00.001-05:00

Blackboard software is upgraded as planned; Blackboard service is available.

Thank you,

ITS

Blackboard system upgrade - Tue 12/20 07:30 a.m.

2011-12-16T09:43:00.002-05:00

This is advance notice that Blackboard system software is scheduled for upgrade, starting 07:30 a.m., Tuesday, Dec. 20.
This software upgrade is going to cause outage in services, expected to take up to 120 minutes. Users are strongly advised to close their work and log out of Blackboard before 7:30 a.m. to avoid possible loss of data.
Please check this blog for updated info on this action.

Thank you,

ITS

Blackboard online 12/15 07:45 a.m.

2011-12-15T07:40:00.000-05:00

Blackboard service was restarted to use new Security Certificate. Blackboard is online and available now.

Thank you,

ITS

If access to Blackboard returns SSL error...

2011-12-14T15:55:00.002-05:00

If you are using TitanConnect portal to access Blackboard or your bookmark points to https://knowledge.udmercy.edu, you may experience error saying that Blackboard Security Certificate is revoked. This issue is going to be fixed with planned restart of Blackboard services tomorrow morning. In meantime, please use direct access to Blackboard using following link: http://knowledge.udmercy.edu. Microsoft Internet Explorer does not produce this error.

ITS

Blackboard service restart scheduled 12/15 7:30 a.m.

2011-12-14T12:36:00.002-05:00

Today we experienced problem with our Security Certificate. We acquired and installed new certificate but, to activate new credentials, Blackboard service need a restart. This is scheduled for Thursday, Dec. 15 at 7:30 a.m. While this restart will cause just a brief service outage, users are still advised to close the session with Blackboard at that time to avoid possible loss of data.

We apologize for possible inconvenience this may cause.

ITS

E-mail, TitanConnect Services Restored

2011-12-14T11:14:00.001-05:00

E-mail and TitanConnect services have been restored.

E-mail, TitanConnect Tempory Outage

2011-12-14T11:03:00.002-05:00

An SSL Certificate Issue has currently disabled SSL connections to E-mail (POP3, IMAP) and the TitanConnect portal. Service will be restored shortly.

Resident Network Operating Very Slowly

2011-12-12T17:42:00.001-05:00

We're dealing with another unplanned resident bandwidth issue again that may be the source of the comments below. We understand it is Exam week - this is going to suck tonight - but you have options to use the labs and other university WIFI bandwidth around campus. The provider will be out first thing in the AM to repair the situation. We'll see if we can resolve it before then but as it stands now were operating at 20% of the capacity we had been at.

Internet outage in Dorms - solved

2011-12-12T12:26:00.000-05:00

Problem with Internet service in Dorms is located and solved.

Sorry for inconvenience caused by this outage..

ITS

Outage of Internet services for Dorms

2011-12-12T11:09:00.002-05:00

Dorm Internet services is experiencing a short outage; we are quickly working on resolving this issue.

Sorry for the inconvenience,

ITS

TitanConnect SSL Upgrades Completed

2011-12-08T06:54:00.002-05:00

The announced security certificate upgrades to the TitanConnect portal have been completed.

If you use older versions of client software, older operating systems or have a session active during the upgrade you may asked you to confirm the installation of the new SSL certificate. Please confirm/accept the installation of the new SSL certificate.

Exchange Server - BlackBerry

2011-12-08T06:33:00.002-05:00

The ongoing Exchange Email server issue is definitely affecting our BlackBerry users in Athletics. In addition to mail being delayed significantly, CONTACTS are disappearing from your BlackBerry devices. All reports so far say that in MICROSOFT OUTLOOK on the office computers, contacts are still there. If you need help logging into Titannet on your office computer, please contact the Helpdesk.

Library WIFI Reported Down

2011-12-07T21:58:00.001-05:00

It has been reported that WIFI services in the library are down. ITS will investigate the issue on Thursday.

Issues Report with Blackboard and TC connectivity from the dorms

2011-12-07T19:16:00.001-05:00

ITS is investigating some sporatic connectivity issues to .udmercy.edu sites from the dorms. It is reported connectivity to other sites is fine.

Short outage of Internet services for Dorms - resolved 12/07 4:00 p.m.

2011-12-07T16:39:00.001-05:00

Users of Dorm Network have experienced short outage in Internet access which was quickly resolved.

Sorry for possible inconvenience,

ITS

UDMW Internet Unstable

2011-12-07T10:51:00.000-05:00

We are investigating wireless connectivity issues with udmw. More detail as available..

Email Exchange Outage

2011-12-07T10:43:00.002-05:00

We are currently experiencing Email Exchange outage. The ITS department is currently working on correcting the issue. The blog will be updated once the problem is resolved

SSL Certificate Upgrades

2011-12-07T07:06:00.003-05:00

The SSL certificate replacement was started this morning on TitanConnect(http://tc.udmercy.edu) services. Http(web), ldap(directory) and secure POP3(mail) services have been upgraded. If you use older versions of client software, older operating systems or have a long running sessions that was active during the upgrade you may asked you to confirm the installation of the new SSL certificate. Please confirm/accept the installation of the new SSL certificate.

All other services will be upgraded tomorrow, December 8th.

TC Email Outage

2011-12-06T14:07:00.001-05:00

We are currently experiencing issues with the Titan Connect email portal. ITS is currently working on restoring service. We expect this issue to be resolved within the next 15mins.

Dorm Connectivity to Internet Unstable

2011-12-05T11:25:00.000-05:00

We are investigating connectivity issues between the Campus dorms and the network that started around 11:00 am this morning. More detail as available.

Law Connectivity to Internet and McNichols Unstable

2011-12-05T08:42:00.001-05:00

We are investigating connectivity issues between the Law School and the network that started around 7:00 am this morning. More detail as available.

*********UPDATED************
We know the problem is hardware-related, and it is not on either the McNichols Campus or the Law Campus. We are dispatching people to investigate.

TitanConnect Self Service Connection

2011-11-30T10:01:00.005-05:00

The TitanConnect Self Service connection was receiving "Page Not Found" errors from the TitanConnect Portal link this morning. This has now been corrected, but there may be some lingering issues.

1. If you are still logged into the TitanConnect Portal, just clicking on the link for TitanConnect Self Service may give you a signon screen that asks for a UserID and PIN. You can enter your "T" (T in CAPS) number or your E-mail account ID (all CAPS) and PIN (birthdate = mmddyy)

OR

2. Logout of the TitanConnect Portal and then Log back in. Clicking on the link may then flash the TitanConnect Self Service page and then give you a "Page Not Found". Exit that window and try again. If that doesn't work Logout and start over again.

Sorry for the inconvenience.

Exchange Email Outage (Closed issue)

2011-11-29T16:22:00.001-05:00

Today around 1:00 pm one of the Exchange mail store had dis-mount error resulting in certain Exchange users unable to connect to the Exchange server to send or receive email. This was corrected at 3:00pm. Once the mail store was remounted email begin to move freely. No mail was lost during the downtime.

Blackboard service available

2011-11-28T07:43:00.001-05:00

System restart is executed; Blackboard service is available.

Thank you,

ITS

Blackboard service restart scheduled for Monday, 11/28 at 7:30 a.m.

2011-11-25T08:42:00.002-05:00

Blackboard service restart is required to activate software patch. This action is scheduled for regular service window, Monday 11/28. Service is going to be restarted at 7:30 a.m. causing short outage of Blackboard operation. While this whole operation should not take more than a few minutes, users are still advised to log out at that time.
Check this blog for updates on Blackboard status and accessibility.

Thank you,

ITS

Internet Connectivity Unstable

2011-11-21T13:17:00.000-05:00

The internet connection and connections to Law and Dental campuses appears to be unstable at the moment. ITS is working to clear up the issue and return services to normal stable operations.

Corktown Internet Restored

2011-11-10T10:33:00.002-05:00

We've resolved the Corktown Campus issue where some people could not get to the internet. Everything should be fully-functional at this point, so please report any new or lingering issues to the Helpdesk. (313) 993-1500

TitanNet G & H Drives and Access at Corktown

2011-11-09T22:50:00.001-05:00

Due to a power outage on the Corktown campus, many TitanNet G & H drives may not be reachable. As you may know, even though users access from the McNichols and Law campuses the majority of stored files are physically situated on a server at the Corktown campus. In addition, access to TitanNet from the Corktown campus will naturally be down while the power to the server is not available.

Brief Blackboard outage 11/08 2:15 p.m.

2011-11-08T14:22:00.002-05:00

Early in the life of the new Blackboard software version, one issue was discovered that could have seriously inconvenience Blackboard users. Software patch required Blackboard software restart, which caused couple of minutes service outage in serving users.
We are sorry if this interruption caused any inconvenience; importance of this action forced us to do it immediately and without advance notice.

Thank you,

ITS

Blackboard service available Mon. 11/07 8:30 a.m.

2011-11-07T08:30:00.001-05:00

Software upgrade on the Blackboard system is concluded and Blackboard service is available.

Thank you for cooperation.

ITS

Raiser's Edge Server Failure

2011-11-02T18:21:00.003-04:00

Late this afternoon our Raiser's Edge server had a hardware failure. Parts will be in tomorrow morning (THURS 11/3). We will rebuild the server and restore the data as quickly as possible, but we're likely looking at some time Friday before the server (and Raiser's Edge) is functional again.

*********UPDATE************
We learned late Thursday that one of the replacement parts was defective, and another has been ordered. We will be installing it when it arrives Friday mid-morning. Raiser's Edge will not be available until early next week.

Blackboard upgrade scheduled Mon. 11/07 7:30 a.m.

2011-11-02T11:42:00.002-04:00

Blackboard software is scheduled for a major upgrade in the next service window, Monday Nov. 7 starting at 7:30 a.m. This software upgrade should fix number of issues encountered in the system software that is used now. Due to volume of work involving this upgrade please don't plan on using Blackboard service between 7:30 and 9:30 a.m. Finish your work and log out before 7:30 a.m. to avoid possible loss of data. Please check this blog for updates and information on Blackboard service availability.

We apologize for possible inconvenience.

Thank you,

ITS

TitanConnect Email Maintenance - 11/02/2011

2011-11-01T14:52:00.003-04:00

TitanConnect email services(webclient, imap and pop3) will be offline for intermittent periods of time between 6:15 a.m. and 7:00 a.m. Wednesday, November 2nd for maintenance. Please watch this blogs for updates.

Update : 6:50 a.m. Wednesday, November 2nd. Maintenance has been completed all mail services are back online.

Employee Listserver Failing to Reach All

2011-10-24T17:00:00.000-04:00

The employee listserv appears to be failing delivery to all intended recipients. ITS is investigating why. ITS recommends postings to the employee list submit their events to MPA's Campus Connection to reach all until this is resolved.

Blackboard maintenance concluded 10/17 07:50 a.m.

2011-10-17T07:51:00.000-04:00

Blackboard service is online and available.

Thank you for your patience.

ITS

Email services restored

2011-10-15T08:40:00.000-04:00

The outage from Thursday 11:28 pm ended at 8:22 am this morning and all e-mail is now being processed. Over 50,000 queued messages will be delivered over the next couple of hours.

Email Gateway Offline

2011-10-14T06:57:00.006-04:00

Our internal smtp server is offline. Incoming mail will be queued and delivered when service is restored. During this outage sending email will not be possible. Your mailbox is available to view messages delivered prior to this outage.

Update 11:26 a.m. Replacement hardware has arrived. Restore in process.

Blackboard maintenance scheduled Mon. 10/17 7:30 a.m.

2011-10-13T09:50:00.002-04:00

Blackboard system maintenance is planned starting on Monday, 10/17 at 7:30 a.m. Expected downtime of service is up to 60 minutes. Maintenance includes upgrade of software components and configuration tuning.
Users are advised to conclude their work and log out of Blackboard before 7:30 to avoid possible loss of data.

Sorry for inconvenience,

ITS

Wireless - Internet Outage Update

2011-10-12T08:47:00.000-04:00

Wireless access has been restored.

Wireless - Internet Outage

2011-10-11T11:59:00.000-04:00

We are currently experiencing wireless and or internet issues; UDM ITS network team is working on a solution and will notify you once this has been corrected.

Blackboard system available 10/11 7:45 a.m.

2011-10-11T07:47:00.001-04:00

Maintenance action on Blackboard system is concluded and Blackboard service is available.

Thank you,

ITS

Blackboard service restart Tue. 10/11 7:30 a.m.

2011-10-10T16:15:00.002-04:00

To resolve reported issue with occasional Service Temporary Unavailable message, Blackboard needs to have service restarted and this is planned for Tuesday, Oct. 11 at 7:30 a.m. Expected service outage is 30 minutes. Please close your transactions and log out of Blackboard at this time to prevent possible loss of work.

We sorry for the short notice and service outage in this time window.

Thank you for understanding,

ITS

Engineering NE Closet Down

2011-10-08T00:30:00.000-04:00

WIFI and wired connectivity in the North East section of the Engineering building are down. ITS staff are working to restore service ASAP.

Access to UDMercy network performance issues 10/05 6:00 p.m.

2011-10-05T17:54:00.002-04:00

It appears that access to University network may be affected by yet unknown factor, resulting in poor response from resources on University network.

ITS is working to get to the root of the problem and solve the issue.

Thanks for your patience.

McAuley circuit problem 9-29 ***RESOLVED

2011-09-29T16:26:00.003-04:00

We have detected that the circuit between McNichols and McAuley's Connor location has gone down again. After some testing, we contacted the provider again, and they will be testing and getting back to us. We will keep this blog updated as we hear from them.

***UPDATE***
The carrier is dispatching a technician early Friday.

THE CIRCUIT HAS BEEN REPAIRED

INB and SSB from PORTAL - Available Now

2011-09-26T10:10:00.001-04:00

You may now log into inb and ssb from the portal. Thank you, ITS Dept

You may use prodapp2 for now

2011-09-26T08:54:00.000-04:00

Link to prodapp2 is: http://prodapp2.udmercy.edu:7783/ Thanks, ITS Dept

Blackboard online 09/26 8:00 a.m.

2011-09-26T08:00:00.001-04:00

Blackboard service is restarted as planed and Blackboard is online and available.

Thank you for your understanding,

ITS

TitanConnect - Self Service and INB Down

2011-09-25T09:25:00.001-04:00

TitanConnect Self-Service and INB are temporarily down and we are locating resources to restore services as quickly as possible. Other parts of the TitanConnect portal remain online and available.

Blackboard maintenance scheduled Mon. 09/26 7:30 a.m.

2011-09-22T10:22:00.000-04:00

Blackboard service has to be restarted; this is scheduled for regular maintenance window, Monday, September 26, starting at 7:30 a.m. To avoid possible data loss, users are advised to close the work and log out of Blackboard session before 7:30 a.m.
Expected downtime is up to 30 minutes.

Thank you for your understanding,

ITS

McAuley Clinic Circuit Problem ***RESOLVED

2011-09-19T08:18:00.003-04:00

We are having circuit problems between McNichols and the McAuley Clinic again this morning. It was up and down during the weekend, and it is definitely down now, Monday morning. We have a trouble ticket called into the provider, and we will update this post as we hear from them.

****
9/19/11 @ 12:08

The T1 to McAuley has been restored.

Blackboard online - Mon. 09/12 7:35 a.m.

2011-09-12T07:37:00.001-04:00

Blackboard service was restarted as planed and Blackboard is available.

Thank you,

ITS

UNISYS and APECS down

2011-09-09T13:48:00.001-04:00

The mainframe is down and currently will not take a boot (restart). Sorry for the inconvenience, ITS Dept.

Blackboard maintenance scheduled Mon. 09/12 7:30 a.m.

2011-09-09T08:19:00.002-04:00

Blackboard service has to be restarted; this is scheduled for regular maintenance window, Monday, September 12, starting at 7:30 a.m. To avoid possible data loss, users are advised to close the work and log out of Blackboard session before 7:30 a.m.
Expected downtime is up to 30 minutes.

Thank you for your understanding,

ITS

McAuley Clinic Circuit Issue

2011-09-08T08:16:00.004-04:00

We see that the T1 to McAuley is down again. A service call was made to the provider again, and we'll report what they find as soon as we hear back.

*********************************************
UPDATE: The provider has been working with local telco, and the circuit seems stable now. It did not go down at all during the night of 9/8-9/9. We will keep monitoring the connection.

APECS and mainframe environment Online

2011-09-07T11:01:00.001-04:00

APECS is now available. Thank you, ITS Dept.

UNISYS and APECS down

2011-09-07T09:08:00.001-04:00

The mainframe will not boot up this morning. We will give it an hour, similar to yesterday, and try again. Sorry for the inconvenience, ITS Dept.

UNISYS and APECS is online at 1:58 PM

2011-09-06T13:59:00.002-04:00

The UNISYS and APECS environment is available again. This availability may be of short duration as the hardware is generating numerous errors. Thank you, ITS Dept.

UNISYS and APECS down

2011-09-06T09:57:00.002-04:00

The UNISYS mainframe has failed to come online after 3 attempts. Since this hardware is old, we are allowing it to be down for an hour before an attempt is made to bring it back online. It is generating hardware errors, so ITS will make every attempt to bring it back online. Thank you, ITS Dept

APECS is online 9/2/2011 at 8:53 AM

2011-09-02T08:51:00.001-04:00

The mainframe environment rebooted itself again resulting in APECS being offline. This has been corrected. Thank you, ITS Dept.

TitanConnect Portal Maintenance Scheduled for Friday, September 2nd @ 7:00 a.m.

2011-09-01T13:20:00.004-04:00

TitanConnect portal web servers will undergo maintenance beginning at 7:00 a.m. and lasting to approximately 7:15 a.m. on Friday, September 2nd. Intermittent outages can be expected during this time. This maintenance will not affect mail clients using pop3 or imap connections.

Update : Scheduled maintenance has been completed.

Apecs is online 10:30 AM 8.31.2011

2011-08-31T10:31:00.001-04:00

Apecs has been brought back online after the system did another halt-load. Thank you, ITS Dept

Dorm Internet Temporarily Down for 5 minutes

2011-08-30T17:20:00.000-04:00

The Dorm Internet was temporarily down for five minutes at 5:15 pm to reset one of the servers. Service was back online within 5 minutes.-

Apecs is online: 8:48 AM 8/30/2011

2011-08-30T08:50:00.001-04:00

Apecs was found to be unavailable this morning due to another halt-load of the UNISYS mainframe. This has been corrected and it is once again online. Thank you, ITS Dept.

APECS brought back online

2011-08-29T16:27:00.000-04:00

The UNISYS system crashed resulting in APECS going down. APECS has been brought back online and is once again available. Thank you, ITS Dept.

McAuley Clinic circuit problem ***RESOLVED

2011-08-29T08:51:00.004-04:00

We have been monitoring the MCAuley Clinic's network connection, and there appears to be a problem with the T1 circuit. A service call has been made to the provider. They are currently testing and we'll update this blog as we hear back from them.

**********************************************

The circuit provider found some faulty hardware and repaired it. The circuit has been up since about 2:00PM. We will continue to monitor it, but this location should be fully restored.

LAW campus network connectivity down **UPDATED

2011-08-26T14:37:00.002-04:00

There is a definite problem with Law School's connectivity to the rest of the university's network and to the internet. We are in the initial stages of tracking the problem and have no estimate for resolution yet.

***********************

We have been told that some electrical work is being done, and it means that our network equipment will be down until 4:00pm - 4:30pm. We will monitor the network, and if connectivity is not restored around that time, we will update this blog.

Internet Connectivity Restored

2011-08-25T14:34:00.000-04:00

Our ISP has resolved the connectivity issue.

Internet Connectivity Down

2011-08-25T11:41:00.002-04:00

Internet connectivity is currently down. We are working with our ISP to resolve the issue.

Update: Merit networks is aware of the outage and has isolated the problem. They are working to resolve the issue but do not currently have an eta.

Scheduled TitanConnect Portal Maintenance Complete

2011-08-25T07:25:00.001-04:00

The scheduled TitanConnect portal maintenance has been completed. Thank you for your patience during this maintenance window.

INB and SSB for TEST are operational again

2011-08-24T14:48:00.002-04:00

The TEST database had a problem with a redo log. This has been corrected and INB and SSB are operational once again. Thank you, ITS Dept

Apecs discovered offline at 2:20 PM 8.24.11; Brought back online

2011-08-24T14:29:00.001-04:00

The mainframe rebooted itself again and APECS was discovered in a down status at 2:20 PM. This has been corrected, ITS Dept.

TitanConnect Portal Maintenance Scheduled for Thursday, August 25th at 7:00 a.m.

2011-08-24T12:17:00.003-04:00

Beginning at 7:00 a.m. and lasting until approximately 7:30 a.m. all services provided by the TitanConnect(http://tc.udmercy.edu) portal will experience service disruptions lasting up to 5 minutes in length as we apply critical updates. Please check this blog for updates.

APECS service is available

2011-08-22T09:40:00.001-04:00

APECS is available as of 9:40 AM. The UNISYS mainframe initiated a reboot this morning resulting in Apecs going offline. This has been corrected. Thank you, ITS Dept.

Briggs WIFI Temporarily Down ***RESOLVED

2011-08-18T09:09:00.001-04:00

WIFI service is temporarily down in the Briggs building. Network team members are working to restore service as quickly as possible.

RESOLVED the power outage problem with some equipment in data room.

APECS service has been restored 8.3.11

2011-08-03T08:54:00.002-04:00

The APECS service has been restored. The equipment is getting old and unreliable. Sorry about the inconvenience. ITS Dept.

Apecs service Restored 8.2.11

2011-08-02T10:47:00.001-04:00

The Apecs service has been restored. Thank you, ITS Dept

Test Application Server (INB/SSB) for PPRD and TEST online

2011-08-01T12:41:00.001-04:00

The test application server which allows connections to Banner INB and SSB for TEST and PPRD has been brought back online. Thank you, ITS Dept.

Test Application Server Not Responding

2011-08-01T12:21:00.001-04:00

The Banner TEST application server (for PPRD and TEST) is currently stating that it is disconnected from the network or not available. ITS is looking into this problem. Thank you, ITS Dept.

Apecs Service Online

2011-08-01T09:29:00.002-04:00

The Apecs service is online again. The mainframe did a self-shutdown sometime this weekend. It appears to be heat related. Thank you, ITS Dept.

Blackboard service available 07/25 08:10 a.m.

2011-07-25T08:15:00.001-04:00

Blackboard system is back in service.

ITS

Unisys Environment "APECS" is online

2011-07-22T09:03:00.001-04:00

The APECS environment is online again. Sorry for the inconvenience. ITS Dept.

UPDATE Blackboard - maintenance scheduled for Monday, 07/25 07:30 a.m.

2011-07-21T15:04:00.003-04:00

Blackboard software requires a patch to fix a minor issue. Applying this patch is including Blackboard services restart, which will be performed on Monday 07/25 at 7:30 a.m. All users are advised to close the Blackboard session to prevent possible loss of work.
Expected time out of service is up to 30 minutes. Please check this blog for updates.

ITS

*** UPDATE ***
Volume of the maintenance work planned for Monday has increased and service outage may extend to up to 90 minutes. Sorry for the inconvenience.

LAW SCHOOL OUTAGE *Resolved

2011-07-18T09:20:00.002-04:00

It looks like another possible limited POWER PROBLEM is now affecting most if not all of Law School's computer networking. We are working on this issue now.

*****************************************************

We swapped out a piece of bad hardware and all systems returned to normal by 11:00am.

Law Clinic power outage *RESOLVED

2011-07-18T08:47:00.003-04:00

Due to cut power to a vital network closet, the Law Clinic does not have network or internet connectivity at this time. Chris Congdon is working with the construction companies to determine how long this outage will be.

This blog will be updated when we learn more.

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Power has been restored, and all equipment is back online. All network connectivity should be back, so please report any new or lingering issues to the Helpdesk @ 993-1500.

TitanConnect INB Service Interruption

2011-07-13T14:12:00.004-04:00

ITS is investigating an outage of INB service.
A system storage device (disk) was full. This has been corrected and service available.
UPDATE 2:15 p.m. : Service has been restored.

Blackboard - Certain Courses unavailable

2011-07-12T15:13:00.003-04:00

Due to changes in Blackboard software, automated procedure, which populates Blackboard courses, turned certain number of courses to unavailable. IDS (313)578-0580 is in process of collecting data and making these courses available. ITS has applied necessary changes to the automated process of creating and maintaining courses, to prevent this type of incident in future.

Please check with IDS if the course, you need access to, still shows as unavailable.
We sorry for the inconvenience caused by this incident,

ITS

TitanConnect Email Maintenance Complete

2011-07-12T06:53:00.003-04:00

The scheduled maintenance has been completed and all TitanConnect mail services are now operational.

Thank you for you patience.

ITS