Wednesday, April 03, 2024

Microsoft Security Check

When logging into either your Office 365 account or My Portal, you may see an additional screen asking you to change your password. (See screenshot below) This is a legitimate request from Microsoft and you will be required to change your O365 password to proceed with accessing your account.

This is a new preventative security feature that requires account holders to change their password if there are anomalies seen on their account. Much like a bank will send you a notification if you access your online banking from a new computer or phone, Microsoft will ask you to change your password if it notices anything unusual.


If you have any questions, contact the ITS Help Desk at helpdesk@udmercy.edu or 313-993-1500.




Tuesday, April 02, 2024

Text Scam - Do not respond

If you receive the below text message, from any phone number, block the number. 

This is not a communication from the ITS Dept. or the ITS Help Desk.

Neither the ITS Dept or the ITS Help Desk will communicate with you via a text message, or ask you for your password, or to verify your password.

If you have responded to this text message and provided your password, change your password immediately and contact the ITS Help Desk at helpdesk@udmercy.edu or 313-993-1500.






Wednesday, March 27, 2024

Phishing Scam Alert - PART TIME/REMOTE/FLEXIBLE JOB AVAILABLE!

The below email message is not from the ITS Department or the ITS Help Desk. 

Do not click on the link. Instead report the message using the directions provided at this link.

https://hd.udmercy.edu/userui/advisory_detail?ID=213











If you believe you have mistakenly fallen victim to this scam/phishing email, change your password immediately.

Questions or concerns should be directed to the ITS Help Desk at helpdesk@udmercy.edu or 313-993-1500.

Tuesday, March 26, 2024

Phishing Scam - IMPORTANT NOTICE! 2FA!

The below email message is not from the ITS Department or the ITS Help Desk. 

Do not scan the QR code. Instead report the message using the directions provided at this link.

https://hd.udmercy.edu/userui/advisory_detail?ID=213










If you believe you have mistakenly fallen victim to this scam/phishing email, Change your password immediately.

Questions or concerns should be directed to the ITS Help Desk at helpdesk@udmercy.edu or 313-993-1500.


Wednesday, March 06, 2024

RESOLVED: User are unable to connect to SharePoint and OneDrive

Some users may be experiencing connectivity issues to both SharePoint and OneDrive while logged into Connect Tunnel/VPN. A temporary workaround of logging out of Connect Tunnel, will permit users to again access both file services.

We are currently working on a solution and will post all status updates here as they are made available.

 

ITS Help Desk 


UPDATE: 4:07PM

The network team has isolated the issue and connectivity has been restored. Anyone still experiencing a problem with connectivity should log out of all services and reboot their device. 

If you have any questions or need further assistance, contact the ITS Help Desk.

 

Tuesday, March 05, 2024

Facebook, Instagram down

The University has been made aware this social media platform is down.  ITS is monitoring the situation.

Saturday, February 24, 2024

Banner Upgrades - February 25, 12:30 a.m. – 8:30 a.m.

On Sunday, February 25 from 12:30 a.m. – 8:30 a.m., Banner will be offline while system upgrades are installed.