Monday, November 29, 2021

TitanNet Down

We are experiencing errors with Windows and the TitanNet server.  ITS is working to resolve ASAP.


Wednesday, November 03, 2021

Reports of Blackboard Down

ITS is investigating.

Monday, November 01, 2021


The below email is a phishing scam and is not legitimate. Please delete the message if you have received it. If you have clicked on the link, and provided your credentials, change your O365 password and contact the Help Desk at 313-993-1500.



Wednesday, October 27, 2021

UPDATED - Microsoft Two-Factor Authentication is Unavailable

Microsoft has informed us that the issue has been resolved. If you are still experiencing issues you can contact the Help Desk at 313-993-1500



Some users are experiencing an issue when trying to log into Office 365 where the pass code is not being sent to their cell phone. We have opened a ticket with Microsoft to resolve the issue. There is no ETA at this time but check back often as all updates will be posted here as they become available.


Tuesday, October 26, 2021

McNichols - Network Potential Outages this Week

ITS will be repairing fiber connections in select buildings according to the following schedule this week:



8:00 AM – Chemistry

9:30 AM – Briggs

11:00 AM – Architecture

12:30 PM – Library



*8:00 AM – Life Sciences

9:30 AM – Calihan Hall

12:30 PM – C&F


There may be periods of outages around these times only at these locations.


ITS and our contractors will work to restore service as quickly as possible.

 *Change from original schedule.


Friday, October 22, 2021

DSpace Login Services - Currently Down

Secured access within the Library DSpace environment is currently down.  ITS is working to restore access as quickly as possible.


Tuesday, October 19, 2021

McNichols Network Maintenance starting Wednesday, October 20, 2021 @ 5:00 PM *See comment for change to schedule.

Please be advised the ITS department will be repairing interbuilding fiber services according to the schedule below.


Initially, the entire McNichols campus will be temporarily down for 1.5 hours starting at 9:00 PM on Wednesday. After that, select buildings will experience an additional hour of down time per the schedule below.


While the McNichols Campus is entirely down, O365 and Blackboard will continue to work without issue., self-service, WWW and other McNichols hosted services will be unreachable. Connections to these McNichols hosted services from Corktown, Riverfront or other locations will be temporarily down.


Wednesday, October 20, 2021

5:00 PM, Fitness Center

6:00 PM Engineering

7:00 PM Power House

9:00 PM Entire McNichols Campus

10:30 PM Holden Hall


Thursday, October 21, 2021

8:00 AM North Quad

9:00 AM South Quad

10:00 AM East Quad

11:00 AM West Quad

12:00 PM Quad Commons

1:00 PM Reno


We apologize for this inconvenience in advance. Should service be restored earlier than planned, we will bring it online as soon as possible.


ITS will provide regular updates on our outage blog throughout this repair. You may monitor the current status at