Wednesday, March 27, 2024

Phishing Scam Alert - PART TIME/REMOTE/FLEXIBLE JOB AVAILABLE!

The below email message is not from the ITS Department or the ITS Help Desk. 

Do not click on the link. Instead report the message using the directions provided at this link.

https://hd.udmercy.edu/userui/advisory_detail?ID=213











If you believe you have mistakenly fallen victim to this scam/phishing email, change your password immediately.

Questions or concerns should be directed to the ITS Help Desk at helpdesk@udmercy.edu or 313-993-1500.

Tuesday, March 26, 2024

Phishing Scam - IMPORTANT NOTICE! 2FA!

The below email message is not from the ITS Department or the ITS Help Desk. 

Do not scan the QR code. Instead report the message using the directions provided at this link.

https://hd.udmercy.edu/userui/advisory_detail?ID=213










If you believe you have mistakenly fallen victim to this scam/phishing email, Change your password immediately.

Questions or concerns should be directed to the ITS Help Desk at helpdesk@udmercy.edu or 313-993-1500.


Wednesday, March 06, 2024

RESOLVED: User are unable to connect to SharePoint and OneDrive

Some users may be experiencing connectivity issues to both SharePoint and OneDrive while logged into Connect Tunnel/VPN. A temporary workaround of logging out of Connect Tunnel, will permit users to again access both file services.

We are currently working on a solution and will post all status updates here as they are made available.

 

ITS Help Desk 


UPDATE: 4:07PM

The network team has isolated the issue and connectivity has been restored. Anyone still experiencing a problem with connectivity should log out of all services and reboot their device. 

If you have any questions or need further assistance, contact the ITS Help Desk.

 

Tuesday, March 05, 2024

Facebook, Instagram down

The University has been made aware this social media platform is down.  ITS is monitoring the situation.

Saturday, February 24, 2024

Banner Upgrades - February 25, 12:30 a.m. – 8:30 a.m.

On Sunday, February 25 from 12:30 a.m. – 8:30 a.m., Banner will be offline while system upgrades are installed.

Sunday, February 18, 2024

McNichols Phones Down

University phones across the McNichols campus are down however, the Public Safety emergency line remains active and available at 313-993-1234.

 

ITS staff investigating.

Monday, January 22, 2024

VPN Issue

ITS is working to resolve an issue with our VPN system.  More updates to come as available.