UPDATE: Delivery failure possible from outside email accounts

Some users may be experiencing problems receiving email from accounts other than udmercy.edu if the message is addressed in the following format; first.last@udmercy.edu.  Those addressed using the short name (ex. smithdj) should not experience any issues.

Our team has opened up a support case with Microsoft.  Please check back often as all updates will be posted here as they are made available.

UPDATE 2/25/2019 8:50 AM - We continue to work with Microsoft support.  Please continue to submit a helpdesk ticket if your account is experiencing this issue.

UPDATE 2/22/2019 11:00 AM - We have been working with Microsoft support this morning.  They believe they have identified the problem.  Please continue to submit a helpdesk ticket if your account is experiencing this issue.

UPDATE : 2/21/2019 2:30 PM - Microsoft continues to work on a complete solution.  At this time, they are fixing individual accounts as they are reported.  If your account is experiencing this issue please submit a helpdesk ticket so we can have Microsoft work on your account.

UPDATE : 2/21/2019 10:00 AM - We have confirmed reports that for some accounts the first.last@udmercy.edu delivery issue has not been resolved.  We are in contact with Microsoft.

UPDATE : 4:45 PM - Microsoft support has completed some work and believes the issue is resolved.  They are keeping the case open for 24 hours to monitor.  If you continue to experience this issue please report it via the Help Desk.

UPDATE : 3:45 PM - Microsoft support is continuing to analyze the problem.

ITS Help Desk

Microsoft Teams - Once again available

UPDATE:  Microsoft Teams is once again available.  If you are still experinecing connectivity issues please contact the Help Desk at 313-993-1500.


At this time Microsoft Teams is currently unavailable as verified with Microsoft support.  There is no ETA available at this time.  Please check back as all updates will be posted as they are made available from Microsoft.

ITS Help Desk

Microsoft Imagine - Site Maintenance Window - 2/19/19

Please be informed that your Kivuto WebStore will be undergoing maintenance on February 19, 2019 from 12:00 p.m. - 3:00 p.m. UTC.

 

Shiple WIFI - Ground and 2nd Floor Down

After the repairs were made, the ground and 2^nd floor WIFI are down at the moment.  Users should receive some signal from the 3^rd floor bleed.  ITS is working to restore full WIFI access to these locations ASAP.

 

Self Service - Resolved

We are currently experiencing an outage with the self-service environment.  ITS is working to restore access ASAP.

Service restored 4:55 pm.

PHONES EXPERIENCING PROBLEMS *** RESOLVED

We are currently working with MITEL to resolve an issue that seems to be affecting phones across the board.  Persons with the large phones are experiencing constant rebooting.  People with the smaller phones are experiencing scrolling graphics and text along with delayed button recognition and feature loss. 

MITEL and ATT have resolved the issue.  Phones that were known to be affected have all been tested and are all working correctly.  If anyone is having an issue going forward please report to the ITS Helpdesk.  Thanks for your patience.