Completed - Residence Life Network - Temporary Outage

The residence life network (aka DORMSECURE) will be offline for an hour or two today while backend upgrades are completed.

Voicemail to Email-Delay Resolved

Over the past several days there has been a delay between the delivery of voicemail messages into your email account for those who receive voicemail this way.  ITS is working with the voicemail and email providers to rectify this situation and you will soon see messages popping into your email inbox.  For those that do not subscribe to processing and cleansing their email inbox every day, there is a chance you may find voicemail messages buried in your inbox a few days back.

 

ITS

Phishing Email - Multiple School Email Accounts

The below email is a phishing scam and is not legitimate. Please report the message to Microsoft by flagging it as Phishing. Use this link to learn more on how to report suspicious messages to Microsoft. If you have clicked on the link, or provided any information, contact the Help Desk at 313-993-1500.

 

Banner Upgrades - October 28, 12:01 a.m. – 12:00 p.m.

On Saturday, October 28 from 12:01 a.m. – 12:00 p.m. (noon), Banner will be offline while system upgrades are installed.

McNichols WIFI - Temporarily Down

WIFI is temporarily out in a number of locations on the McNichols Campus.  ITS is working to restore service as quickly as possible.

Phishing Email - "CAMPUS NEWS!!!"

The below email is a phishing scam and is not legitimate. Please report the message to Microsoft by flagging it as Phishing. Use this link to learn more on how to report suspicious messages to Microsoft. If you have clicked on the link, or provided any information, contact the Help Desk at 313-993-1500.

Phishing Email - Subject was left blank

The below email is a phishing scam and is not legitimate. Please report the message to Microsoft by flagging it as Phishing. Use this link to learn more on how to report suspicious messages to Microsoft. If you have clicked on the link, or provided any information, contact the Help Desk at 313-993-1500.

Phishing Email - "Action Required"

The below email is a phishing scam and is not legitimate. Please report the message to Microsoft by flagging it as Phishing. Use this link to learn more on how to report suspicious messages to Microsoft. If you have clicked on the link, or provided any information, contact the Help Desk at 313-993-1500.

Phishing Email - "JOB UPDATE"

The below email is a phishing scam and is not legitimate. Please report the message to Microsoft by flagging it as Phishing. Use this link to learn more on how to report suspicious messages to Microsoft. If you have clicked on the link, or provided any information, contact the Help Desk at 313-993-1500.

Listserver - Messages Delayed

Mail delivery through the listserv is presently delayed.  ITS is working to restore delivery ASAP.

Network Connectivity Issues - Multiple Campuses

ITS is working to address a number of network issues on multiple campuses in multiple buildings – Novi, Dental WIFI, C&F, Eng, Facilities.  If you are in a building not listed, please let us know via comment to this blog post.

 

Student Union WIFI - Down

The WIFI in the Student Union is temporarily down.  ITS is working to restore service ASAP.

Engineering Networking Reported Down

ITS is investigating reports of networking down in the college of E&S building.

Services Down for Move to Cloud - July 22-28

As part of Detroit Mercy’s ongoing effort to modernize our IT infrastructure, many of Detroit Mercy’s on-premise systems will be moving to the cloud.  

The following applications will be unavailable beginning Saturday, July 22 and will be back online the evening of Friday, July 28:

• Personal Profile and Self-Service links in https://my.udmercy.edu
• Parking Permit Systems
• Employee Directory
• Banner (Self-Service and AppNav)
• BDMS
• Argos
• Evisions
  

Email, Blackboard, the ID card system, and other services will remain active.  However, data feeds that populate new information into these systems will not be running during the scheduled downtime.  

If you experience issues after the downtime, please reach out to the ITS Help Desk at 313-993-1500, https://hd.udmercy.edu, or helpdesk@udmercy.edu. 

McNichols, Novi and Corktown Internet Connection Issues

One of our Internet Service Providers has reported technical issues that are impacting some of our internet connections on the McNichols, Novi and Corktown campuses.  ITS is working with the ISP to resolve the issue quickly as possible.

Corktown WIFI Issue

ITS is investigating an issue with the Corktown WIFI network this morning.

Riverfront Internet Connection - Degraded

Riverfront on campus internet is operating at a slower speed while we work with the ISP to repair a broken fiber connection located offsite.

 

EX610644: Exchange Online Service Health Notification

 

Some users may be unable to access their Exchange Online mailbox using Outlook on the web ID: EX610644   Status Service Degradation   Impacted services Exchange Online   Details Title: Some users in North America may be unable to access their Exchange Online mailbox using Outlook on the web User impact: Users in North America may be unable to access their Exchange Online mailbox using Outlook on the web. More info: Affected users may encounter an unexpected 500 error when accessing Outlook on the web. Current status: We're analyzing any recent deployments that could be contributing to impact and continue to review service monitoring telemetry to locate the root cause of impact. Scope of impact: Impact is specific to some users in North America who are attempting to access their Exchange Online mailbox using Outlook on the web. Next update by: Tuesday, June 27, 2023, at 2:00 PM UTC

Hold Removal Notification

If you received a “Hold Removal Notification” yesterday or today, please disregard.  These emails were erroneously generated during a system upgrade. 

Banner Upgrades - June 25, 7 a.m. - 2 p.m.

On Sunday, June 25 from 7 a.m. - 2 p.m., Banner will be offline while ITS works to install system upgrades.

McNichols and Riverfront Internet Reported Down

ITS is investigating reported outages on the McNichols and Riverfront campuses.  We do see the website and portal are operational to the outside world at this time.  More updates to come.

McNichols Building Power Outages - Locally Hosted Services Affected

The Facilities department is working on electrical in all buildings on the McNichols campus today.  At times various locally hosted services will be down including library services, University websites, Banner and others.

 

Email and Blackboard will remain online and available.

 

ITS will work to restore computer services as quickly as possible on this holiday.

WIFI - Briggs and Corktown

ITS is investigating WIFI issues reported from Briggs and Corktown.  We’re also looking into localized outages in the SU building as well.

Blackboard Steps to Resolve Connectivity Issues

At 3:15am Tuesday 4/25 Blackboard reported a global DNS issue, resulting from a security update. This issue resulted in some networks returning an error when attempting to access blackboard.udmercy.edu, while other networks had no interruption.

 

Blackboard implemented a fix to this issue at approximately 9:30am on 4/25. Unfortunately, DNS fixes require time to propagate across the internet; how much time depends on the refresh settings of the DNS server you are using. Most DNS servers should have restored access as of approximately 11:15 am on Wednesday 4/26.

 

 

If you are still unable to access Blackboard, we recommend you flush your DNS cache.

 

 

On WINDOWS:

1 - Hit the WINDOWS button on your keyboard, type COMMAND, launch the command prompt app.

 

2 - In the command prompt app (little black window) type --

 

ipconfig /flushdns

 

3 - Press ENTER. You should get a SUCCESS message.

 

4 - Close the Command window, restart your computer.

 

 

ON MAC

 

1- Open the LaunchPad in the Dock and type in Terminal in the search bar.

 

2 - Enter the following syntax at the command line:

 

sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder

 

3 - Press Return, enter your password, and press Return again.

 

4 - Exit the Terminal, restart your computer

 

 

 

IF these steps do not work for you

 

Accessing Blackboard via a VPN will likely get you to Blackboard. Similarly, try accessing from a mobile device on a cellular network rather than local Wi-Fi -- folks have reported success switching to a cellular hotspot. Relocating to a local public library or other location with free Wi-Fi may help as well (we do not recommend using Wi-Fi from a place like Starbucks or Panera for online testing, as the connections there often reset at inopportune times).

 

We can also report that on-campus access has not experienced any downtime. If you can come to campus, the Wi-Fi and / or lab computers will work for you.

 

We apologize for this inconvenience and thank you for your patience and understanding.

MCN WIFI Up - Internet Not Working

Although you may be able to successfully connect to the WIFI environment on the MCN campus this morning, the DNS services for it are temporarily down.  ITS staff are working to restore service ASAP.

 

Residence Hall WIFI is fully functional at this time as are WIFI services on the Corktown, Riverfront and Novi campuses.

 

Wired connections are fine at this time.

OO544150: Microsoft 365 for the web Service Health Notification

 

Some users may be unable to view or access web apps in Microsoft 365 or access the Microsoft Teams admin center ID: OO544150   Status False Positive   Impacted services Microsoft 365 for the web   Details Title: Some users may be unable to view or access web apps in Microsoft 365 or access the Microsoft Teams admin center User impact: Users may be unable to view or access web apps in Microsoft 365. Final status: We've determined that this issue is a duplicate of another event. Please look for further updates in MO544165. This communication will expire in 24 hours.   Are you experiencing this issue?   To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe.   Privacy Statement Microsoft Corporation, One Microsoft Way, ​Redmond, WA 98052​

Microsoft O365 Technical Issue

Microsoft 365 is experiencing technical issues.  Users applications are not available from the main login portal.  The issue has been reported to Microsoft but no update has been received.  Users can try https://outlook.office.com directly to access email.

Blackboard Down

Blackboard is currently down and the vendor is working to restore services ASAP.

RESOLVED - O365 Outlook Unavailable

Office 365 Outlook is not currently available. We have opened a ticket with Microsoft support and will provide updates as they are made available. There is no ETA at this time.

ITS

Maintenance Scheduled - Argos

Argos will be offline today (April 4, 2023) from 1-5 p.m. while ITS performs maintenance work. Check back often as a notice of completion will be provided here. We apologize for any inconvenience and appreciate your understanding.

ITS

Banner Upgrades - March 19, 7 a.m. - 1 p.m.

On Sunday, March 19 from 7 a.m. - 1 p.m., Banner will be offline while ITS works to install system upgrades.

Maintenance Scheduled - Argos

On Thursday, March 9, 2023 Argos will be offline while ITS performs maintenance work. Check back often as a notice of completion will be provided here. We apologize for any inconvenience and appreciate your understanding.

ITS Dept

Maintenance Scheduled - Kace Help Desk Ticket System

 On Saturday, March 11, 2023 the Help Desk's service request ticket system will be under maintenance from 10:00 AM until 12:00 PM. We apologize for any inconvenience and appreciate your understanding.

ITS Help Desk 

RESOLVED - Internet access unavailable - School of Law/Riverfront Campus

Internet service has been restored. 

Users may need to reboot their device to establish a new connection.

The School of Law Riverfront campus is experiencing an internet outage.

Our team is aware of the issue and are working diligently to locate the cause and restore service. 

There is no ETA at this time. 

Check back often as updates will be posted as they are made available.

ITS

Planned Network Outage - This Thursday 11:59 PM through Friday 4:00 AM

Please be advised this Thursday evening starting at 11:59 PM and running through Friday morning up to 4:00 AM, the University’s network will temporarily be down while our network contractors and in-house team re-route our main network connections from one building to another. 

 

All off-campus access to internal resources will be down during this time including access to our WWW environment. 

 

All On-campus access to outside services will be down including access to Blackboard, O365 and other hosted services.

 

Off-campus users will be able to access Blackboard, O365 and hosted services from offsite.

 

On-campus university phones and CATV services will remain available during this time.

 

We apologize in advance for the inconvenience.  Updates will be posted to our outage blog at:  https://udm-its.blogspot.com.

 

ITS

ITS Help Desk ticket system upgrade scheduled for 2-18-23

 The ITS Help Desk ticketing system will undergo an upgrade on Saturday, February 18, 2023, at 10:00 AM.  The upgrade is expected to take 4 hours with the site becoming available again at approximately 2:00 PM.

Any updates will be posted here.

ITS Dept.

Unexpected Power Outage on McNichols Campus - Some Services Down

ITS is working with Facilities to restore services.  Some solutions will be down until power is restored.

Banner Upgrades - January 14, 7 a.m. - 12 p.m.

On Saturday, January 14 from 7 a.m. - 12 p.m., Banner will be offline while ITS works to install system upgrades.

Listserver Web Page Down

The listserver web page is temporarily down and ITS is working to restore service as soon as possible.  List distribution appears to still be operational.