Internet was down

PacketShaper was temporary over loaded and network team has issued a reboot. Now internet is back to normal.

Exchange E-mail Service

Service has been down since the weekend and ITS-Networking is working to restore access to it. We are also exploring a high-availability implementation to avoid future issues.

Yahoo e-mail service restored

E-mail exchange between .udmercy.edu and yahoo.com has been restored. We apologize for the long delay in service but were working as quickly as we could with Yahoo to resolve the matter. A more permanent fix will be going in over the next several days to solidify the relationship.

Yahoo e-mail update

The Yahoo issue persists and we hope to have it resolved ASAP. The issue continues to be a blacklisting on the Yahoo side of the .udmercy.edu domain.

DetroitTitans.com service interruption

The DetroitTitans.com web server was unavailable this morning between 7:30AM and 9:00AM. Full service has been restored.

-ITS Web Services

Weblink is back up 12:44 PM 11/14/06

Weblink is back up and available for use. SHamilton

Weblink is down...it is being worked on.

Weblink is down .. I will have it up as soon as possible. SHamilton 12:24 PM 11/14/06

Student E-mail Server is up.

The Student E-mail Server is currently up and running.

Student E-mail server is down

The student E-mail server is currently down.

Weblink is available 8:07 AM 11/14/06

Weblink was unavailable from approximately 7:55 AM to 8:06 AM this morning. It is back up as of 8:07 AM. SHamilton

Weblink is up at 8:04 AM 11/13/06

Weblink was down when I came in at 7:55 AM. It is back up as of 8:04 AM. SHamilton

Student E-Mail Server Upgrade Complete

First off, we apologize for the lengthy delay in getting the e-mail system back up for students. The process took a lot longer than our original projections but was absolutely necessary to complete to avoid expected major hardware failure at an unpredictable period of time. A failure after this weekend would clearly impact students dealing with the end-of-term issues.

A message has been sent to all faculty so they know that there was an issue with this method of communication.

The upgrade has placed the student e-mail system on a new server with a significant amount of disk space.

ITS has upgraded all accounts to a 25Meg quota. This was long overdue.

Over 14000 accounts were transitioned and converted onto the new server. Approximately 36 had technical issues that ITS is in the process of resolving. If you encounter problems accessing your account, you may be one of the 36. We are continuing to work through the night to address these remaining accounts.

You should know that every message will appear as if it has yet to be read. This is true even for messages that had already been read.

You may also discover that you may need to make adjustments to your settings for the display of the messages. By default, the messages may not display in the same order you had previously view them in.

If you have any questions or concerns, please feel free to contact the Helpdesk at 313.993.1500 or helpdesk@udmercy.edu. If you have complaints regarding the outage, please send those to the helpdesk as well and ITS will follow up with you.

Update on the Student Email Upgrade as of 11/12 5:00 pm

In the final stages.

Update on the Student Email Upgrade as of 11/12 10:00 am

The upgrade is continuing but processing of the 14000 accounts is taking a little longer than expected. Please hang in there. As soon as the upgrade is done, e-mail will be immediately brought back online.

Update on the Student Email Upgrade as of 11/11 7:28 pm...

Due to some access and quota issues users have encountered over the past several weeks, ITS had sustained usage of the student email system until a convenient time came when we could upgrade the solution. Unfortunately, we were unable to reach a convienent time and had to make this weekend. The upgrade is a fairly significant one that involves an internal conversion of all messages from one format to another. For users, you may notice all of your messages will appear as "unread", even those that had been previously accessed. This is a known result of the upgrade process.

At the completion of this process, we anticipate a much more stable email solution with a significant quota increase and expansion capability to accomodate several years of usage.

We are moving the e-mail solution from a Pentium III dual processor with 80G of disk space solution to a Pentium 4 dual processor with 300G of disk space solution.

If you have the need to reach your professor, please know that the @udmercy.edu e-mail domain is up and running. Faculty may be e-mailed from non-udm accounts at this time.

Based on the first 3 hours of processing, we anticipate this process will run into Sunday. Please check back here for further updates or http://udm-its.blogspot.com.

Your patience during this time is appreciated. If you have specific questions, please e-mail its@udmercy.edu or post a message on the blog. ITS is monitoring both during this time.

ITS-Networking

Blackboard Issues

Admin and e-mail features temporarily unavailable. Will re-establish service ASAP.

Student E-Mail Server Upgrade Scheduled

Satuday, November 11, 2006 from 4pm to 8pm, the student.udmercy.edu e-mail server will be inaccessible while it is upgraded and quota issues are resolved. Your patience during this time is appreciated.

Internet access re-stablished 7:55 a.m.

Due to equipment failure our network was cut-off the Internet. Service is re-established at 7:55 a.m.

Weblink Available 8:17 AM

Weblink is back up and available for use. SHamiltn 8:17AM 11/10/06

mail.udmercy.edu up

Server reset and back running.

Mail.udmercy.edu Back Up

The Faculty/Staff email server, mail.udmercy.edu, is back up. Service was restored at approx. 9:30

Blackboard Transition

Thursday, Nov 16, ITS will be upgrading the OS of the BB server and there will be some down time starting at 8:30 am. Announcements will be sent by the IDS department regarding this matter.

student e-mail server

Issues related to available space on the student e-mail system are leading ITS to upgrade the server this weekend. We anticipate a small down-time window for a number of hours over the weekend.

mail.udmercy.edu down

The mail server is down (thanks murphybr for reporting this). Staff has been notified and we will try to get this up ASAP.

Weblink is back up 8:59 AM 11/9/06 SLH

Weblink is back up and ready to use, 8:59 AM SLH

Weblink is being brought up

Weblink is down and I am working on it. SHamilton

Weblink is Up 2:45 PM

Weblink experienced a small problem which made it unavailable for a couple of minutes. Sorry for the inconvenience. It is available again for your use. SHamilton 2:45 PM 11/03/06