Course Evaulations Available

Maintenance on the course evaluation server has been completed. Services have been restored.

Course Evaulations

The course evaluation server will be down beginning at 7:30 a.m. Tuesday, November 30th until approximately 5:00 p.m. Tuesday, November 30th for maintenance. Course evaluations will not be available during this service outage. We apologize for the inconvenience this may cause.

All systems up

To the best of our knowledge, all systems are up.  We are hopeful these power outages are done and we can go back to our 24/7 environment.  We are also on a holiday weekend and so systems are operating on auto-pilot.

 

All systems down - Power Outage on McNichols

Due to a campus wide outage at 12:15 pm today, all McNichols IT services may be down.

The scheduled power switch on Friday was completed during the down time and the campus is now coming back online with power.

Since IT solutions went down hard, recovery time may be longer than the standard 3 hour period. If you have access to a service, you can consider it up.

If you don't, ITS is working to restore all services as quickly as possible.

Systems that may have incurred physical or data damage due to this hard shut-down may take longer to restore.

Please watch the blog for more details as they are known.

We are hopeful this is the end of the DTE power outages related to the campus feeds. See the Facilities blog for more information on the particulars of the electrical problems.

All systems up

To the best of our knowledge, all systems are presently up.  We regret all of the recent power outages but are simply working to protect everyone’s data as well as the University’s investment in technology by taking proactive steps while DTE straightens out the electrical issues for our school.

 

Post Saturday (11/20/2010) Power Outage

Power was restored to Campus approximately 8:20pm. ITS Staff is working on bring all services back online, with critical services receiving priority.

-ITS

**UPDATE - 9:30pm**

Production Banner and Lumunis are online. This includes the portal, INB, SSB, Email.

-ITS

**UPDATE - 10:30pm**
Exchange, TitanNet, Blackboard have been restored.

-ITS

**Update - 11:00pm**
All production services have been restored.

-ITS

ITS Services in Preparation for Saturday's Power Outage

In light of Facilities scheduled power outage on Saturday, November 20, 2010 at 6:00 pm, ITS will begin taking servers down starting at 3:00 pm and restore access once power is available.  Critical services will be prioritized to come up first.

 

Please watch the ITS Outage blog for details, http://udm-its.blogspot.com

 

While all systems are down, incoming e-mail will either be queued on the sender’s e-mail server or bounce back as undeliverable.  Internet access on-campus will be down.  Access to servers from off-campus will not be available.

 

University voice-mail will be down however University phones will continue to operate.  Digital phones that plug into a wall may not ring when incoming calls are received but may be used for outgoing calls.

 

Access to the internet for the Corktown campus will be unaffected with the exception of voice-mail and access to McNichols based servers.

 

Access to the internet from the Law School campus will be down until McNichols services are restored.

 

ITS

 

 

 

 

ITS Services in Preparation for Both Power Outages

In preparation for the emergency electrical outage scheduled for Friday, November 18 at 6:00 am (tomorrow), ITS has already begun to take the necessary steps to protect the University’s information and systems.

 

The University’s IT environment consist of approximately 100 servers running a multitude of services, 40+ terabytes of online storage, 80 network closets and over 1000 personal computers.  To ensure the integrity of University data remains intact and the equipment is fully functional, ITS will once again take down all system and then bring them back up once power is restored.

 

Around 10:00 pm tonight, TitanNet and the Academic servers will be brought down.

 

After 3:00 am, TitanConnect, Exchange, WWW, Blackboard, Internet connectivity and all remaining devices will be brought down.

 

During these periods of time when the systems are down, electronic communication is available with ITS via the http://udm-its.blogspot.com off-site blog.

 

 

 

On Saturday, November 20, when the next scheduled power outage will take place at 6:00 pm, ITS will begin to take servers down starting at 3:00 pm and bring servers up after power is fully and finally restored (estimated by Facilities to take place around 9:00 pm).  To restore all ITS services, it takes approximately 3 hours to complete.

 

 

While all systems are down, incoming e-mail will either be queued on the sender’s e-mail server or bounce back as undeliverable.  Internet access on-campus will be down.  Access to servers from off-campus will not be available.

 

University voice-mail will be down however University phones will continue to operate.  Digital phones that plug into a wall may not ring when incoming calls are received but may be used for outgoing calls.

 

Access to the internet for the Corktown campus will be unaffected with the exception of voice-mail and access to McNichols based servers.

 

Access to the internet from the Law School campus will be down until McNichols services are restored.

 

ITS

 

McNichols Power Outage Scheduled for 10:30 pm

Due to the scheduled power outages across the McNichols campus, all ITS services will be brought down starting around 9:00 pm and completely down by 10:30 pm.  Systems will be brought back online by 8:00 am.

College Departmental Web Server offline

The college departmental web server has a hardware issue. We are working to correct it currently.

Update: Services were restored at 3:39 p.m.

Problems with Facilities helpesk - fixed 11/16 9:30 a.m.

Facilities helpdesk was not able to create helpdesk ticket due to software error. This problem is fixed, now. If you experience any problems with Facilities Helpdesk System please open a ticket at helpdesk.udmercy.edu with detailed error message.

Sorry for possible inconvenience,

ITS

Connectivity Issues - Update

The connectivity issues at the McNichols Campus have been resolved.

ITS, Network Group

Connectivity Issues

The McNichols campus is currently experiencing connectivity issues thorough out the network. ITS staff are currently working on a solution to these issues.

ITS, Network Group

Blackboard service online 10/08 7:50 a.m.

Scheduled upgrade on Blackboard is finished; needed security improvements are applied. Blackboard services are available, now.

Thank you for your patience.

ITS

Blackboard upgrade scheduled for 11/08 7:30 a.m.

Blackboard service is going to be unavailable starting 7:30 a.m. on Monday, 11/08. Expected downtime is 30 minutes. This maintenance is scheduled to apply necessary upgrades and fixes to Blackboard software, which will bring increased access security and solve certain issues reported by the Blackboard users.
We apologize for possible inconvenience this outage may cause.

ITS