UDM Network Connectivity Interruptions - Today - May 30, 2012 - Reminder

Today, Wednesday, May 30, 2012 there will be a couple unavoidable network interruptions that will impact communication between our campuses.  We regret having one of these outages occur during normal business hours but we have a very limited window of time available to address issues at our Internet Service Provider’s colocation site which hosts some of the University’s critical network equipment.

 

Starting at 1:00 pm, connectivity to the Law Campus into and out of the campus will be down until 5:00 pm.  Should the work be completed prior to that time (and we are optimistic it will be), service will be restored as soon as it is available.  Connections originating from the Law School campus to the Internet, TitanConnect and other McNichols servers will be down during this time.  Network connections within the Law Campus to Law servers will remain available at all times.

 

Starting at 5:00 pm, connectivity to the Dental Campus into and out of the campus will be down until 9:00 pm.  Should the work be completed prior to that time (and we are optimistic it will be), service will be restored as soon as it is available.  Connections originating from the Dental School campus to the Internet, TitanConnect and other McNichols servers will be down during this time.  Network connections within the Dental Campus to Dental servers (including Axium) will remain available at all times.  Connections from UHC to Axium will be down during this time.

 

Email sent from the McNichols campus or outside the University to the Law and Dental campuses during these outages will be delivered and will be readable  once the campus has regained network access or if the user has accessed from a location outside of the campus.

 

This outage schedule will be repeated one more time at the completion of the work at the colocation site.  At this early stage, it appears the final outage for this project will take place sometime during the week of June 18-22.  Once we have a more definitive date we will let you know.

 

Updates regarding availability will be posted on the ITS Outage Blog located at http://udm-its.blogspot.com.

 

If you have questions about this, please feel free to contact ITS at its@udmercy.edu.

 

ITS

 

 

 

 

TitanConnect Email Maintenance Complete

Maintenance has been completed and all TitanConnect mail services(http, imap and pop3) are back in service.

TitanConnect Email Maintenance Scheduled - 05/24/2012

TitanConnect email services(web client/imap/pop3) will be unavailable for intermittent periods of time between 6:30 a.m. and 7:30 a.m. on Thursday May 24th for maintenance. Users are strongly advised to close all sessions and log out to avoid possible loss of some or all of the work. This maintenance will not affect Exchange email users.

Please check this blog for updates.

Blackboard service available - 05/14 8:00 a.m.

Scheduled maintenance on Blackboard system is concluded and Blackboard service is available. Sorry if this short outage caused you any inconvenience. ITS

www.udmercy.edu temporarily down

The University's main website is temporarily down and will be brought back online as soon as possible.

Blackboard Maintenance - Monday, May 14 at 7:30 a.m.

Blackboard service will be stopped on Monday, May 14, at 7:30 a.m. for hardware maintenance. Expected service outage is 1 hour. Users are strongly advised to close open sessions and log out of Blackboard before 7:30 a.m. in order to prevent possible loss of data. Sorry for possible inconvenience, ITS

Student Union Network Outage

We've found a hardware failure in a network closet in the Student Union last night. Some workstations throughout the building, as well as wireless connectivity are affected. Public Safety security is NOT affected, but some desktop workstations are not able to connect to the network. We have our network team working together to replace the bad hardware, and networking will come back to workstations throughout the day today.

Update 2 - McNichols Internet Outage

The update to McNichols' primary connection is completed. Internet and all McNichols based network service are back online and operational.

Update - McNichols Internet Outage

The update to McNichols' primary connection is at the half way point. The update is on schedule with no major issues. Please check back here for further information.

McNichols Internet Outage

Today, Friday, May 4, 2012 at 5:00 pm network connections to the McNichols campus through our primary point of connectivity will be temporarily offline while we upgrade equipment for future bandwidth expansion.

For our resident students, internet access in the residence halls will remain available during this time as it routes through our secondary point of connectivity. Upgrades to the second point of connectivity took place this past December.

For our Dental and Law professional schools, access to the internet will also remain available during this time.

Unfortunately, access to TitanConnect, Blackboard, WWW, Research and other McNichols hosted services will be limited to access from within the McNichols campus during this outage.Incoming email will either be queued by the sender’s email server or bounced back (if permitted) by the sender’s email server. Outgoing email originating on the McNichols campus will be queued for delivery when possible.

Access to off-site hosted solutions such as www.detroittitans.com, www.detroitlockerroom.com, UDM’s Emergency Alert system (https://www.getrave.com/login/udmercy), CEC’s Career Service Solution TitanCareerLink (https://udmercy-csm.symplicity.com/students/), etc. will remain available for access from outside the McNichols campus or residence hall computers.

The outage is expected to last until 9:00 pm. Should the upgrade be completed prior to that time, service will be turned on earlier.

Updates will be posted to the ITS Outage Blog located off-campus at http://udm-its.blogspot.com.

We apologize for the temporary inconvenience but look forward to a future announcement regarding expansion of bandwidth across all three campuses.