Blackboard service available * Monday, Dec.26 at 8:30 a.m.

Blackboard is returned to service. We apologize to all users for possible inconvenience.

ITS

Blackboard service maintenance action scheduled * Monday, Dec. 26 starting at 7:30 a.m.

Please don’t plan on using Blackboard on December 26 between 7:30 and 9:30 a.m. If you are using Blackboard, please finish your work and log out before 7:30 a.m. to avoid possible loss of data. Please check this blog for possible updates and information on Blackboard availability. We will post notice at this site upon end of the service action.

Thank you for your patience and cooperation,

ITS

Blackboard service available Wednesday, Feb. 21

Unscheduled application restart caused 30 minutes Blackboard service outage 7:30-8:00 a.m. this morning.

Sorry for possible inconvenience caused by this outage.

ITS 

Blackboard service available – Tuesday, Dec. 20 at 9:30 a.m.

Update of Blackboard software is concluded and Blackboard service is available. Please report any irregularities or problems in usual way.

Thank you for your patience and cooperation.

ITS

On-Site Campus Resources Reported Down

ITS is investigating reports that access from off-campus to on-campus resources is temporarily down.

Blackboard upgrade scheduled for Tuesday December 20 starting at 7:30 a.m. * Advance notice

We plan to upgrade Blackboard software. This action is scheduled for Tuesday, December 20, starting at 7:30 a.m. with anticipated 2 hours outage of service. Upgrade of the software includes number of changes and fixes for issues detected.

Please don’t plan on using Blackboard on December 20 between 7:30 and 9:30 a.m. If you are using Blackboard, please finish your work and log out before 7:30 a.m. to avoid possible loss of data. Please check this blog for possible updates and information on Blackboard availability. We will post here notice upon end of the service action.

Thank you for your patience and cooperation,

ITS

Reno WIFI Down

WIFI access in Reno Hall is temporarily down.  ITS is working to restore service ASAP.

 

Phishing Email - Jesuit Midwest/w pdf attachment

Should you receive an email like the one below you will want to delete it.  This is another phish scam. 

If you have any questions or concerns please call the Help Desk at 313-993-1467


The ITS Help Desk

Phishing Email with attached PDF

Should you receive the below email, delete it.  This message has been found to be a phishing scam and is not related to any UDM business. 

The ITS Help Desk

TitanConnect INB & SSB Services Restored

12/4/2016 6:30 pm. Please be advised that TitanConnect INB and SSB are temporarily down and ITS is working to restore service as quickly as possible.

Update 12/4/2016 9:20 pm.  Service has been restored

TitanConnect INB and SSB Service Restored

12/4/16 2:05 pm. Please be advised that Titanconnect INB and SSB are temporarily down and ITS is working to restore service as quickly as possible.

Update : 12/4/16 2:45 pm.  INB & SSB service has been restored.

Fake email message from HelpDesk

The below email is NOT from the UDM ITS Help Desk.  This is a phishing email attempting to gain access to your personal information. Please mark this message as 'Junk' and delete.

Incoming Calls - Temporarily Down

Please be advised we are experiencing issues with incoming calls.  Outgoing and calls within the University are working just fine at this time.

 

ITS is working to restore service ASAP.

 

RESTORED: Phone Outage

UPDATE: Full functionality has been restored.

Phones across the University are experiencing an outage. ITS is aware of and investigating the issue.

RESTORED: ListServe - delivery is currently unavailable

UPDATE: Full functionality has been restored.

Please be aware that currently mail/delivery through ListServe is not available.  The site has not been affected.

Our team is aware of the issue and is currently working to resolve.  Please check back here as we will post updates as they arrive.

Thank you

UDM ITS Services

Residence Halls - Internet Down

ITS is investigating the matter at this time and will work to restore as soon as possible.

Listserver Down but Back Up

The University’s listserver was temporarily down but service has been restored.  Sent messages have been queued and will be distributed.  No need to resend messages to the listserv at this time.

 

New phishing email being seen within the community

If you receive the below email, mark it as spam and delete.  This was not sent by the university or anyone affiliated with the university.  If you did click on the link provided and believe your device may have been infected, contact the Help Desk at ext. 1500 (313) 993-1500

The UDM ITS Help Desk

HD Cable TV Channels Temporarily Down

The HD cable TV channels are presently down and ITS is working to restore service with the vendor as quickly as possible.

 

Production ODS maintenance scheduled

The current production ODS reporting database will be undergoing an upgrade starting 11/03/16 beginning at 5pm. The database will be unavailable till 11/7/16 8am. Please check the blog for any status checks and announcement of when the database will be back online.

11/7/16 - Due to issues with the upgrades to ODS, Access will not be available at 8am. Please check the blog for future announcements.

11/7/16 12:55  - Issues have been 90% complete  

11/8/16 14:00 - ODS upgrade is completed - Thank-you for your patience. 

Phone System - Reboot - Tuesday, November 1, 2016 at 5:00 am

Please be advised ITS will be rebooting the phone system affecting the McNichols and Corktown campuses sometime between 5:00 am and 6:00 am on Tuesday, November 1, 2016 during our standard ITS maintenance window. 

 

During this period of time, we expect the phone system to be offline for 20 minutes or less.

 

At this early morning hour, the impact to our community should be minimal.

 

As always, outage details will be posted to the Outage Blog at http://udm-its.blogspot.com.

 

ITS

McNichols Fax Machines

We are experiencing problems with incoming faxes across a number of McNichols fax machines.  ITS is working to resolve the issue as quickly as possible.

Scheduled System Maintenance Complete - 10/08/2016

Maintenance has been completed.  All services have been restored.

Reminder - Computer Systems Maintenance - Saturday, October 8, 2016 starting at 6:00 AM

Please be advised the Information Technology Services department will be performing required maintenance on a number of core servers starting Saturday, October 8, 2016 at 6:00 A.M. and running to 12:00 P.M as communicated earlier this week.

 

 

The systems that will be unavailable during this time include…

 

·         TitanConnect – Portal

·         TitanConnect – Self Service

·         TitanConnect – INB

·         TitanConenct – ODS/Discoverer

 

 

During this outage…

 

·         Office 365 email will remain available by logging into the http://portal.udmercy.edu site

·         Blackboard (aka Knowledge) will remain available by logging into the http://knowledge.udmercy.edu site

·         www.udmercy.edu and all other websites will remain online

·         University WIFI services will be remain available

·         Residence Hall wired and WIFI services will remain available

 

 

All other systems will remain available.

 

 

Updates will be provided on the ITS Outage blog located at http://udm-its.blogspot.com.

 

We regret the inconvenience and if the systems are available to be restored to service earlier than 12: 00 pm, we will make them available.

 

Another reminder will be sent on Friday.

 

ITS

 

Advance Notice - Computer Systems Maintenance - Saturday, October 8, 2016 starting at 6:00 AM

Please be advised the Information Technology Services department will be performing required maintenance on a number of core servers starting Saturday, October 8, 2016 at 6:00 A.M. and running to 12:00 P.M.

 

 

The systems that will be unavailable during this time include…

 

·         TitanConnect – Portal

·         TitanConnect – Self Service

·         TitanConnect – INB

·         TitanConenct – ODS/Discoverer

 

 

During this outage…

 

·         Office 365 email will remain available by logging into the http://portal.udmercy.edu site

·         Blackboard (aka Knowledge) will remain available by logging into the http://knowledge.udmercy.edu site

·         www.udmercy.edu and all other websites will remain online

·         University WIFI services will be remain available

·         Residence Hall wired and WIFI services will remain available

 

 

All other systems will remain available.

 

 

Updates will be provided on the ITS Outage blog located at http://udm-its.blogspot.com.

 

We regret the inconvenience and if the systems are available to be restored to service earlier than 12: 00 pm, we will make them available.

 

Another reminder will be sent on Friday.

 

ITS

 

 

 

Law Internet issues

Due to the heavy rains, the Law campus users may experience interment outages to all service at McNichols.

All offices at Law school may experience interment internet (Non UDM services).

Wireless users internet (Non UDM services) access is currently unaffected.

ITS is currently working on the issue.

Blackboard service available – Monday Sep. 26 at 10:00 a.m.

Scheduled software upgrade is finished and Blackboard service is available.

Sorry for the outage and all inconvenience it caused.

Thank you for your patience,

ITS

Blackboard Software Upgrade: Monday, Sep. 26

Starting at 7:30 a.m. on Monday, September 26, Blackboard system will be taken offline for software upgrade. Expected service outage is up to 2 hours.

To avoid possible work and data loss, please close your session and log out before 7:30 a.m. Check this blog for updates on this scheduled maintenance action. Do not start using Blackboard before you can see notification in this blog that Blackboard service has returned to normal operation.

Thank you for your patience,

ITS

Campus Phones Down

As a result of the power outage in the Lansing Reilly/CHP area the phone system is temporarily down. ITS is working to bring it back online ASAP.

Network Issue

McNichols wide network issue currently being investigated.  Slow or no access across multiple buildings.

Blackboard available at 3:40 p.m.; service action to follow

Blackboard software upgrade is finished at this time. Certain issues are discovered, unfortunately, and we are expecting help from Blackboard Tech Support to resolve these issues. If you notice irregularities while using Blackboard, please report those to IDS or submit Help Desk ticket.

Continue checking this blog, fixing discovered problems in new software will most likely require restart of the Blackboard system with outage in service which will be announced here.

Thank you for your cooperation,

ITS

Blackboard software upgrade: Wed. Aug. 17 at 7:00 a.m.

Major software upgrade on our Blackboard system is due. This action is scheduled to begin at 7:00 a.m. on Wednesday, August 17.Blackboard system is going to be taken down with plan to return online and become available on Thursday, August 18, at 9:00 a.m.

If you plan to use Blackboard system in this time, please observe the following:

Please close your session and log out before 7:00 on Wednesday; you risk loss of data and your work otherwise.

Please check this blog for status of the work on system upgrade. This blog will reflect possible changes in status of this work and announce availability of the Blackboard system.

This upgrade is consisting of several phases and if the system appears to be online, that does not necessarily mean that work is finished. Interruption in service may resume at any time and it won’t be specifically announced. Please check this blog to make sure that system is available before you start using Blackboard again.

Users won’t notice changes in the way Blackboard works. If you experience problems after the system upgrade, please report these in usual way (contact IDS, open help desk ticket).

Thank you for your cooperation,

ITS  

UPDATED - New Email Threat

UPDATE: Our team has found that a handful of accounts have been compromised.  We are working to resolve the issue but until then those accounts have been locked down.  At this time there is not ETA available.  Please check back here for updates as they will be posted as they are made available.

___________________________________________________________

If you receive the email shown below, please drag and drop it into your "Junk Email".  Because it was sent from what appears to be a UDM email account, simply trying to delete or block the sender will not work.

The UDM ITS Help Desk