McNichols Network Outage - 15 minute long - starting at 3:45 pm today

Please be advised there will be a brief network outage on the McNichols campus on Friday, January 29, 2016 from 3:45 pm to 4:00 pm to address some emergency maintenance repairs.  During this time, you may continue to use your computer however, access to services hosted from the McNichols campus will be affected.  Your patience during this brief outage will be most appreciated.

ITS

Residence Hall - Re-Restored as of 2:00 pm

Continued reports of the residence hall network services not properly functioning led to IT revisiting the issue.  A workaround is temporarily in place and internet service be functioning as of 2:00 pm today.

Residence Hall - Internet Down

Internet service to the residence halls is temporarily down.  ITS staff are working to restore service ASAP.

TitanConnect Maintenance Completed Saturday Janueary 23rd - 7:00 am to 12:00 pm

Between 7:00 and 9:30 am directory services will be brought offline for service.  Services impacted by this outage include Blackboard/Knowledge and applications serviced by CAS/Shibboleth. Between 9:30 am and 12:00 pm TitanConnect portal service may experience slower than normal response times as other servers are brought offline. 


Update: 11:57 a.m.  The maintenance window has been extended.  Please check this blog for further updates.

Update: 12:50 p.m.  Maintenance has been completed.  All services have been restored.  Thank you for your patience during this outage.

New phishing scam email

A new email has been seen within the community.  This was not sent by the ITS Department.  Do not click on the link within the email.  Simply mark the message as Junk and delete.

The UDM ITS Dept.

O365 Exchange Service Degradation - IMAP Access

Current Status: Engineers have determined that a code issue has been introduced with a recent build update. The IMAP protocol is unable to automatically load data from Exchange Online databases. Engineers are currently implementing a fix in order to remediate end-user impact.

User Impact: Affected users are unable to receive emails when accessing Exchange Online through the Internet Message Access Protocol (IMAP). As a workaround, users may be able to access mail via the Outlook Web App (OWA).

Customer Impact: Analysis of incident scope indicates that a limited number of customers appear to be impacted by this event. However, those customers affected likely have a large number of users experiencing impact. Engineers have received a few isolated customer reports of this issue.

Incident Start Time: Monday, January 18, 2016, at 12:00 PM UTC

Estimated Restoration Time: By Friday, January 22, 2016, at 1:00 AM UTC

Preliminary Root Cause: As part of our efforts to improve service performance, an update was deployed to the affected infrastructure; however, the update caused a code issue that prevents the IMAP protocol from automatically loading data from Exchange Online databases.

Next Update by: Friday, January 22, 2016, at 2:00 AM UTC

Systems down – maintenance action Wed 01/20

To remedy consequences of fire we had on Campus Friday, number of systems is taken down for maintenance. These systems are Document Management, Image Now, UDM Survey, Food Services, Card ID, ITS Help Desk, Facilities Help Desk, Vuetura Mailing and Power Clock.

Internet is down for Student Dorms, as well, at this time.

Systems will be returned to service as soon as maintenance action concludes, approximate down time up to 2 hours.  

Student/Faculty/Org Web Server & Sakai Maintenance - 1/20/16 9:00 a.m.

The student/faculty/org web server and Sakai will be offline beginning at 9:00 a.m. this morning for approximately 2 hours for emergency service.

Voice-Mail and Phone Tree Back Online

The voice-mail system and phone-tree are back online.

McNichols Campus WIFI - Temporarily Down

McNichols WIFI is currently down but will be brought back online ASAP.  ETA approximately 45 minutes.

 

Web Server Maintenance 1/19/16 2:30 pm

www.udmercy.edu will be brought offline at 2:30 pm on 1/19/16 2:30 for maintenance.  The outage window is expected to be approximately 2 hours.

College and departmental web servers will experience a temporary outage  between 2:30 pm and 3:00 pm.

Please check this blog for updates.

Oracle databases ODSTEST and PPRD are off line

These 2 testing databases are unavailable while restoration proceeds. 

TitanConnect INB Maintenance - Complete

Maintenance has been completed.  All services restored. 

Please comment to the blog if you experience any issues.

Student Center Phones Down

As a results of today’s building fire, the phone lines in the Student Center are temporarily down.  ITS will work on solutons to bring these back online as soon as possible.

 

Voice-mail and Phone-Tree Down

The University’s main phone tree and voice-mail system are temporarily down.  ITS staff will work to bring them back online tomorrow morning.

 

TitanConnect INB Maintenance - Saturday Jan. 16th 8:00 a.m. to 12:00 p.m.

ITS will be performing some required server maintenance on Saturday, January 16th from 8:00 a.m. - Noon.  TitanConnect INB will be unavailable during this service window.

This time will used used to deploy new TitanConnect INB servers because the current servers are out-of-date.

This outage will affect ONLY TitanConnect INB Users.  TitanConnect Self-Service, CashNet and ODS/Discoverer will still be available.

If you have further questions during the outage, please post them into the comments section of the blog.

We apologize for the inconvenience and ask that you please plan accordingly.

Discoverer Maintenance - Thursday Jan. 14th 7:00 a.m.

Discoverer Writer and Viewer will be offline for approximately 1 hour starting at 7:00 a.m. on January 14th while security patches are applied to the system.

Please check this blog for updates.

UPDATE : 7:25 a.m. Maintenance has been completed.  All services restored.

Blackboard available Thursday Jan. 07 at 7:40 a.m.

Blackboard service is available. We sorry for inconvenience this short outage may have caused.

ITS

O365 mail service experiencing connectivity issues

Some users may experience an issue when attempting to access the Microsoft portal page to log into their email.  Please be advised that we are aware of the issue and have submitted a ticket with Microsoft.  At this time we have no further information.  Please check back often as updates will be posted as they become available.

The ITS HelpDesk

Blackboard service restart scheduled – short outage Thursday Jan. 07 at 7:30 a.m.

Blackboard services require restart which is planned for Thursday, January 07 at 7:30 a.m.
Service outage caused by this restart is up to 20 minutes. Please make sure that you close your session and log out before 7:30 a.m. Loss of data may happen otherwise.

Check this blog for possible updates.

Thank you,

ITS

Blackboard available Tuesday Jan. 05 at 7:50 a.m.

Blackboard service is available. We sorry for inconvenience this short outage may have caused.

ITS

Blackboard service restart scheduled – short outage Tuesday Jan. 05 at 7:30 a.m.

Blackboard services require restart which is planned for Tuesday, January 05 at 7:30 a.m.

Service outage caused by this restart is up to 20 minutes. Please make sure that you close your session and log out before 7:30 a.m. Loss of data may happen otherwise.

Check this blog for possible updates.

Thank you,

ITS