Monday, January 29, 2018

RESOLVED: Help Desk Ticket System

The Help Desk ticketing system is now back on line.


The ITS Help Desk ticketing system is currently unavailable.  At this time there is not ETA as to when this issue will be resolved.  Should you need technical assistance please call the Help Desk at 313-993-1500 and one of our team members will assist you.

Sunday, January 28, 2018

TC Portal Login Issues

We have received reports some users are experiencing difficulty logging into the portal.  Staff are investigating.

 

Cable TV - Channel 51

Channel 51 is reported down.  ITS will restore service on Monday.

 

Wednesday, January 17, 2018

Production updates to Employee self service

Thursday 1/19/18 there will be updates applied to the Banner employee self service modules between 6:30am and 8:00am. This service will experience short intermittent outages during this time period.

Thank-you for your patience.  

Tuesday, January 16, 2018

Cable TV Channels Down

Channels 18, 52-58 and 94 are temporarily down.

 

Monday, January 15, 2018

Shiple Outage Complete

The Facilities department was able to quickly restore power.  Total outage time was 23 minutes.  All services restored.  Should you have further issues with technology, please let us know.  Staff will return to campus on Tuesday.

 

Sunday, January 14, 2018

Off-Campus Access Outage - 90 Minutes - January 15, 2018 at 8:30 AM

Please be advised, a scheduled power outage for the Shiple building on the McNichols campus from 8:30 A.M. to 10:00 A.M. this Monday, January 15, 2018, will limit access to TitanConnect, Blackboard, the University’s website and other McNichol’s hosted solutions for on-campus access during this time.  Resident’s living in Shiple will also be unable to access these services during this time.

 

During this short outage, users from off-campus will likely receive a “page not found” message.  If you encounter this, please retry accessing after 10:00 A.M.

 

ITS

Wednesday, January 03, 2018

Scam: New Year Password Reset

If  you receive the following email do not click on the link and delete.  This is not from the ITS Dept. or the Help Desk.

If you have clicked on the link and provided your information contact the Help Desk at 313-993-1500

Thank you