Some users may be experiencing problems receiving email from accounts other than udmercy.edu if the message is addressed in the following format; first.last@udmercy.edu. Those addressed using the short name (ex. smithdj) should not experience any issues.
Our team has opened up a support case with Microsoft. Please check back often as all updates will be posted here as they are made available.
UPDATE 2/25/2019 8:50 AM - We continue to work with Microsoft support. Please continue to submit a helpdesk ticket if your account is experiencing this issue.
UPDATE 2/22/2019 11:00 AM - We have been working with Microsoft support this morning. They believe they have identified the problem. Please continue to submit a helpdesk ticket if your account is experiencing this issue.
UPDATE : 2/21/2019 2:30 PM - Microsoft continues to work on a complete solution. At this time, they are fixing individual accounts as they are reported. If your account is experiencing this issue please submit a helpdesk ticket so we can have Microsoft work on your account.
UPDATE : 2/21/2019 10:00 AM - We have confirmed reports that for some accounts the first.last@udmercy.edu delivery issue has not been resolved. We are in contact with Microsoft.
UPDATE : 4:45 PM - Microsoft support has completed some work and believes the issue is resolved. They are keeping the case open for 24 hours to monitor. If you continue to experience this issue please report it via the Help Desk.
UPDATE : 3:45 PM - Microsoft support is continuing to analyze the problem.
ITS Help Desk
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