COMPLETED - Self-Service, Banner and Related Systems down for extended maintenance.

Enterprise systems will be offline starting Friday, September 27, 2019 at 12:00 PM for maintenance.
During this outage Office 365, Blackboard and other systems will continue to operate as they normally do.  The My Portal will remain online however the links to the services under maintenance will not function.

COMPLETED - Self-Service - Extended Maintenance Outage - Starting 9/27/19 at 12:00 PM

Please be advised Self-Service will be offline starting Friday, September 27, 2019 at 12:00 PM for maintenance.  This will be an extended outage and will likely run sometime into Sunday.  Should the maintenance effort complete earlier, Self-Service will be made available at that time.

During this outage Office 365, Blackboard and other systems will continue to operate as they normally do.  The My Portal will remain online however the Self-Service link will not function until maintenance has been completed.

For up-to-date information on this outage, please see the outage blog at: https://udm-its.blogspot.com/

ITS

COMPLETED: Cascade Maintenance Beginning Friday, September 20th @ 5:30 pm

Cascade services will be taken offline beginning at 5:30 pm on Friday, September 20th for scheduled maintenance.  Service should be restored by 11:00 am Saturday, September 21st.  Please monitor this blog for updates.

UPDATE:  Maintenance has been completed.  If you experience any service issues, please submit a support ticket at https://hd.udmercy.edu

COMPLETED : Banner Database Maintenance - 09/07/2019 7 to 9 am

All Banner services (Self Service, AppNav, INB) will be offline from 7 to 9 am Saturday, September 7th for scheduled maintenance.  Please monitor this blog for updates.

Phishing/Scam Email Warning: New Message for your review.

If you have received the below email you will want to delete it. The subject line reads "New Message for your review".  This is another spam/phishing scam attempt.  Do not respond to the email or click on the link provided.

If you have any questions or concerns please call the Help Desk at 3132-993-1500

Phishing/Scam Email Warning: Personal Assistant Position

If you have received the below emails you will want to delete them. The subject line reads "PA Position Available To You".  This is another spam/phishing scam attempt.  Do not respond to the email or open ay attachments.

If you have any questions or concerns please call the Help Desk at 3132-993-1500

RESOLVED: Network and Phone Issues - Student Center

ITS is investigating network and phone issues within the McNichols campus student center.

RESOLVED : Banner Services Offline

Access to Banner services (Self Service, AppNav, INB) are currently offline.  Please check this blog for updates.

Update: 9/3/2019 2:30 pm.  Services have been restored.  If you encounter any issues please open a ticket with the Help Desk (https://hd.udmercy.edu)

Update: 9/3/2019 4:50 am. Work continues to restore services.

Update : 9/2/2019 2:50 pm. The team continues the work to restore services.