ITS Services During the McNichols Scheduled Power Outage

To reduce the risk of potential problems resulting from the electrical work taking place tomorrow on the McNichols campus, all McNichols servers will be powered down.

 

TitanConnect, Blackboard, Internet Access, all udmercy.edu web services and TitanNet will be shut-down around 3:00 AM and brought back up within 2 hours after the power has been restored.  Critical servers will be brought online first and will be available soon after the power has been restored.

 

During this outage, incoming e-mail may be queued on the sender's e-mail system or bounced back to the original sender depending on how the sender’s e-mail servers are configured to handle messages to downed sites.

 

Access to the servers at the Corktown campus will not be affected by this outage however access to McNichols based servers will not work.  Internet service from Corktown will continue to work fine for sites outside of the udmercy.edu domain.

 

Access to the servers at the Law campus will not be affected by this outage however access to McNichols based servers will not work.  Internet service from Law will continue to work fine for sites outside of the udmercy.edu domain.

 

Voice-mail for all campuses will be down during this outage as well as the 993-1000 automatic operator.

 

Status updates will be posted to the ITS Outage blog located at:  http://udm-its.blogspot.com

 

Should you have any questions about the process of shutting down, please contact the ITS Helpdesk at 313.993.1500.

 

Please note, the same shut-down schedule will also take place on Saturday, June 9, 2012 when another scheduled power outage is scheduled to take place.  ITS will send a reminder message prior to that time.

 

ITS

 

UDM Network Connectivity Interruptions - Today - May 30, 2012 - Reminder

Today, Wednesday, May 30, 2012 there will be a couple unavoidable network interruptions that will impact communication between our campuses.  We regret having one of these outages occur during normal business hours but we have a very limited window of time available to address issues at our Internet Service Provider’s colocation site which hosts some of the University’s critical network equipment.

 

Starting at 1:00 pm, connectivity to the Law Campus into and out of the campus will be down until 5:00 pm.  Should the work be completed prior to that time (and we are optimistic it will be), service will be restored as soon as it is available.  Connections originating from the Law School campus to the Internet, TitanConnect and other McNichols servers will be down during this time.  Network connections within the Law Campus to Law servers will remain available at all times.

 

Starting at 5:00 pm, connectivity to the Dental Campus into and out of the campus will be down until 9:00 pm.  Should the work be completed prior to that time (and we are optimistic it will be), service will be restored as soon as it is available.  Connections originating from the Dental School campus to the Internet, TitanConnect and other McNichols servers will be down during this time.  Network connections within the Dental Campus to Dental servers (including Axium) will remain available at all times.  Connections from UHC to Axium will be down during this time.

 

Email sent from the McNichols campus or outside the University to the Law and Dental campuses during these outages will be delivered and will be readable  once the campus has regained network access or if the user has accessed from a location outside of the campus.

 

This outage schedule will be repeated one more time at the completion of the work at the colocation site.  At this early stage, it appears the final outage for this project will take place sometime during the week of June 18-22.  Once we have a more definitive date we will let you know.

 

Updates regarding availability will be posted on the ITS Outage Blog located at http://udm-its.blogspot.com.

 

If you have questions about this, please feel free to contact ITS at its@udmercy.edu.

 

ITS

 

 

 

 

TitanConnect Email Maintenance Complete

Maintenance has been completed and all TitanConnect mail services(http, imap and pop3) are back in service.

TitanConnect Email Maintenance Scheduled - 05/24/2012

TitanConnect email services(web client/imap/pop3) will be unavailable for intermittent periods of time between 6:30 a.m. and 7:30 a.m. on Thursday May 24th for maintenance. Users are strongly advised to close all sessions and log out to avoid possible loss of some or all of the work. This maintenance will not affect Exchange email users.

Please check this blog for updates.

Blackboard service available - 05/14 8:00 a.m.

Scheduled maintenance on Blackboard system is concluded and Blackboard service is available. Sorry if this short outage caused you any inconvenience. ITS

www.udmercy.edu temporarily down

The University's main website is temporarily down and will be brought back online as soon as possible.

Blackboard Maintenance - Monday, May 14 at 7:30 a.m.

Blackboard service will be stopped on Monday, May 14, at 7:30 a.m. for hardware maintenance. Expected service outage is 1 hour. Users are strongly advised to close open sessions and log out of Blackboard before 7:30 a.m. in order to prevent possible loss of data. Sorry for possible inconvenience, ITS