Voice-Mail Down

The University’s voice-mail system and unattended operator on the main 993-1000 line went down at 4:30 am.  Telecom staff have been notified.

 

Dorms Internet Service *** Update

Our ISP has performed technical check and taken corrective action on Dorms Internet pipe. Our service should improve as result of this action and we don't expect occasional drops in service like we had in the last couple of days.
ITS is going to continue monitoring this network and request additional actions if necessary.
We sorry for inconvenience and thank you for your patience.

ITS

Blackboard Maintenance - Mon. Oct. 15, 7:30 a.m.

Blackboard released set of patches for their software. This patches are targeting reported issues and suppose to improve quality of service. We plan on installing these patches for October 15, starting at 7:30 a.m. For that purpose Blackboard service has to be shut down and restarted, which will result in service outage. Expected service outage is up to 1 hour. Please don't plan on using Blackboard between 7:30 and 8:30 a.m. on Monday, October 15. If you are using Blackboard on Monday morning, please close your session and log out before 7:30 a.m.to avoid possible loss of data.
Thank you for your cooperation,

ITS

McNichols Dorm Internet issues reported - ISP crew working **** UPDATE

ITS received reports on occasional problems in accessing Internet from dorms on McNichols campus. Analysis lead to locate source of problem being in ISP network. Issue manifested as occasional poor response in web browsing, lasting less than 2 minutes at the time. ISP provided us with information that they have a crew working to fix the problem affecting us and our neighborhood. They expect this problem to be solved by the end of the day or, possibly, tomorrow.

ITS is going to continue monitoring - please revisit this blog for possible updates.

Thank you,

ITS     

***************** UPDATE

We are still experiencing occasional short drops of service on ISP end. ISP has scheduled technicians to perform physical check of their installation in our location this morning, Oct. 12, between 8 a.m. and 12:00 a.m. In the course of their troubleshooting/repair action they will have to shutdown the main pipe that supplies dorms with Internet service. This interruption won’t last long and dorms network will be running on backup line with lowered capacity.

Please keep checking this blog for updates.

McAuley Clinic circuit down ***UPDATED

We lost connectivity between the McAuley Clinic site and McNichols.  This will keep Connor people from connecting to eClinical, but not the Joy-Southfield or CCS locations.  The circuit provider found the issue we reported, and they are currently working on the solution.  It could require an on-site visit, but an update is expected by 12:15PM today.

***UPDATED:
As of 8:30PM yesterday, this circuit has been restored.  A field technician found the issue and fixed it.

ALl Systems Operational

All systems are operational at this time.  Have a good weekend.

 

McNichols Network Outage Scheduled for 10/2/12 @ 6:00am

For those keeping score, we have had two core network outages during the past month (9/7/12 and 9/28/12) that have temporarily disabled the entire McNichols network for a short period of time.  To address the source of the problem and reduce the risk of this issue reoccurring, ITS will be applying several patches to our core network switch tomorrow morning, Tuesday, October 2, 2012 starting at 6:00 am.

 

While most services will only be down from 6:20 am to 6:45 am, some services will be down starting at 6:00 am and lasting until 7:15 am.  TitanConnect will only be down for the 6:20 am to 6:45 am window.  Access in the residence halls will only be down from 6:20 am to 6:45 am.  TitanNet and Exchange will be down for the full window.  Should you attempt to access the system after 6:45 am and the service is back online you are welcome to continue to use the service.

 

Services at the Dental and Law campuses will remain online and available during this period of time.  Connections back to the McNichols campus will be down but general internet access and access within the buildings will remain up and available.

 

We apologize in advance for the short notice.