Services restored for down servers

Both www.detroittitans.com and it.udmercy.edu were brought back online yesterday at 5:17 pm.

Two Servers Down at the Moment

It.udmercy.edu and www.detroittitans.com appear to be down at this time.  We are locating staff to look into the matter.

Merry Christmas and Happy New Year

If you need to report an issue during the break, please provide a “comment” to this blog entry and ITS will be notified.  Thank you.

 

Weblink and Apecs available 4:38 PM

Apecs and Weblink are available. Thank you, ITS Department

Mainframe Needs Reboot - Network Interface Problems

Apecs is not available due to network interface problems - need to reboot. Please logoff. SHamilton

Students E-mail Services not operational 12/18 8:00

ITS is working to fix the problem.

E-mail Update

Work continues on.

Work continues through the night on the e-mail situation

Please know staff are working through the night to bring services back online.  Your patience during this time is appreciated.  All incoming mail is being held in queues and will be delivered.

 

Faculty/Staff E-Mail Update

Work on this matter is continuing by on-site staff.  There is still no ETA that can be given at this time.  This is priority one at this moment.

Weblink Back Up

Weblink access is online and exclusively available for faculty grade submissions.

Weblink not accessabl

I am unable to connect to weblink or any university page from home. This is probably connected to the other network issues. SHamilton 4:59 PM

Main email offline

The university main email server, mail.udmercy.edu, is currently offline. ITS staff is working to resolve the issue.

Incoming Internet E-Mail Update

The problems that have been experienced over the past several days appear to be resolved.  We will continue to monitor the situation closely.  Technically, a flood of incoming e-mail overwhelmed our system which led us to throttle acceptance of messages.  Throttling remains on.  Sites that pummel e-mail at us all day long may notice this adjustment.

Apecs and Weblink are up - 1PM Thursday

Apecs and Weblink are available again. Thank you, ITS Department

Apecs and Weblink available 8:08 AM

There was a large job running this morning that was consuming 90% of the CPU. This may be related to the fact that the mainframe is still having residual hardware issues. The job was reset and Apecs/Weblink became available. Unisys will be on site today and this may require a reboot depending on what part needs replacement. Thank you, ITS Department.

Internet e-mail pending

Incoming internet e-mail is experiencing continued difficulty.  We are working with the vendor to resolve the matter.  Please stay tuned.

Weblink and APECS back online 1:50 PM

APECS and Weblink are available 1:50 PM. Thank you, ITS Department

Mainframe having issues - rebooting

The mainframe is having problems - requires a reboot - back online as soon as possible. ITS Staff.

Lingering E-Mail Issue

We are continuing to work with the vendor of our SPAM solution to resolve the delayed e-mail delivery situation.  There are periods of delay that we are looking to eliminate.

APECS and Weblink back up at 2:57 PM

Apecs and Weblink are back online and the mainframe issues are resolved. Thank you, ITS Department.

Mainframe Needs Quick Reboot

Unisys has been on-site most of the day and have requested a quick reboot to try and solve the mainframe's issues. Please logoff - this is an abbreviated shutdown so should not take longer than 20 minutes. Sorry for the inconvenience.

Internet Incoming E-Mail continued issues

Internet incoming e-mail has had some issues throughout the day.  The system is processing messages but there is occasional issues that pop up.  We continue to monitor and test possible solutions.

Incoming Mail Now Processing

Services restored as of 4:10 pm. Delayed mail should be delivered.

Incoming Mail Issue

Mailborder does not appear to be processing incoming messages.  We are working to restore services as quickly as possible.  Logs indicate problem started around 5:30 am.  Internal messages appear to be processing fine.

APECS and Weblink are back up 6:35 PM

The Unisys mainframe has some hardware issues that will need to be addressed on Monday of next week. These issues prevent us from being able to print reports. The Apecs and Weblink system have been brought back up and will be available throughout the weekend. On Monday we expect the Unisys rep to be on site and it may be neccessary to bring the machine down at that time. Every effort will be made to avoid this if possible. Thank you for your understanding, ITS Department.

UNISYS Mainframe Needs reboot - please logoff

The Unisys mainframe needs to be rebooted. Apecs and Weblink will be unavailable during this time. Anticipated time to reboot is about 35 minutes. Thank you, ITS Department.

Weblink Up at 8:11 AM

Pipeserver received an automatic update last night and was not completely ready this morning until the administrator signed in. This server communicates between the mainframe and weblink. Sorry for the delay, ITS Department.

Wireless Internet has been restored

Wirelss Internet

The wireless internet is not working. There is currently a problem with the DNS server on the wireless network.

12/5 9:00 Exchange up and running for all

The Microsoft Exchange Server has been restored fully. It had been down for some Exchange Email users.

Exchange E-mail server Web Access not available 12/05 8:00 a.m.

Web access is not available for users of Exchange E-mail services.

ITS is working to fix the problem.

Weblink up 11/29/2007 at 8:10 AM

The backup job was still running this morning which prevented weblink from coming up. This was corrected and weblink is up at 8:10 AM. ITS Dept.

Happy Thanksgiving - All systems operational

All systems appear to be up and running.  If there are outages during the break, please report them by replying to this message.

Quicktime Streaming Server Services Restored

4:15 PM Quicktime Streaming Server services have been restored.

Quicktime Streaming Server 2:30 PM

The streaming server will be down for diagnostics and repair. No estimated time is currently available.

Quicktime Streaming Server

The streaming server repair has been delayed until after 1:00 p.m. today due to a delay in arrival of our service technician. Services are unaffected until that time.

Quicktime Streaming Server

The Quicktime Streaming Server will off line beginning at 10:45 am for diagnostics and repair. No estimated time is available currently.

Weblink up 7:20 AM

Weblink came up five minutes later than the usual time of 7:15 due to two high priority month end jobs still running which had slowed the backup job. The jobs were reset to a normal priority, the backup was canceled due to the need to have weblink up, and Apecs/Weblink were brought online. ITS Dept.

Quicktime Streaming Server

The streaming server was unavailable overnight due to a hardware fault. Services have been restored and the vendor has been contacted for repair.

Mail Delivery Services Restored

It appears e-mail has been queuing from 1:00 am to 6:55 am this morning.  Mail is now being delivered.

 

MailBorder Update

Mailborder is back up and running. Inbound email has been reestablished.

MailBorder

The Mailborder spam solution for the university is currently offline. ITS is working on the issue. This will affects inbound email from outside the University. All internal email as well as outbound email should remain unaffected.

Mail delivery issue fixed

Please make certain to review your SPAM messages as messages between 9:00 pm and 11:30 pm were dumped into the mailborder junk boxes.  Unjunk legit messages.

Internet Incoming Mail slowed down

Incoming mail is processing at a very slow rate.  Investigation taking place at this time.

 

Weblink is up - response time may be slow

Weblink has been up since about 8:45 AM. However, the response time may be slow due to the extremely heavy usage today. Thank you, ITS Department

Weblink is Having problems - ITS is working on it

Weblink is having problems... ITS is working on it. SHamilton

Weblink up at 7:45 AM

There was a problem this morning with two of the windows servers that service weblink. The system had changed the time erroneously preventing Weblink from coming up. This has been corrected. SHamilton

All systems appear to be operational.

All systems appear to be operational at this time.  If you have any issues, please let us know.  We are interested in hearing about dorm speeds as some changes were made this past Thursday.

Internet Mail being queued up

We have discovered Internet mail is queuing up and are working to have it delivered as soon as possible.

Weblink Operational 1:00 PM

Weblink was rebooted and appears to be functioning properly now. ITS will continue to monitor it's performance.

Weblink having problems

Weblink is experiencing problems. ITS is working on it.

Weblink back up 8:20 AM

Weblink is back up as of 8:20 AM. The pipeserver application did not start due to a system reboot. This, we believe, has been corrected.

Weblink up Saturday at 4:45 PM

Weblink was down due to the pipeserver box rebooting overnight and it failed to start the piece with communicates with weblink. This has been corrected. SHamilton

E-mail queued from 4:00 am to 6:30 am

Incoming e-mail has been queued since 4:00 am and is now being delivered at 6:30 am.  All mail should be delivered in the next hour.

Apecs & Weblink up about 8:07 AM 10/16/07

Apecs and weblink came up about 8:07 due to last night's backup getting hung up. All is ok now.

Blackboard - Imrpoved Status

The systems manager reports that the system is up and operational.  Please use with caution and report any issues you discover.  Thank you for your patience during this time.

 

 

Blackboard Update

Although the server is up, there is some instability and the server may go up and down several more times tonight.  Please use with caution and please keep an eye on the blog for more on this matter.

Knowledge server reported down

We are locating a tech to address this matter and will work to have this up as soon as possible.

 

All systems operational.

At this time all systems appear to be fully functional and operational.

 

Internet E-Mail Offline

ITS just discovered the SPAM solution was queuing but not delivering internet mail.  The solution has been restarted and incoming internet mail will be processing over the next hour.  All should be delivered very soon.

IR81 is complete .. Apecs and Weblink will be up at scheduled time Sunday 10/7 (7:15 AM)

Apecs and Weblink will be available at the normal time of 7:15 AM tomorrow due to IR 81 being complete. Thank you, ITS Department.

Reminder: IR 81 begins tonight - apecs and weblink down till Sunday 1 PM

The scheduled IR district creation starts tonight at 5 PM. The APECS and Weblink system will be unavailable until approximately 1 PM on Sunday to allow time for this important processing to be accomplished. Thank you, ITS department.

TitanNet/Exchange Back Online

The servers came online at 12:00 pm and are available for use.

 

TitanNet/Exchange Update

Servers expected to be up in 20 minutes.

 

TitanNet/Exchange/Active Directory Down

A problem arose around 5:00 pm today that has led to having to restore the Active Directory from tape. The problem is causing all Exchange users incoming e-mail to be rejected or queued on the sender's servers. Login to TitanNet and Exchange and Outlook Web Access is not functional at this time. At 9:00 am tomorrow, the support vendor will work with the ITS-Networking staff to resolve the matter and restore services. We apologize for this late update and inconvenience to the user community.

Internet Slowness Reported

Several users are reporting slowness on the Internet. Our network indicators show available bandwidth. We will continue to monitor.

993-1000 Dial-In Stuck on Night Message

The night message is stuck on and a call has been placed with AT&T for service.

Blackboard Down and then Up

This morning's maintenance window included scheduled patches that were applied. Upon reboot, the system failed to properly startup. After some adjustments and another reboot, the system is now up and running.

Exchange down overnight

Exchange Email was down overnight until approximately 8:35am.

Pipeserver move completed - back online

The pipeserver machine has been moved and is available again.

Pipeserver will be down for a few minutes this morning

ITS is moving the pipeserver machine which communicates with Weblink this morning. The move should only take a few minutes to accomplish and will protect us against power interruptions such as the one that happened yesterday. Thank you.

Slowness Reported on UDMERCY.EDU

It was reported by users from Law to McNichols of slowness when using the e-mail system today around 12:00 pm. A deep investigation into the matter came up with nothing specific. We're closely monitoring the situation. If you are experiencing abnormal slowness, please report it to the helpdesk or comment on this blog. Thank you.

Speeds should be close to normal.

Several of the fixes ran longer than anticipated. Speeds should appear close to normal.

Several Exchange users should be getting their previous e-mail repopulated back into their account over the next day or two.

Slowness Update

The SAN continues through an unexpected second phase as part of the recovery process. Speeds are somewhat improved but still lacking from normal levels.

E-mail is processing but at a slow rate. There are approx 3000 messages in queue that will continue to be delivered.

A portion of the Exchange users have been brought back online. ITS will be contacting those that are affected by this.

Update on Server Situations/E-Mail

Problem 1 - The source of the issue was identified as a hard drive failure with the SAN that services the e-mail, Exchange and TitanNet servers. The automatic rebuild using the hot spare is now 70% done; we anticipate it to be completed and speeds restored during the morning of 9/21.

Problem 2 - The slowness of the SAN lead to corruption in the Active Directory authentication module. This kept users from authenticating as well as kept the home and group drives in an unstable situation. The Active Directory authentication module was completely repaired this morning.

Problem 3 - The slowness of the SAN lead to corruption in the Microsoft Exchange mailboxes. Three of four mailstores are back online and stable. The fourth we hope to have up and running by midnight tonight. The last group of people affected is primary the C&F faculty.

We regret the huge inconvenience at this time and are continuing to work to resolve this issue as quickly as possible. If you have further questions, please feel free to contact the ITS Helpdesk.

E-mail services slow 09/19 7:00 a.m.

Due to failure on network management equipment, mail servers were not able to perform their task properly. This caused long queues on mails and will affect delivery of the e-mails and response of the e-mail servers. Sorry for the inconvenience, ITS is working hard to get the system to fully operational status.

SQL server online 09/18 11:30 a.m.

SQL server operational and available.

SQL server maintenance 09/18 11:00 a.m

SQL server will be taken out of service for hardware maintenance. Approximate tame needed to complete the work is 1 hour.

All services restored.

The issue impacted a more widespread user base. All service has been restored. Users should reboot their system if they are still experiencing problems.

If a problem persists, please report this to the helpdesk.

Outages

We are encountering several outages across the University and are working to bring them back online ASAP. Known are CHP, SULab, OD.

Internet Email Down from 12:00 am to 4:00 pm

Internet e-mail was down due from 12:00 am Friday, August 23 to 4:00 pm, Saturday, August 24. All queues mail has been processed as of 5:00 pm.

Apecs & Weblink Up at 8:10 AM

A backup job hung in the system preventing Apecs and Weblink from coming up this morning - this was resolved and both are operational as of 8:10 AM - Thanks, ITS

APECS online 08/12 08:10 a.m.

APECS is available.

APECS not operational 08/20 08:00 a.m.

ITS is working to restore APECS services.

Mainframe Problem Serious - Unisys Called

The mainframe will not reboot. Unisys has been called in.

Thank you,

SHamilton

APECS Mainframe Experiencing Difficulty...ITS is working on it

The mainframe is experiencing problems this morning. ITS is working on the problem.
Thank you,
SHamilton

APECS online 08/17 08:00 a.m.

APECS is fully operational.

APECS not operational 08/17 08:00 a.m.

Apecs is not functioning correctly. ITS is working to solve the problem.

Delay in e-mail delivery 08/10/07

Due to glitch in spam solution software, delivery of e-mails from outside the University, received after 12:00 a.m., was delayed.

Outer Drive Power Outage 08/07 7:30 a.m.

Outer Drive campus is affected by a major power outage. Crew is working to fix the problem.

Short-Term Dental Outage 8/1/07 Before 8:30 am

There will be a short outage for internet traffic on the OD campus while we make some adjustments to accomodate continued power issues. Service should be fully restored by 8:30 am.

Email Outage - Update 3

Inbound external email is processing properly again. The issue will continue to be monitored.

Email Outage - Update

External mail is experiencing a slowdown in delivery. The issue is a continuation of yesterday's problems. ITS staff and the vendor are continuing to work on the issue. Outbound email as well as internal email between students and employees are not affected by this current issue.

Email Outage - Update

Email between employee and student email servers has been restored. External email is currently working but the issue has not been completely resolved. ITS staff and the vendor are continuing to work on the issue.

Email Outage

We are currently experiencing another email outage. ITS staff is working with the vendor to resolve the issue as soon as possible. The affects External as well as student to employee email.

E-mail service is fully operational

ITS restored full function of the E-mail system at 8:45 a.m.

Mailborder out of service external e-mail traffic afftected

Our mail interface server is having a problem to receive or deliver e-mail to external e-mail servers.

ITS is working to restore normal e-mail operations.

OD Campus Internet Down

An overnight power outage has left the OD campus temporarily down. We hope to have this back up ASAP.

Mail delivery issues

Our SPAM solution has been reporting mail delivery issues although we have not experienced any that we are aware of at this time.

Weblink Outage

We are currently experiencing issues with the Weblink service at the University. ITS is working on identifying and resolving the issue.

Internet Restored

The network issue affecting areas of the McNichols Campus has been resolved. All services should be functional at this time.

Internet is Down

There is currently an issue with the Internet in certain buildings. The network team is tracking down the issue and will be up as soon as possible.

Issues Reported with Blackboard

Issues reported earlier; access seems to be fine at this time.

Weblink Running on New Server

Weblink is now running on it's new server. Initial testing has been completed and users should notice an improved reliability in Weblink's performance.

Weblink is up - on original server

Weblink is back online, however it is on the original server. The switchover was unsuccessful. We will resolve the issues and retry at a later time. SHamilton

Weblink Switch-Over Taking Longer Than Expected

We are still working on the switchover. We have encountered a few technical problems. Will be back online as soon as possible. SHamilton

Weblink Testing Completed

The testing on Weblink has been completed. Weblink was available most of the day, with the exception of the hour shutdown, and has been monitored carefully. Diagnostic data will be analyzed and corrective measures will be taken as required. SHamilton 3:51 PM

Weblink Coming Down at 10:45 AM for Configuration Changes

ESD, Weblink's Vendor, has identified a problem on the mainframe which needs to be corrected to improve Weblink's performance. We are bringing it down for about 1 hour at 10:45 AM to allow ESD to assist us with these changes. SHamilton ITS

Weblink Access/FAC 20 Computers

A switch has failed that serves the FAC 20 office computers and the Weblink server. A replacement will be installed Monday morning at 8:30 am. Until then, Weblink remains unavailable. We apologize for this outage.

Slowness/WebLink/APECS Issue

Technicians on site report issue is not with servers but core switch in data center. Network management paged for fix.

Weblink/APECS Reported Down

Sys admin paged to address the matter of Weblink and APECS being down.

Internet Mail Backlogged

We have a heavy load of Internet mail that is in the processing queue. Message should be coming over the next while.

Long Distance Issue Resolved

We believe the issue has been resolved. If you encounter further issues attempting to dial long-distance numbers, please report it to the Helpdesk.

Long Distance Remains an Issue

Our service provider was unable to resolve the issue over the weekend. Long distance calling remains an issue we will continue to address today until resolved.

Long Distance Update

Our ticket has been escalated and we are awaiting contact from a service agent.

Long Distance not working

The University's long distance service is not working. We have placed a call with our carrier and will work to resolve this ASAP.

Weblink

Weblink continues to be overwhelmed by many connections to it. We apologize for the frustration in trying to get into the system. We have plans to replace this system with the new enterprise system. Things will improve. The timing of this switch over is more than a few semesters away.

Mail delivery delay resovled.

From 6pm to 8pm, there was a delay in the delivery of internet mail. All mail was queued and delivered after 8pm.

Pipeserver Crashed on Weblink - Back up now

The pipeserver for Weblink crashed, it is back up now. SHamilton 4:06 PM 5/3/07

Apecs & Weblink up at 8:15 AM

Due to month end runs, the backup had not finished when I arrived. The backup job was terminated to allow Apecs and Weblink to come up. Sorry for the inconvenience. SHamilton

Titannet Server Authentication Problems 04/30 7:45 a.m.

TitanNet and Exchange users may experience problems using their accounts. ITS is working to solve the problem.

UDM SQL Server online 04/27 9:00 a.m.

Hardware problem is fixed, server is back online.

UDM SQL Server down 04/27 8:00 a.m.

ITS is working to fix the problem.

Weblink was down 8:12-8:22 AM on 4/25/07

I had to reboot Weblink this morning. Due to the increased number of users attempting to get in, the system will probably be slow today. Please be patient. Thank you, SHamilton

TITANNET Server Authentication Problems

TitatNet Domain has issues in authenticating users, which reflects to e-mail services provided by Exchange server, as well.

ITS staff is working on resolving this issue.

Nexus Server Operational

The Nexus server is fully operational. All services using the Nexus server have been restored.

Nexus Server down 8am 4/09/07

The Nexus server is down. Repairs are underway. The following services are affected:

Online Application Management
Catalog Editing
Course Catalogs - www.udmercy.edu/catalog
Class Schedule - www.udmercy.edu/classschedule

Anticipated down-time

There will be a small down-time window on Monday during business hours while the electricians perform a quick reconfiguration to the server room panel for the new equipment.

E-mail Gateway offline between 2am and 6am

E-mail received during this period of time may be delayed in delivery due to an issue with the SPAM system. Queues are rapidly processing all messages at this time.

Weblink is up but is being very heavily used

Weblink is up and running since shortly after 1 PM but remains slow due to very heavy usage. It remains up until 10 PM so you may wish to try a little later in the evening. SHamilton

Maniframe Needs Reboot - Pls Logoff

The mainframe must be rebooted. Please logoff and try again in about 15 minutes. Sorry for the inconvenience, Steve Hamilton

Apecs and Weblink available 1:06 PM 3/20/07

Apecs and Weblink are back online. SHamilton

Mainframe is down for repair

The Unisys rep is here working on the machine. Anticipated downtime is approximately one hour to replace a bad board. SHamilton

Apecs and Weblink Available at 9:02 AM

Apecs and Weblink are available but the system is running slow as there is a bad hardware component in the mainframe that will need replacing. UNISYS has been called and will be on site sometime today. SHamilton

UNISYS Mainframe (Apecs) and Weblink down 8 AM 3/20/07

The Unisys mainframe is experiencing problems. I am working on it but in the interim Apecs and Weblink will be down. SHamilton

Apecs and Weblink are up now 8:25AM 3/16/07

The problems with the mainframe have been corrected an Apecs and Weblink are available. SHamilton

APECS and Weblink are down - problem is being worked on

The mainframe did a halt load and as a result Apecs and Weblink are down. I am working on the problem. SHamilton 8:00 AM 3/16/07

Directory Server Operational

The ldap directory server is fully operational. All services using the directory have been restored.

Ldap Directory Server Down

The ldap server is down. Repairs are underway. The following services are affected:

Publish.udmercy.edu
Cascade.udmercy.edu
Online Application Management
Catalog Editing
Online Directory
Web authentication on www.udmercy.edu

Faculty/Student Organization Web Server Offline

The faculty/student organization is currently offline. Service is expected to be restored soon.

Internet Down

The router that directly connects the University to the internet has failed. The unit is on a replacement contract and the new unit will be on-site 3/15/07 in the morning. Once it arrives, it will be installed as quickly as possible.

At this time internet access is available but not at guarenteed rates.

Internet Down

The Internet appears to be down and ITS will work to bring it back online as quickly as possible.

APECS and Weblink Up

The servers temorarily lost power... all is ok now. SHamilton

Apecs and Weblink are back up 8:20 AM 3/7/07

One of the batch jobs from last night was hung up resulting in Apecs not coming up. This has been corrected. Apecs and Weblink are now available. SHamilton

E-Mail down from 2:30 am to 6:00 am

Internet based e-mail was temporarily unavailable from 2:30 am to 6:00 am today. Service has been restored.

Weblink is back up 12:30 PM

Weblink is back up now on the temporary server. Sorry for the inconvenience. SHamilton

Weblink down 3/2/2007 8AM

Weblink is down and ITS is working on the problem. SHamilton

Internet Service Restored at 7:45 AM

Internet service was available at 7:45 am this morning.

Internet Down

All Internet services are temporarily down. ITS will address this issue first thing tomorrow morning.

Web Server problem has been fixed

The Web Server problem has been fixed. Students and Faculty can now signin and use the web site.

Weblink Access down

Weblink Access is down. IT is responding to the problem.

Faculty/Orgs Web Server Maintenance

The faculty and student organization web server is scheduled for maintenance at 4:00 p.m. February, 14 2007. This maintenance may involve loss of web,blog and sftp services for approximately 10 minutes.

Apecs and Weblink back at 2 PM

Apecs and Weblink are operational as of 2 PM.

Mainframe needs reboot - apecs and weblink down

Apecs and Weblink will be down for about 30 minutes for a reboot...machine is locked. SHamilton

Jupiter is UP

Jupiter problem has been resolved.

Jupiter Reported Down

ITS-Networking now working on it.

Internet service up 01/25/07 11:25 a.m.

Due to equipment failure University Internet Services were down for a short time.

Advancement Server Reported Down

Server reported down. Network team paged.

Exchange Reported Down

...reports as of Friday report that it was down. ITS-Networking now working on it.

Advancement RaiserEdge not available 01/22 8:00 a.m.

Registrar server down - services restored at 7:45 a.m.

Weblink is online at 4:15 PM

Weblink is available again as of 4:15 PM. It is running on the backup box so it may be slower than usual. SHamilton

Weblink is having technical problems - back up soon

Weblink is currently having technical difficulties. It will be back online as soon as possible.
Steve Hamilton

Yahoo Issue Resolved

After much work to bring this issue to a close, ITS-Networking has implemented a solution that we believe will result in the delivery of e-mail from the @udmercy.edu and @students.udmercy.edu accounts to @yahoo.com accounts.

In working to resolve this issue, it has been discovered that Yahoo has changed their policy for receiving messages and only accepts a certain number of messages at a time per sending domain.

Messages sent to Yahoo sit in a queue until delivered or time-out after a 2-4 hour period of failed delivery time.

To ensure @udmercy.edu and @students.udmercy.edu messages are delivered to Yahoo, all @yahoo.com messages are placed in a "persistent queue" that is not scheduled to time-out after several hours of attempts to deliver the message.

For Yahoo recipients incoming messages may be delayed.


All Yahoo recipients should be encouraged to add your @udmercy.edu or @students.udmercy.edu e-mail account to their address book. Taking this step, will ensure an @udmercy.edu message or @students.udmercy.edu message arrives in the inbox and not in the built-in Yahoo SPAM box.

If a Yahoo recipient reports to you that they have yet to receive your message, please ask them to check their SPAM folder for it and click the "this is not spam" button. Also, ask them to add your address to their address book.

Internet E-Mail

Internet e-mail was held in queues between 3pm and 4pm...all queued messages were delivered by 4:05pm.

Weblink and Apecs are Available

Weblink came up yesterday afternoon and is running on a temporary server. The permanent server is being worked on today. You will continue to be able to use Weblink during this time. Apecs was delayed this morning as the backup job was waiting for a tape and held up the start of casts. SHamilton

Internet E-Mail

Internet e-mail was held in queues between 2am and 4am...all queued messages were delivered by 5am.

APECS service available 01/04 8:20 a.m.

APECS service not available 01/04 8:00 a.m.

Weblink is still down .. Being moved to a new server

I am working on moving Weblink to a new server. I believe I am close but I cannot predict what time it will come up. Sorry for the inconvenience. SHamilton

Weblink Down - It is being worked on

Weblink is down - It is currently being serviced by IT personnel. We will have it available as soon as possible.

Weblink is down - will be us shortly

Weblink is down and is expected to be up shortly. Sorry for the inconvenience. SHamilton

Weblink was down briefly at 2:37 PM to reboot

Weblink was unavailable for about 5 minutes commencing at 2:37 for the purpose of rebooting. SHamilton