NQ 3rd Floor Down

Networking monitoring tools report NQ 3^rd floor down at this time.  Bleed from the 4^th floor may provide some WIFI service.  ITS staff to repair ASAP in the morning.

 

Cable TV down in Shiple

Cable TV reported down in Shiple.  The vendor has been contacted and will be out to repair ASAP.

Newest Fake/Fishing/SPAM email to be see within the UDM community

If you receive the following email mark it as Junk/Spam and delete.  DO NOT CLICK ON THE LINK.  This email did not come from the ITS Dept.  

If you look at the senders email you will see it is a UK based email address.  Always question any correspondence you may receive.  It is better to be cautious and check with the ITS Dept. than to risk infection or theft of your personal information.  

If you have any questions contact the HelpDesk at: 313-993-1500

-----Original Message----- From: Nicola Finch [mailto:NFinch@ulu.lon.ac.uk]
Sent: Friday, March 21, 2014 10:24 AM Subject: HELPDESK   Dear mail account user. Please note, that we want to improve our MAIL services in 72Hours, and your account must be updated.
To upgrade your account, you need to click below to upgrade your account.
 UPGRADE YOUR ACCOUNT<https://johnson.phpforms.net/f/484b359a1d>
 Failure to upgrade your account may cause the loss of important Information and limited access to it.
Regards,
WEBMAIL WEBMASTER

Blackboard service available – Monday, March 17 at 7:50 a.m.

Software patches are successfully applied to Blackboard and service is online and available.

As usual, report all noted Blackboard irregularities to IDS, 313-578-0580 for immediate help or open ticket at http://helpdesk.udmercy.edu. Collect and provide as much information as possible.

Thank you for your patience, we sorry for possible inconvenience.

ITS

Blackboard Short Outage – Monday, Mar. 17 starting at 7:30 a.m.

We received additional software fixes for our Blackboard server. To apply those, Blackboard application has to be shutdown, resulting in service outage.

Please close your work and log out of Blackboard before 7:30 a.m. on Monday, March 17. We expect outage to last up to 30 minutes. Please check this blog and Blackboard announcements for possible updates related to this action.

We apologize for inconvenience this outage may cause to Blackboard users.

ITS

TitanConnect Portal Maintenance - Friday March 14th

Please be advised that between the hours of 6:15 a.m. and 8:00 a.m. on Friday March 14th TitanConnect services may be slower due to required system maintenance.  Your patience during scheduled maintenance is always appreciated. Please check this blog for updates.

Blackboard service available Thursday Mar.13 at 7:50 a.m.

Installation of software patch is performed and Blackboard service is available to users. As a consequence of this action, students and instructors can open and execute due tests/quizzes.  

Thank you for your patience and understanding; sorry for the problems experienced in the last several days.

ITS

Blackboard test invoking issue – Fix available / Installation scheduled for Thursday Mar.13 at 7:30 a.m.

As previously published here, new version of Blackboard software causes system error at the attempt to start a test/quiz. We received software fix for this problem which we plan on installing on Thursday, March 13, starting at 7:30 a.m. This operation requires Blackboard restart resulting in service outage. Expected outage time is up to 30 minutes. Please close your session and log out to avoid possible loss of work before 7:30 a.m.

Please check this blog and Bb announcement for possible updates on this operation.

We are aware that this fix has deficiencies which still have to be addressed by Bb Tech Support. As usual, for all problems with Blackboard please contact IDS at 313-578-0580 for immediate help or open a ticket at http://helpdesk.udmercy.edu.

We are really sorry for all inconveniences caused by this technical problem.

Thank you,

ITS

Corktown access to .udmercy.edu sites

Network connection issues at Corktown trying to reach .udmercy.edu sites.  Network team is working to resolve ASAP.

 

Blackboard problem fix - postponed

Despite Blackboard efforts and promising indications, we still don’t have software fix to the problem in taking Blackboard tests. This software fix will be applied as soon as we get it from Blackboard – please continue to observe this blog and Blackboard announcements for updates and development on this situation.

We are doing our best to resolve this situation and we thank you for your understanding,

ITS

UDMSecure WIreless Issue

UDMSecure wireless is not currently resolving udmercy.edu domains.  Access to udmercy.edu sites and services is affected.  Please check this blogs for updates.

Issue with Blackboard testing – possible short Blackboard outage on Wednesday Mar. 12 starting at 7:30 a.m.

As published in the Blackboard announcement, we have test invoking problem in our Blackboard service since upgrade to new release of the software. Blackboard Tech Support is still working on the solution and they informed us that the fix may be ready for installation as soon as Wednesday morning. We still expect confirmation that this fix is developed and tested.

Having in mind that problem with invoking test causes lot of trouble to our students and faculty and impacts predefined schedule, we’d like to install this software patch as soon as we get it.

Please continue to follow Blackboard announcements and this site for the latest updates. Installation of the software fix requires Blackboard services shutdown as usual and, if we get that fix in time, we plan on applying it Wednesday morning at 7:30 a.m. with expected service outage up to 30 minutes. To make your work safe, please close your session and log out of Blackboard before 7:30 a.m.

Please check this site or read Blackboard announcement to get updated information and possible changes in plan.  

We sorry for all the trouble this issue has caused by now,

ITS

TitanConnect Portal Maintenance - Thursday March 6th

Please be advised, between 6:30 and 7:00 a.m. on Thursday March 6th, TitanConnect portal services will be unavailable due to system maintenance.  Access to email via clients other than the TitanConnect portal will not be affected.

Your patience during scheduled outages is always appreciated.

Update : 6:45 a.m.  Maintenance has been completed.  All services have been restored.

Blackboard service available – Monday, 03/03 at 8:50 a.m.

Scheduled software upgrade is concluded and Blackboard service is available again.

Thank you for your cooperation and patience during this service outage.

ITS