Voice-Mail and Phone Tree Down

Due to the power outage in Lansing Reilly, the voice-mail system is presently down.  ITS is working to restore service ASAP.  No ETA at this time.

Blackboard is available – Tue. Dec. 22 at 9:00 a.m.

Blackboard software upgrade is completed and Blackboard service is made available to public.

Thank you for your cooperation; we are sorry for possible inconvenience this service outage may have caused to you.

ITS

Blackboard Software Upgrade Tuesday, Dec. 22, starting at 7:30 a.m.

Blackboard software upgrade is scheduled for Tuesday, December 22 at 7:30 a.m. Expected service downtime is up to 4 hours. Please don’t plan using Blackboard during this period. Close your session and log out before 7:30 a.m. to avoid possible loss of data. Don’t start using Blackboard before you check this blog for Blackboard being available. This blog will provide information on the upgrade process and possible changes in plan.

Thank you for your understanding and cooperation.

ITS

Office 365 channel/link missing on TC Home page

Some users may no longer see the Office 365 channel on the Titan Connect home page. 

To restore the channel please do the following:






Locate the "Content Layout" link.  This can be found in the upper, left hand corner.

Click on it.

The Manage Content/Layout page will open.  Locate the "Revert to default layout" link and click on it.

This will restore your TC portal to the default settings.  You can now click on "Back to TC Home Tab"






You should now see the Office 365 channel.





Should the above steps fail to restore the channel, please clear your browsers cache, close down the browser completely and then relaunch.

As always, you can call the HelpDesk at 313-993-1500 if you require any further assistance.

Blackboard Software Upgrade scheduled for Tuesday, Dec. 22, starting at 7:30 a.m. Advance Notice

We plan on upgrading Blackboard software, which will cause service outage. Start of the upgrade process is scheduled for Tuesday, December 22 at 7:30 a.m. Expected service downtime is up to 4 hours. Please don’t plan using Blackboard during this period. Close your session and log out before 7:30 a.m. to avoid possible loss of data. Don’t start using Blackboard before you check this blog for Blackboard being available. This blog will provide information on the upgrade process and possible changes in plan.

Thank you for your understanding and cooperation.

ITS

VOICEMAIL INDICATORS WORKING

Voicemail is now back to 100% functionality.  Thank you for your patience!
ITS

VOICEMAIL PROBLEM

Voicemail is currently experiencing a small problem.  Voicemail seems to be functioning normally except that the Message Waiting indicators are not being generated.  Messages can both be left and also retrieved, but users will not receive a "stutter" or an "arrow/diamond" depending on which system your phone uses.  ITS is working to correct this and hopefully will have it cleared sometime this morning.  PLEASE REMEMBER THAT YOU CAN CHECK YOUR VOICEMAILS BY DIALING 3-6440 FROM YOUR OFFICE PHONE.  Sorry for any inconvenience!

Projector connectivity restored in C&F classrooms

On Wednesday in Commerce and Finance classrooms 213,228, 233,234 there was an issue with podiums not communicating with the projectors. The unit that communicated to those rooms went down. Today we installed a temporary solution where the classrooms are fully functional and communicating within the classrooms until the unit is repaired. 

Cascade Upgrade Scheduled for Monday, Nov. 23

Please be advised that Cascade Server (UDM's Web content management system) will be unavailable on Monday, Nov. 23.  The upgrade will begin at approximately 6:30 a.m. and should be complete by end of day Monday.  Please check this blogs for updates.

Update 7:30 am.  Upgrade is in progress.

Update 3:45 pm.  Upgrade has completed.  Cascade is online and post upgrade testing is beginning.  

Update 4:50 pm.  Cascade service fully restored.

Engineering Networking

Due to damaged fiber wiring, the PC Lab and the north west corner of the Engineering bldg will have from sporadic to no network/internet service.  ITS is on site to resolve this concern.  Please check this blog for updates on this concern.

UDM ITS, Network Group

Production Banner Database Updates

The Production Banner database will be undergoing module updates Nov. 17  from 6:30 am to 8:00 am.  Please refrain from logging into the database during that time; Database availability will be limited during the updates.

Thank-you for your cooperation and patience.
ITS

Engineering Building WIFI - Down in Sections

ITS is investigating a bank of WIFI AP’s down in the Engineering building and will work to bring them back online ASAP.

 

TC up and running

Contrary to social media reports, Titanconnect is up and running abd processing all transactions.  The system never crashed but was fully up processing many registration requests. Congratulations to many who successfully registered last night.  Those with alternate pin issues should contact their advisor.

Certificate error being seen when logging into Titan Net domain on within Outlook for Exchange users

Please be advised that some users may be seeing a certificate issue when attempting to log into the domain or within Outlook for Exchange email users.  Our technicians are aware of the issue and are currently working to resolve.  No ETA is available at this time.  Please check back for updates as we will post them as they are received.

Update 2:38 pm: If asked to accept a certificate, please do so.  Despite the warning, this does not mean your device is infected or has been hacked.

Production Banner Database Updates

The Production Banner database will be undergoing module updates Oct. 14  from 6:30 am to 8:00 am.  Please refrain from logging into the database during that time; Database availability will be limited during that time.

Thank-you for your cooperation and patience.
ITS

Blackboard system available Tuesday, Oct. 13, 07:45 a.m.

Installation of software fix is concluded and Blackboard services are online and available.

Thank you,

ITS

Blackboard, short outage planned for Tuesday, Oct. 13, starting at 7:30 a.m.

Blackboard software requires (another) fix and we plan to install this fix starting at 7:30 a.m. on Tuesday, October 13, 2015. Expected outage should not last longer than 30 minutes. To avoid possible loss of work and data we strongly suggest that you close your session and log out of the Blackboard before 7:30 a.m. Tuesday. 

Please check this blog for possible updates.

Thank you,

ITS

Blackboard available – Oct. 12 at 9:10 a.m.

Maintenance action is concluded at this time and users can access Blackboard system.

We sorry if this maintenance action caused you any inconvenience.

Thank you,

ITS

Briggs Ground Floor - WIFI and Network Repairs in Progress

The plumbing repairs are now done in Briggs and ITS is beginning the process of replacing the dead equipment.  We hope it will be resolved by end-of-day.

 

 

Blackboard software update scheduled – Monday, Oct. 12 starting at 7:30 a.m.

Blackboard software needs several security and functional updates. This action is scheduled for Monday, October 12, starting at 7:30 a.m. Expected system downtime is 2 hours. Please close your session and log out of Blackboard before 7:30 a.m. Monday.

IMPORTANT:

This action requires few system restarts; please do not log into Blackboard before you check this blog with availability announcement, even if Blackboard looks like it returned to service – loss of data and your work may be result.

Please continue to check this blog for all updates on status of this action.

Sorry for possible inconvenience and thank you for your cooperation.

ITS

Wired internet connectivity is currently unavailabile in Briggs

Due to a plumbing issue, there is no wired internet connectivity on the bottom floor of Briggs.  Our teams are aware of the issue and will work to restore service once the plumbing issue has been resolved.

No ETA is available at this time.

Please check back often as we will post updates as they are made available.

The UDM ITS HelpDesk

Group Drive's - Access not available for all

Some users may not have access to shared or group drives at this time.  Our team is aware of the issue and are currently working to resolve.  At this time no ETA is available. 

Please check back as updates will be posted and they are received. 

Thank you.

ITS HelpDesk

Spam Warning - Emergency Notification

Should you receive a message entitled "Emergency Notification" from an @udmercy.edu user, please feel free to delete it.  It is a scam.

Slow or unresponsive internet connectivity - Resolved

Community members may be experiencing a service issue with internet performance.

We received notification from our provider that due a DDoS attack some members may experience latency and slowness.  The issue is currently being worked on by our provider and will be resolved. No ETA has been provided.

VOICEMAIL RESTORED

Voicemail has been fixed and has been tested and is currently running at 100%.  Thanks for your patience.

VOICEMAIL - Sporadic Issues

Voicemail is currently experiencing a problem with a piece of hardware.  Users will find that when leaving or retrieving a message there is currently a 1 in 5 or 20% chance of the call not reaching the mailbox.  If you try to leave or retrieve a message and get a strange greeting - please just hang up and dial again and it should work.  University IT is working with our 3rd party Maintenance Company "Communitech" to acquire the needed part and get it replaced ASAP.  Sorry for the inconvenience.

All systems operational at this time

If you notice something down, please let us know.

Blackboard available – Wednesday, Aug. 12 at 12:00 p.m.

Blackboard maintenance work is now complete, and service is turned online. Any irregularity in operation is to be reported in usual manner. 

Thank you for your patience during this outage period.

ITS