Listserver Down

The Listserver has been reported down.  ITS is investigating.

Local Channel Outage

 We are experiencing an outage of the local channels - 2.x - 4.x - 7.x etc) campus wide because of a hardware concern and we are working to resolve this as soon as possible.  This thread will be updated accordingly.

TitanNet Down

We are experiencing errors with Windows and the TitanNet server.  ITS is working to resolve ASAP.

 

Reports of Blackboard Down

ITS is investigating.

Phishing Alert: EMAIL/MAILBOX MIGRATION

The below email is a phishing scam and is not legitimate. Please delete the message if you have received it. If you have clicked on the link, and provided your credentials, change your O365 password and contact the Help Desk at 313-993-1500.

 

 

UPDATED - Microsoft Two-Factor Authentication is Unavailable

Microsoft has informed us that the issue has been resolved. If you are still experiencing issues you can contact the Help Desk at 313-993-1500

 

 

Some users are experiencing an issue when trying to log into Office 365 where the pass code is not being sent to their cell phone. We have opened a ticket with Microsoft to resolve the issue. There is no ETA at this time but check back often as all updates will be posted here as they become available.

UDM ITS Dept.

McNichols - Network Potential Outages this Week

ITS will be repairing fiber connections in select buildings according to the following schedule this week:

 

Tuesday

8:00 AM – Chemistry

9:30 AM – Briggs

11:00 AM – Architecture

12:30 PM – Library

 

Wednesday

*8:00 AM – Life Sciences

9:30 AM – Calihan Hall

12:30 PM – C&F

 

There may be periods of outages around these times only at these locations.

 

ITS and our contractors will work to restore service as quickly as possible.

 *Change from original schedule.

ITS

DSpace Login Services - Currently Down

Secured access within the Library DSpace environment is currently down.  ITS is working to restore access as quickly as possible.

 

McNichols Network Maintenance starting Wednesday, October 20, 2021 @ 5:00 PM *See comment for change to schedule.

Please be advised the ITS department will be repairing interbuilding fiber services according to the schedule below.

 

Initially, the entire McNichols campus will be temporarily down for 1.5 hours starting at 9:00 PM on Wednesday. After that, select buildings will experience an additional hour of down time per the schedule below.

 

While the McNichols Campus is entirely down, O365 and Blackboard will continue to work without issue. my.udmercy.edu, self-service, WWW and other McNichols hosted services will be unreachable. Connections to these McNichols hosted services from Corktown, Riverfront or other locations will be temporarily down.

 

Wednesday, October 20, 2021

5:00 PM, Fitness Center

6:00 PM Engineering

7:00 PM Power House

9:00 PM Entire McNichols Campus

10:30 PM Holden Hall

 

Thursday, October 21, 2021

8:00 AM North Quad

9:00 AM South Quad

10:00 AM East Quad

11:00 AM West Quad

12:00 PM Quad Commons

1:00 PM Reno

 

We apologize for this inconvenience in advance. Should service be restored earlier than planned, we will bring it online as soon as possible.

 

ITS will provide regular updates on our outage blog throughout this repair. You may monitor the current status at https://udm-its.blogspot.com.

 

ITS

Update: Network is again available

Network access is not available at this time, ITS is working to restore service. There is no ETA at this time. Check back as all updates will be posted here as they are made available.

 

Access has been restored. Should you experience any further connectivity issues notify the Help Desk at 313-993-1500 helpdesk@udmercy.edu 10:17AM

 

At this time users are unable to connect to the network. Our team is aware of the issue and are working to resolve. Check back as all updates will be posted here as they are made available. 9:33AM

New phishing scam Subject: "Dear Student/Faculty/Staff"

The below email is a phishing scam and is not legitimate. Please delete the message if you have received it. Contact the Help Desk at 313-993-1500 if you have any questions or concerns.

 

 

Alert - New phishing scam Subject: "Memo: From The HR Department"

The below email is a phishing scam and is not legitimate. Please delete the message if you have received it. If you have clicked on the link, and provided your credentials, change your O365 password and contact the Help Desk at 313-993-1500.

 

 

Phishing Alert: Subject: EMAIL/MAILBOX MIGRATION

The below email is a phishing scam and is not legitimate. Please delete the message if you have received it. If you have clicked on the link, and provided your credentials, change your O365 password and contact the Help Desk at 313-993-1500.

Service Restored: Banner Down - ITS Investigating

UPDATE: Service to the Banner App Nav system has been restored.

 

ITS has received reports that Banner App Nav is presently down and is investigating.  We look to restore service ASAP.

 

Firewall Maintenance - 2021-09-11 @4:00 AM - No Anticipated Downtime

The University’s firewall will be rebooted at 4:00 AM tonight.  While we do not expect any downtime as traffic will shift over to its high availability backup, we do want to make you aware in the event things to not go as planned.

McNichols Campus Down

We are receiving reports networking on the McNichols campus is down.  ITS is investigating.

 

McNichols WIFI Issues

Connections to McNichols WIFI appear to be good but service beyond is not.  ITS is investigating.

 

McNichols WIFI Issues

Connections to McNichols WIFI appear to be good but service beyond is not.  ITS is investigating.

 

McNichols WIFI Issues

Connections to McNichols WIFI appear to be good but service beyond is not.  ITS is investigating.

 

McNichols WIFI Issues

Connections to McNichols WIFI appear to be good but service beyond is not.  ITS is investigating.

 

McNichols WIFI Issues

Connections to McNichols WIFI appear to be good but service beyond is not.  ITS is investigating.

 

Change to Blackboard Logins Starting Saturday 8/14

Please be advised Blackboard may not be available until 3:00 PM (as previously announced).

 

Beginning Saturday August 14, you will log into Blackboard using your Detroit Mercy Office 365 username and password – the username and password you use to log into your email.

Blackboard will be unavailable Saturday August 14th from 9AM until 3PM as this change is implemented.

 

 

Once the change is in place

When you visit https://blackboard.udmercy.edu you’ll be presented with the same login page you see when going to your email. If you have already logged into your email before going to Blackboard, you’ll be sent directly to your Blackboard courses list.

Because anyone signed into Blackboard will also be signed into the University’s Office 365 services, students and faculty can move seamlessly between Office 365 applications and Blackboard. This means, for example, that when folks click a Blackboard link to a Stream video they will be taken straight to the video – no additional login required. Faculty will also be able to embed videos from Stream instead of linking to them, without worry that students will see a message that they need to log in to see the video. Access to Teams meetings or OneDrive files that require an @udmercy.edu login to view or edit will be similarly streamlined.

Best of all, because Blackboard authentication will now be hosted off-campus, Blackboard will be accessible even if the McNichols campus suffers an internet outage.

If you get an error when you visit Blackboard

Login errors are most often the result of having logged into Office 365 more than two hours before visiting Blackboard.

To resolve this issue, go to https://www.office.com and sign out. Once you’ve signed out of Office 365, you should be able to sign back into Blackboard / Office 365 without issue. To avoid seeing these errors in the future, we strongly recommend you use a supported browser (Firefox or Chrome) and log out of Blackboard / Office 365 when you are done with your session.

 

Lime Survey Upgrade

The Lime Survey system is presently down and is in the process of being upgraded.  We anticipate it will return to service by Wednesday, July 28, 2021.

Banner and Self-Service Upgrades Scheduled for Tonight

All Banner services will be down for Banner General and SSB upgrade.

SSB Down Time : Friday 8 pm - 2:00 am

Banner Downtime: Friday 8 pm to to Saturday 12 noon

 

 

Internet Down

We have received reports that our ISP is down at this time.  ITS is working with them to restore service ASAP.

 

Internet Down at 5:00 PM to 9:00 PM for DTE Power Repair

Please be advised we have just received a last minute notice that DTE will be taking down our internet connection from 5:00 PM to 9:00 PM today to repair flooding issues.

Corktown/UHC IT Services Down due to storm damage

Please be advised, the inter-campus connection between the Corktown and UHC campuses to the McNichols campus sustained some damage from this past Friday night storms.  ITS has worked over the weekend to route the majority of traffic around this damage however, there are some services at Corktown and UHC that are presently not available.

 

These include:

 

• Connectivity between UHC and Corktown
• Application Navigator
• Other McNichols hosted services

 

Axium, WIFI and Blackboard should function fine.

 

We will continue our effort to restore these services as soon as possible.

 

Should you require access to Application Navigator for your job during this outage, you are more than welcome to use the McNichols Campus Quad Commons lab.  Please bring your University ID with you to show the lab attendant for entry.  Your ID will allow you to scan yourself into the Quad Commons building.

 

ITS

Internet down. ETA 9:00 AM

 Our ISP is rerouting our connection from temporary generator service to a new permanent connection.  We anticipate restoration of service at or before 9:00 AM.

Temporary intruption to network services

Our ISP will be conducting work that will impact network availability tomorrow, June 12, 2021 from 5:00 AM to 7:00 AM. During that time access to locally hosted services will not be available. Any updates will be posted here as they are made available.

ITS Dept.

Internet Services Down

 Please be advised, our internet connection is temporarily down.  We are working with our ISP to restore service as quickly as possible.

RESTORED - Internet connectivity is unavailable

We have been informed that our internet provider is currently experiencing technical issues. Our technicians are communicating with them to resolve and restore connectivity. Please check back as all updates will be posted here as they are received.

 There is no ETA available at this time.

ITS Department

CATV Local Channels 2-11 down

We are aware cable TV channels 2-11 are temporarily down.  We look to restore them early next week.

 

Alert - Scam Email "Info"

 Please be advised that a new Scam Email has been detected.  Should you receive the below email do not respond, delete it. This is not an official communication from the ITS Department or the Help Desk.

If you have any questions you can contact the ITS Help Desk at 313-993-1500 or by email helpdesk@udmercy.edu.

Remote Desktop Server - Down

The primary remote desktop server is down as of Friday night.  Staff will attempt to restore service on or before Monday.

 

Listserver not processing incoming mail

Reports received of the listserver not processing mail.  ITS is working to resolve this.

 

Service Restored - Internet Down Across University

 ITS is investigating an outage with our Internet Service Provider.  More details to follow as they are made available.

 UPDATE - As of 8:13 AM service has been restored. If you are on site and still not able to connect, restart your device to establish a new connection. Should you have any further problems contact the Help Desk at HelpDesk@udmercy.edu.

 

 

Internet Down Across University

ITS is investigating an outage with our Internet Service Provider.  More details to follow as available.

Phishing Scam - Subject: Job Offer

If you receive the below email message, delete it, this is not an official message. Do not respond to this message. Should you need assistance, call the Help Desk at 313-993-1500.

 

 

Phishing Email - Subject: Jason Lamb shared "Doc" with you.

 If you receive the below email message, delete it, this is not an official message. If you have clicked on the link we suggest you change your password immediately. Should you need assistance, call the Help Desk at 313-993-1500.

 

 

Phishing Email - Subject: +13139934312 left you a voicemail.

If you receive the below email message, delete it, this is not an official message. If you have clicked on the link we suggest you change your password immediately. Should you need assistance, call the Help Desk at 313-993-1500

My Portal Maintenance Complete (Thursday, 3/4/2021)

 My Portal is online.

My Portal Offline for Maintenance (Thursday, 3/4/2021)

My Portal will be offline for approximately two hours for maintenance on Thursday, March 4 from 6:00 a.m. to 8:00 a.m. 

Phishing email - WORK FROM HOME AT YOUR OWN CONVENIENCE

If you receive the below email message, delete it, this is not an official message. If you have clicked on the link we suggest you change your password immediately. Should you need assistance, call the Help Desk at 313-993-1500

 

 

Phishing Email - Subject: Employment@students.@udmercy.edu

  If you receive the below email message, delete it, this is not an official message from Human Resources or UDM.  Inspecting the Subject line, you can see it is not a valid UDMercy email address.  If you have clicked on the link and signed in, we suggest you change your password immediately. Should you need assistance call the Help Desk at 313-993-1500

 

 

 

   If you receive the below email message, delete it, this is not an official message. If you have clicked on the link we suggest you change your password. Should you need assistance call the Help Desk at 313-993-1500

 

 

Phishing Email - Subject: Employment Update!

  If you receive the below email message, delete it, this is not an official message and is requesting personal information. If you have clicked on the link, and provided your information, we suggest you change your password. Should you need assistance call the Help Desk at 313-993-1500

 

 

Phishing Email - "Staff Solutions"

  If you receive the below email message, delete it, this is not an official message from the ITS Dept.  Inspecting teh email address is has come from, you can see it is not a UDMercy email address.  If you have clicked on the link we suggest you change your password. Should you need assistance call the Help Desk at 313-993-1500

 

 

PHISHING ALERT: Detroit Mercy Campus Validation

 If you receive the below email message, delete it, this is not an official message from the ITS Dept.  If you have clicked on the link we suggest you change your password as soon as possible. Should you need assistance call the Help Desk at 313-993-1500.