Blackboard service restored - Dec.26 1:00 p.m.

For reasons unknown at this time, Blackboard stopped accepting log ins. Thank you for your contribution to this blog and notifying ITS of this problem. Alternative possibility is to open helpdesk ticket using http://helpdesk.udmercy.edu.

Full Blackboard service was re-established by 1 p.m. ITS is working on identifying of problem source to prevent possible future incidents of this kind.

Sorry for inconvenience caused by this service outage,

ITS

Merry Christmas & Happy New Year

All systems are operational at this time and running on auto-pilot.  Should you have technical issues during break, please post messages using the comments to this blog posting or submit a Helpdesk ticket at http://helpdesk.udmercy.edu.  We will check in on both these areas from time to time as well as the MLIUDM facebook page and the ITS facebook page.

 

VOICEMAIL RESTORED

The Voicemail System has been upgraded and has been brought back up into service.  The system has been thoroughly tested and seems to be performing as expected.

VOICEMAIL UPGRADE

This is a reminder and follow-up to the E-Mail that everyone received.  Voicemail is being brought down and will be OUT OF SERVICE at approximately 5:00pm today(Dec 19th).  We will perform certain upgrades and will notify by this blog when service has been restored.  It could be anywhere from 2 to 4 hours.  Thanks for your understanding and patience for this needed regular maintenance.

Dorms Internet System test planned – Thursday Dec. 20

ITS will perform series of tests related to Dorms Internet Service supply, starting at 7:30 a.m. on Thursday, December 20.

Goal of the test is to check high availability system in place and ensure that Dorms get best possible Internet Service in different scenarios. Most of the scenarios tested won’t visibly affect Internet service for Dorms; we plan on short full outage in service that won’t last longer than 5 minutes, though.

Total time to perform tests is less than one hour.  

Thank you for your understanding,

ITS

AOL Mail

AOL was accepting email from udmercy.edu again and had delivered all of the queued up messages at about 7:00 PM yesterday.  BUT they've started blocking us again this morning.  We have a ticket opened with them, and we're hoping for a quick resolution. 

AOL Blocking udmercy.edu mail

AOL.com is blocking mail from our users.  This is in response to recent account compromises we've had due to PHISHING SCAMS.  We've requested to be unblocked, but so far AOL has declined.  We are working with them to allow our mail to be sent, but you may need to take alternate means to reach AOL users.