SPAM ALERT: "Part Time Shopping Offer Available"

If you receive the below email be advised that it is a scam.  You will want to mark it as SPAM and delete it.  If you have any questions please call the Help Desk at 313-993-1500.

Corktown WIFI Down ***Resolved

ITS is working to restore WiFi service ASAP.

Application Manager/Banner 9 page unavailable for some users

Some users may experience issues with loading the Application Manager/Banner 9 page.  We suggest you attempt to login with a different browser as some have found this to be a good temporary work around.  If you are still unable to access please submit a ticket to the Help Desk at https://hd.udmercy.edu or by calling the Help Desk at 313-993-1500.

Fake "Pending Emails"

If you receive the following email please delete it at once.  Do not click on the link.  This is a phishing scam and is not an official email from ITS.

Remember, no one from the ITS Department or the Help Desk will ever ask you for your password or credentials.

If you have any questions please contact the Help Desk at 313-993-1500

Completed : Cascade scheduled for maintenance June 3 - 7:am to 8:30 am

Cascade Server will be unavailable the morning of Thursday, May 30 from approximately 7:00 a.m. to 8:30 a.m.

During this time, we will be performing some maintenance on the system.

ODS Maintenance - Starting Saturday, June 1, 2019

Please be advised the ODS (Operational Data Store) within the Argos Reporting system will be unavailable starting Saturday morning while it is migrated to new hardware.  The server will be back online before the start of business hours on Monday, June 3, 2019. 

 

If it is available beforehand, ITS will post that to our blog. 

 

For status updates please visit:  https://udm-its.blogspot.com.

 

ITS

Resolved - Help Desk Ticket System Is Unavailable

The Help Desks ticketing system is currently unavailable dueto a scheduled update.  Should you need to submit a ticket please call the Help Desk directly at 3123-993-1500 and we will create a paper ticket that will be entered into the system as soon as it becomes available.  Please check back as all updates will be posted here as they become available.