As previously announced, UDM’s legacy Communigate e-mail solution (students.udmercy.edu) will soon be retired and in its place will be the integrated TitanConnect portal e-mail solution (tc.udmercy.edu).
The TitanConnect portal e-mail solution provides students with an @udmercy.edu. An @udmercy.edu account may be a more attractive address to use particularly once you have graduated and choose to continue to use your University e-mail account.
Students with legacy e-mail accounts who would like to centralize their e-mail on the TitanConnect portal may “marry” their @students.udmercy.edu account to their new e-mail account. All new mail sent to a students @student.udmercy.edu account will be directed to land into the students TitanConnect portal e-mail account.
This is a one-time process.
The legacy e-mail address will remain in existence to ensure mail sent to the old address is redirected to the TitanConnect portal e-mail inbox.
Existing e-mail stored in legacy students@udmercy.edu account may be transferred into the TitanConnect portal e-mail account using Communigates “redirect” feature.
After marrying an account together, it is strongly recommended to establish a Communigate redirect rule just in case new messages mistakenly land in the legacy e-mail inbox.
To perform the linking/marrying process you must know in advance:
1. Your TitanConnect user code and password
2. Your Communigate user code and password
If you do not know your TitanConnect password, go to http://tc.udmercy.edu and click on the “forgot password” feature. Answer your own security questions to reset your password.
If you do not know your legacy Communigate password you will need to stop by the ITS Helpdesk in the Fisher building, Room 230, during Helpdesk hours of Mon-Thurs 8:30 am to 7:00 pm or Fri 8:30 am to 5:00 pm and present your UDM student ID to have this password reset. The Helpdesk is closed on University holidays.
To perform the linking/marrying process go to https://www.udmercy.edu/mailmap/ (note the https).
If you have questions about this process, please feel free to submit a ticket into the http://helpdesk.udmercy.edu system or contact helpdesk@udmercy.edu or visit the helpdesk in person during standard business hours or use the Helpdesk’s IM solution available during standard business hours at http://it.udmercy.edu.
Members of the ITS department will be available in C&F10 on Tuesday, November 24, at 1:00 pm for Q
4 comments:
I need to sync my new email to my entourage on my laptop. I'm assuming we are a part of the Exchange Server. If this is correct, what do I input for the domain?
Thank you!!
Here are some details that might help.
http://it.udmercy.edu/documentation/index.htm
Look for the title Third Party Client Settings for Desktop or Mobile Devices
I think I got it working. Thanks!
Okay, I can receive mail, but I cannot send it. Any help there?
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