Merry Christmas & Happy New Year

ITS wishes you a very Merry Christmas and Happy New Year.  Should you have issues during break, please comment on this blog message.

Blackboard service available 12/20 8:15 a.m.

Blackboard software is upgraded as planned; Blackboard service is available.

Thank you,

ITS

Blackboard system upgrade - Tue 12/20 07:30 a.m.

This is advance notice that Blackboard system software is scheduled for upgrade, starting 07:30 a.m., Tuesday, Dec. 20.
This software upgrade is going to cause outage in services, expected to take up to 120 minutes. Users are strongly advised to close their work and log out of Blackboard before 7:30 a.m. to avoid possible loss of data.
Please check this blog for updated info on this action.

Thank you,

ITS

Blackboard online 12/15 07:45 a.m.

Blackboard service was restarted to use new Security Certificate. Blackboard is online and available now.

Thank you,

ITS

If access to Blackboard returns SSL error...

If you are using TitanConnect portal to access Blackboard or your bookmark points to https://knowledge.udmercy.edu, you may experience error saying that Blackboard Security Certificate is revoked. This issue is going to be fixed with planned restart of Blackboard services tomorrow morning. In meantime, please use direct access to Blackboard using following link: http://knowledge.udmercy.edu. Microsoft Internet Explorer does not produce this error.

ITS

Blackboard service restart scheduled 12/15 7:30 a.m.

Today we experienced problem with our Security Certificate. We acquired and installed new certificate but, to activate new credentials, Blackboard service need a restart. This is scheduled for Thursday, Dec. 15 at 7:30 a.m. While this restart will cause just a brief service outage, users are still advised to close the session with Blackboard at that time to avoid possible loss of data.

We apologize for possible inconvenience this may cause.

ITS

E-mail, TitanConnect Services Restored

E-mail and TitanConnect services have been restored.

E-mail, TitanConnect Tempory Outage

An SSL Certificate Issue has currently disabled SSL connections to E-mail (POP3, IMAP) and the TitanConnect portal. Service will be restored shortly.

Resident Network Operating Very Slowly

We're dealing with another unplanned resident bandwidth issue again that may be the source of the comments below. We understand it is Exam week - this is going to suck tonight - but you have options to use the labs and other university WIFI bandwidth around campus. The provider will be out first thing in the AM to repair the situation. We'll see if we can resolve it before then but as it stands now were operating at 20% of the capacity we had been at.

Internet outage in Dorms - solved

Problem with Internet service in Dorms is located and solved.

Sorry for inconvenience caused by this outage..

ITS

Outage of Internet services for Dorms

Dorm Internet services is experiencing a short outage; we are quickly working on resolving this issue.

Sorry for the inconvenience,

ITS

TitanConnect SSL Upgrades Completed

The announced security certificate upgrades to the TitanConnect portal have been completed.

If you use older versions of client software, older operating systems or have a session active during the upgrade you may asked you to confirm the installation of the new SSL certificate. Please confirm/accept the installation of the new SSL certificate.

Exchange Server - BlackBerry

The ongoing Exchange Email server issue is definitely affecting our BlackBerry users in Athletics. In addition to mail being delayed significantly, CONTACTS are disappearing from your BlackBerry devices. All reports so far say that in MICROSOFT OUTLOOK on the office computers, contacts are still there. If you need help logging into Titannet on your office computer, please contact the Helpdesk.

Library WIFI Reported Down

It has been reported that WIFI services in the library are down.  ITS will investigate the issue on Thursday.

 

Issues Report with Blackboard and TC connectivity from the dorms

ITS is investigating some sporatic connectivity issues to .udmercy.edu sites from the dorms.  It is reported connectivity to other sites is fine.

 

Short outage of Internet services for Dorms - resolved 12/07 4:00 p.m.

Users of Dorm Network have experienced short outage in Internet access which was quickly resolved.

Sorry for possible inconvenience,

ITS

UDMW Internet Unstable

We are investigating wireless connectivity issues with udmw. More detail as available..

Email Exchange Outage

We are currently experiencing Email Exchange outage. The ITS department is currently working on correcting the issue. The blog will be updated once the problem is resolved

SSL Certificate Upgrades

The SSL certificate replacement was started this morning on TitanConnect(http://tc.udmercy.edu) services. Http(web), ldap(directory) and secure POP3(mail) services have been upgraded. If you use older versions of client software, older operating systems or have a long running sessions that was active during the upgrade you may asked you to confirm the installation of the new SSL certificate. Please confirm/accept the installation of the new SSL certificate.

All other services will be upgraded tomorrow, December 8th.

TC Email Outage

We are currently experiencing issues with the Titan Connect email portal. ITS is currently working on restoring service. We expect this issue to be resolved within the next 15mins.

Dorm Connectivity to Internet Unstable

We are investigating connectivity issues between the Campus dorms and the network that started around 11:00 am this morning. More detail as available.

Law Connectivity to Internet and McNichols Unstable

We are investigating connectivity issues between the Law School and the network that started around 7:00 am this morning.  More detail as available.

 

*********UPDATED************
We know the problem is hardware-related, and it is not on either the McNichols Campus or the Law Campus. We are dispatching people to investigate.

TitanConnect Self Service Connection

The TitanConnect Self Service connection was receiving "Page Not Found" errors from the TitanConnect Portal link this morning. This has now been corrected, but there may be some lingering issues.

1. If you are still logged into the TitanConnect Portal, just clicking on the link for TitanConnect Self Service may give you a signon screen that asks for a UserID and PIN. You can enter your "T" (T in CAPS) number or your E-mail account ID (all CAPS) and PIN (birthdate = mmddyy)

OR

2. Logout of the TitanConnect Portal and then Log back in. Clicking on the link may then flash the TitanConnect Self Service page and then give you a "Page Not Found". Exit that window and try again. If that doesn't work Logout and start over again.

Sorry for the inconvenience.

Exchange Email Outage (Closed issue)

Today around 1:00 pm one of the Exchange mail store had dis-mount error resulting in certain Exchange users unable to connect to the Exchange server to send or receive email. This was corrected at 3:00pm. Once the mail store was remounted email begin to move freely. No mail was lost during the downtime.

Blackboard service available

System restart is executed; Blackboard service is available.

Thank you,

ITS

Blackboard service restart scheduled for Monday, 11/28 at 7:30 a.m.

Blackboard service restart is required to activate software patch. This action is scheduled for regular service window, Monday 11/28. Service is going to be restarted at 7:30 a.m. causing short outage of Blackboard operation. While this whole operation should not take more than a few minutes, users are still advised to log out at that time.
Check this blog for updates on Blackboard status and accessibility.

Thank you,

ITS

Internet Connectivity Unstable

The internet connection and connections to Law and Dental campuses appears to be unstable at the moment.  ITS is working to clear up the issue and return services to normal stable operations.

 

 

Corktown Internet Restored

We've resolved the Corktown Campus issue where some people could not get to the internet. Everything should be fully-functional at this point, so please report any new or lingering issues to the Helpdesk. (313) 993-1500

TitanNet G & H Drives and Access at Corktown

Due to a power outage on the Corktown campus, many TitanNet G & H drives may not be reachable.  As you may know, even though users access from the McNichols and Law campuses the majority of stored files are physically situated on a server at the Corktown campus.  In addition, access to TitanNet from the Corktown campus will naturally be down while the power to the server is not available.

Brief Blackboard outage 11/08 2:15 p.m.

Early in the life of the new Blackboard software version, one issue was discovered that could have seriously inconvenience Blackboard users. Software patch required Blackboard software restart, which caused couple of minutes service outage in serving users.
We are sorry if this interruption caused any inconvenience; importance of this action forced us to do it immediately and without advance notice.

Thank you,

ITS

Blackboard service available Mon. 11/07 8:30 a.m.

Software upgrade on the Blackboard system is concluded and Blackboard service is available.

Thank you for cooperation.

ITS

Raiser's Edge Server Failure

Late this afternoon our Raiser's Edge server had a hardware failure. Parts will be in tomorrow morning (THURS 11/3). We will rebuild the server and restore the data as quickly as possible, but we're likely looking at some time Friday before the server (and Raiser's Edge) is functional again.

*********UPDATE************
We learned late Thursday that one of the replacement parts was defective, and another has been ordered. We will be installing it when it arrives Friday mid-morning. Raiser's Edge will not be available until early next week.

Blackboard upgrade scheduled Mon. 11/07 7:30 a.m.

Blackboard software is scheduled for a major upgrade in the next service window, Monday Nov. 7 starting at 7:30 a.m. This software upgrade should fix number of issues encountered in the system software that is used now. Due to volume of work involving this upgrade please don't plan on using Blackboard service between 7:30 and 9:30 a.m. Finish your work and log out before 7:30 a.m. to avoid possible loss of data. Please check this blog for updates and information on Blackboard service availability.

We apologize for possible inconvenience.

Thank you,

ITS

TitanConnect Email Maintenance - 11/02/2011

TitanConnect email services(webclient, imap and pop3) will be offline for intermittent periods of time between 6:15 a.m. and 7:00 a.m. Wednesday, November 2nd for maintenance. Please watch this blogs for updates.

Update : 6:50 a.m. Wednesday, November 2nd. Maintenance has been completed all mail services are back online.

Employee Listserver Failing to Reach All

The employee listserv appears to be failing delivery to all intended recipients. ITS is investigating why. ITS recommends postings to the employee list submit their events to MPA's Campus Connection to reach all until this is resolved.

Blackboard maintenance concluded 10/17 07:50 a.m.

Blackboard service is online and available.

Thank you for your patience.

ITS

Email services restored

The outage from Thursday 11:28 pm ended at 8:22 am this morning and all e-mail is now being processed. Over 50,000 queued messages will be delivered over the next couple of hours.

Email Gateway Offline

Our internal smtp server is offline. Incoming mail will be queued and delivered when service is restored. During this outage sending email will not be possible. Your mailbox is available to view messages delivered prior to this outage.

Update 11:26 a.m. Replacement hardware has arrived. Restore in process.

Blackboard maintenance scheduled Mon. 10/17 7:30 a.m.

Blackboard system maintenance is planned starting on Monday, 10/17 at 7:30 a.m. Expected downtime of service is up to 60 minutes. Maintenance includes upgrade of software components and configuration tuning.
Users are advised to conclude their work and log out of Blackboard before 7:30 to avoid possible loss of data.

Sorry for inconvenience,

ITS

Wireless - Internet Outage Update

Wireless access has been restored.

Wireless - Internet Outage

We are currently experiencing wireless and or internet issues; UDM ITS network team is working on a solution and will notify you once this has been corrected.

Blackboard system available 10/11 7:45 a.m.

Maintenance action on Blackboard system is concluded and Blackboard service is available.

Thank you,

ITS

Blackboard service restart Tue. 10/11 7:30 a.m.

To resolve reported issue with occasional Service Temporary Unavailable message, Blackboard needs to have service restarted and this is planned for Tuesday, Oct. 11 at 7:30 a.m. Expected service outage is 30 minutes. Please close your transactions and log out of Blackboard at this time to prevent possible loss of work.

We sorry for the short notice and service outage in this time window.

Thank you for understanding,

ITS

Engineering NE Closet Down

WIFI and wired connectivity in the North East section of the Engineering building are down. ITS staff are working to restore service ASAP.

Access to UDMercy network performance issues 10/05 6:00 p.m.

It appears that access to University network may be affected by yet unknown factor, resulting in poor response from resources on University network.

ITS is working to get to the root of the problem and solve the issue.

Thanks for your patience.

McAuley circuit problem 9-29 ***RESOLVED

We have detected that the circuit between McNichols and McAuley's Connor location has gone down again. After some testing, we contacted the provider again, and they will be testing and getting back to us. We will keep this blog updated as we hear from them.

***UPDATE***
The carrier is dispatching a technician early Friday.

THE CIRCUIT HAS BEEN REPAIRED

INB and SSB from PORTAL - Available Now

You may now log into inb and ssb from the portal. Thank you, ITS Dept

You may use prodapp2 for now

Link to prodapp2 is: http://prodapp2.udmercy.edu:7783/ Thanks, ITS Dept

Blackboard online 09/26 8:00 a.m.

Blackboard service is restarted as planed and Blackboard is online and available.

Thank you for your understanding,

ITS

TitanConnect - Self Service and INB Down

TitanConnect Self-Service and INB are temporarily down and we are locating resources to restore services as quickly as possible.  Other parts of the TitanConnect portal remain online and available.

Blackboard maintenance scheduled Mon. 09/26 7:30 a.m.

Blackboard service has to be restarted; this is scheduled for regular maintenance window, Monday, September 26, starting at 7:30 a.m. To avoid possible data loss, users are advised to close the work and log out of Blackboard session before 7:30 a.m.
Expected downtime is up to 30 minutes.

Thank you for your understanding,

ITS

McAuley Clinic Circuit Problem ***RESOLVED

We are having circuit problems between McNichols and the McAuley Clinic again this morning. It was up and down during the weekend, and it is definitely down now, Monday morning. We have a trouble ticket called into the provider, and we will update this post as we hear from them.

****
9/19/11 @ 12:08

The T1 to McAuley has been restored.

Blackboard online - Mon. 09/12 7:35 a.m.

Blackboard service was restarted as planed and Blackboard is available.

Thank you,

ITS

UNISYS and APECS down

The mainframe is down and currently will not take a boot (restart). Sorry for the inconvenience, ITS Dept.

Blackboard maintenance scheduled Mon. 09/12 7:30 a.m.

Blackboard service has to be restarted; this is scheduled for regular maintenance window, Monday, September 12, starting at 7:30 a.m. To avoid possible data loss, users are advised to close the work and log out of Blackboard session before 7:30 a.m.
Expected downtime is up to 30 minutes.

Thank you for your understanding,

ITS

McAuley Clinic Circuit Issue

We see that the T1 to McAuley is down again. A service call was made to the provider again, and we'll report what they find as soon as we hear back.

*********************************************
UPDATE: The provider has been working with local telco, and the circuit seems stable now. It did not go down at all during the night of 9/8-9/9. We will keep monitoring the connection.

APECS and mainframe environment Online

APECS is now available. Thank you, ITS Dept.

UNISYS and APECS down

The mainframe will not boot up this morning. We will give it an hour, similar to yesterday, and try again. Sorry for the inconvenience, ITS Dept.

UNISYS and APECS is online at 1:58 PM

The UNISYS and APECS environment is available again. This availability may be of short duration as the hardware is generating numerous errors. Thank you, ITS Dept.

UNISYS and APECS down

The UNISYS mainframe has failed to come online after 3 attempts. Since this hardware is old, we are allowing it to be down for an hour before an attempt is made to bring it back online. It is generating hardware errors, so ITS will make every attempt to bring it back online. Thank you, ITS Dept

APECS is online 9/2/2011 at 8:53 AM

The mainframe environment rebooted itself again resulting in APECS being offline. This has been corrected. Thank you, ITS Dept.

TitanConnect Portal Maintenance Scheduled for Friday, September 2nd @ 7:00 a.m.

TitanConnect portal web servers will undergo maintenance beginning at 7:00 a.m. and lasting to approximately 7:15 a.m. on Friday, September 2nd. Intermittent outages can be expected during this time. This maintenance will not affect mail clients using pop3 or imap connections.

Update : Scheduled maintenance has been completed.

Apecs is online 10:30 AM 8.31.2011

Apecs has been brought back online after the system did another halt-load. Thank you, ITS Dept

Dorm Internet Temporarily Down for 5 minutes

The Dorm Internet was temporarily down for five minutes at 5:15 pm to reset one of the servers. Service was back online within 5 minutes.-

Apecs is online: 8:48 AM 8/30/2011

Apecs was found to be unavailable this morning due to another halt-load of the UNISYS mainframe. This has been corrected and it is once again online. Thank you, ITS Dept.

APECS brought back online

The UNISYS system crashed resulting in APECS going down. APECS has been brought back online and is once again available. Thank you, ITS Dept.

McAuley Clinic circuit problem ***RESOLVED

We have been monitoring the MCAuley Clinic's network connection, and there appears to be a problem with the T1 circuit. A service call has been made to the provider. They are currently testing and we'll update this blog as we hear back from them.

**********************************************

The circuit provider found some faulty hardware and repaired it. The circuit has been up since about 2:00PM. We will continue to monitor it, but this location should be fully restored.

LAW campus network connectivity down **UPDATED

There is a definite problem with Law School's connectivity to the rest of the university's network and to the internet. We are in the initial stages of tracking the problem and have no estimate for resolution yet.

***********************

We have been told that some electrical work is being done, and it means that our network equipment will be down until 4:00pm - 4:30pm. We will monitor the network, and if connectivity is not restored around that time, we will update this blog.

Internet Connectivity Restored

Our ISP has resolved the connectivity issue.

Internet Connectivity Down

Internet connectivity is currently down. We are working with our ISP to resolve the issue.

Update: Merit networks is aware of the outage and has isolated the problem. They are working to resolve the issue but do not currently have an eta.

Scheduled TitanConnect Portal Maintenance Complete

The scheduled TitanConnect portal maintenance has been completed. Thank you for your patience during this maintenance window.

INB and SSB for TEST are operational again

The TEST database had a problem with a redo log. This has been corrected and INB and SSB are operational once again. Thank you, ITS Dept

Apecs discovered offline at 2:20 PM 8.24.11; Brought back online

The mainframe rebooted itself again and APECS was discovered in a down status at 2:20 PM. This has been corrected, ITS Dept.

TitanConnect Portal Maintenance Scheduled for Thursday, August 25th at 7:00 a.m.

Beginning at 7:00 a.m. and lasting until approximately 7:30 a.m. all services provided by the TitanConnect(http://tc.udmercy.edu) portal will experience service disruptions lasting up to 5 minutes in length as we apply critical updates. Please check this blog for updates.

APECS service is available

APECS is available as of 9:40 AM. The UNISYS mainframe initiated a reboot this morning resulting in Apecs going offline. This has been corrected. Thank you, ITS Dept.

Briggs WIFI Temporarily Down ***RESOLVED

WIFI service is temporarily down in the Briggs building.  Network team members are working to restore service as quickly as possible.

RESOLVED the power outage problem with some equipment in data room.

 

APECS service has been restored 8.3.11

The APECS service has been restored. The equipment is getting old and unreliable. Sorry about the inconvenience. ITS Dept.

Apecs service Restored 8.2.11

The Apecs service has been restored. Thank you, ITS Dept

Test Application Server (INB/SSB) for PPRD and TEST online

The test application server which allows connections to Banner INB and SSB for TEST and PPRD has been brought back online. Thank you, ITS Dept.

Test Application Server Not Responding

The Banner TEST application server (for PPRD and TEST) is currently stating that it is disconnected from the network or not available. ITS is looking into this problem. Thank you, ITS Dept.

Apecs Service Online

The Apecs service is online again. The mainframe did a self-shutdown sometime this weekend. It appears to be heat related. Thank you, ITS Dept.

Blackboard service available 07/25 08:10 a.m.

Blackboard system is back in service.

ITS

Unisys Environment "APECS" is online

The APECS environment is online again. Sorry for the inconvenience. ITS Dept.

*UPDATE* Blackboard - maintenance scheduled for Monday, 07/25 07:30 a.m.

Blackboard software requires a patch to fix a minor issue. Applying this patch is including Blackboard services restart, which will be performed on Monday 07/25 at 7:30 a.m. All users are advised to close the Blackboard session to prevent possible loss of work.
Expected time out of service is up to 30 minutes. Please check this blog for updates.

ITS

*** UPDATE ***
Volume of the maintenance work planned for Monday has increased and service outage may extend to up to 90 minutes. Sorry for the inconvenience.

LAW SCHOOL OUTAGE *Resolved

It looks like another possible limited POWER PROBLEM is now affecting most if not all of Law School's computer networking. We are working on this issue now.

*****************************************************

We swapped out a piece of bad hardware and all systems returned to normal by 11:00am.

Law Clinic power outage *RESOLVED

Due to cut power to a vital network closet, the Law Clinic does not have network or internet connectivity at this time. Chris Congdon is working with the construction companies to determine how long this outage will be.

This blog will be updated when we learn more.

*******************************************************
Power has been restored, and all equipment is back online. All network connectivity should be back, so please report any new or lingering issues to the Helpdesk @ 993-1500.

TitanConnect INB Service Interruption

ITS is investigating an outage of INB service.
A system storage device (disk) was full. This has been corrected and service available.
UPDATE 2:15 p.m. : Service has been restored.

Blackboard - Certain Courses unavailable

Due to changes in Blackboard software, automated procedure, which populates Blackboard courses, turned certain number of courses to unavailable. IDS (313)578-0580 is in process of collecting data and making these courses available. ITS has applied necessary changes to the automated process of creating and maintaining courses, to prevent this type of incident in future.

Please check with IDS if the course, you need access to, still shows as unavailable.
We sorry for the inconvenience caused by this incident,

ITS

TitanConnect Email Maintenance Complete

The scheduled maintenance has been completed and all TitanConnect mail services are now operational.

Thank you for you patience.

ITS

TitanConnect Email Maintenance - 07/12/2011

Email services will be unavailable from 6:30 a.m. to 7:30 a.m. on Tuesday July 12th for necessary maintenance. Users are strongly advised to close a session and log out to avoid possibly losing some or all of the work. This maintenance will not affect Exchange email users.

Please check this log for status of this operation.

UPDATE 6:30 a.m. The scheduled maintenance has started.

APECS is online 7.11.11 9:37 AM

The UNISYS maninframe environment for Apecs is back online as of 9:37 AM this AM. ITS Deot.

Blackboard service available 07/11 8:00 a.m.

Blackboard software is upgraded; Blackboard service is available to Blackboard users.

Thank you,

ITS

Blackboard software upgrade - 07/11 at 7:30 a.m.

Blackboard system will be taken off-line for important Blackboard software upgrade. This upgrade is to be done in our standard maintenance window, Monday, July 11 starting at 7:30 a.m. Users are strongly advised to close a session and log out to avoid possibly losing some or all of the work.
Time needed to perform this upgrade is up to 1 hour and Blackboard system should be available by 8:30 a.m.

Please check this log for status of this operation.

Thank you,

ITS

APECS Unisys Environment Is Back Online

The Apecs Environment is available. Thank you, ITS Dept.

McAuley Clinic T1 Problem *RESOLVED

The McAuley Health Center clinic is again having T1 problems. The carrier has been alerted and they are running tests on the circuit. They will dispatch technicians if necessary.

Network issues at Enginneering *resolved*

We are experiencing network connectivity at the College of Engineering. ITS is working on resolving the issue. We will report once network connectivity has been restored.

Cascade Upgrade Complete

Cascade version 6.8.2 has been released. Thank you for your patience during this upgrade.

Cascade Upgrade Update

7:30 a.m. : The planned upgrade of the Cascade server has begun.

9:30 a.m. : The upgrade continues and is on schedule.

11:30 a.m. : The upgrade remains on schedule.

ODS Production Online

The attempt to increase memory for the server was not successful. Therefore the ODS has been brought back online and is available to the user community once again. Sorry for the inconvenience. ITS Staff

ODS Production Down - Expected To return soon

We have ODS Prod down in order to increase memory settings - expected to be back online soon. Thank you , ITS Dept

McAuley Clinic circuit down

Our T1 connection between McNichols and Mcauley Health Center is not functional. Either the equipment on the ends or the circuit itself is down. We are diagnosing the hardware and will call the circuit provider if necessary.

Cascade Upgrade - Wednesday June 15

Cascade services will be unavailable beginning at 6:00 a.m. on Wednesday June 15th while the system is upgraded. We expect Cascade services to be restored by 3:00 p.m. June 15th. Please check the blog for updates during the upgrade.

Apecs access restored

A user reported that she could not get into Apecs today. Upon investigation ITS found the mainframe down. This has been corrected and Apecs is now avilable. Thank you, ITS Dept.

All systems operational

At this time, to the best of our knowledge, all systems are operational.

 

Exchange Users - One Mail Store Down

It appear one of the larger mailstores is temporarily down.  Some but not all Exchange users are temporarily down.  The store went down sometime Saturday afternoon.  Staff have been working remotely attempting to restore it back into service.  No ETA available at this time.  All TitanConnect e-mail is working fine.

 

Blogs.udmercy.edu Upgrade Complete

The upgrades are complete. All services provided by blogs.udmercy.edu have been restored.

Blogs.udmercy.edu Upgrade

The university blog server(http://blogs.udmercy.edu) is scheduled for software upgrades on Thursday, May 18th beginning at 7:15 a.m. Service interruptions can be expected between 7:15 a.m. and 3:00 p.m. lasting up to 45 minutes.

Internet Short Outage - Over

Related to repairs taking place in Shiple, the Internet was temporarily down for approximatly 20 minutes.  The system is now back up.

 

 

All systems operational

To the best of our knowledge, all systems are operational at this time.

 

AOL Email - Update

Early this morning the issue between UDM email and AOL was resolved. Email to AOL users is now being delivered and all previously queue messages have been sent.

ITS, Network Group

Email being blocked - AOL

UDM email is temporarily blocked to aol.com email addresses. We are working to clear our good name and restore communications to them.

Please check back for further details.

ITS, Network Group

Comcast/Yahoo Mail - now functional

We've been cleared by Comcast and Yahoo, and all messages that were queued up have been delivered. Delivery of new messages is back to normal, except we may be blacklisted on one or more listing services. We will address those as we encounter them. If you receive any "bounceback" error messages when attempting to send an Email, please forward them to the Helpdesk and we will work with the receiving side to resolve them all.

Email being blocked - Yahoo/Ymail

Due to some users giving up their credentials and spammers taking advantage of them, UDM has been temporarily blocked in sending messages to YAHOO.COM and YMAIL.COM . We are working to clear our good name and restore communications to them.

Comcast Blocked

Due to some users giving up their credentials and spammers taking advantage of them, UDM has been temporarily blocked in sending messages to comcast.net. We are working to clear our good name and restore communications to them.

TC Email Services Restored

TC imap email service has been restored.

TC E-Mail Down

The TC e-mail system is unexpectedly down. We are locating staff to repair the issue.

Yahoo Email

Yahoo is currently blocking email from the udmercy.edu mail domain. ITS has identified the problem and are working on resolving the issue. Any email sent to yahoo have been queued on the mail server waiting for delivery.

ITS, Network Group

**5/6/2011 @ 3:00 UPDATE**
Yahoo is no longer blocking university email. all yahoo mail that was queued has been delivered.

ITS, Network Group

Blackboard Outage - Resolved @ 8:00 am

This is a posting after the fact and for the record.

In March of this year, ITS implemented an automated process that transferred course information from the registration system within Banner into Blackboard. This process runs on a daily basis and keeps the two systems in sync.

Officially, the end of Term II occurred Saturday, April 30, 2011. The following morning at 5:00 am the automated transfer of information from Banner to Blackboard advanced to Term III but the file came across empty. This was reported to ITS early this morning and all was properly fixed by 8:00 am.

We understand many faculty are working to submit grades based upon their records in Blackboard. As of 8:00 am today, everything is working.

Should you encounter further issues related to this problem, please let ITS know using any one of the available channels - 993-1500, helpdesk@udmercy.edu, submit a ticket to http://helpdesk.udmercy.edu, chat from our it.udmercy.edu page or stop in.

For those that have not read the prior blog entry, our internet service provider had a rare outage around 10:00 pm Sunday night and restored service around 5:00 am this morning.

Internet Outage

Internet access for all three campuses is currently offline. The issue is with the University's ISP, Merit. It is a wide spread problem affecting not only UDM. Merit Staff is working on the issue and will notify University staff once a resolution has been found.

Network connectivity between the three campuses should not be affected be this outage.

ITS, Network Group

West Quad Network Outage

There is a network outage in West Quad. ITS staff is working on the issue.
ITS, Network Group

**UPDATE 4/27/11 @ 2:00pm **
Networking services in West Quad have been restored.

Comcast - Messages No Longer Blocked

We have cleared the block of outgoing e-mail to Comcast.

Comcast - Messages Blocked

Outgoing e-mail to Comcast is temporarily blocked.  We are working to clear the block as quickly as possible.

 

AOL Email Issue - Update

4/22/11 @ 1:45 pm

The delivery issue between UDM Email and AOL has been resolved. Any email that was delayed should be sent to AOL over the next few hours.

ITS - Network Group

AOL Email Issues

University email to AOL email accounts is currently experiencing issues with delivery. ITS staff has been notified and are currently working on a solution to the problem.

Please check back for further updates.

ITS - Network Group

Engineering Bulding Network/Internet down 04/21 - UPDATE

4/21/2011 @ 10:23 am

The hardware failure causing the network outage in the Engineering building has been temporally fixed and access has been restored. A permanent fix will occur this evening after 5:00pm, causing a brief outage.

ITS, Network Group

ITS Computing Labs for Easter Weekend

In observance of Easter, all ITS labs will be closed Good Friday, Holy Saturday and Easter Sunday.

 

Normal hours of operation will resume on Monday, April 25, 2011.

 

ITS

Engineering Bulding Network/Internet down 04/21 7:30 a.m.

Engineering computer network is disconnected from the rest of the UDM network and has no access to Internet due to hardware failure. Problem is isolated and it will be solved by replacing defective part. Expected time we hope to restore network services to Engineering building is 10 a.m. - please check this blog for updates.

We sorry for the inconvenience this problem causes to users.

ITS

Engineering Network Connectivity Reported Down

Our network monitoring tools show the Engineering network down as of 3:30 am.  We have staff looking into the situation and will be working to restore service as soon as possible.

 

Outbound Email Throttled

The udmercy.edu mail domain appears to have been throttled by Comcast and Rogers. This issue has been resolved and any email that was sent to Comcast or Rogers email accounts that have been delayed should be delivered over the next few hours.

UDM ITS - Network Group

Voicemail Status 4-18-11

The Voicemail System has experienced significant corruption and is currently still unusable. There is considerable work to be done to get us operational again. We have a service contract and representatives/technicians from that company are currently en route from out of state with software and solutions to get us up and running again. Currently we have no estimate of down-time, but be assured that we are working with the mentality of Emergency/Priority/ASAP.

Cascade Services Restored

Cascade services have been restored.

Cascade Down

The Cascade content management system is presently down.  Staff are looking into the issue but largely expecting the vendor to address issues on Monday.

 

Voicemail System Down 4-15-11

During a routine Voicemail maintenance procedure a problem occurred and the Voicemail System is currently not operational. We do have a Maintenance Contract and the company that services our system is working hard to correct the issue.

Blackboard services restart 04/04 7:35 a.m.

Blackboard service was restarted at 7:35 a.m., for regular maintenance cycle, which resulted in short service outage. We apologize for this unannounced restart and possible inconvenience that this caused to users.

ITS

All Systems Operational

All systems are known to be operational at this time.  Work continues on repairs to various WIFI access points.

Blackboard service online 03/21 7:40 a.m.

Scheduled maintenance is concluded and Blackboard service is online.

Thank you,

ITS

Blackboard maintenance scheduled for Monday 03/21 7:30 a.m.

In order to apply Blackboard software patches, Blackboard service has to be restarted. We plan on doing this on Monday, 03/21 at 7:30 a.m. Expected downtime for Blackboard services is up to 30 minutes. If you are using Blackboard at this time, please save your work and close your connection to Blackboard. Check this blog for possible updates.

Thank you,

ITS

Blocked Email Domains

The University of Detroit Mercy currently is unable to send email to the following domains:
Yahoo.com, Comcast.net and AOL.com. We are working to resolving this issues as quickly as possible. Please continue to check the blog for updates.

McNichols WIFI Firewall Upgrading Completed

McNichols WIFI users may have experienced a short disruption while a necessary upgrade was completed.  If you are continuing to experience WIFI issues, first try rebooting and if that does not resolve the issue, please contact the Helpdesk.

 

All systems operational

All systems are operational at this time.  If you have any issues, please let the Helpdesk know.

 

Blackboard system in service Wed. 03/09 10:30 a.m.

Work on Blackboard system is successfully concluded and Blackboard system is returned to service at 10:30 a.m.

Thank you for your cooperation,

ITS

TitanConnect Secure Imap/Pop3 Services down

The secure imap and pop3 services provided by TitanConnect are currently unavailable. Email is still available by logging into the portal at http://tc.udmercy.edu. We are working with the vendor to resolve these issues currently.

Update 3/8/2011 1:50 pm : Vendor is continuing to work on service outages.

Update 3/8/2011 3:40 pm : Begining at 5:30 pm Tuesday March 8 there will be a 30 to 45 minute service outage of all TitanConnect services to apply recommended vendor software in an attempt to restore all services.

Update 3/8/2011 5:51 pm : Software update has been completed. All services should now be operational.

TitanConnect Maintenance Complete

The scheduled TitanConnect maintenance has been completed. Thank you for your patience during this maintenance window.

ITS

TitanConnect Maintenance In Process

The scheduled TitanConnect maintenance has begun.


ITS

Blackboard scheduled outage for Wednesday 03/07 at 7:30 a.m. - advance notice

Wednesday, 03/07, Blackboard system will be taken offline at 7:30 a.m. Blackboard system will undergo major redesign to integrate with Banner administrative system. This operation will benefit users with status of the courses and enrollments reflecting changes with much shorter lag.
ITS expects that this complex operation will take 3 hours to complete. Please check this blog for updates. Please adjust your schedule for work on Blackboard according to this.

IMPORTANT NOTE: All Blackboard users accounts will be fit with corresponding @udmercy.edu e-mail accounts. After Wednesday, all of your Blackboard generated correspondence will be delivered to your @udmercy.edu e-mail account.

Thank you,

ITS

TitanConnect Maintenance - Reminder - Scheduled for March 7, 2011 @ 5:30 pm

On Monday, March 7, 2011 (the first business day of the spring break week), ITS will be taking down the TitanConnect Portal and E-mail for 30 minutes to apply patches. During this short outage, incoming e-mail will be queued.


Details during the outage will be posted to the ITS Outage blog at http://udm-its.blogspot.com


ITS

Job Submission in PROD is working now

Job submission in PROD has been fixed. Thank you, ITS Dept.

Job Submission for PROD is down

Job submission appears to have gone down at 13:47 today. ITS is currently working to restore this. Thank you.

Blackboard service available 02/28 8:00 a.m.

Planed maintenance action was successfully concluded at 8:00 a.m. and Blackboard service is available.

Thank you for your cooperation,

ITS

Blackboard service outage 02/23 8:30 p.m. solved

Due to glitch in the system, Blackboard users experienced short outage in Blackboard services. Cause of the problem is found and resolved, and by 8:50 p.m. the Blackboard service is restored in full. We sorry for the inconvenience this outage caused the users of the system at this time.

System maintenance scheduled for Monday morning is still in power for system update with important security update.

ITS

Blackboard maintenance scheduled for Monday 02/28 at 7:30 a.m.

Blackboard service will be turned off-line in regular maintenance window for installation of important security patch. Blackboard service is going to be unavailable starting at 7:30 a.m. on Monday, 02/28. Expected outage is up to 1 hour. Please close your work and log out of Blackboard prior to 7:30 a.m. to prevent possible loss of data. Check this blog for updates on status of this action.

Thank you,

ITS

TitanConnect Maintenance - Advance Notice - Scheduled for March 7, 2011 @ 5:30 pm

On Monday, March 7, 2011 (the first business day of the spring break week), ITS will be taking down the TitanConnect Portal and E-mail for 30 minutes to apply patches.  During this short outage, incoming e-mail will be queued.

 

Details during the outage will be posted to the ITS Outage blog at http://udm-its.blogspot.com

 

ITS

Blackboard service available 02/21 8:00 a.m.

Blackboard software patch is applied as planned; Blackboard service is available to users.

Thank you for your cooperation,

ITS

Blackboard maintenance scheduled for 02/21 7:30 a.m. - 8:30 a.m.

Blackboard software needs to have a patch installed, which requires restart of Blackboard services resulting in system availability outage on Monday, 02/21. Service will be taken offline at 7:30 a.m.; expected downtime is up to 1 hour. All users are advised to close the Blackboard session and log out before system going offline to prevent possible loss of data.
Check this blog for possible updates.

We apologize for the short notice and possible inconvenience,

ITS

Blackboard service available 02/14 8:00 a.m.

Blackboard software was successfully updated and Blackboard service is available now.

Thanks for your cooperation,

ITS

Blackboard offline for maintenance 02/14 7:30 a.m.

Blackboard service is taken offline to apply software update. Expected downtime is 1 hour. Check this blog for possible updates.

Sorry for possible inconvenience.

ITS

East Quad Reported Down

Connectivity in East Quad appears to be down.  WIFI users may pick up signal bleed from other close by buildings.  Will be addressed as soon as possible and at the latest, Monday morning.

Corktown Connectivity - Update

The antenna move at the Corktown Campus is complete. Access to all off campus services, including the Internet and UHC, has been restored.

Thank you for you patience during this maintenance.

UDM ITS

Corktown Connectivity Down Today due to Antenna Move

The previously scheduled antenna move will be taking place today and this will limit access on the Corktown campus to services only available from within the Corktown campus.  Internet access will be down for an estimated 8 hours while the work is completed.

 

**RESOLVED**Some McNichols H: drives not accessible

There are some issues with H: drives and G: drives on McNichols campus not being available. We are going to restart some services immediately to try to resolve. We will update this report accordingly.

**This problem seems to be fixed now. Please contact the HELPDESK at 3-1500 to report any other issues.

Voice-Mail fully operational

The voice-mail system has been fixed and is back in service.

 

Voice-Mail Down

Our voice-mail system is down and we are awaiting service to bring it back online.

 

TitanConnect does not accept connections 02/07 7:00 p.m.

It appears that TitanConnect is not accepting web connections. ITS is working to solve this issue. We hope that we will able to restore TC service soon.

Sorry for possible inconvenience,

ITS

Blackboard Upgrade Scheduled - Monday 02/14 7:30 a.m.

To resolve some of reported issues, Blackboard server will undergo software upgrade on Monday, 02/14 at 7:30 a.m. Expected downtime in order to perform this task is 1 hour; please make sure that you don't plan any activity for that period. If you are using Blackboard, please make sure to close all the work and log out Blackboard before 7:30 a.m. Monday 02/14 to avoid possible loss.
Check this site for updates.

Thank you for your cooperation,

ITS

PROD (Banner) is online - all should be ok now

Banner has been back online for about 20 minutes - all should be ok now. Thank you, ITS Dept.

Oracle PROD temporarily down

The oracle database system is temporarily down at 11:54 AM, bringing it back online now.

Shiple Work - Dorm Network Inactive for a short period of time

Just a reminder that we anticipate a short-outage in the dorm while the electrician’s take care of some network closet work.  Should this go long, it may impact all UDM internet traffic both in and out.

 

All systems operational

To the best of our knowledge, all systems are operational.

 

Connection to Dental and Home Directories Restored

This morning’s connection issue has been resolved.  TitanNet users may need to logout and login again to remount their H drives.

TitanNet Home Drives and Dental Campus Access

We are experiencing some technical difficulties with connectivity between McNichols and Corktown this morning which will impact some McNichols users access to home drives.  Network staff have been dispatched to address the issue.  No ETA as of this time but every effort will be made to resolve the issue as quickly as possible.

 

Athletics BlackBerry texting issue

If you are in Athletics and you are having problems with your BlackBerry device and TEXTING, we learned of a problem this morning. It was a SPRINT service problem, and they apparently have fixed it. If you still cannot text, try pulling the battery and replacing it and try again. If you still cannot TEXT, contact the Helpdesk.

Blackboard possible login problems 01/21 8:00 p.m.

There is a report that Blackboard users can't log in to Blackboard using their Titan Connect password. The problem seems to be originated in central authentication mechanism. Blackboard users may try to log in to Blackboard using their T number (student ID) as the password. This is NOT a permanent fix; as soon as the problem with central authentication gets fixed, the only way to log in to Blackboard will be by using your TC password.

We sorry for possible inconvenience; ITS is investigating this issue.

ITS

Update 8:30 p.m.: Blackboard is communicating with central authentication system and users can log into the system using standard user ID and TC password.

Holden Hall WIFI

Reports received of Holden Hall WIFI issues.  IT-Networking will investigate.

 

Imap connections

We are currently experiencing issues with imap connections to university email. ITS staff has been notified and working on a solution.

Update: 01/11/2011 7:27 a.m. All mail services have been restored.

TitanConnect System Upgrade Status

The UDM Information Technology Services department has been performing a major upgrade to the TitanConnect INB, TitanConnect Self Service and other modules within the TitanConnect Port system. These upgrades began on December 26 and are continuing. All of the upgrades have been completed and a few issues are now being resolved. We expect this to be completed today or tomorrow, January 3, 2011.

Soory for the delay and any inconvenience this has caused.

When the TitanConnect system is available, we will post this to this blog.