All Systems on Auto-Pilot

While you continue to enjoy the Christmas and New Year break, all systems continue to remain up and are on auto-pilot.

Scheduled Power Outage

Please be advised all IT services on the MCN campus will be brought down this morning while the facilities dept makes adjustments to the campus electrical feed.  Once the outage is clear, all services will be restored except the cf podiums which will remain offline until we return in January.

We anticipate core services back online by 8:30 am and all other services by 11:00 am.

Blackboard available – Monday, Dec.22 at 9:00 a.m.

Blackboard services are restored and available. Please report any problems related to Blackboard using usual channels – contact IDS or open help desk ticket at http://helpdesk.udmercy.edu.

Merry Christmas,

ITS

Blackboard upgrade scheduled – Monday, Dec. 22 at 7:30 a.m.

Blackboard software upgrade is scheduled for Monday, Dec. 22 with the start at 7:30 a.m. Expected service outage is 2 hours.

Please don’t plan on using Blackboard in scheduled upgrade time, 7:30 – 9:30 a.m. If you are using Blackboard on Monday morning, please close your session and log out by 7:30 a.m. to prevent possible loss of data.

Check this site for possible updates about this action and Blackboard availability.

We sorry for inconvenience this service action may cause.

ITS

McNichols Campus Power Outage - Systems Brought Offline

Just a quick reminder that due to the scheduled power outage non-critical systems will be brought down on Wednesday and critical systems will start to come offline at 6:00 am.  Once power has been provided to the Fisher building, ITS will begin the process to restore access to services.  This may take up to 3 hours to fully complete.

 

Please note all podiums will be offline and may remain offline until we return in 2015.

Major Upgrade to the TitanConnect Reporting Database System

The data loads are continuing, with the Student load running through the evening and then the Finance load starting right after that.  We will inform people as each system becomes available.

12/09/14 - There have been issues with the loading of Finance data to the ODS. At this time there is no ET for the resolutions. Once an assessment of the issues are completed more posts will be forth coming.

14:30 status
Finance data load is progressing.

Reviewing possible performance enhancements as the loads are running slowly.

18:25 status
Finance data is still loading - working with vendor support for solutions.

12/10/14

3:00 status -  Financial data load has completed
 Note:  MFT_FUND_HIERARCHY_FISCAL error during load, and trouble ticket is open.

6:42 status - General data load has completed
Human resources has started.

10:00 - ODS Prod access to Discoverer has been restored
NOTE: DATA HAS ONLY BEEN PARTIALLY LOADED but reporting on Student and Finance is available.

14:10 - HR data has loaded
THE DATABASE WILL NOW BE TAKEN OFF LINE to apply performance and patch fixes.

15:40 - The patches have been applied. The MFT_FUND_HIERARCHY_FISCAL which failed during the Financial data load is being rerun.

12/11/14

7:00 - Financial Aid is Loading - should be completed before noon
This is the last data load.

10:50 - Financial Aid data is loaded.

4:00 p.m. - All data has been loaded and is now available for reporting.  Be cautious and check out the data.  Some load issues have been reported with Student and Finance and are being addressed as ITS is informed.

Major Upgrade to the TitanConnect Reporting Database System

The upgrade has been progressing, and is now in the "Load Data" step.  This was attempted earlier, but disk space problems kept it from finishing.  We are now past the point where the error occurred and are optimistic that this time it will complete successfully.  An update will be added to the Blog before the end of business today, December 8, 2014.

A major upgrade to the TitanConnect Reporting Database system, the Operational Data Store (ODS) will begin after normal business hours today, December 3, 2014 (at approximately 6:00 p.m.).

This upgrade will take UDM from version 8.1 to version 8.4.1 and necessitates a complete reload of data from the TitanConnect production database to the ODS. 

The upgrade and reload will take 4 - 5 days to complete, so the TitanConnect Report Viewer and TitanConnect Report Writer will not be available for use until Sunday, December 7 and may not be available until sometime Monday, December 8.

A notice will be posted on the UDM Blog, as will the availability of the TitanConnect Reporting system when the upgrade is completed.

The UDM Status and Outage Blog can be found at:  http://udm-its.blogspot.com/

Thank you in advance for your patience during this important upgrade.

TitanConnect IMAP/POP3 and LDAP Maintenance - December 1st 6:00 - 7:30 a.m

Maintenance has been scheduled for December 1st from 6 to 7:30 a.m. on TitanConnect imap, pop3 and ldap services.  During this maintenance window service disruption can be expected.  Please check this blog for updates.

Update : 7:25 a.m.  Maintenance has been completed.  

TitanConnect INB/SSB Service Restored

TitanConnect INB and SSB service has been restored.   Thank you for your patience during this outage.

TitanConnect INB Down

It has been brought to our attention that TitanConnect INB is currently down.  We are working to resolve the issue.

TitanConnect Maintenance Scheduled - Wednesday, Nov. 26, 2014 6:00 am - 7:15 am.

Maintenance has been scheduled for TitanConnect services on Wednesday, November 26, 2014 from 6:00 to 7:15 a.m.  During this maintenance window service disruptions of up to 10 minutes can be expected.   Services affected include TitanConnect portal, email including pop3 and imap, INB and SSB.  Your patience during scheduled maintenance is always appreciated. Please check this blog for updates. 

Internet Slowdown and Slowness from Law & Dental Campuses

We are currently experiencing a network slowdown between the McNichols campus and the Internet.  This started around 7:39 am. 

 

Dorms are unaffected by this but the rest of campus will experience slowness while we work to resolve this ASAP.

 

Communications from Law and Dental campuses to the MCN campus (for TitanConnect) will be slower than normal during this period.

 

 

Outages

Due to the weather, ITS is experienceing intermittent outages. Please check back here for updates.

Blackboard service available – Monday, Nov. 24 at 8:00 a.m.

Maintenance action is concluded and Blackboard service is online and available.

Thank you for your patience.

ITS

Blackboard maintenance action scheduled – Monday, Nov. 24, starting at 7:45 a.m.

Blackboard service won’t be available in standard maintenance window, starting Monday at 07:45 a.m. If you intend to use Blackboard on Monday morning, please make sure to close your session and log out before that time to avoid possible loss of work.

Estimated time needed to accomplish this task is 30 minutes; please don’t plan on using Blackboard during that period. Please check this blog for possible updates on this action and Blackboard availability.

Thank you for your understanding,

ITS

*** UPDATE *** Dorms Internet access full capacity restored – Nov. 17 at 7:05 p.m.

Today, Nov. 17, at 4:46 p.m. main Internet pipe for Dorms Internet services went down. At this time Internet access for Dorms is supplied by backup line, with lower capacity. Users may experience slower service during outage of the main service. We don’t have information on how long this disturbance may last.

We sorry for the inconvenience this may cause.  

ITS

Dorms Internet access full capacity is restored

 

TitanConnect INB Maintenance Scheduled - Friday, November 14, 2014 6:30 a.m. to 7:00 a.m.

Maintenance has been scheduled for TitanConnect INB on Friday, November 14, 2014 from 6:30 to 7:00 a.m.  During this maintenance window INB service disruption can be expected.   Please complete all INB work and log out of INB prior to 6:30 am.  Your patience during scheduled maintenance is always appreciated. Please check this blog for updates.  

McNichols WiFi Maintenance - * UPDATE 3 *

Gardella Honors house WiFi is now back online.

UDM ITS, Network Group

McNichols WiFi Maintenance - * UPDATE 2 *

WiFi for second floor Holden and Quad commons have been restored.

Gardella was a planned upgrade for this morning and is in process.

UDM ITS, Network Group

McNichols WiFi Maintenance - * UPDATE *

The maintenance on the WiFi controller for the McNichols campus is complete. WiFi in shoudl now be restored for all areas with the following exceptions:

Gardella Honors House
Quad Commons
Holden Second Floor

Theses areas are currently being addressed. Please check back here for further updates.

UDM ITS, Network Group.

McNichols WiFi Maintenance

ITS is currently performing maintenance on the WiFi controller for the McNichols campus. This will affect the WiFi in most of the classroom buildings and all of the dorms.

Please check back for updates.

UDM ITS, Network Group

Blackboard service available – Wednesday, Oct. 29 at 7:45 a.m.

Blackboard service is online and available.

Sorry for the inconvenience this short outage may have caused.

ITS

Blackboard – short outage scheduled for Wednesday, Oct.29 at 7:30 a.m.

Starting at 7:30 a.m. on Wednesday, Oct. 29, Blackboard services won’t be available for 15-30 minutes. Reported occasional performance issues force our decision to perform this action outside regular maintenance window.

Please close your session and log out of Blackboard before 7:30 a.m. to prevent possible loss of data. Check this blog for possible updates.

Sorry for inconvenience this action may cause,

ITS  

Blackboard online – Monday, Oct. 27 at 8:00 a.m.

Blackboard system is online and Blackboard services are available as of 8:00 a.m.

Thank you for your patience during this maintenance action.

ITS

Oracle Pre-Production data refresh completed

The data refresh of the Pre-Production data base has been completed.

Blackboard system maintenance scheduled – Monday, October 27 at 7:30 a.m.

Blackboard services won’t be available in regular maintenance window, starting at 7:30 a.m. Monday, October 27. Expected downtime is 60 minutes. Please plan accordingly and, if you are using Blackboard on Monday morning, please close your session and log out before 7:30 a.m. to prevent possible loss of data.

Please check this blog for possible updates on this action.

This maintenance action has a goal to adjust Blackboard system to increased demand.

We apologize for inconvenience this action might cause,

ITS

TitanConnect Portal Maintenance - Tuesday October 21st

Please be advised that between 6:15 a.m. and 6:30 a.m. on Tuesday October 21st TitanConnect portal services will be offline due to system maintenance.  Email will continue to operate but access to the TitanConnect web based client will be offline.  Your patience during scheduled maintenance is always appreciated. Please check this blog for updates. 

Oracle Pre-Production database data refresh

Starting Friday 10/17/14 the Oracle Pre-Production database will be unavailable. A data refresh for testing purposes will be underway. The expected completion is EOB day Monday 10/20/14.  

Internet Connectivity Issue

The University is currently experiencing inconsistent internet connectivity.  The issue is being investigated.

North Quad *Update*

Networking services for North Quad have been restored.

UDM ITS, Network Group

North Quad - Reported Down

Our internal monitoring tools have reported North Quad down as of 8:10 pm.  We are looking into the situation with the plan to return this back into service as quickly as possible.

 

UDM-TN-DENTAL has experienced a hardware failure which could cause interuption of Home Directories for McNichols and Corktown users.  All group drives for Corktown will also be down.  SEI has been contacted for replacement parts and we will get the server up and running as soon as possible.

UDM Cable TV Outage - ** Update **

Power has been restored to the Student Union Building.

UDM Cable TV Service has been checked and is now fully operational.

UDM ITS, Network Grp

UDM Cable TV Outage

Due to the scheduled power outage in Student Union, UDM Cable TV service is currently offline.  Once power has been restored to the building, cable TV will be restored soon after.

UDM ITS, Network Grp

UDM Cable TV - *Update*

All channels on the UDM cable TV service have been restored.

ITS, Network Group

UDM Cable TV

Several channels on the UDM cable TV system are currently showing an error message from our provider.  ITS is aware of the situation and is currently working on a solution.

Please check back for updates. 

ITS , Network

UDM Cable TV Outage - Student Center Power Outage - *** CANCELLED ***

To confirm the obvious, with the cancellation of the planned outage tomorrow morning, cable TV service will remain only and available for your viewing pleasure.

 

ITS

 

UDM Cable TV Outage - Student Center Power Outage

Please be advised that due to the scheduled temporary power outage for the Student Center building tomorrow, Saturday, September 13, 2014 from 8:00 am to 1:00 pm, University cable TV service will be unavailable during this time.  The satellite dishes which feed the University’s cable TV system are located on the roof of the Student Center and require power.

 

Also, the ITS Computer Lab in the Student Center basement will be closed until the power outage is complete.

 

Once power is restored, cable TV service and the ITS Computer Lab will be available.

 

ITS

 

Student Center - WIFI and Internet Down

All network and internet access for the student center building is down due to a fiber splice within the building.  ITS Networking staff are working to bring this back online as quickly as possible.

 

The lack of network access also means the ID card office is unable to produce ID cards at this time.

 

 

 

Blackboard online – Monday, Sept. 08 at 8:00 a.m.

Blackboard system is brought up and services are available as of 8:00 a.m.

Thank you for your patience during necessary Blackboard software update.

ITS

Blackboard maintenance scheduled – Monday, September 8 at 7:30 a.m.

Blackboard service will be turned down on Monday, September 8, at 7:30 a.m. for maintenance work. Expected service outage is estimated to 1 hour.

Please don’t plan on using Blackboard between 7:30 and 8:30 a.m. on Monday. Close your session and log out before 7:30 a.m. to prevent possible data loss.

Please check this blogger for all updates on this operation and availability of Blackboard system.

We sorry for possible inconvenience this action may cause.

ITS

Discoverer Upgrade

The update of Discoverer has successfully been completed

Discoverer Upgrade

ITS will be taking Discoverer offline at 5:00 p.m. today to deploy the latest version of Discoverer on a new server.  The service could be unavailable for as long as 4 hours.  This time was chosen to be the least disruptive to normal business needs. If you will need to run ODS/Discoverer reports tonight, please consult our Blog at: http://udm-its.blogspot.com/

When you next access Discoverer, please use the links for TitanConnect Report Viewer or Writer at:  http://it.udmercy.edu/

Thank you for your patience for this important update.

Blacklisted by Verizon and Comcast

We regret to report that @udmercy.edu accounts are temporarily blacklisted by Verizon and Comcast due to a compromised user account spamming these sites.  We have shut down the account and are working to clear our name with these providers.  Again, please never share your credentials with anyone.

Dental IT Services Down

All servers on the Dental campus are temporarily down due to the effects from this evenings storm.  Services will be restored sometime after 7:00 am or as soon as is possible.

 

Dorms Internet service slow-down

As of  7:06 p.m. this evening, we lost the main feed to the Dorms network, affecting Internet service performance. According to our ISP, this problem should be solved by midnight; at that time Dorms Internet service will be able to work with full capacity. Access to resources on University network are not affected by
this technical problem.

We sorry for the services not running at full capacity as designed, and inconvenience that situation might cause.

ITS

@udmercy.edu blacklisted by Comcast

ITS has been made aware that UDM has been temporarily blacklisted by Comcast.  ITS is working to clear our good name as quickly as possible to restore service between our two domains.

 

Blackboard service available – Saturday, Aug. 16 at 6:00 p.m.

Blackboard service is available to users; Blackboard software upgrade is concluded ahead of schedule.

Please report all irregularities in Blackboard operation using usual channels: contact IDS or open Helpdesk ticket.

To inquire on status of Blackboard services, please check this blog.

Thank you for your patience during this import upgrade,

ITS

Blackboard Upgrade planed – Service outage Saturday Aug. 16 and Sunday Aug.17

ITS plans on performing major upgrade of our Blackboard system resulting in service outage. Blackboard service won’t be available Saturday, August 16 and Sunday, August 17. Please don’t plan using Blackboard on these days. This work will start at Saturday 8:30 a.m.; if you are using Blackboard Saturday morning please make sure that you close your session and log out before that time in order to prevent loss of data and your work.

Please check this blog for all updates related to Blackboard upgrade; ITS will announce conclusion of this work and Blackboard availability.

We apologize for inconvenience Blackboard outage might cause.

ITS

Law to MCN Connection Down

The connection between the Law School and McNichols is temporarily down.  IT Networking staff are working to resolve this as quickly as possible.

 

General internet access to sites outside of the .udmercy.edu domain will function as those go out a separate connection.

 

Blacklisted

The @udmercy.edu domain has been blacklisted since this morning by Verizon and Comcast.  ITS is working to clear our good name and re-establish the flow of mail between our companies.  There are likely other locations we are unaware of that are temporarily blacklisting us as well.  This situation is the result of someone giving up their email credentials to a scammer.  Please avoid sharing your information with anyone.

All Systems Operation at this Time

Please let us know if you experience any operational issues.

 

Briggs Internet Down

The Briggs internet is currently down and the network team is actively working to restore service as quickly as possible.

 

Newest scam/fishing email to be seen within the UDM community

This is a a screenshot of the latest fishing email to be seen within the UDM community.  Be advised that this did not come from the ITS Dept. Please mark this email as Junk and block the sender.

Blackboard short outage planned - Sunday, June 29, at 8:00 a.m.

On Blackboard request certain settings in Blackboard system have to be updated. This action requires services restart which will result in short system availability outage.
If you plan on using Blackboard services on Sunday morning, please close your session and log out by 8:00 a.m. to protect your transactions and data.

For updates on this action, please check this blog.

We sorry for inconvenience this action may cause,

ITS

Exchange Email is available

The Exchange email service has been restored.  We apologize for any inconvenience this may have caused.

Exchange email unavailable

At this time Exchange email/OWA is not available.  Our team is aware of the issue and is currently working to resolve.  Please check back for the most current updates.

Internet service unavailable

Please be advised that we are experiencing network issues that are effecting users being able to access the internet. Our team is aware of the issue and are working to resolve.

Blackboard Service available - June 16, 7:45 a.m.

Upon completion of service action, Blackboard service is turned on and available to users.

Sorry for inconvenience this short outage may have caused.

ITS

Blackboard Maintenance - Mon. June 16 at 7:30 a.m.

Blackboard service will be restarted at Monday, June 16 at 7:30 a.m. for installation of hotfix solving incompatibilities with Internet Explorer 11. Expected outage is 30 minutes.

Please close your session and log out before 7:30 a.m. to prevent possible loss of data.

Check this blog for status.

Sorry for the inconvenience caused by this service action.

ITS

TitanConnect Email Maintenance Scheduled June 11, 2014 6:30 a.m. to 7:00 a.m.

Please be advised that starting at 6:30 AM on Wednesday, June 11, 2014 the ITS department will be performing maintenance to the TitanConnect email system.  Blackboard, WWW and all other systems will remain online and available during this outage.

All incoming email will be queued and delivered once the system is available.  (Exchange users will be unaffected by this temporary outage.)

We anticipate the work to be completed by 7:00 AM.

Details of the outage will be posted to the ITS Outage blog located at http://udm-its.blogspot.com

Update : 6:50 a.m. June 11 - Maintenance has been completed.  Thank you for you patience.

Unconfirmed Reports - Verizon Blacklisting UDM Email

We have received unconfirmed reports that Verizon is blacklisting udmercy.edu email at this time.  The network team will investigate and work to resolve this as soon as possible.

Blackboard available - Monday 05/26 at 7:45 a.m.

Scheduled software patch installation is finished and Blackboard services are up and running.

Thank you,

ITS

Dorms Internet access short outage - Friday 8:00 a.m. - RESOLVED

Due to replacing one faulty piece of hardware, network service to Dorms and related Wireless services were taken off-line at 8:00 a.m., Friday, May 23 resulting in service outage of 30 minutes. All services are restored to normal operation.

Please use http://helpdesk.udmercy.edu to report irregularities in Network / Internet service.

Thank you,

ITS

Network connectivity has been restored. All systems available.

Network connectivity has been restored.  All systems available.

Thank you for your patience and understanding.

Network connectivity issues

We are currently experiencing Network connectivity issues.  This may effect accessing services such as Banner, network shares and Internet access as a whole.

Please be advised that our team is aware of the issue and is currently working to resolve.  There is no ETA available.  Please check back back for updates as we will post as they become available.

Blackboard software patches installation – Monday, May 26 at 7:30 a.m.

Due to necessary patch installation, Blackboard service won’t be available on Monday, May 26, starting at 7:30. This service outage should not take longer than 1 hour. If you are using Blackboard Monday morning, please make sure to close your session and log out before 7:30 a.m. to prevent possible data loss.

Please check this blog for updates and Blackboard availability.

ITS

Network connectivity restored between Corktown/Dental and McNichols

Connectivity has been restored between the Corktown campus and the McNichols campus.  All shares and services are now available.

Thank you for your understanding and patience's while we resolved this matter.


 

Corktown/Dental School - Network Connectivity Issues

We are currently experiencing network connectivity issues between the Corktown./Dental School campus and McNichols.  Due to this unavailability, you may not be able to access your Home drive or other network based applications.

Our team is aware of he issue and is currently working to resolve.  Please check back for updates.

No ETA is available at this time.

IT Services Related to the 5/7/14 McNichols DTE Scheduled Power Outage

Due to the scheduled DTE power outage scheduled for early tomorrow morning, various IT services will be unavailable starting as early as 5:00 pm today.

 

Blackboard and TitanConnect will come offline sometime after midnight.

 

Once ITS is re-energized with power (estimated to be 7:30 am), services will be brought back online.  Critical services will be brought up as quickly as possible and it may take some services up to 4 hours to be brought back fully online.

 

IT related updates will be posted to our external blog located at http://udm-its.blogspot.com.

 

ITS

 

VOICEMAIL

Because of the scheduled power outage slated to occur at 5:00am Wednesday May 7 we will be powering down the Voicemail Server at approximately 10:00pm tonight(Tuesday).  Barring any unforseen circumstances it should be up and running by the start of the day tomorrow.  Sorry for any inconvenience.

EMAS Unavailable

Due to the power outage, EMAS is currently unavailable.  We have no ETA at this time.

We apologize for any inconvenience this may cause.

Power outage - McNichols Campus - UPDATED

Due to a power outage the McNichols Campus is without power.  This is effecting all Network connectivity; TitanNet, TitanConnect, email, voicemail and those off campus trying to access these services. We will have temporary power shortly but DTE will not have us fully operational for several hours.

UPDATE: 5/6/14 - Most services are now back online, however we are currently being powered by generators.  No ETA from DTE is available at this time.

All Systems Operational At This Time

All systems are operational at this time.  If you discover something not functioning, please inform the Helpdesk.

Power Outage 4/26/14 - IT Services Down

Please be advised that due to the scheduled McNichols Campus power outage various IT services will go offline.

 

Law/Dent

The Law and Dental professional schools will be able to use the wireless and internet on their campuses however, access to services hosted at the McNichols campus will be down.  These services include but are not limited to TitanConnect, Banner, Blackboard, WWW.  Card access will remain online and available but someone with a newly issued card (within the past few days) may experience some access issues.

 

 

McAuley

Access from the McAuley Health Care center will be down during this time as well.

 

 

McNichols and Core Services

All production environments will be taken down on Saturday at 6:00 am.  If you discover you are still able to access services after that point in time, please note the services eventually be taken down.  This will include TitanConnect, Exchange, Banner, WWW, Cascade, all WIFI and all internet services.

 

For McNichols employees, all non-production environments will be taken offline as early as Friday, April 25, 2014 at 12:00 pm. 

 

Also, all podiums in the C&F building will be brought offline Friday, April 25 at 1:00 pm as well.

 

 

Restoring Services

We have been informed power to the ITS data center will be restored around 10:30 am though, this is not a guaranteed time.  Once power is made available to the ITS data center, priority production services will be brought online.  It will take around three hours to complete the power up of these services.

 

Non-production services will be brought online on Monday before 12:00 pm.

 

CF podiums will be brought online Monday before 10:00 am.

 

 

Notifications

ITS will provide IT related updates to our outage blog which is located at:  http://udm-its.blogspot.com.  If you have further questions during the outage, please post them into the comments section of the blog.

 

 

ITS

verizon.net and michigan.gov are currently blocking email from udmercy.edu

Due to a compromised email account the U of D Mercy domain is being blocked by both 

Verizon.net
&
Michigan.gov

Our network team is aware of the issue and are working to resolve.  No ETA is available at this time.  Please check back for more updates as they become available.

Blackboard available - Monday 04/11 at 6:15 p.m.

Blackboard services are open to users. Please use standard methods to report unusual behavior or erros in Blackboard.

Again, we terribly sorry for the short notice and all the inconvenience caused by this ad-hock action.

ITS

Black Board is currently unavailable.

Black Board is currently undergoing an urgent update and will be unavailable until approximately 7:00 PM, Friday, April 11.

We apologize for any inconvenience this may cause.

Blackboard down for urgent action – Fri. 04/11 at 3:30 p.m.

Due to urgent nature of the corrective action, we have to shut down Blackboard service at 3:30 p.m. ITS is going to do everything in it’s power to conclude this action in the shortest possible amount on time, but don’t plan on using Blackboard before 7:30 p.m. Please check this site, we will update status of Blackboard service here and announce availability.

Sorry for the short notice and all the inconvenience this action may cause to you.

ITS

All systems operational at this time.

All systems are operational at this time.  If you discover an issue, please report it to the helpdesk.

Email Backed Up - Compromised Account

Due to a compromised account generating a lot of bad messages, all email delivery has been delayed.  The bad messages are now being cleared out and the compromised account has been locked down.  Reminder to all, never give out your credentials.  Good messages should be delivered within the next two hours.

NQ 3rd Floor Down

Networking monitoring tools report NQ 3^rd floor down at this time.  Bleed from the 4^th floor may provide some WIFI service.  ITS staff to repair ASAP in the morning.

 

Cable TV down in Shiple

Cable TV reported down in Shiple.  The vendor has been contacted and will be out to repair ASAP.

Newest Fake/Fishing/SPAM email to be see within the UDM community

If you receive the following email mark it as Junk/Spam and delete.  DO NOT CLICK ON THE LINK.  This email did not come from the ITS Dept.  

If you look at the senders email you will see it is a UK based email address.  Always question any correspondence you may receive.  It is better to be cautious and check with the ITS Dept. than to risk infection or theft of your personal information.  

If you have any questions contact the HelpDesk at: 313-993-1500

-----Original Message----- From: Nicola Finch [mailto:NFinch@ulu.lon.ac.uk]
Sent: Friday, March 21, 2014 10:24 AM Subject: HELPDESK   Dear mail account user. Please note, that we want to improve our MAIL services in 72Hours, and your account must be updated.
To upgrade your account, you need to click below to upgrade your account.
 UPGRADE YOUR ACCOUNT<https://johnson.phpforms.net/f/484b359a1d>
 Failure to upgrade your account may cause the loss of important Information and limited access to it.
Regards,
WEBMAIL WEBMASTER

Blackboard service available – Monday, March 17 at 7:50 a.m.

Software patches are successfully applied to Blackboard and service is online and available.

As usual, report all noted Blackboard irregularities to IDS, 313-578-0580 for immediate help or open ticket at http://helpdesk.udmercy.edu. Collect and provide as much information as possible.

Thank you for your patience, we sorry for possible inconvenience.

ITS

Blackboard Short Outage – Monday, Mar. 17 starting at 7:30 a.m.

We received additional software fixes for our Blackboard server. To apply those, Blackboard application has to be shutdown, resulting in service outage.

Please close your work and log out of Blackboard before 7:30 a.m. on Monday, March 17. We expect outage to last up to 30 minutes. Please check this blog and Blackboard announcements for possible updates related to this action.

We apologize for inconvenience this outage may cause to Blackboard users.

ITS

TitanConnect Portal Maintenance - Friday March 14th

Please be advised that between the hours of 6:15 a.m. and 8:00 a.m. on Friday March 14th TitanConnect services may be slower due to required system maintenance.  Your patience during scheduled maintenance is always appreciated. Please check this blog for updates.

Blackboard service available Thursday Mar.13 at 7:50 a.m.

Installation of software patch is performed and Blackboard service is available to users. As a consequence of this action, students and instructors can open and execute due tests/quizzes.  

Thank you for your patience and understanding; sorry for the problems experienced in the last several days.

ITS

Blackboard test invoking issue – Fix available / Installation scheduled for Thursday Mar.13 at 7:30 a.m.

As previously published here, new version of Blackboard software causes system error at the attempt to start a test/quiz. We received software fix for this problem which we plan on installing on Thursday, March 13, starting at 7:30 a.m. This operation requires Blackboard restart resulting in service outage. Expected outage time is up to 30 minutes. Please close your session and log out to avoid possible loss of work before 7:30 a.m.

Please check this blog and Bb announcement for possible updates on this operation.

We are aware that this fix has deficiencies which still have to be addressed by Bb Tech Support. As usual, for all problems with Blackboard please contact IDS at 313-578-0580 for immediate help or open a ticket at http://helpdesk.udmercy.edu.

We are really sorry for all inconveniences caused by this technical problem.

Thank you,

ITS

Corktown access to .udmercy.edu sites

Network connection issues at Corktown trying to reach .udmercy.edu sites.  Network team is working to resolve ASAP.

 

Blackboard problem fix - postponed

Despite Blackboard efforts and promising indications, we still don’t have software fix to the problem in taking Blackboard tests. This software fix will be applied as soon as we get it from Blackboard – please continue to observe this blog and Blackboard announcements for updates and development on this situation.

We are doing our best to resolve this situation and we thank you for your understanding,

ITS

UDMSecure WIreless Issue

UDMSecure wireless is not currently resolving udmercy.edu domains.  Access to udmercy.edu sites and services is affected.  Please check this blogs for updates.

Issue with Blackboard testing – possible short Blackboard outage on Wednesday Mar. 12 starting at 7:30 a.m.

As published in the Blackboard announcement, we have test invoking problem in our Blackboard service since upgrade to new release of the software. Blackboard Tech Support is still working on the solution and they informed us that the fix may be ready for installation as soon as Wednesday morning. We still expect confirmation that this fix is developed and tested.

Having in mind that problem with invoking test causes lot of trouble to our students and faculty and impacts predefined schedule, we’d like to install this software patch as soon as we get it.

Please continue to follow Blackboard announcements and this site for the latest updates. Installation of the software fix requires Blackboard services shutdown as usual and, if we get that fix in time, we plan on applying it Wednesday morning at 7:30 a.m. with expected service outage up to 30 minutes. To make your work safe, please close your session and log out of Blackboard before 7:30 a.m.

Please check this site or read Blackboard announcement to get updated information and possible changes in plan.  

We sorry for all the trouble this issue has caused by now,

ITS

TitanConnect Portal Maintenance - Thursday March 6th

Please be advised, between 6:30 and 7:00 a.m. on Thursday March 6th, TitanConnect portal services will be unavailable due to system maintenance.  Access to email via clients other than the TitanConnect portal will not be affected.

Your patience during scheduled outages is always appreciated.

Update : 6:45 a.m.  Maintenance has been completed.  All services have been restored.

Blackboard service available – Monday, 03/03 at 8:50 a.m.

Scheduled software upgrade is concluded and Blackboard service is available again.

Thank you for your cooperation and patience during this service outage.

ITS

VOICEMAIL RESTORED

Voicemail is back up and functioning as normal.  Sorry for any inconvenience!
Thanks
ITS

Blackboard software upgrade – Monday, 03/03 starting at 7:30 a.m.

Blackboard software upgrade is scheduled for Monday, March 3, starting at 7:30 a.m.

Estimated time needed for this operation is 2 hours and Blackboard services will not be available during this upgrade; please don’t plan on using Blackboard before 9:30 a.m.

Remember to close your session and log out of Blackboard system before 7:30 a.m. to avoid possible loss of your work.

Please check this blog to assure that system is available before you start using it and for possible updates on upgrade progress.

We sorry for possible inconvenience this outage may cause and thank you for your cooperation.

ITS

Voicemail Down

Voicemail is not currently working.  ITS is working with ATT to restore.  Thanks for your patience.  We will have it back up as soon as possible.

Email functionality has been restored

Email functionality has been restored.

Email service is currently unavailable

Please be advised that email service is temporarily unavailable.  Our team is aware of the issue and is working to resolve.  At this time now ETA is available.

Blackboard services available – Monday, 02/24 at 8:00 a.m.

Scheduled maintenance action is complete and Blackboard service is restored and available.

Thank you for your patience during this service outage.

ITS

Blackboard Maintenance Scheduled – Monday, 02/24 at 7:30 a.m.

Maintenance action on Blackboard software is planned for Monday, 02/24 starting at 7:30 a.m. This action requires taking Blackboard service off-line and will result in outage. We expect this outage to take up to 60 minutes. Please check this block for updates on this action and information on Blackboard return to service.

If you are planning to use Blackboard on Monday morning, please close your session and log out by 7:30 a.m. to avoid possible loss of work.

We sorry for the inconvenience this action may cause.

ITS

Financial Aid upgrade completed.

The upgrade of Banner Financial Aid modules has now been completed.

Financial aid upgrade in progress

The Banner Financial Aid modules are being upgraded this morning. Please be advised that you may experience unavailability during this process. A completion notice will be posted when the update has been concluded.

Spam/Fishing Email - "Irregular Login Attempts" Do Not

The latest email scam/spam to effect the University community.  Notice that it was not sent from a UDM ListServe.  One of the quickest ways to determine if an email is legit is to look at the email address that sent it.  

The ITS Department will not contact you via email for such matters.  If you are in doubt call the Help Desk or check this blog.  

Should you receive this email mark it is junk/spam and delete immediately.

UDM Blacklisted

The University’s email server appears to be blacklisted by one spam filtering site at this time.  The IT staff are working to clear our good name so that all mail will flow smoothly.

 

Blacklisting is a clear result of users given out their credentials (knowingly or unknowingly) to people who then spam many others.  Servers detect high volume coming from certain addresses and then move to block all content – whether legit or spam – from hitting their domain until action is taken to clear the issue.

 

Latest email scam to hit UDM inboxes

This email is NOT from the ITS Department.  Should you receive this email mark it is spam/junk and delete.

Latest email scam/fishing attempt

Should you receive this email mark it as junk and delete.  DO NOT CLICK ON THE PROVIDED LINK.

This is not from the ITS department.  IF you have any questions or concerns contact the Help Desk at 313-993-1500

All systems operational at this time.

All systems operational at this time.

North Quad - 4th Floor Down

Our systems are reporting North Quad – 4^th floor closet is down.  ITS will resolve as soon as possible.

 

 

Jesuit Community Private Network Down

We have received reports that the Jesuit community network is temporarily down for those on the private network.  ITS is investigating.

Newest fishing/scam email being seen in UDM's community

Please be advised that this email IS NOT from the UDMercy ITS Dept.  Please mark as Spam/Junk and delete.

Titan Connect email is now available.

Titan Connect email is now available.

Titan Connect email is currently unavailable

Titan Connect email is currently unavailable.  Our team is aware of the issue and is currently working to resolve.  At this time there is no ETA available.  Please check back often for updates.

Update : 5:41 p.m.  TitanConnect web email client service has been restored.

TitanConnect INB Maintenance : January 10th 5:30 a.m. to 7:00 a.m. COMPLETED

Between 5:30 and 7:00 a.m. on January 10th TitanConnect INB service will be unavailable while necessary system updates are completed.  Please check this blog for updates during this maintenance window.

Update 6:50 a.m. Maintenance has been completed. 

New fake/scam email being seen within UDM community

The newest email scam/fishing scheme to be invading inboxes. 

THIS IS A FAKE EMAIL AND IS NOT FROM THE ITS DEPARTMENT.

Please mark the email a spam/junk and delete.  Do not reply or click on the link within the email. 

If you have any questions or concerns please call the Helpdesk at 313-993-1500

All Systems Up

At this time, all systems are reported to be up.  If you experience an outage, please let the Helpdesk know at 313-993-1500.

 

Dental Network Internet Access Down

Internet access is temporarily down on the Dental campus.  Staff are working to bring it back online as soon as possible.