Friday, August 18, 2017

PHONES -

 A delay in phone response time has been reported by some of the users previously affected.  The problem does not appear to be as acute as before, but can still be irritating.  When using the phone - dialing, transferring or even answering will be delayed by about 2 seconds.  It will still work, but will give the impression of slow-motion and delayed response.  Anyone experiencing this problem with their phone should contact ITS at 993-1500.  Thanks for your cooperation.

Thursday, August 17, 2017

PHONES Sporadic Problem Resolved

The Problem afflicting the Financial Aid Office, Registrar Office and the President's Office phones  appears to have been resolved.  A walk-through of each area has confirmed that all are behaving correctly.  Thanks.

Wednesday, August 16, 2017

PHONES - Sporadic Problem

We are currently experiencing problems in various departments where the phones are working, but with about a 2 second delay.  Dialing numbers or using features makes no difference.  When using the phone - users may experience that their phone seems to be working in slow motion and may also display a "scrolling effect" on the display.  Some users have also complained of slight static.  ITS is working with ATT and MITEL to resolve the issue.  Currently we have reports from Financial Aid, Registrar and the President's Office.  Please notify ITS if your office is affected.  Thanks for your cooperation and patience.

Friday, August 11, 2017

Fake Email - RE: !!! TREAT VERY URGENT !!!

If you recieve the below email, please delete it.  This is not from the UDM ITS Help Desk.


Wednesday, August 09, 2017

Fake HR Email - Your August Salary Issue

Should you find the below email in your inbox, please delete it.  This is not a communication from the Human Resources Dept.

If you have any questions or concerns please contact the Help Desk 313-993-1500



Tuesday, August 01, 2017

New email threat RE: Treat Very Urgently!!!

If you recieve the following email please delete it.  This is another attempt to gather personal information and possibly access to your email account.

Thank you,

The ITS Help Desk


Wednesday, July 19, 2017

New SPAM email being seen - Fake Office deactivation notice

If you receive the below email please mark it as 'Junk' and delete.  This is not from Microsoft or UDM.  If you have question you can reach the ITS Help Desk by calling 313-993-1500, by emailing hd@udmercy.edu or by submitting a Help Desk ticket at hd.udmercy.edu