Monday, September 18, 2017

Production Database Outage

Self Service access to the Production database will not be available 9/19/17  starting at 4:30 am, ending approximately 9/19/17 7:00am. This is for scheduled Banner updates. Thank-you for your patience.

9/19/17  7:06am - Self Service access has been restored.

Friday, September 15, 2017

Resolved - Help Desk Ticketing System Is Unavailable

The Help Desk ticket system is now available.

Thursday, August 31, 2017

Phishing email - Re: Your email is almost full

If you recieve the below email do not click on teh provided link and delete.  This is not a communication from the IT Department or the Help Desk.  If you have any question you can contact the Help Desk at 313-993-1500 0r helpdesk@udmercy.edu

Wednesday, August 30, 2017

Re: IMMEDIATE ACTION REQUIRED - New phishing email being seen within the community

This is the newest phishing email to be seen within the UDM community.  This is not from the IT Dept. or the Help Desk.  Do not click on the link and delete the email.

If you have any questions or concerns contact the Help Desk at 313-993-1500 or helpdesk@udmercy.edu


Friday, August 18, 2017

PHONES -

 A delay in phone response time has been reported by some of the users previously affected.  The problem does not appear to be as acute as before, but can still be irritating.  When using the phone - dialing, transferring or even answering will be delayed by about 2 seconds.  It will still work, but will give the impression of slow-motion and delayed response.  Anyone experiencing this problem with their phone should contact ITS at 993-1500.  Thanks for your cooperation.

Thursday, August 17, 2017

PHONES Sporadic Problem Resolved

The Problem afflicting the Financial Aid Office, Registrar Office and the President's Office phones  appears to have been resolved.  A walk-through of each area has confirmed that all are behaving correctly.  Thanks.

Wednesday, August 16, 2017

PHONES - Sporadic Problem

We are currently experiencing problems in various departments where the phones are working, but with about a 2 second delay.  Dialing numbers or using features makes no difference.  When using the phone - users may experience that their phone seems to be working in slow motion and may also display a "scrolling effect" on the display.  Some users have also complained of slight static.  ITS is working with ATT and MITEL to resolve the issue.  Currently we have reports from Financial Aid, Registrar and the President's Office.  Please notify ITS if your office is affected.  Thanks for your cooperation and patience.