Friday, February 23, 2018

SPAM email - "From the office of the President"

If you receive the below email, do not download or click on the attached PDF.  This is not from the President's Office and is not an official communication.  Mark the messgeas Junk and delete.

If you have any questions please contact the Help Desk at helpdesk@udmercy.edu | 313-993-1500

The ITS Help Desk

Friday, February 02, 2018

Channels 77-80 temporarily down

Please be advised channels 77-80 are presently down.  ITS is working to restore them as soon as possible.

 

 

SPAM ALERT - "Important Health Information"

The below email message is NOT official and did not come from ITS.  The provided link will take you to a spoofed Titan Connect login page.  No not attempt to login in and delete the email.

If you look you will notice that the grammer is incorrect within the message and the link provided is hidden.  These are two good indicators that a message is not an official ITS communication but SPAM.

Any questions or concerns should be directed to the ITS Help Desk, 313-993-1500


Monday, January 29, 2018

RESOLVED: Help Desk Ticket System

The Help Desk ticketing system is now back on line.


The ITS Help Desk ticketing system is currently unavailable.  At this time there is not ETA as to when this issue will be resolved.  Should you need technical assistance please call the Help Desk at 313-993-1500 and one of our team members will assist you.

Sunday, January 28, 2018

TC Portal Login Issues

We have received reports some users are experiencing difficulty logging into the portal.  Staff are investigating.

 

Cable TV - Channel 51

Channel 51 is reported down.  ITS will restore service on Monday.

 

Wednesday, January 17, 2018

Production updates to Employee self service

Thursday 1/19/18 there will be updates applied to the Banner employee self service modules between 6:30am and 8:00am. This service will experience short intermittent outages during this time period.

Thank-you for your patience.  

Tuesday, January 16, 2018

Cable TV Channels Down

Channels 18, 52-58 and 94 are temporarily down.

 

Monday, January 15, 2018

Shiple Outage Complete

The Facilities department was able to quickly restore power.  Total outage time was 23 minutes.  All services restored.  Should you have further issues with technology, please let us know.  Staff will return to campus on Tuesday.