Wednesday, September 02, 2015

VOICEMAIL RESTORED

Voicemail has been fixed and has been tested and is currently running at 100%.  Thanks for your patience.

VOICEMAIL - Sporadic Issues

Voicemail is currently experiencing a problem with a piece of hardware.  Users will find that when leaving or retrieving a message there is currently a 1 in 5 or 20% chance of the call not reaching the mailbox.  If you try to leave or retrieve a message and get a strange greeting - please just hang up and dial again and it should work.  University IT is working with our 3rd party Maintenance Company "Communitech" to acquire the needed part and get it replaced ASAP.  Sorry for the inconvenience.

Friday, August 28, 2015

All systems operational at this time

If you notice something down, please let us know.

Wednesday, August 12, 2015

Blackboard available – Wednesday, Aug. 12 at 12:00 p.m.



Blackboard maintenance work is now complete, and service is turned online. Any irregularity in operation is to be reported in usual manner. 

Thank you for your patience during this outage period.
ITS

Wednesday, August 05, 2015

Blackboard maintenance planned – 72 hours outage starting Tuesday 8/11 at 7:30 a.m.



Major software change is due for our Blackboard system. This operation starts Tuesday, 8/11 at 7:30 and is expected to take up to 72 hours. Please don’t plan any activity in Blackboard during this period. Make sure that you exit Blackboard before maintenance start. Check this blog for updates on this action and do not start using Blackboard before you confirm that system has returned to operation; you may lose data otherwise.

Sorry for the inconvenience this outage may cause.

ITS

Tuesday, August 04, 2015

UDM Cable - Outage

Due to need maintenance, the UDM cable TV system will be experiencing outages starting at 6:00p today, Aug. 4th.

The maintenance is expected to be completed by 7:00pm.

Please check back for further updates.

UDM ITS, Network Group


##Update @ 9:45pm ##

The maintenance on the UDM cable system has experienced an issue. ITS staff is working with the vendor to resolve the issue.

Please check back for further updates

##Update 2 @ 1:00am  8/5 ##

All but three off the channels have been restored to UDM Cable TV.

The three remaining issues are Weather Channel, FS Detroit, and Travel.

Dental Phones Back Up

All Systems normal.

DENTAL PHONE SYSTEM

Tuesday the 4th.  The Dental phone system will be going down for about 5 minutes this morning a little before 9:00am.  Dental hierarchy have been notified.  Sorry for the inconvenience.  Will notify when system is back up.

Friday, July 31, 2015

DENTAL Phone System Restored

Dental phones all back up and working.  Thanks.

Dental Phone System Reported Down

The phone system has been reported down and we are currently working to bring it back onlne ASAP.

 

Tuesday, July 28, 2015

Newest SPAM alert

We are seeing the following SPAM email within the UDM community.  Be advised that this email is not from the UDM ITS Dept.  DO NOT click on the link within the email.  Mark the message as Junk or Spam and if needed delete.  Empty your Junk, Trash or Spam folder immediately afterwards. 

If you have any questions or concerns contact the UDM HelpDesk at:

Phone: 313-993-1500
Email: helpdesk@udmercy.edu
Web: helpdesk.udmercy.edu

Thank you.

The UDM ITS HelpDesk

VOICEMAIL RESTORED

Voicemail has been tested and is back up and running.  Thanks for your patience!

Voicemail Temporarily Down at McNichols

Voicemail on McNichols has been temporarily interrupted.  The Network is temporarily down in Lansing Reilly which is essential for Voicemail connectivity.  As soon as the Network is restored the Voicemail System will be back up and running.  Sorry for any inconvenience.

Blackboard service available – Tue. 07/28 at 8:15



Scheduled maintenance is complete and Blackboard service is available to users.

Thank you for your patience,

ITS