Saturday, September 07, 2019

COMPLETED : Banner Database Maintenance - 09/07/2019 7 to 9 am

All Banner services (Self Service, AppNav, INB) will be offline from 7 to 9 am Saturday, September 7th for scheduled maintenance.  Please monitor this blog for updates.

Thursday, September 05, 2019

Phishing/Scam Email Warning: New Message for your review.

If you have received the below email you will want to delete it. The subject line reads "New Message for your review".  This is another spam/phishing scam attempt.  Do not respond to the email or click on the link provided.

If you have any questions or concerns please call the Help Desk at 3132-993-1500



Phishing/Scam Email Warning: Personal Assistant Position

If you have received the below emails you will want to delete them. The subject line reads "PA Position Available To You".  This is another spam/phishing scam attempt.  Do not respond to the email or open ay attachments.

If you have any questions or concerns please call the Help Desk at 3132-993-1500

























Wednesday, September 04, 2019

RESOLVED: Network and Phone Issues - Student Center

ITS is investigating network and phone issues within the McNichols campus student center.

Monday, September 02, 2019

RESOLVED : Banner Services Offline

Access to Banner services (Self Service, AppNav, INB) are currently offline.  Please check this blog for updates.

Update: 9/3/2019 2:30 pm.  Services have been restored.  If you encounter any issues please open a ticket with the Help Desk (https://hd.udmercy.edu)

Update: 9/3/2019 4:50 am. Work continues to restore services.

Update : 9/2/2019 2:50 pm. The team continues the work to restore services.

Sunday, August 18, 2019

RESOLVED: Course Evaulation Login Issues

Login to the course evaluation system is currently inoperable.  Vendor support has been engaged.  Please monitor this blog for updates.

Update 08/23/2019 :  Service has been restored. 

Update 08/22/2019 : The vendor has discovered a new issue which they are working to resolve.

Update 08/22/2019 :  Service has been restored.

Update 08/20/2019 :  The vendor continues to work towards a resolution to this issue.

Update :  The root cause of the login errors has been identified by the vendors.  They are now working on a solution.

Friday, August 16, 2019

COMPLETED : My Portal & Titan Pass Maintenance August 18, 2019 @ 6:30 am.

My Portal and the Titan Pass single sign-on systems will be offline for maintenance beginning at 6:30 am on Sunday August 18, 2019.  This maintenance window is expected to last until approximately 9:30 am.

During this time, login to My Portal and other solutions that use the Titan Pass single sign-on will not be possible. 

Please check this blog for updates.

UPDATE : Maintenance has been completed.  We thank you for your patience.

Monday, August 12, 2019

Titan Net will be briefly unavailable Tuesday, August 13th

At 7:30 AM on Tueday, August 13th the Titan Net service will be restarted. Users that login to their university computer around this time may not see both Group and Home drives. If this is the case, please log out and then log back in. If you have any further issues please contact the Help Desk at 313-993-1500 or subnita ticket at hd.udmercy.edu.