Friday, September 21, 2018

RESOLVED - Employee Phone and Email Directory is unavailable

The Employee Directory is once again available.

The Detroit Mercy Employee Directory is currently unavailable.  Our team is aware of the issue and is working on a solution.   No ETA is available. Please check back as all updates will be posted here as they are made available.

ITS Help Desk

Thursday, September 20, 2018

BlackBoard Availability

On Monday 09/24/2018, from 0730 until 0800 Blackboard will be unavailable for needed maintenance.  Thank you for your patience in this matter.

UDM Network Team

Wednesday, September 19, 2018

RESOLVED -Internet connectivity on 3rd and 4th floors - Library

Power has been restored and both phones and internet connectivity his again available.

We are receiving reports that there is no internet connection availabe in the Library on the 3rd and 4th floors.  Please be advise, our team is aware of the issue and are working to resolve.  There is no ETA at this time. 

Please check back for updates as they will be posted as they are made available.

ITS Help Desk

Tuesday, September 18, 2018

RESOLVED - O365/Email portal is unavailable

All users should have access to their O365 email once again.  Should you require a password reset please contact the Help Desk at 313-993-1500

Users are reporting they are unable to login to the O365 portal.  This issue is stemming from Microsoft's service.  At this tine we do not have an ETA.

Please check back as all updates will be posted here as they are received.

Thank you,

ITS Help Desk

Friday, September 14, 2018

TitanConnect - Scheduled Outage - First Weekend in October 2018

Please be advised that starting at 5:00 pm on Friday, October 5, 2018 and continuing through Sunday, October 7, 2018 the TitanConnect Self-Service and INB services will be offline while back-end database upgrades are completed in preparation for an upgrade of this environment later in the year.

During this time, the TitanConnect portal ( will remain online and available however, the links for these two services will not function.  Once the upgrades are completed, access will be restored.

Status updates will be provided to the University community on the ITS Outage blog which is available at:  This is a good link to bookmark should you experience issues with any ITS service and would like to know the current status.

All other services including the highly utilized Blackboard, Office 365 and University’s websites will remain online and available during this time.



Saturday, September 08, 2018

All systems up

At this time, all primary systems are operational.  Work remains to be done to the connection to the Law School that is impacting select user populations.

Monday, September 03, 2018

Blackboard Course Error - Term 2 and Term 3 Courses

It was reported earlier in the day (2:18 pm) through the IDS department that select Term 2 and Term3 courses that are presently suppose to be active are not.  ITS is working again with Blackboard Support to resolve this matter as quickly as possible.