Tuesday, August 11, 2020

M365 Service Health Notification

Microsoft

SharePoint Online service alert

Incident information

Title: All users may be unable to access second level sub-menu links in the navigation bar of SharePoint Online sites
ID: SP220211

Status

Service Restored

Details

Title: All users may be unable to access second level sub-menu links in the navigation bar of SharePoint Online sites

User Impact: Users may be unable to access second level sub-menu links in the navigation bar of SharePoint Online sites.

More info: Users may have been unable to access SharePoint Online sites via sub-menu links, though the sites were accessible if browsed to directly.

Final status: Our investigation determined that a recent change to our service infrastructure caused the second link in a nested navigation link chain to not be selectable, causing impact. We've disabled the change and confirmed with affected users that it has successfully mitigated impact.

Scope of impact: This issue could have potentially affected any user attempting to access second level sub-menu links in the navigation bar of SharePoint Online sites.

Start time: Tuesday, August 11, 2020, at 6:08 AM UTC

End time: Wednesday, August 12, 2020, at 12:15 AM UTC

Root cause: A recent change to our service infrastructure caused the second link in a nested navigation link chain to not be selectable, causing impact.

Next steps:

- We are continuing to examine the change to determine why it made the link unelectable to help prevent similar impact in the future.

This is the final update for the event.

Thank you,
The Microsoft team

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Microsoft Corporation
One Microsoft Way
Redmond, WA USA 98052

M365 Service Health Notification

Microsoft

SharePoint Online service alert

Incident information

Title: All users may be unable to access second level sub-menu links in the navigation bar of SharePoint Online sites
ID: SP220211

Status

Service Degradation

Details

Title: All users may be unable to access second level sub-menu links in the navigation bar of SharePoint Online sites

User Impact: Users may be unable to access second level sub-menu links in the navigation bar of SharePoint Online sites.

More info: Users may be unable to access SharePoint Online sites via sub-menu links, though the sites are accessible if browsed to directly.

Current status: We've successfully reproduced the issue and are examining logs from the test environment we used to reproduce the issue to try to determine what is causing the problem.

Scope of impact: This issue could potentially affect any user attempting to access second level sub-menu links in the navigation bar of SharePoint Online sites.

Next update by: Wednesday, August 12, 2020, at 1:30 AM UTC

Thank you,
The Microsoft team

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Microsoft Corporation
One Microsoft Way
Redmond, WA USA 98052

M365 Service Health Notification

Microsoft

SharePoint Online service alert

Incident information

Title: All users may be unable to access second level sub-menu links in the navigation bar of SharePoint Online sites
ID: SP220211

Status

Investigating

Details

Title: All users may be unable to access second level sub-menu links in the navigation bar of SharePoint Online sites

User Impact: Users may be unable to access second level sub-menu links in the navigation bar of SharePoint Online sites.

More info: Users may be unable to access SharePoint Online sites via sub-menu links, though the sites are accessible if browsed to directly.

Current status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 30 minutes.

Scope of impact: This issue could potentially affect any user attempting to access second level sub-menu links in the navigation bar of SharePoint Online sites.

Thank you,
The Microsoft team

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Microsoft Corporation
One Microsoft Way
Redmond, WA USA 98052

M365 Service Health Notification

Microsoft

Microsoft Teams service alert

Incident information

Title: Some users may be unable to access Microsoft Teams through Surface Hub devices
ID: TM220150

Status

False Positive

Details

Title: Some users may be unable to access Microsoft Teams through Surface Hub devices

User Impact: Users may be unable to access Microsoft Teams through Surface Hub devices.

Final status: The investigation is complete and we've determined that an extended period of inactivity caused the authentication tokens to expire, but the service is healthy. Although a service incident did not actually occur, devices may need to be restarted prior to being used again.

This communication will expire in 4 hours.

Thank you,
The Microsoft team

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Microsoft Corporation
One Microsoft Way
Redmond, WA USA 98052

M365 Service Health Notification

Microsoft

Microsoft Teams service alert

Incident information

Title: Some users may be unable to access Microsoft Teams through surface hub devices
ID: TM220150

Status

Service Degradation

Details

Title: Some users may be unable to access Microsoft Teams through surface hub devices

User Impact: Some users may be unable to access Microsoft Teams through surface hub devices.

More info: Users may receive a blank page when accessing Microsoft Teams through surface hub devices.

Current status: We're reviewing system telemetry to identify the source of the issue.

Scope of impact: Impact is specific to users accessing Microsoft Teams on surface hubs devices

Next update by: Tuesday, August 11, 2020, at 3:00 PM UTC

Thank you,
The Microsoft team

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Microsoft Corporation
One Microsoft Way
Redmond, WA USA 98052

Monday, August 10, 2020

M365 Service Health Notification

Microsoft

Microsoft Forms service alert

Incident information

Title: All users can't access Microsoft Forms or forms.office.com
ID: FM220096

Status

Service Restored

Details

Title: All users can't access Microsoft Forms or forms.office.com

User Impact: Users may have been unable to access Microsoft Forms or forms.office.com

Final status: We've determined that an update inadvertently caused an incorrect setting, which prevented users from accessing Microsoft Forms or forms.office.com. We've reverted the update and confirmed via telemetry that service is restored.

Scope of impact: This issue affected any users attempting to access Microsoft Forms or forms.office.com.

Start time: Monday, August 10, 2020, at 5:41 AM UTC

End time: Monday, August 10, 2020, at 6:07 AM UTC

Root cause: An update inadvertently caused an incorrect setting, which prevented users from accessing Microsoft Forms or forms.office.com.

Next steps:

- To help prevent similar impact in the future, we're further investigating why the update caused the incorrect setting.

This is the final update for the event.

Thank you,
The Microsoft team

To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe.
Microsoft respects your privacy. Review our online Privacy Statement.
Microsoft Corporation
One Microsoft Way
Redmond, WA USA 98052

M365 Service Health Notification

Microsoft

Microsoft Forms service alert

Incident information

Title: All users can't access Microsoft Forms or forms.office.com
ID: FM220096

Status

Investigating

Details

Title: All users can't access Microsoft Forms or forms.office.com

User Impact: Users may be unable to access Microsoft Forms or forms.office.com

Current status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 30 minutes.

Thank you,
The Microsoft team

To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe.
Microsoft respects your privacy. Review our online Privacy Statement.
Microsoft Corporation
One Microsoft Way
Redmond, WA USA 98052

Sunday, August 09, 2020

M365 Service Health Notification

Microsoft

Exchange Online service alert

Incident information

Title: Some users may be unable to connect to the Exchange Online service
ID: EX220079

Status

Service Restored

Details

Title: Some users may be unable to connect to the Exchange Online service

User Impact: Users may have been unable to connect to the Exchange Online service when using the Outlook client.

Final status: We've identified that a section of infrastructure, responsible for directing access requests, was performing below acceptable thresholds. We restarted the affected infrastructure, and confirmed the issue has been mitigated after monitoring the environment.

Scope of impact: Impact was specific to users who were served through the affected infrastructure.

Start time: Sunday, August 9, 2020, at 6:09 AM UTC

End time: Sunday, August 9, 2020, at 7:30 AM UTC

Root cause: A section of infrastructure responsible for directing access requests was performing below acceptable thresholds, resulting in impact.

Next steps:

- We're analyzing performance data and trends on the affected systems to help prevent this problem from happening again.

This is the final update for the event.

Thank you,
The Microsoft team

To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe.
Microsoft respects your privacy. Review our online Privacy Statement.
Microsoft Corporation
One Microsoft Way
Redmond, WA USA 98052

M365 Service Health Notification

Microsoft

Exchange Online service alert

Incident information

Title: We're looking into a potential problem
ID: EX220079

Status

Service Degradation

Details

We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 60 minutes.

Thank you,
The Microsoft team

To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe.
Microsoft respects your privacy. Review our online Privacy Statement.
Microsoft Corporation
One Microsoft Way
Redmond, WA USA 98052

M365 Service Health Notification

Microsoft

Exchange Online service alert

Incident information

Title: We're looking into a potential problem
ID: EX220079

Status

Investigating

Details

We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 60 minutes.

Thank you,
The Microsoft team

To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe.
Microsoft respects your privacy. Review our online Privacy Statement.
Microsoft Corporation
One Microsoft Way
Redmond, WA USA 98052

Friday, August 07, 2020

M365 Service Health Notification

Microsoft

Exchange Online service alert

Incident information

Title: Any user may be experiencing delays of over 60 minutes when sending email messages
ID: EX219787

Status

Service Restored

Details

Title: Any user may be experiencing delays of over 60 minutes when sending email messages

User Impact: Users may have experienced delays of over 60 minutes when sending email messages.

More info: Sending email messages could have been delayed by approximately one hour.

Final status: We've confirmed that the fix deployment has appropriately saturated the affected environments to resolve the issue.

Scope of impact: This issue may have affected any user.

Start time: Wednesday, July 29, 2020, at 8:24 AM UTC

End time: Friday, August 7, 2020, at 12:00 PM UTC

Root cause: A recent change intended to optimize mail flow organization caused unexpected impact to the timely delivery of email.

Next steps:

- We're reviewing our update procedures to better identify similar email delivery delay problems that could result from our changes during our development and testing cycles.

This is the final update for the event.

Thank you,
The Microsoft team

To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe.
Microsoft respects your privacy. Review our online Privacy Statement.
Microsoft Corporation
One Microsoft Way
Redmond, WA USA 98052