Thursday, January 03, 2019

Cascade Maintenance - Completed

Update : Maintenance completed. Please remember, Cascade is now configured to use Titan Pass Credentials.

The Cascade CMS is scheduled for maintenance between 7:00 pm 1/3/2019 and 8:00 am 1/4/2019.  Please plan to logout prior to this maintenance window.  Once maintenance is complete, Cascade will use Titan Pass credentials. 

Saturday, December 29, 2018

Riverfront - 25 WIFI Access Points Down - Resolved

As a result of the DTE power outage, 25 access points remain down and will be investigated on January 2, 2019 when the school re-opens.

Friday, December 28, 2018

Riverfront Phones - Reported Down by Provider - Resolved

ITS received notification the VOIP system at Riverfront went down around 2:17 am this morning.  ITS is investigating though the Riverfront campus is closed.

Thursday, December 27, 2018

Evisions - Server Down - Resolved

The server that provides report capabilities is temporarily down.  We have reached out to ITS staff to address this issue and are awaiting more details.

Wednesday, December 19, 2018

TC Portal Down - Now is the time to use the my.udmercy.edu portal - Resolved

Legacy TC portal reported down.  While IT staff work on this, please know you can reach everything you need by using the new portal:  my.udmercy.edu

See your email for instructions on how to access - if you haven't already done so.

My is a bit more browser and mobile friendly.

Internet Down - Resolved

Internet service is down.  We are working with our service provider to re-establish service as quickly as possible.  Connections from off-campus to on-campus services will not function.  Connections from on-campus to off-campus services will not function.

Connections from off-campus to hosted solutions such as email will work.

Tuesday, December 18, 2018

Blackboard Down - Transition to New Solution Underway

As mentioned several times in prior email communications, the University is transitioning to a new version of Blackboard.  This process is expected to take until 12/24/18 to complete.  Updates on the progress will be shared on this blog.

We appreciate your patience as we have limped the existing Blackboard to its finish line after a series of system crashes.

Blackboard Down - Resolved

Blackboard reported down as of 1:00 PM.  ITS staff working to restore service ASAP.

Blackboard Down - Resolved

Blackboard confirmed down around 7:45 am.  ITS staff working to bring it back online.  We have had to engage Blackboard support for this issue.  Updates to follow.

Monday, December 17, 2018

Blackboard Down - Resolved

Blackboard is reported down as of 9:35 AM.  ITS is working to restore service ASAP.