Thursday, March 26, 2020

Residence Hall Network Switch Upgrades

Throughout the day and next few days, ITS will be perfoming some network upgrades on core networking equipment throughout the residence halls.  Please be advised that the network connections in your area may go down for several minutes while reboots take place.  Your patience during this is most appreciated.


Tuesday, March 17, 2020

Resolved: Listserver Outage

Listserver service has been resolved. 

Listserver Outage

Listservers are currently down. 


ITS staff are working to resolve the issue.

Life Sciences 1st Floor WIFI Down

Due to a power outage on the first floor of the Life Sciences building, WIFI is presently down.  Once power is restored, WIFI services will be available.


Thursday, February 27, 2020

Exploit email: Subject: Re: Financial Aid Award Info

If you receive the below email, delete it. Do not click on the link or grant download permissions to the site you are taken to. If you have any questions or concerns call the Help Desk at 313-993-1500

Thursday, February 20, 2020

Resolved: McNichols Internet Outage

The McNichols campus is currently experiencing an outage with the connection to our primary ISP. This affects internet access for the majority of devices on the McNichols campus as well as off site access to Detroit Mercy resources.

The Dental campus internet access should be unaffected but will not have access to McNichols resources

The Law campus resources will not be available offsite. Internet access and McNichols  resources from the Law campus are unaffected. 

Internet access from the wireless network and dorms on the McNichols campus should be unaffected by this outage.

ITS staff are currently working on the issue.

9:37 AM
Internet service has been restored. Users may need to restart their computer to establish a new connection with the network

Thursday, February 13, 2020

Updates: McNichols Campus - Campus Wide Power Outage

A DTE Substation problem lead to a power outage starting around 11:45 PM and running through 2:00 AM.  Many ITS services automatically started, however, the following services are currently unavailable: WiFi, Titan Net Home, and Group drives, Printing, and the Help Desk ticketing system. ITS is working to restore ASAP. All updates will be posted as they are made available.

9:40 AM - WiFi is again available.
3:00 PM - Home and Group drives restored

Monday, February 03, 2020

COMPLETED : Cascade Server Offline For Maintenance 02/04/2020 from 6:15 am to 8:15 am

Cascade will be offline from 6:15 am to 8:15 am on Tuesday, February 4th for planned maintenance.  Please check this blog for updates.

UPDATE: 8:10 am.  Services have been restored.  If you encounter any issues please submit a HelpDesk ticket at

Friday, January 17, 2020

COMPLETED : Cascade Server Offline For Upgrade 01/17/2020 @ 5 pm

The Cascade server will be offline beginning at 5 pm on Friday 1/17/2020 for a planned upgrade.  Please monitor this blog for updates.

UPDATE: 1/20/2019 9:25 am. The version 8 upgrade has been completed.  If you encounter any issues please open a ticket at