Wednesday, July 01, 2015

Newest phishing email to be seen within the UDM community

The below email DID NOT come from the ITS Department and IS NOT valid. 

Please do not click on the provided link.  Delete the message and then empty your trash/recycling bin. 

Thank you.

The UDM ITS HelpDesk Team


Tuesday, June 16, 2015

DENTAL PHONE SYSTEM BACK TO 100%

Hardware has been replaced and problems have been worked through.  Phone system is back to fully operational.  Thanks for your patience.

DENTAL PHONE PROBLEMS

Dental is currently experiencing problems with about 10% of it's phone numbers.  Callers may get busy signals or just ringing with no voicemail.  The issue is known to ITS/Phones and is currently being worked on by our own personnel as well as a third-party maintenance group.  There seems to be hardware issues and parts that need to be replaced in the Central Equipment.  We are working diligently to resolve and will update as needed.  Thanks for your patience.

Tuesday, June 09, 2015

Titan Connect Email - Some Users Are Recieving Error Messages Or Not Able To Login

Some users may be seeing the following errors when attempting to access, or while logged into, their TitanConnect/TC Email through the Luminis web page.

  • "System I/O error. Administrator, check server log on for details"
     
  • Unable to set priority or delete messages in the Inbox
     
  • While logging into TitanConnect/TC Email the system shows there are no messages in the Inbox.  
 ITS is aware of this issue and is working to resolve.  At this time no ETA is available.

If you are attempting to login and are not successful, continue trying.  In most cases this is not  because your account has been locked out, but a symptom of the current issue.

Please check back often.  Updates will be posted as they are made available.

Thank you,

The UDM ITS Dept.

Monday, June 08, 2015

Corktown Dental Campus - No Internet Connectivity

Currently there is no internet connectivity at the Corktown/Dental Campus.  The Network team is onsite and working to resolve the issue.  At this time no ETA is available.

Please check back for updates as they will be posted as soon as they are provided.

Thank you.

The UDM ITS Department

Tuesday, May 26, 2015

Dental Campus Down

The internet at Dental is temporarily down.  The network team is on its way to restore service ASAP.

 

 

Tuesday, May 19, 2015

Delay being seen with outbound Titan Connect e-mail

At this time Titan Connect users are experiencing issues sending out e-mail.  If you are experiencing this issue, do not attempt to resend as this will add to the mail that is currently waiting in the queue. 

We are currently working on a solution and will post updates here so check back often.  At this time there is no ETA.

Thank you.

Thursday, May 14, 2015

Blackboard system short outage – solved Thursday, May 14 at 9:00 a.m.



Due to software glitch in the system, Blackboard service had to be restarted to restore full functionality. This resulted in short service outage.

We are sorry for the inconvenience caused to users.

ITS