Tuesday, May 21, 2019

Resolved - Help Desk Ticket System Is Unavailable

The Help Desks ticketing system is currently unavailable dueto a scheduled update.  Should you need to submit a ticket please call the Help Desk directly at 3123-993-1500 and we will create a paper ticket that will be entered into the system as soon as it becomes available.  Please check back as all updates will be posted here as they become available.

Monday, May 20, 2019

Resolved - Argos is currently unavailable

Argos/eVisions is curently unavailable.  Our team is aware of the issue and is working to resolve.  At this time there is no ETA.  Please check back as all updates will be posted as they are made available.

The ITS Help Desk



UPDATE:

Access has been restored.  If you have any questions or are still experiencing access issues please cell the Help Desk at 313-993-1500.

Monday, April 29, 2019

RESOLVED - Home and shared/group drives are currently unavailable

Users may notice that both Home and Shared/Group drives are unavailable.  Our team is aware of the issue and is working to resolve the issue.  At this time there is no ETA.  Please check back as all updates will be posted as they are made available.

Update: Drives should be available at approximately 9:45am 

Resoled. Users should now be able to access Home and Share drives.  If you are not able ot please reboot your device to establish a fresh connection to the netpwrk.

Thursday, April 18, 2019

Blakboard Hosted Services - Update - April 19, 2019 2:00 AM to 7:00 AM


On Friday, April 19, 2019 between the hours of 2:00 AM - 7 AM EDT / 6:00 AM UTC - 11:00 AM UTC, Blackboard will be performing service impacting maintenance replacing firewall devices to increase capacity.

During this maintenance, Blackboard will be replacing firewall devices to increase capacity. Please take note that this is a service impacting maintenance occurring on a Friday which requires your servers hosted at VA3 to be offline during the maintenance period. While we strive to keep the time offline to a minimum, it may last throughout the maintenance period. Kindly inform your faculty and students to expect a service interruption during this maintenance window.


 

Discoverer Reports Server Currently Unavailable **RESTORED**

Discoverer is temporarily offline.

Thursday, April 11, 2019

Newest Spam Warning

If you receive the below email message do not open the attachment. Simply mark the message a spam/junk and delete.  This is not from the Presidents office and is not legitimate.  If you have any questions please contact the Help Desk at 313-993-1500


Monday, March 18, 2019

WIFI - Engineering - Sections of the building down

Sections of the Engineering building are temporarily experiencing WIFI issues.  ITS is working to restore service in these locations ASAP.

 

Friday, March 15, 2019

Group and home drives are currently unavailable as well as Remote Desktop ***RESTORED

Group, and home drives are currently unavailable as well as Remote Desktop.  Our team is aware of the issue and are working to restore services.  Please check back as all updates will be posted as they are made available.

User should now be able to login to the network and access both home and shared drives.  Remote Access has also been restored.  If you do not see your drives reboot your device to establish a new connection to the network.

As always, if you have any questions please call the Help Desk at 313-993-1500