Friday, April 13, 2018

SPAM ALERT - Fradulant HR Email

If you receive the below email message, delete it.  This is not an official communicaion from either HR or the University.



The PDF within contains a link to a fradulant site that will ask you to sign in with your O365 credentials.


If you should receive a message you are not sure about, and you do not see it listed on the blog, forward the message to the ITS Help Desk at helpdesk@udmercy.edu


Thursday, March 29, 2018

Service Restored - Titan Connect is unavailable

Service has been restored.



Titan Connect is currently unavailable.  Our team is aware of the issue and is working to resolve.  There is no ETA available at this time.  Check back as all status updates will be posted as they are made available.

ITS Help Desk

Monday, March 19, 2018

Phishing email - Comprehensive Analysis and Review

If you receive the following email please mark as 'Junk' and delete.  Do not click on the link within the email.  This is not from the ITS Dept or the Help Desk.


UDM IT Help Desk

Phishing email - Curriculum Review

If you receive the following email please mark as 'Junk' and delete.  Do not click on the link within the email.  This is not from the ITS Dept or the Help Desk.


UDM IT Help Desk

Wednesday, March 07, 2018

Disruption to internet connectivity UPDATE - Service restored

3/8 UPDATE:  All services have been restored.  We thank you for your patiences.  If you have any questions you can call the Help Desk at 313-993-1500.




3/7 UPDATE: Currently we are experiencing a disruption in internet connectivity. The issue has been found to be due to hardware failure.  Our team is working to replace the equipment and the repair will likely take until the end of the day or possibly through to tomorrow morning before connectivity is restored.

Please check back for any updates which will be posted as they are made available.

UDM IT Help Desk

Friday, March 02, 2018

McNichols Phones Offline

It has been reported that phones on the McNichols campus are offline.  ITS is investigating this matter.

 

Corktown Campus Offline

Due to a power related issue, the Corktown campus is completely offline.

 

Friday, February 23, 2018

SPAM email - "From the office of the President"

If you receive the below email, do not download or click on the attached PDF.  This is not from the President's Office and is not an official communication.  Mark the messgeas Junk and delete.

If you have any questions please contact the Help Desk at helpdesk@udmercy.edu | 313-993-1500

The ITS Help Desk

Friday, February 02, 2018

Channels 77-80 temporarily down

Please be advised channels 77-80 are presently down.  ITS is working to restore them as soon as possible.

 

 

SPAM ALERT - "Important Health Information"

The below email message is NOT official and did not come from ITS.  The provided link will take you to a spoofed Titan Connect login page.  No not attempt to login in and delete the email.

If you look you will notice that the grammer is incorrect within the message and the link provided is hidden.  These are two good indicators that a message is not an official ITS communication but SPAM.

Any questions or concerns should be directed to the ITS Help Desk, 313-993-1500