Converging @students.udmercy.edu into the TC Portal Announcement

 

As previously announced, UDM’s legacy Communigate e-mail solution (students.udmercy.edu) will soon be retired and in its place will be the integrated TitanConnect portal e-mail solution (tc.udmercy.edu).

 

The TitanConnect portal e-mail solution provides students with an @udmercy.edu.  An @udmercy.edu account may be a more attractive address to use particularly once you have graduated and choose to continue to use your University e-mail account.

 

Students with legacy e-mail accounts who would like to centralize their e-mail on the TitanConnect portal may “marry” their @students.udmercy.edu account to their new e-mail account.  All new mail sent to a students @student.udmercy.edu account will be directed to land into the students TitanConnect portal e-mail account.

 

This is a one-time process.

 

The legacy e-mail address will remain in existence to ensure mail sent to the old address is redirected to the TitanConnect portal e-mail inbox.

 

Existing e-mail stored in legacy students@udmercy.edu account may be transferred into the TitanConnect portal e-mail account using Communigates “redirect” feature.

 

After marrying an account together, it is strongly recommended to establish a Communigate redirect rule just in case new messages mistakenly land in the legacy e-mail inbox.

 

To perform the linking/marrying process you must know in advance:

1.       Your TitanConnect user code and password

2.       Your Communigate user code and password

 

If you do not know your TitanConnect password, go to http://tc.udmercy.edu and click on the “forgot password” feature.  Answer your own security questions to reset your password.

 

If you do not know your legacy Communigate password you will need to stop by the ITS Helpdesk in the Fisher building, Room 230, during Helpdesk hours of Mon-Thurs 8:30 am to 7:00 pm or Fri 8:30 am to 5:00 pm and present your UDM student ID to have this password reset.  The Helpdesk is closed on University holidays.

 

To perform the linking/marrying process go to https://www.udmercy.edu/mailmap/  (note the https).

 

If you have questions about this process, please feel free to submit a ticket into the http://helpdesk.udmercy.edu system or contact helpdesk@udmercy.edu or visit the helpdesk in person during standard business hours or use the Helpdesk’s IM solution available during standard business hours at http://it.udmercy.edu.

 

Members of the ITS department will be available in C&F10 on Tuesday, November 24, at 1:00 pm for Q

YouTube Performance Feedback

A week or two ago, ITS implemented some improved bandwidth adjustments that were believed to address the sluggishness and buffering with YouTube.  We would appreciate hearing any feedback you may have regarding the performance of YouTube on campus via wired computer or wireless.  If you can share the location and approximate time where you have had success or problems that would be Helpful to ITS.  (i.e. WIFI in the Quads at 3amish, Office in Briggs at 10:00 am,  WIFI in Student Union around 2pm ish)

 

Report from UDM's ISP - TT66211: commodity/Internet2 outages 11/14/09 08:30 EST

Subject: TT66211: commodity/Internet2 outages 11/14/09 08:30 EST

-----------------------------------------------------------------------
SUBJECT: We are experiencing intermittent commodity/Internet2 outages
within the Merit Regional Network.
The exact cause and scope are unknown at the present time.

SCOPE: We are experiencing intermittent commodity/Internet2 outages

STATUS: This issue is being actively investigated. Additional
information will be provided as it becomes available.

START TIME: Saturday, 14 November 2009, 08:30 EST

-----------------------------------------------------------------------
pfc

---------------------------------------------------------------------
Network Operation Center Merit
---------------------------------------------------------------------
Merit Network, Inc.
--------------------------------
noc@merit.edu
www.merit.edu/mail.archives
---------------------------------------------------------------------

Blackboard service available 11/13 4:01 p.m.

Blackboard service was restarted and it's fully operational.

We apologize for the inconvenience.

ITS

Blackboard short maintenance scheduled for 11/13 at 4.p.m.

There is a problem identified in Blackboard service that may cause slow response. This situation requires restart of the services, resulting in short service outage (app. 3 minutes).
This restart is scheduled for 4 p.m. It is highly recommendable that users log out Blackboard during this outage.
Thanks for your understanding,

ITS

Calihan Data and Voice outages 11/12/2009

Due to construction there will be outages in Calihan for both the phone and data networks. The west side of the 1st floor will experience both data and voice outages throughout the day. These are the same outages that were planned for 11/11/2009, however, due to complications with the closet move they were unable to be completed until today. Please check back here for updates and completion status.

UDM ITS

Calihan Data and Voice outages 11/11/2009

All data and voice connectivity in Calihan was restored as of 7:00 pm Nov. 11. If there are any issues please contact the main office in Calihan.

Calihan Data and Voice outages 11/11/2009

Due to a closet move there will be outages in Calihan for both the phone and data networks. The 2nd floor north end will experience both phone and data outages for most of the day. The west side of the 1st floor will experience a data outage later in the day. Please check back here for updates and completion status.

UDM ITS

Apecs and Weblink are operational 3:32 PM

The UNISYS environment (Apecs and Weblink) are back online. ITS Dept.

UNISYS mainframe - Apecs will be down about 10 minutes

The UNISYS mainframe is locked up - requires a reboot. This will take about 10 minutes. Thank you, ITS Dept.