Thursday, October 08, 2015

Blackboard software update scheduled – Monday, Oct. 12 starting at 7:30 a.m.

Blackboard software needs several security and functional updates. This action is scheduled for Monday, October 12, starting at 7:30 a.m. Expected system downtime is 2 hours. Please close your session and log out of Blackboard before 7:30 a.m. Monday.

This action requires few system restarts; please do not log into Blackboard before you check this blog with availability announcement, even if Blackboard looks like it returned to service – loss of data and your work may be result.

Please continue to check this blog for all updates on status of this action.

Sorry for possible inconvenience and thank you for your cooperation.


Wednesday, October 07, 2015

Wired internet connectivity is currently unavailabile in Briggs

Due to a plumbing issue, there is no wired internet connectivity on the bottom floor of Briggs.  Our teams are aware of the issue and will work to restore service once the plumbing issue has been resolved.

No ETA is available at this time.

Please check back often as we will post updates as they are made available.

The UDM ITS HelpDesk

Monday, October 05, 2015

Group Drive's - Access not available for all

Some users may not have access to shared or group drives at this time.  Our team is aware of the issue and are currently working to resolve.  At this time no ETA is available. 

Please check back as updates will be posted and they are received. 

Thank you.

ITS HelpDesk

Friday, September 18, 2015

Spam Warning - Emergency Notification

Should you receive a message entitled "Emergency Notification" from an user, please feel free to delete it.  It is a scam.

Wednesday, September 16, 2015

Slow or unresponsive internet connectivity - Resolved

Community members may be experiencing a service issue with internet performance.

We received notification from our provider that due a DDoS attack some members may experience latency and slowness.  The issue is currently being worked on by our provider and will be resolved. No ETA has been provided.

Wednesday, September 02, 2015


Voicemail has been fixed and has been tested and is currently running at 100%.  Thanks for your patience.

VOICEMAIL - Sporadic Issues

Voicemail is currently experiencing a problem with a piece of hardware.  Users will find that when leaving or retrieving a message there is currently a 1 in 5 or 20% chance of the call not reaching the mailbox.  If you try to leave or retrieve a message and get a strange greeting - please just hang up and dial again and it should work.  University IT is working with our 3rd party Maintenance Company "Communitech" to acquire the needed part and get it replaced ASAP.  Sorry for the inconvenience.

Friday, August 28, 2015

All systems operational at this time

If you notice something down, please let us know.