Wednesday, December 17, 2014

McNichols Campus Power Outage - Systems Brought Offline

Just a quick reminder that due to the scheduled power outage non-critical systems will be brought down on Wednesday and critical systems will start to come offline at 6:00 am.  Once power has been provided to the Fisher building, ITS will begin the process to restore access to services.  This may take up to 3 hours to fully complete.


Please note all podiums will be offline and may remain offline until we return in 2015.

Monday, December 08, 2014

Major Upgrade to the TitanConnect Reporting Database System

The data loads are continuing, with the Student load running through the evening and then the Finance load starting right after that.  We will inform people as each system becomes available.

12/09/14 - There have been issues with the loading of Finance data to the ODS. At this time there is no ET for the resolutions. Once an assessment of the issues are completed more posts will be forth coming.

14:30 status
Finance data load is progressing.

Reviewing possible performance enhancements as the loads are running slowly.

18:25 status
Finance data is still loading - working with vendor support for solutions.


3:00 status -  Financial data load has completed
 Note:  MFT_FUND_HIERARCHY_FISCAL error during load, and trouble ticket is open.

6:42 status - General data load has completed
Human resources has started.

10:00 - ODS Prod access to Discoverer has been restored
NOTE: DATA HAS ONLY BEEN PARTIALLY LOADED but reporting on Student and Finance is available.

14:10 - HR data has loaded
THE DATABASE WILL NOW BE TAKEN OFF LINE to apply performance and patch fixes.

15:40 - The patches have been applied. The MFT_FUND_HIERARCHY_FISCAL which failed during the Financial data load is being rerun.


7:00 - Financial Aid is Loading - should be completed before noon
This is the last data load.

10:50 - Financial Aid data is loaded.

4:00 p.m. - All data has been loaded and is now available for reporting.  Be cautious and check out the data.  Some load issues have been reported with Student and Finance and are being addressed as ITS is informed.

Major Upgrade to the TitanConnect Reporting Database System

The upgrade has been progressing, and is now in the "Load Data" step.  This was attempted earlier, but disk space problems kept it from finishing.  We are now past the point where the error occurred and are optimistic that this time it will complete successfully.  An update will be added to the Blog before the end of business today, December 8, 2014.

Wednesday, December 03, 2014

A major upgrade to the TitanConnect Reporting Database system, the Operational Data Store (ODS) will begin after normal business hours today, December 3, 2014 (at approximately 6:00 p.m.).

This upgrade will take UDM from version 8.1 to version 8.4.1 and necessitates a complete reload of data from the TitanConnect production database to the ODS. 

The upgrade and reload will take 4 - 5 days to complete, so the TitanConnect Report Viewer and TitanConnect Report Writer will not be available for use until Sunday, December 7 and may not be available until sometime Monday, December 8.

A notice will be posted on the UDM Blog, as will the availability of the TitanConnect Reporting system when the upgrade is completed.

The UDM Status and Outage Blog can be found at:

Thank you in advance for your patience during this important upgrade.

Sunday, November 30, 2014

TitanConnect IMAP/POP3 and LDAP Maintenance - December 1st 6:00 - 7:30 a.m

Maintenance has been scheduled for December 1st from 6 to 7:30 a.m. on TitanConnect imap, pop3 and ldap services.  During this maintenance window service disruption can be expected.  Please check this blog for updates.

Update : 7:25 a.m.  Maintenance has been completed.  

Saturday, November 29, 2014

TitanConnect INB/SSB Service Restored

TitanConnect INB and SSB service has been restored.   Thank you for your patience during this outage.

Friday, November 28, 2014

TitanConnect INB Down

It has been brought to our attention that TitanConnect INB is currently down.  We are working to resolve the issue.

Tuesday, November 25, 2014

TitanConnect Maintenance Scheduled - Wednesday, Nov. 26, 2014 6:00 am - 7:15 am.

Maintenance has been scheduled for TitanConnect services on Wednesday, November 26, 2014 from 6:00 to 7:15 a.m.  During this maintenance window service disruptions of up to 10 minutes can be expected.   Services affected include TitanConnect portal, email including pop3 and imap, INB and SSB.  Your patience during scheduled maintenance is always appreciated. Please check this blog for updates. 

Internet Slowdown and Slowness from Law & Dental Campuses

We are currently experiencing a network slowdown between the McNichols campus and the Internet.  This started around 7:39 am. 


Dorms are unaffected by this but the rest of campus will experience slowness while we work to resolve this ASAP.


Communications from Law and Dental campuses to the MCN campus (for TitanConnect) will be slower than normal during this period.