Wednesday, February 15, 2017

Phishing Email - Do Not Open, Do Click On Enclosed Link

If you receive the below email, be aware that it is not an official communication from the University's ITS Dept.  It is a phishing scam and should be deleted.  As well the link within the email is not associated with the University.  Should you have any questions please contact the Help Desk at 313-993-1500.


Tuesday, February 07, 2017

Main Web Server — Service Restored; sites.udmercy.edu Offline

The main Detroit Mercy web server has been restored. Sites (blogs) are offline. Restoration work is in progress.

Main Web Server Outage

The main Detroit Mercy web server is offline.  Restoration work is in progress.

Wednesday, February 01, 2017

Users may experience problems when trying to login to the Titan Connect Portal



Due to a recent Chrome update, v56 released by Google on 1/25/17, the Chrome browser is no longer compatible with the Titan Connect portal.  Community members will want to access the portal using either Internet Explorer or Firefox as their browser.

A ticket has been opened with Google regarding this issue.  Any updates will be posted here as they are made available.

UDM ITS Help Desk

Friday, January 13, 2017

Cascade Service Outage

Cascade services are offline.  Restoration work is in progress.

Production Database updates Jan.16


ITS will be updating banner modules in the production database and this may require restricting database access during the upgrade process. Please check this blog for update notifications and access news.

11/16/17  3:30 pm - The Production update has concluded. Anyone experiencing any issues with Banner or self service please report the problem(s) to the ITS help desk.

Tuesday, January 10, 2017

Phishing email being seen within the UDM community

There is a new phishing email that has been seen within the community.  This communication is not from the ITS department. You will want to mark the message as junk and delete if necessary.

UDM ITS Help Desk


Friday, January 06, 2017

ATT Telecom Maintenance - 1/9/17 12:00 am

ATT Telecom maintenance taking place on 1/9/17 between 12 am and 6 am. There may be a momentary interruption in service during this time.

Service Restored - Network printers are unavailable

Currently, we are experiencing an issue that has taken all network printers off line. Out team is aware of the issue and we are working to resolve.

Please check back as all updates will be posted as they are made available.

Thank you,

UDM Help Desk

Group and Home drive access is unavailable

Currently, we are experiencing an issue that may cause some users to not have connectivity to their Home or Group drives.  Out team is aware of the issue and we are working to resolve. 

Please check back as all updates will be posted as they are made available.

Thank you,

UDM Help Desk

Wednesday, January 04, 2017

Blackboard short service outage planned for Thu. Jan. 5, starting at 7:30 a.m.



We plan to execute necessary software restart for Thursday, January 5, at 7:30 a.m. This action will cause Blackboard service outage in duration of up to 30 minutes. To prevent possible loss of work and data, please close your session and log out of Knowledge before 7:30 a.m.

Check this blog for updates on course of this action and Blackboard service availability.

Thank your for your patience and cooperation,

ITS

Residence Halls Internet service maintenance Thu. Jan. 5 * Advance notice



Work on network structure for Residence Halls will result in loss of Internet service, starting at 7:30 a.m. on January 5. Expected out-of-service time is one hour.

These changes are expected to contribute to better Internet service to Residence Halls.

We apologize for the inconvenience caused by this action.

ITS