Monday, July 27, 2015

Blackboard maintenance scheduled – Tue. 07/28, 7:30 – 8:30 a.m.

Minor updates to Blackboard software will be performed Tuesday morning, starting at 7:30 a.m. These updates require restart of Blackboard service which will result in short outage.

Please don’t plan to use Blackboard between 7:30 and 8:30 a.m. If you are in the system, please close your session and log out to prevent possible data loss. Please check this blog for status of the update action.

Thank you for your cooperation,


Tuesday, July 14, 2015

Error: Banner is being blocked - PLEASE READ

Some users attempting to access Banner/INB could be seeing an error window popping up like the one below.  Please be advised that the ITS team is aware of the issue and are working to resolve.  At this time no ETA is available as to when access via the TC portal will be restored.  

There currently is a  direct link to INB available.  Please email the HelpDesk at from your UDM email account.  We will respond with the link enclosed.

Please check back for updates.

Thank you,

The UDM ITS Dept.

Thursday, July 09, 2015

DENTAL Phones back to 100%

Phones back to normal.  Sorry for the inconvenience.


Problem with Dental phones across the board.  IT working to repair.

Wednesday, July 01, 2015

Newest phishing email to be seen within the UDM community

The below email DID NOT come from the ITS Department and IS NOT valid. 

Please do not click on the provided link.  Delete the message and then empty your trash/recycling bin. 

Thank you.

The UDM ITS HelpDesk Team

Tuesday, June 16, 2015


Hardware has been replaced and problems have been worked through.  Phone system is back to fully operational.  Thanks for your patience.


Dental is currently experiencing problems with about 10% of it's phone numbers.  Callers may get busy signals or just ringing with no voicemail.  The issue is known to ITS/Phones and is currently being worked on by our own personnel as well as a third-party maintenance group.  There seems to be hardware issues and parts that need to be replaced in the Central Equipment.  We are working diligently to resolve and will update as needed.  Thanks for your patience.

Tuesday, June 09, 2015

Titan Connect Email - Some Users Are Recieving Error Messages Or Not Able To Login

Some users may be seeing the following errors when attempting to access, or while logged into, their TitanConnect/TC Email through the Luminis web page.

  • "System I/O error. Administrator, check server log on for details"
  • Unable to set priority or delete messages in the Inbox
  • While logging into TitanConnect/TC Email the system shows there are no messages in the Inbox.  
 ITS is aware of this issue and is working to resolve.  At this time no ETA is available.

If you are attempting to login and are not successful, continue trying.  In most cases this is not  because your account has been locked out, but a symptom of the current issue.

Please check back often.  Updates will be posted as they are made available.

Thank you,

The UDM ITS Dept.

Monday, June 08, 2015

Corktown Dental Campus - No Internet Connectivity

Currently there is no internet connectivity at the Corktown/Dental Campus.  The Network team is onsite and working to resolve the issue.  At this time no ETA is available.

Please check back for updates as they will be posted as soon as they are provided.

Thank you.

The UDM ITS Department