Friday, February 12, 2016

Newest phishing email

Below is the newest phishing email to be seen within the UDM community.  If you receive this email mark it as "Junk" and delete.   Do not respond.

The UDM ITS HelpDesk

Wednesday, February 03, 2016


There is currently an issue with "Message Waiting Indicators".  Users may have voicemails and not have an indicator or may have no messages and yet it says that they do.  This seems to be an across the board problem.  USERS CAN STILL LEAVE AND RETRIEVE MESSAGES AS NORMAL.  Mailboxes will just have to be checked periodically in order to know whether a Voicemail exists.  We are working to resolve and will update when applicable.  Thanks for your patience.

Friday, January 29, 2016

McNichols Network Outage - 15 minute long - starting at 3:45 pm today

Please be advised there will be a brief network outage on the McNichols campus on Friday, January 29, 2016 from 3:45 pm to 4:00 pm to address some emergency maintenance repairs.  During this time, you may continue to use your computer however, access to services hosted from the McNichols campus will be affected.  Your patience during this brief outage will be most appreciated.


Sunday, January 24, 2016

Residence Hall - Re-Restored as of 2:00 pm

Continued reports of the residence hall network services not properly functioning led to IT revisiting the issue.  A workaround is temporarily in place and internet service be functioning as of 2:00 pm today.

Saturday, January 23, 2016

Residence Hall - Internet Down

Internet service to the residence halls is temporarily down.  ITS staff are working to restore service ASAP.

Friday, January 22, 2016

TitanConnect Maintenance Completed Saturday Janueary 23rd - 7:00 am to 12:00 pm

Between 7:00 and 9:30 am directory services will be brought offline for service.  Services impacted by this outage include Blackboard/Knowledge and applications serviced by CAS/Shibboleth. Between 9:30 am and 12:00 pm TitanConnect portal service may experience slower than normal response times as other servers are brought offline. 

Update: 11:57 a.m.  The maintenance window has been extended.  Please check this blog for further updates.

Update: 12:50 p.m.  Maintenance has been completed.  All services have been restored.  Thank you for your patience during this outage.

New phishing scam email

A new email has been seen within the community.  This was not sent by the ITS Department.  Do not click on the link within the email.  Simply mark the message as Junk and delete.

The UDM ITS Dept.

Wednesday, January 20, 2016

O365 Exchange Service Degradation - IMAP Access

Current Status: Engineers have determined that a code issue has been introduced with a recent build update. The IMAP protocol is unable to automatically load data from Exchange Online databases. Engineers are currently implementing a fix in order to remediate end-user impact.

User Impact: Affected users are unable to receive emails when accessing Exchange Online through the Internet Message Access Protocol (IMAP). As a workaround, users may be able to access mail via the Outlook Web App (OWA).

Customer Impact: Analysis of incident scope indicates that a limited number of customers appear to be impacted by this event. However, those customers affected likely have a large number of users experiencing impact. Engineers have received a few isolated customer reports of this issue.

Incident Start Time: Monday, January 18, 2016, at 12:00 PM UTC

Estimated Restoration Time: By Friday, January 22, 2016, at 1:00 AM UTC

Preliminary Root Cause: As part of our efforts to improve service performance, an update was deployed to the affected infrastructure; however, the update caused a code issue that prevents the IMAP protocol from automatically loading data from Exchange Online databases.

Next Update by: Friday, January 22, 2016, at 2:00 AM UTC

Systems down – maintenance action Wed 01/20

To remedy consequences of fire we had on Campus Friday, number of systems is taken down for maintenance. These systems are Document Management, Image Now, UDM Survey, Food Services, Card ID, ITS Help Desk, Facilities Help Desk, Vuetura Mailing and Power Clock.
Internet is down for Student Dorms, as well, at this time.
Systems will be returned to service as soon as maintenance action concludes, approximate down time up to 2 hours.  

Student/Faculty/Org Web Server & Sakai Maintenance - 1/20/16 9:00 a.m.

The student/faculty/org web server and Sakai will be offline beginning at 9:00 a.m. this morning for approximately 2 hours for emergency service.