TitanConnect Portal *Resolved*

The TitanConnect website is currently experiencing an outage.  Please instead use the University's new portal system at https://my.udmercy.edu. 

For those who have yet to claim their Titan Pass credentials, your Titan Pass user code is your username (i.e. doej) and your password may be obtained by going to https://my.udmercy.edu and clicking on the “Forgot Password” link or "Activate Account" link.  Titan Pass will send to your University email account a link to establish your Titan Pass password. 

Note:  your user name does NOT include the @udmercy.edu portion of your email address.  If you forget your password, you can always return to this screen and use the “forgot password” option.

Update, 9:54 a.m. — TitanConnect is down due to a hardware failure. The hardware vendor has been notified.

Update, 2:15 p.m. — A Field Engineer from the hardware vendor has been dispatched. Replacement parts for the failed hardware are expected to arrive by approximately 9:00 p.m. tonight. We will continue to update this post.

Update, 9:40 p.m. — TitanConnect is back online.

Two-Factor Authentication *Resolved*

Members of the Detroit Mercy community with Two-Factor Authentication may experience difficulty logging in to Microsoft 365 services.  Microsoft is currently working to resolve the issue. 

Blackboard Outage *Resolved*

We are aware of the concern with Blackboard and we are working with BB support to resolve as soon as possible.  We will update this blog accordingly.

UDM Network Team

Blackboard Error After Login *Resolved*

ITS has just been notified of errors after users log in and access a course shell.  We are working to locate staff to address the issue as quickly as we can.

Blackboard Outage *Resolved*

BB will be taken offline for scheduled maintenance @ 0800 The window for this maintenance is 30min.

ITS Network Team

Blackboard Maintenance Wed, Nov 14 8:00 am - 8:30 am

Just a quick reminder as announced via email and on the Blackboard announcement section that the system will be transitioned to authenticate using your Titan Pass credentials.  The system will be down from 8:00 am and will be back online at 8:30 am.

If you have not already claimed your Titan Pass credentials, go to my.udmercy.edu and click on the Authenticate Account option.  Enter your user name and an email will be sent to your Office 365 email account which will allow you to set your password.

You can then go back to blackboard.udmercy.edu or access it via login to the my.udmercy.edu portal.

We apologize for this inconvenience this morning in allowing us to make this move now in preparation for the new Blackboard environment coming in Term II.

Blackboard Down - 11/1 @ 7:00 am *Resolved*

A new issue has cropped up since we went back online yesterday night preventing users from logging in.  ITS is looking to address this ASAP.  Please bear with us.