M365 Service Health Notification

OneDrive for Business service alert Incident information Title: Some users may have been intermittently unable to access OneDrive for Business ID: OD223253 Status Service Restored Details Title: Some users may have been intermittently unable to access OneDrive for Business User Impact: Users may have been intermittently unable to access OneDrive for Business. Final status: Our investigation determined that a recently enabled flight change, intended to adjust the threshold of timeouts for specific cache queries, was resulting in impact to user access requests. We've disabled this flight change and confirmed impact has been remediated after carefully monitoring the environment. Scope of impact: This issue would have affected any of your users intermittently if they were routed through the affected infrastructure. Start time: Thursday, October 1, 2020, at 12:19 AM UTC End time: Thursday, October 1, 2020, at 9:30 AM UTC Root cause: A recently enabled flight change intended to adjust the threshold of timeouts for specific cache queries was unexpectedly resulting in impact. Next steps: - We're reviewing our deployment and flight change procedures to help prevent similar problems in the future. This is the final update for the event. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052