Potential Problem with Respondus Monitor - Wednesday 11/25

A note from our partner, IDS.

It looks like Amazon Web Services (AWS), a service that provides the backbone for many web services, including Blackboard and Respondus Monitor, started experiencing an outage around 9 this morning and extending into the afternoon. 

 

While I'm glad to report this hasn't 100% prevented folks from using our online services, IDS is seeing a slight increase in reports of issues using Respondus Monitor in particular. 

 

Amazon is working on this issue and hopefully will have full service restored soon.

 

We apologize for this inconvenience and appreciate your patience.

 

IDS

Scheduled Maintenance - LimeSurvey

 On Friday, November 27, from approximately 0900 to 0930, Limesurvey will not be available because of scheduled maintenance.  We apologize for and inconvenience.

Scheduled Maintenance - Self-Service & Banner - Starting November 20, 2020 at 5:30 p.m.

Please be advised that ITS will be performing maintenance on the Banner system starting this Friday, November 20, 2020 at 5:30 p.m. and running through Sunday, November 22, 2020 at 12:00 p.m.

 

During this period of time neither Banner Self-Service, Argos nor Banner Application Navigator will be available.  You will still be able to log into the my.udmercy.edu portal to access other features.

 

You will also maintain access to all other systems including Blackboard, O365, Teams, Helpdesk, www, RDP, Cascade, Raiser’s Edge, Slate, PeopleAdmin, COVID App, COVID Travel App and many more systems.

 

Updates that originate from Banner to Blackboard, the ID Card system and other systems will be temporarily halted during this time as well and will resume Sunday.

 

Your patience during this time will be most appreciated.

 

ITS will provide regular updates on progress utilizing our https://udm-its.blogspot.com outage blog (which celebrates 15 years of existence next month).

 

UPDATE: There remains two open issues: clearinghouse and degree audit are being worked on and are not available yet. Work continues and the services will be available as soon as possible.

ITS

 

 

 

 

Channels 91 & 92 Down

Channels 91 & 92 reported down.  ITS working to restore service.

 

Phishing Email: E-Verification...

If you receive the below email message, delete it, this is not an official message from the ITS Dept.  If you have clicked on the link we suggest you change your password. Should you need assistance call the Help Desk at 313-993-1500

 

 

East Quad - WIFI Down

Building WIFI reported down.  ITS is working to restore.

 

Resolved: Internet connectivity unavalable at Corktown and Riverfront Campuses

 Due to a fiber cut, the internet is unavailable at both the Dental and Law campuses. At this time there is not ETA as to when this will be fixed. Check back often as updates will be posted as they are made available to us.

 

11/9/10 5:10 PM: We have been informed that internet access has been restored at all campuses. Those on site may need to reboot their device to reestablish a connection to the network.

Office 365 email and Outlook Clients Not Functional at this Time

 At 3:30 PM Microsoft communicated they are working to resolve a problem with their email system.  We are awaiting further details from them at this time.

Phishing Email - Subject: Notice from Microsoft Outlook

If you receive the below email message, delete it, this is not an official message from the ITS Dept.  If you have clicked on the link we suggest you change your password. Should you need assistance call the Help Desk at 313-993-1500

 

 

Outlook - Users are not able to access

 Community members may not be able to access their Outlook email at this time. Microsoft is aware of the issue and is working to resolve. No ETA has been provided. Updates will be posted as they are made available.

Message from Microsoft:

EX225938, Exchange Online, Last updated: November 5, 2020 3:07 PM

Start time: November 5, 2020 12:25 PM

Status

Service degradation

User impact

Users may be unable to access their mailboxes through Exchange Online via all connection methods.