Blackboard Security Update - December 7, 2022 1:00 AM

A required security update will be applied to Blackboard at 1 AM EST on Wednesday, December 7, 2022. It is expected there will a Blackboard service outage for about 15-20 minutes, please plan accordingly.

 

Internet Down - Corktown Campus

Internet connections are presently down at Corktown.  The networking team is working to restore service as quickly as possible.

Issue Resolved

The networking team worked late into the night and was able to resolve the issue experienced affecting multiple systems across the University around 3:00 AM.

Networking Issue Reported

ITS has received reports of WIFI issues in West Quad and additional issues in other areas of the campus.  ITS is investigating.

my.udmercy.edu portal maintenance 11/15/22 7:00 AM to 7:45 AM

Please be advised the University’s my.udmercy.edu portal will temporarily be down starting at 7:00 AM, tomorrow, November 15, 2022 while we enhance its security by converting the authentication to leverage the Office 365 multifactor solution.  Should you attempt to go into the portal during this time, you will receive a notice indicating the portal is temporarily down.

 

ITS

Residence Halls - Internet Down

We have reports that networking may be down in the residence halls this morning.  ITS Networking staff are investigating and if down, will work to restore service ASAP.

Listserver Temporarily Down

Email distribution within the listserv is temporarily down.  ITS staff are working to bring it back online ASAP.

Banner Upgrades - October 15, 8 a.m. - 2 p.m.

 On Saturday, October 15 from 8 a.m. - 2 p.m., Banner will be offline while ITS works to install system upgrades.

Emergency Electric Service Interruption at the McNichols Campus Tonight, 9/2/22 - IT Implications

As a result of the DTE emergency power outage occurring this evening at 10:30 PM, a number of services may come offline (WIFI, Cable TV, telecom) during the outage.  Should the outage extend further on campus IT resources may also come offline for a period of time.  Critical production services will be restored as quickly as possible.

Office 365, Blackboard and other hosted solutions should remain available during this outage.

 

ITS will update our outage blog at https://udm-its.blogspot.com/ with details as they become available.

 

ITS

Novi Campus WIFI Down

We are awaiting confirmation on power and will re-activate the service once power is restored.

MCN WIFI and Listserver Processing Down

At the moment, the McNichols general campus WIFI and Jesuit WIFI is down.  Residence Halls WIFI is up.  Staff are working to restore service as quickly as possible.

 

Also, back-end listserver processing is down.  The site is up but mail is not flowing.  Staff working to restore service to this as quickly as possible as well.

Listserver Down

Please be advised the University listserver went down hard yesterday and ITS is in the process of rebuilding it on a new server. The rebuild, with all the archive history, will take about two days to complete. Any pending messages will be processed at that time.

Service Restored: No internet available in the Briggs Bldg

Internet service has been restored. 12:33PM

 

 

 

Currently we are investigating a possible loss of power that may have resulted in no internet connectivity  available in the Briggs Bldg. At this time there is no ETA.

 

Please check back for updates which will be posted as they are made available.

ITS Help Desk

Listserver Down

The listserver is down and will be restored to service later this morning.  We are working to migrate this to new hardware to overcome the uptime issues.

Self-Service Banner Configuration Change - Complete

The configuration change to Self-Service Banner General, Student, Registration, and Faculty pages is complete.  Service has been restored.

Self-Service Banner Configuration Change

Self-Service Banner General, Student, Registration, and Faculty pages will be offline today between 7-11 a.m. for a configuration change.  A notice of completion will be provided here on the ITS Status Blog.  

Banner System Upgrades - Complete

System upgrades to Banner are complete. Service has been restored.

Banner System Upgrades

Banner will be offline today (June 20) from 7 a.m. – 12 p.m. while ITS works to install system upgrades.  A notice of completion will be provided here on the ITS Status Blog.

Banner Application Navigator and BDMS Configuration Change - Complete

The configuration change to Banner Application Navigator and BDMS is complete.  Service has been restored.

Banner Application Navigator and BDMS Configuration Change

Banner Application Navigator and BDMS will be offline today between 3-5 p.m. for a configuration change.  A notice of completion will be provided here on the ITS Status Blog. 

WiFi connectivity in Engineering

There are WiFi Access Points in Engineering that are not connected and are causing low to no signal being available. Our network team is aware of the issue and are working to resolve. There is no ETA available at this time. All available updates will be posted here.

Intercampus Connections and MCN Wi-Fi down

Our Internet service provider is rapidly repairing a fiber splice to restore connections no ETA at the moment but we will update as soon as one available.

Remote Server Down

The remote server is down and ITS will bring it back online as soon as possible.

Remote Desktop Services - Temporarily Down

Remote access for on and off campus is temporarily down while we address a license issue.

McNichols Network Maintenance - Wednesday, March 30, 2022 from 6:00 AM to 6:30 AM

Please be advised all network connections into and out of the McNichols campus will be temporarily offline this Wednesday, March 30, 2022 from 6:00 AM to 6:30 AM while we upgrade our speeds and cutover to a new connection.

Cloud hosted services (Blackboard, O365, Slate, Raiser’s Edge, etc.) will remain available to users from off-site locations while on-site services (WWW, My Portal, RDS, etc.) will only be available to users on the McNichols campus during this time.

Outage updates will be provided at:  http://udm-its.blogspot.com/

ITS

 

Banner Self-Service Issue

ITS is investigating the reported 403 Forbidden Issue that appears when trying to access self-service.

Phishing email - Payroll Review

The below email is a phishing scam and is not legitimate. Please delete the message if you received it. If you have clicked on the link, and provided your credentials, change your O365 password. If you have any questions contact the Help Desk at 313-993-1500. 

 

Remote Desktop Server - Down

ITS is investigating the remote desktop server at the moment and will to restore ASAP.

Banner & Self-Service Temporarily Down for Maintenance

Banner & Self-Service will be down from 8:00 to 1:00 PM for maintenance.

Listserver - Down

ITS is working to restore listserver services ASAP.

Listserver Temporarily Down

The listserver is currently undergoing maintenance and will be brought online as maintenance is done.

Listserver Maintenance

ITS is performing some maintenance on the listserver.  We anticipate it will be down for about one hour.

Phishing Scam - 2022 New Individual Assistance Program

The below email is a phishing scam and is not legitimate. Please delete the message if you have received it. If you have clicked on the link, and provided your credentials, change your O365 password and contact the Help Desk at 313-993-1500.

 

 

Listserver Maintenance

The listserver will be temporarily down this morning for maintenance.

Various IT Services Temporarily Down

ITS is investigating an issue that may creating access issues on a number of systems.

 

These include Banner and Self-Service but may include others as well.

 

ITS staff are working to restore service as quickly as possible.