Banner Upgrades - November 9 & 10

Banner will be offline while system upgrades are installed during the following windows:
•    Saturday, November 9, 12:30 a.m. – 10:30 a.m.
•    Saturday, November 9, 11:00 p.m. – Sunday, November 10, 9 a.m.

My Portal/Banner/Cashnet Up

All services are back online at this time.

My Portal/Banner/Cashnet Down

Please be advised the my.udmercy.edu portal, Banner and our CashNet system are temporarily down.  ITS is working to restore service ASAP.

Holden CATV Service Down

ITS is working to restore CATV service ASAP.

McNichols Internet Connection Maintenance - September 24, 2024 after 10:00 PM for just a few minutes

There will be a very brief outage this evening, September 24, 2024, after 10:00 PM while the ITS department applies security and maintenance patches to our primary McNichols firewall.  Access to services from offsite to McNichols housed services will be temporarily unavailable during this very brief period.

We apologize in advance for the inconvenience.

 

ITS

 

McNichols Internet Connection Maintenance - September 18, 2024 6:00 AM for 10 Minutes

Wednesday morning at 6:00 AM there will be a brief 10-minute network outage while the ITS department applies security and maintenance patches to our primary McNichols firewall.  Access to services from offsite to McNichols housed services will be temporarily unavailable during this very brief period.

We apologize in advance for the inconvenience.

ITS

Zoom - Please change your password

Zoom is recommending all users change their Zoom password to something different and unique.

 

To reset your Zoom password, open a web browser and go to the Zoom website and use the forgot password feature.

 

ITS encourages you to do this.

 

ITS

Multiple Variations of Phishing Messages

 Over the past several hours, multiple variations of phishing emails have been sent from compromised @udmercy.edu accounts.

Users using the web client should mark these as phishing emails.

Know they are not legit.

The University does not need you to confirm or verify your account as we base account access from your registration or employment status.

Phishing Message - Please Do Not Click Link

Please note, the following is not legit.  Please mark it as Phishing.

 

Phishing Email Message - Not Legit

Should you receive the following message, know this is not a legit message. 

 

You should report it as phishing within Office 365.

 

 

 

 

Banner Upgrades - August 3 from 12:30 a.m. – 8:30 a.m.

 On Saturday, August 3 from 12:30 a.m. – 8:30 a.m., Banner will be offline while system upgrades are installed.

New Phishing Email Requesting Cell Phone Call

This below message is not a legitimate correspondence from Dean of the College of Health Professions. Right click on the message and mark the message as Spam/Phishing.

If you have any questions or concerns contact Help Desk.

Phishing Message

If you received the following message from an @udmercy.edu account, please mark it as spam to notify Microsoft.

The message is a phishing attempt sent from a compromised email account.

---------------------------------

It has come to our attention that your Office 365 account is associated with two different logins on two separate universities' portals.
To prevent immediate termination within the next 24 hours, strict adherence to this notification is required.

Please allocate 24 hours to either verify your account at www.udmercy.edu/enrollment-management or anticipate the termination of your account.

Failure to verify will result in the closure of your account.
Your compliance is imperative.

Evisions and BDMS Down

ITS is working with our hosting company to restore service to these solutions as quickly as possible.

EMS Facility System Down

Related to the worldwide outage impacting many Windows based servers, the Facility Operations EMS system is temporarily down.  ITS is working to restore services as quickly as possible.

Axium Patient Management System Down

ITS is working to restore service to our Axium environment as quickly as possible.

Network Outage

ITS is investigating and working to resolve a network outage on our main campus affecting many University-wide services.

Banner Unavailable - July 10, 10 p.m. to July 11, 5 a.m.

Banner will be unavailable for a scheduled configuration change from July 10 at 10 p.m. to July 11 at 5 a.m.

New Phishing Email - "New Company Guideline added to University Of Detroit Mercy Employee Handbook"

This below message is not a legitimate correspondence from HR. Mark the message as Phishing.

If you have any questions or concerns contact Help Desk.

Service Restored - WiFI Unavailable - CHP and parts of Student Union are affected

Service has been restored. Users may need to click on their internet connection and select udmsecure to establish a new connection. 7/2/24/10:09 AM

CHP and parts of Student Union are experiencing WiFi connectivity issues. Our Network team is aware of the issue and are working to resolve. Please check back as all updates will be posted here as they are made available. 7/2//24 9:59 AM

Corktown Internet Down

ITS is investigating reports of the Corktown internet down at this time.

Listserver Communications to @gmail.com Accounts

ITS is working with Google to re-establish the acceptance of email via the listserver to @gmail accounts.  A temporary workaround is messages to @gmail users can be sent directly to @gmail.com users.

Library Portal Test - Today - Completed

Today, in anticipation of the scheduled power outage next Wednesday, ITS will be performing a number of tests on the library portal server later this afternoon.  There may be disruption in access to this server at that time.

Library EZProxy Down

ITS is investigating the EZProxy service used by library users for remote access to databases.  The service is presently down at this time and ITS is working to restore access.

Banner Upgrades - June 8 from 12:30 a.m. – 10:30 a.m.

On Saturday, June 8 from 12:30 a.m. – 10:30 a.m., Banner will be offline while system upgrades are installed.

Resolved - Dorm WiFi Unavailable

The DormSecure WiFi network has been restored as of 12:11 PM.

Resolved - Novi & Riverfront Campuses Down

All of the Novi campus and intercampus connections from Riverfront are currently down.  ITS is working with our internet service provider to restore service ASAP.

Security Alert - UDM Calendly Users - Stop Use Immediately

If you are using the free or commercial versions of the popular Calendely solution, please immediately stop use.  A vulnerability within their solutions is actively being leveraged by Ransomware attackers.

 

ITS would recommend leveraging the Microsoft Bookings solution as a replacement to Calendly.  Booking is free and available within our https://portal.office.com environment. If you do not have the Bookings app, submit a ticket to the Help Desk.

 

ITS

Microsoft Security Check

When logging into either your Office 365 account or My Portal, you may see an additional screen asking you to change your password. (See screenshot below) This is a legitimate request from Microsoft and you will be required to change your O365 password to proceed with accessing your account.

This is a new preventative security feature that requires account holders to change their password if there are anomalies seen on their account. Much like a bank will send you a notification if you access your online banking from a new computer or phone, Microsoft will ask you to change your password if it notices anything unusual.

If you have any questions, contact the ITS Help Desk at helpdesk@udmercy.edu or 313-993-1500.

Text Scam - Do not respond

If you receive the below text message, from any phone number, block the number. 

This is not a communication from the ITS Dept. or the ITS Help Desk.

Neither the ITS Dept or the ITS Help Desk will communicate with you via a text message, or ask you for your password, or to verify your password.

If you have responded to this text message and provided your password, change your password immediately and contact the ITS Help Desk at helpdesk@udmercy.edu or 313-993-1500.

Phishing Scam Alert - PART TIME/REMOTE/FLEXIBLE JOB AVAILABLE!

The below email message is not from the ITS Department or the ITS Help Desk. 

Do not click on the link. Instead report the message using the directions provided at this link.

https://hd.udmercy.edu/userui/advisory_detail?ID=213

If you believe you have mistakenly fallen victim to this scam/phishing email, change your password immediately.

Questions or concerns should be directed to the ITS Help Desk at helpdesk@udmercy.edu or 313-993-1500.

Phishing Scam - IMPORTANT NOTICE! 2FA!

The below email message is not from the ITS Department or the ITS Help Desk. 

Do not scan the QR code. Instead report the message using the directions provided at this link.

https://hd.udmercy.edu/userui/advisory_detail?ID=213

If you believe you have mistakenly fallen victim to this scam/phishing email, Change your password immediately.

Questions or concerns should be directed to the ITS Help Desk at helpdesk@udmercy.edu or 313-993-1500.

RESOLVED: User are unable to connect to SharePoint and OneDrive

Some users may be experiencing connectivity issues to both SharePoint and OneDrive while logged into Connect Tunnel/VPN. A temporary workaround of logging out of Connect Tunnel, will permit users to again access both file services.

We are currently working on a solution and will post all status updates here as they are made available.

 

ITS Help Desk 

UPDATE: 4:07PM

The network team has isolated the issue and connectivity has been restored. Anyone still experiencing a problem with connectivity should log out of all services and reboot their device. 

If you have any questions or need further assistance, contact the ITS Help Desk.

 

Facebook, Instagram down

The University has been made aware this social media platform is down.  ITS is monitoring the situation.

Banner Upgrades - February 25, 12:30 a.m. – 8:30 a.m.

On Sunday, February 25 from 12:30 a.m. – 8:30 a.m., Banner will be offline while system upgrades are installed.

McNichols Phones Down

University phones across the McNichols campus are down however, the Public Safety emergency line remains active and available at 313-993-1234.

 

ITS staff investigating.

VPN Issue

ITS is working to resolve an issue with our VPN system.  More updates to come as available.

Banner Upgrades - January 21, 12:30 a.m. – 9:30 a.m.

On Sunday, January 21 from 12:30 a.m. – 9:30 a.m., Banner will be offline while system upgrades are installed.

Corktown - Internet Connectivity

ITS is investigating an issue with bandwidth on the Corktown campus and is working with our ISP to resolve this matter as quickly as possible.

Library Remote Database - Not Functional

ITS is rebuilding a solution to allow for authenticated remote access to a number of library database solutions that went offline in early January due to some technical changes by the vendor.

On campus access does appear to work for most databases.