M365 Service Health Notification

OneDrive for Business service alert Incident information Title: Restored users from Azure Active Directory (AAD) can't access OneDrive for Business ID: OD215378 Status Service Degradation Details Title: Restored users from Azure Active Directory (AAD) can't access OneDrive for Business User Impact: Users may be unable to access OneDrive for Business. More info: Restored users from AAD may see an error indicating "User not in directory". Impact is specific to users who were soft deleted in AAD from Monday, May 18, 2020, to Thursday, May 28, 2020. Current status: We've identified that a recent update introduced a code regression that is preventing restored users from accessing OneDrive for Business. We're analyzing systems logs to determine our next troubleshooting steps and a remediation strategy. Scope of impact: This issue may impact users that were soft deleted from AAD from Monday, May 18, 2020, to Thursday, May 28, 2020. Start time: Tuesday, May 26, 2020, at 3:00 PM UTC Root cause: A recent update introduced a code regression that is preventing restored users from accessing OneDrive for Business. Next update by: Monday, June 8, 2020, at 7:30 PM UTC Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

Microsoft 365 suite service alert Incident information Title: Some users may be unable to connect to Microsoft 365 services ID: MO214054 Status Post-Incident Report Published Details A post-incident report has been published. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

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M365 Service Health Notification

Microsoft 365 suite service alert Incident information Title: Access issues or degraded performance for multiple Microsoft 365 services in Brazil ID: MO215116 Status Service Restored Details Title: Access issues or degraded performance for multiple Microsoft 365 services in Brazil User Impact: Users may have experienced access issues or degraded performance while connecting to multiple Microsoft 365 services. More info: Impact services included but were not limited to; Microsoft Teams, Skype, OneDrive and Outlook.com. Final status: We've determined that the service has recovered and issue is resolved as of 1:05 PM UTC, Wednesday, June 3, 2020. We're working with a third-party Internet Service Provider (ISP) to identify the underlying root cause of this issue. We'll update this communication if additional information becomes available. Scope of impact: Impact was specific to a subset of users located in Brazil. Start time: Wednesday, June 3, 2020, at 10:05 AM UTC End time: Wednesday, June 3, 2020, at 1:05 PM UTC Root cause: A networking issue resulted in impact to users attempting to access multiple Microsoft 365 services. Next steps: - We're working with the third-party ISP to analyze performance data and trends on the affected systems to identify the underlying root cause. This is the final update for the event. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

Skype for Business service alert Incident information Title: Unable to sign in to Skype for Business ID: LY214866 Status False Positive Details Title: Unable to sign in to Skype for Business User Impact: Users may be unable to sign in to Skype for Business More info: Users may have been unexpectedly logged out of their current session and are unable to sign back in. Current status: Additional investigation determined that this behavior is likely related to a network load balancing issue. We're currently in the reviewing several potential mitigation strategies to determine the most efficient means to resolve this issue. Scope of impact: Impact is specific to a subset of users who are served through the affected infrastructure. Start time: Monday, June 1, 2020, at 5:48 PM UTC Next update by: Monday, June 1, 2020, at 8:30 PM UTC Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

Skype for Business service alert Incident information Title: Unable to sign in to Skype for Business ID: LY214866 Status Investigating Details Title: Unable to sign in to Skype for Business User Impact: Users may be unable to sign in to Skype for Business Current Status: We're investigating an issue in which some users may be unable to access or use Skype for Business services or features. We'll provide an update shortly. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

Skype for Business service alert Incident information Title: Can't make outbound Public Switched Telephone Network (PSTN) calls from conferences within Skype for Business ID: LY214813 Status Service Restored Details Title: Can't make outbound Public Switched Telephone Network (PSTN) calls from conferences within Skype for Business User Impact: Users may have experienced failures when making outbound PSTN calls from conferences within Skype for Business. More info: This issue could have potentially affected any user hosted in North America that tried to use the "Call Me" feature to an international number. Final status: We've confirmed that routing user request traffic to alternative infrastructure has successfully mitigated the issue. Scope of impact: Impact was specific to any user hosted in North America. Start time: Monday, June 1, 2020, at 4:11 AM UTC End time: Monday, June 1, 2020, at 7:00 AM UTC Root cause: The issue was caused by an unexpected increase in user request traffic causing a subset of infrastructure, responsible for processing outbound PSTN calls from conferences, to perform below acceptable thresholds. Next steps: - We're analyzing performance data and trends on the affected systems to help prevent this problem from happening again. This is the final update for the event. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052