M365 Service Health Notification

Microsoft Teams service alert Incident information Title: Any user that enters into offline mode in Microsoft Teams is unable to move back to online mode ID: TM221111 Status Service Restored Details Title: Any user that enters into offline mode in Microsoft Teams is unable to move back to online mode User Impact: Users are unable to return to online mode in Microsoft Teams after entering into offline mode. More info: Affected users would see the message banner indicating that they were in offline mode. Users may have entered an offline state due to a network connectivity issue or by manually selecting to enter offline mode. Final status: We've confirmed via service monitoring that our fix has prevented further impact from occurring, and that our partial reversion of the offending build and fix deployment have remediated user issues returning to online mode. Scope of impact: Your organization was affected by this event, and this could impact any of your users that have entered offline mode. Start time: Tuesday, August 25, 2020, at 7:00 PM UTC End time: Wednesday, September 2, 2020, at 12:30 AM UTC Root cause: A recent update introduced an issue in which users that entered offline mode in Microsoft Teams were unable to return to online mode. Next steps: - We're reviewing our recent update to better identify and prevent similar issues during our development and testing cycles. This is the final update for the event. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

Skype for Business service alert Incident information Title: Some users may be unable to sign in to the Skype for Business service ID: LY221254 Status False Positive Details Title: Some users may be unable to sign in to the Skype for Business service User Impact: Users may be unable to sign in to the Skype for Business service. Current status: We're investigating a potential issue with the Skype for Business service. We'll provide an update within 30 minutes. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

Skype for Business service alert Incident information Title: Some users may be unable to sign in to the Skype for Business service ID: LY221254 Status Investigating Details Title: Some users may be unable to sign in to the Skype for Business service User Impact: Users may be unable to sign in to the Skype for Business service. Current status: We're investigating a potential issue with the Skype for Business service. We'll provide an update within 30 minutes. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

Microsoft Teams service alert Incident information Title: Any user may experience timeouts when joining conferences calls via PSTN ID: TM221183 Status Service Restored Details Title: Any user may experience timeouts when joining conferences calls via PSTN User Impact: Any user may have experienced timeouts when joining conferences calls via Public Switched Telephone Network (PSTN). More info: Users may have experienced a delay of up to 15 seconds before being unable to join a conference in Microsoft Teams. Final status: We've determined that a portion of infrastructure facilitating Microsoft Teams conference calls via PSTN had become unhealthy. We restarted the affected infrastructure and confirmed impact remediation after monitoring the service. Scope of impact: Your organization was affected by this event, and impact was specific to approximately 2% of users served through the affected infrastructure. Start time: Monday, August 31, 2020, at 2:00 AM UTC End time: Monday, August 31, 2020, at 3:00 PM UTC Root cause: A portion of infrastructure facilitating Microsoft Teams conference calls via PSTN had become unhealthy. Next steps: -We're monitoring the affected environment to ensure impact does not reoccur and are reviewing our monitoring services to look for ways to reduce detection time and more quickly restore service. This is the final update for the event. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

Microsoft Teams service alert Incident information Title: Any user may experience timeouts when joining conferences calls via PSTN ID: TM221183 Status Service Degradation Details Title: Any user may experience timeouts when joining conferences calls via PSTN User Impact: Any user may experience timeouts when joining conferences calls via Public Switched Telephone Network (PSTN). More info: Users may experience a delay of up to 15 seconds before being unable to join a conference. Current status: We're analyzing diagnostic data to determine the next troubleshooting steps. Scope of impact: Your organization is affected by this event, and impact is specific to approximately 2% of users served through the affected infrastructure. Next update by: Monday, August 31, 2020, at 4:00 PM UTC Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

Microsoft 365 suite service alert Incident information Title: Unable to access the Microsoft 365 admin center ID: MO220847 Status Post-Incident Report Published Details A post-incident report has been published. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

Exchange Online service alert Incident information Title: A small amount of users may be unable to sign in to the Outlook mobile app ID: EX221135 Status Service Degradation Details Title: Approximately 3% of users may be unable to sign in to the Outlook mobile app User Impact: Users may be unable to sign in to the Outlook mobile app. More info: Users may also be unable to see profile images and may be unable to update images. Current status: We're analyzing system error logs to determine possible underlying causes of impact and formulate a mitigation strategy. Scope of impact: Impacted is limited to approximately 3% of users serviced by the affected infrastructure. Next update by: Saturday, August 29, 2020, at 2:30 AM UTC Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052