M365 Service Health Notification

Microsoft Teams service alert Incident information Title: Any user that enters into offline mode in Microsoft Teams is unable to move back to online mode ID: TM221111 Status Service Restored Details Title: Any user that enters into offline mode in Microsoft Teams is unable to move back to online mode User Impact: Users are unable to return to online mode in Microsoft Teams after entering into offline mode. More info: Affected users would see the message banner indicating that they were in offline mode. Users may have entered an offline state due to a network connectivity issue or by manually selecting to enter offline mode. Final status: We've confirmed via service monitoring that our fix has prevented further impact from occurring, and that our partial reversion of the offending build and fix deployment have remediated user issues returning to online mode. Scope of impact: Your organization was affected by this event, and this could impact any of your users that have entered offline mode. Start time: Tuesday, August 25, 2020, at 7:00 PM UTC End time: Wednesday, September 2, 2020, at 12:30 AM UTC Root cause: A recent update introduced an issue in which users that entered offline mode in Microsoft Teams were unable to return to online mode. Next steps: - We're reviewing our recent update to better identify and prevent similar issues during our development and testing cycles. This is the final update for the event. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052