Holiday Information - Major Upgrade starts 12/26/2010 at midnight

The TitanConnect system will be down from Sunday, December 26, 2010 until approximately Friday, December 31, 2010 to complete a major upgrade of TitanConnect Self-Service, TitanConnect INB and other modules within the TitanConnect portal solution. If the upgrade is completed earlier than Friday, December 31, 2010, the system will be made available at that time. During this time, the TitanConnect Portal, Email and Calendaring system will be available though there will be periods of time (possibly up to several hours) when these parts of the system will be unavailable. All incoming e-mail will be queued and then delivered once the TitanConnect Portal, E-mail and Calendaring system is back up. ITS will use the http://udm-its.blogspot.com outage blog to communicate details during this period of time. From Sunday, December 26, 2010 to approximately Friday, December 31, 2010 access to register for classes, submit admissions applications, review grades and all other features used within TitanConnect SSB and INB will be unavailable. Access to all other University IT services (WWW, Blackboard, blogs, helpdesk systems, etc.) will operate in auto-pilot mode. Should one of the auto-piloted systems go down, ITS will attempt to restore services when possible. Should you have any questions or concerns regarding this scheduled upgrade, please feel free to contact titanconnect@udmercy.edu.

Blackboard online - service available 12/21 12:00 p.m.

Upgrade of Blackboard application was successfully concluded at 12:00 p.m. We apologize for service outage being longer than expected and possible inconvenience to Blackboard users.

Thank you,

ITS

Blackboard service not available 12/21 7:30 a.m.

Blackboard service is shut down for upgrade of Blackboard application with necessary service pack. Initial plan was to finish this work within one hour; however, this action will take longer than anticipated and at this time we have no reliable information on how long. Keep checking this blog for updates.

Thanks for your cooperation,

ITS

E-Mail Down

E-mail has been confirmed down. Incoming/outgoing e-mail in this situation is being queued. We anticipate e-mail services back up in approximately 20 minutes.

Update: 10:05 a.m. web email client services restored.

Blackboard maintenance scheduled for Tuesday 12/21 7:30 a.m.

Blackboard service is going to be turned off on Tuesday, December 21 at 7:30 a.m., for upgrade of Blackboard software. Expected downtime is up to 1 hour.

Please finish your work and log out of Blackboard before scheduled maintenance to avoid possible loss of your input.

Thank you for your cooperation,

ITS

University Email Outage - Update

Internal and external mail services have been restored.

However, listserver remains offline while ITS Staff continue to work on the service.

UDM ITS, Network Grp

Sakai offline

Sakai is unavailable for maintenance.

Update : 12/16/2010 9:45 p.m. All Sakai services have been restored except inbound/outbound email. We will update when those services are restored.

Update : 12/17/2010 12:38 a.m. All Sakai services have been restored including inbound/outbound email.

Blackboard system reconfiguration necessary - immediate action

Blackboard system has to be reconfigured to reflect necessary changes in authentication process. This action is going to be performed immediately causing service outage of few minutes.

Sorry for possible inconvenience,

ITS

External and Internal Email Down

External and Internal UDM Email is currently down. We are investigating the issue.

UPDATE: Email is expected to resume service around 9 or 10 p.m. tonight (Thursday, December 16).

Internet Connectivity

University internet connectivity is currently down. We are working to address the issue.

Update : 12:52 p.m. Internet connectivity has been restored. We are investigating the cause.

Emergency power shut down in Shiple

There will be an emergency power shut down in Shiple. The power will be restored within 10 minutes of the outage. As a result of the power outage, wireless internet access will be down until power has been restored.

Blacklisted by Hotmail

The udmercy.edu domain appears to be blacklisted by Hotmail.  This typically means any Microsoft site is blacklisting UDM.  ITS staff have been notified and will work to clear this as quickly as possible.  Service may not be restored until Monday or Tuesday depending on Hotmail’s responses to UDM’s requests.  To reach internal UDM people, send messages to their @udmercy.edu account to ensure the messages go through.

 

Blackboard services outage 12/03 9:15 a.m.

Due to reports on Blackboard malfunctioning in file accessing area, Blackboard service and supporting database service were restarted at 9:15 a.m. in order to restore normal services to users. This action caused some 10-15 minutes service outage. ITS will analyze available log files to try to find cause for this problem in order to prevent this kind of error in the future.

We sorry for possible inconvenience caused to Blackboard users,

ITS