COMPLETED: Sites.udmercy.edu Maintenance - Saturday, December 7th 6 am to 11 am

Beginning at 6:00 am on Saturday 12/07/2019 and ending by 11:00 am,  http://sites.udmercy.edu will be migrated and reconfigured to use SSL encryption.  Downtime during this migration should not exceed 15 minutes in length at any time.  During the migration window, please refrain from editing  sites.  If there is a need to fall back due to problems in the migration, changes to the sites will be lost.

Please check this blog for updates. 

UPDATE:  Maintenance completed.  If you encounter any service issues please submit a ticket at https://hd.udmercy.edu

University-Wide Network Maintenance - Friday, November 29, 2019

The upgrade to the core networking switch started at 5:00 am this morning.

Please check back here for updates has they become available.

-ITS

From Previous Announcement:

 This effort will impact all campuses.

The Banner and Self-Service system will be taken offline starting at 5:00 AM and is expected to return online by 11:00 AM.

All other IT services (except O365) will be down from 6:00 AM to 7:00 AM. 

O365 will continue to function from off-campus.

Blackboard, internet services, ITS labs, Architecture plotting services, telephones, McNichols cable TV, WIFI, TitanNet, my.udmercy.edu are a list of some of the services that will be down during this time.  As always, ITS will post updates during this outage to our outage blog at:  https://udm-its.blogspot.com.

ITS

O365 Mail Delivery - Slow

Our Office 365 email system appears to be slow in delivering email.  We are working with Microsoft to improve delivery time.

Mail from @udmercy.edu to other @udmercy.edu appears to move through at normal speeds.

University-Wide Network Maintenance - Friday, November 29, 2019 - Early Morning Hours

Please be advised the ITS department will be upgrading our core network switch the Friday after Thanksgiving, November 29, 2019 in the early morning hours.

 

This effort will impact all campuses.

 

The Banner and Self-Service system will be taken offline starting at 5:00 AM and is expected to return online by 11:00 AM.

 

All other IT services (except O365) will be down from 6:00 AM to 7:00 AM. 

 

O365 will continue to function from off-campus.

 

Blackboard, internet services, ITS labs, Architecture plotting services, telephones, McNichols cable TV, WIFI, TitanNet, my.udmercy.edu are a list of some of the services that will be down during this time.  As always, ITS will post updates during this outage to our outage blog at:  https://udm-its.blogspot.com.

 

ITS

 

 

 

RESOLVED - Cable TV Digital Channels Down

Please be advised the on-campus cable TV digital channels are down.  ITS is working to restore these as quickly as possible.

Local and standard definition channels are currently functioning.

RESOLVED - Network Services Down in Various Locations

ITS is working with our primary Internet Service Provider to restore services as soon as possible.  Our ISP has identified an issue on their network that appears to be the source of the problem.

Users at Riverfront should be fine with all services.

Corktown users will not be able to reach the Internet but may be able to reach some services on the McNichols campus.

WIFI on McNichols and dorm connectivity should work fine.

Blackboard will essentially not function like it should.  Pages may display but the authentication will be problematic.

More detail as we have it available.

COMPLETED - VOIP Phone System Maintenance, Friday, November 8, 2019 at 2:00 AM

Please be advised ATT will be performing system maintenance on the University VOIP phone system across all three campuses and Liv 6 between 2:00 AM and 3:00 AM, Friday, November 8, 2019.  The phones will continue to operate during this time however, you may experience some sluggishness.  If you do, please hang up, wait a few minutes then dial again. 

The timing of this is set for very early morning hours so that it should have minimal impact across our University community.

ITS

RESOLVED - McNichols - Law Link

The fiber link between Law and McNichols is currently down.

The service provider is current working on a resolution to the issue and is estimating 6am 11/6/2019 for service to be restored.

This affects inter-campus services only. General internet access at Law is not affected.

Law resources that are available offsite will also be affected by this outage.

Phishing Scam "Personal Assistant Job Opportunity!"

If you have received the following email message delete it. This is not a legitimate offer and is not from anyone authorized by the University.

If you have any questions or concerns call the Help Desk at 313-993-1500

Phishing scam "NEED FOR PERSONAL ASSISTANT"

If you have received the following email message delete it. This is not a legitimate offer and is not from anyone authorized by the University.

If you have any questions or concerns call the Help Desk at 313-993-1500

Phishing scam: "You have been offered a Job Opportunity!"

If you receive the following phishing email you will want to mark it as spam and delete it. This is not an official email and did not come from anyone associated with Detroit Mercy.

This "Confirmation of Job Discription Confirmation" is also not from the University.

RESOLVED - Corktown Clinic Building - Power Outage

Power to the Corktown Clinic building went out and ITS is working with Facilities to restore IT services once power is back in place.

COMPLETED - Internet Maintenance Scheduled for Sunday, October 20, 2019 at 10:00 PM

Please be advised the University’s primary internet service provider will be performing maintenance this Sunday, October 20, 2019 at 10:00 PM on equipment that will temporarily take us offline.  The outage is expected to last two hours however, should the maintenance work complete earlier service will be restored at that time.

McNichols resident students will continue to be able to use the internet on campus during this outage.

WIFI users on the McNichols campus will be able to use the internet on campus as well.

Riverfront campus users will be able to use the internet from Riverfront as well.

Services including www.udmercy.edu, my.udmercy.edu, blackboard.udmercy.edu and others will be offline during this time.

University phones will remain online and available.

Updates will be provided on our outage blog at:  https://udm-its.blogspot.com.

ITS

RESOLVED - All University Sites Down - ETA 10AM

The internet connection into the University is temporarily down.  ITS is investigating and working to restore services ASAP.

You may still encounter issues logging into the Blackboard environment.

Email access should be fine.

RESOLVED - Blackboard Site Down

The University is invetigating an outage of the hosted blackboard site.  As soon as we have more detail from Blackboard we will be in touch.

COMPLETED - Self-Service, Banner and Related Systems down for extended maintenance.

Enterprise systems will be offline starting Friday, September 27, 2019 at 12:00 PM for maintenance.
During this outage Office 365, Blackboard and other systems will continue to operate as they normally do.  The My Portal will remain online however the links to the services under maintenance will not function.

COMPLETED - Self-Service - Extended Maintenance Outage - Starting 9/27/19 at 12:00 PM

Please be advised Self-Service will be offline starting Friday, September 27, 2019 at 12:00 PM for maintenance.  This will be an extended outage and will likely run sometime into Sunday.  Should the maintenance effort complete earlier, Self-Service will be made available at that time.

During this outage Office 365, Blackboard and other systems will continue to operate as they normally do.  The My Portal will remain online however the Self-Service link will not function until maintenance has been completed.

For up-to-date information on this outage, please see the outage blog at: https://udm-its.blogspot.com/

ITS

COMPLETED: Cascade Maintenance Beginning Friday, September 20th @ 5:30 pm

Cascade services will be taken offline beginning at 5:30 pm on Friday, September 20th for scheduled maintenance.  Service should be restored by 11:00 am Saturday, September 21st.  Please monitor this blog for updates.

UPDATE:  Maintenance has been completed.  If you experience any service issues, please submit a support ticket at https://hd.udmercy.edu

COMPLETED : Banner Database Maintenance - 09/07/2019 7 to 9 am

All Banner services (Self Service, AppNav, INB) will be offline from 7 to 9 am Saturday, September 7th for scheduled maintenance.  Please monitor this blog for updates.

Phishing/Scam Email Warning: New Message for your review.

If you have received the below email you will want to delete it. The subject line reads "New Message for your review".  This is another spam/phishing scam attempt.  Do not respond to the email or click on the link provided.

If you have any questions or concerns please call the Help Desk at 3132-993-1500

Phishing/Scam Email Warning: Personal Assistant Position

If you have received the below emails you will want to delete them. The subject line reads "PA Position Available To You".  This is another spam/phishing scam attempt.  Do not respond to the email or open ay attachments.

If you have any questions or concerns please call the Help Desk at 3132-993-1500

RESOLVED: Network and Phone Issues - Student Center

ITS is investigating network and phone issues within the McNichols campus student center.

RESOLVED : Banner Services Offline

Access to Banner services (Self Service, AppNav, INB) are currently offline.  Please check this blog for updates.

Update: 9/3/2019 2:30 pm.  Services have been restored.  If you encounter any issues please open a ticket with the Help Desk (https://hd.udmercy.edu)

Update: 9/3/2019 4:50 am. Work continues to restore services.

Update : 9/2/2019 2:50 pm. The team continues the work to restore services.

RESOLVED: Course Evaulation Login Issues

Login to the course evaluation system is currently inoperable.  Vendor support has been engaged.  Please monitor this blog for updates.

Update 08/23/2019 :  Service has been restored. 

Update 08/22/2019 : The vendor has discovered a new issue which they are working to resolve.

Update 08/22/2019 :  Service has been restored.

Update 08/20/2019 :  The vendor continues to work towards a resolution to this issue.

Update :  The root cause of the login errors has been identified by the vendors.  They are now working on a solution.

COMPLETED : My Portal & Titan Pass Maintenance August 18, 2019 @ 6:30 am.

My Portal and the Titan Pass single sign-on systems will be offline for maintenance beginning at 6:30 am on Sunday August 18, 2019.  This maintenance window is expected to last until approximately 9:30 am.

During this time, login to My Portal and other solutions that use the Titan Pass single sign-on will not be possible. 

Please check this blog for updates.

UPDATE : Maintenance has been completed.  We thank you for your patience.

Titan Net will be briefly unavailable Tuesday, August 13th

At 7:30 AM on Tueday, August 13th the Titan Net service will be restarted. Users that login to their university computer around this time may not see both Group and Home drives. If this is the case, please log out and then log back in. If you have any further issues please contact the Help Desk at 313-993-1500 or subnita ticket at hd.udmercy.edu.

Spam Warning: Important Message from the College Finance Dept

If you have received the below emails you will want to delete it. The subject line reads "Important Message from the College Finance Dept".  This is another spam/phishing scam attempt.  Do not respond to the email or click on the link.

If you have any questions or concerns please call the Help Desk at 3132-993-1500

Legitimate email - WEPA

If you have received the below email, please know it is legitimate. If you have any question or concerns, please call the Library at 313-993-1795.

Phishing/Scam email - "You have been offered a position."

If you have received the below emails you will want to delete it. The subject line reads "You have been offered a position."  This is another spam/phishing scam attempt. Do not respond to the email or open the attachment.

If you have any questions or concerns please call the Help Desk at 3132-993-1500

Phishing/Scam email - "Summer Opening"

If you have received the below emails you will want to delete it. The subject line reads "Summer Opening"  This is another spam/phishing scam attempt. Do not respond to or send email to the provided email.

If you have any questions or concerns please call tehHelp Desk at 3132-993-1500

RESOLVED: Banner 8 INB Unavailable

Access to Banner 8 INB via single sign-on is currently unavailable.  We do not have an eta on a fix at this time.  Please check back for updates.

Update : 7/29/2019 9:15 am  Service restored.

Issues with Phones

ITS is investigating phone issues across campus at this time.

Evisions is now available.

The Evisions system is now available.


Evisions is currently unavailable. Our team is aware of the issue and are working to resolve. At this time there is no ETA available.  Please check back as all updates will be posted here when they are made available

ITS Help Desk

Spam/Phishing warning - A REQUEST TO DEACTIVATE (youIDhere@udmercy.edu) - Duplicate of earlier posting

This is a duplicate of a previously posted warning.

If you have received either of the below emails you will want to delete it. The subject line reads "A REQUEST TO DEACTIVATE (youIDhere@udmercy.edu)" This is another spam/phishing scam attempt. This is not an official communication from ITS or the Help Desk.

If you have any questions or concerns please call the Help Desk at 313-993-1467

Argos Down

ITS is working to restore service ASAP.

 

Spam Warning: You have been offered a position.

If you have received the below email you will want to delete it. The subject line reads "PYou have been offered a position." This is another spam/phishing scam attempt. We have located the account that was compromised and are working to resolve the issue.

If you have any questions or concerns please call the Help Desk at 313-993-1467

Argos Emergency Patch - 12:00 PM Today - Offline 15 minutes

Please be advised ITS will be applying an emergency patch to the Argos report writing environment at 12:00 PM today.  Argos will be unavailable from 12:00 PM to 12:15 PM.

 

This patch will address the sporadic availability issue that has been occurring since the prior update.

 

Updates regarding this outage will be posted to the udm-its.blogpost.com blog.

 

ITS

Spam/Phishing warning - A REQUEST TO DEACTIVATE (youIDhere@udmercy.edu)

If you have received either of the below emails you will want to delete it. The subject line reads "A REQUEST TO DEACTIVATE (youIDhere@udmercy.edu)" This is another spam/phishing scam attempt. This is not an official communication from ITS or the Help Desk.

If you have any questions or concerns please call the Help Desk at 313-993-1467

RESOLVED - Internet is unavailable

Access to the internet is currently unavailable. Our team is aware of the issue and are working to resolve.  Please check back as all updates will be posted as they are made available.

ITS Dept

Service has been restored. It may be necessary to reboot your device to establish a new connection to the network.

If you experience any further issues please call the Help Desk at 313-993-1500.

Spam warning - Part-time/Job Opportunity!!!

If you have received the below email you will want to delete it. The subject line reads "Part-time/Job Opportunity!!!" This is another spam/phishing scam attempt. We have located the account that was compromised and are working to resolve the issue.

If you have any questions or concerns please call the Help Desk at 313-993-1467

COMPLETED: Cascade scheduled for maintenance July 1 - 7:am to 8:30 am

Cascade Server will be unavailable the morning of Monday, July 1 from approximately 7:00 a.m. to 8:30 a.m.

During this time, we will be performing some maintenance on the system.

SPAM ALERT: "Part Time Shopping Offer Available"

If you receive the below email be advised that it is a scam.  You will want to mark it as SPAM and delete it.  If you have any questions please call the Help Desk at 313-993-1500.

Corktown WIFI Down ***Resolved

ITS is working to restore WiFi service ASAP.

Application Manager/Banner 9 page unavailable for some users

Some users may experience issues with loading the Application Manager/Banner 9 page.  We suggest you attempt to login with a different browser as some have found this to be a good temporary work around.  If you are still unable to access please submit a ticket to the Help Desk at https://hd.udmercy.edu or by calling the Help Desk at 313-993-1500.

Fake "Pending Emails"

If you receive the following email please delete it at once.  Do not click on the link.  This is a phishing scam and is not an official email from ITS.

Remember, no one from the ITS Department or the Help Desk will ever ask you for your password or credentials.

If you have any questions please contact the Help Desk at 313-993-1500

Completed : Cascade scheduled for maintenance June 3 - 7:am to 8:30 am

Cascade Server will be unavailable the morning of Thursday, May 30 from approximately 7:00 a.m. to 8:30 a.m.

During this time, we will be performing some maintenance on the system.

ODS Maintenance - Starting Saturday, June 1, 2019

Please be advised the ODS (Operational Data Store) within the Argos Reporting system will be unavailable starting Saturday morning while it is migrated to new hardware.  The server will be back online before the start of business hours on Monday, June 3, 2019. 

 

If it is available beforehand, ITS will post that to our blog. 

 

For status updates please visit:  https://udm-its.blogspot.com.

 

ITS

Resolved - Help Desk Ticket System Is Unavailable

The Help Desks ticketing system is currently unavailable dueto a scheduled update.  Should you need to submit a ticket please call the Help Desk directly at 3123-993-1500 and we will create a paper ticket that will be entered into the system as soon as it becomes available.  Please check back as all updates will be posted here as they become available.

Resolved - Argos is currently unavailable

Argos/eVisions is curently unavailable.  Our team is aware of the issue and is working to resolve.  At this time there is no ETA.  Please check back as all updates will be posted as they are made available.

The ITS Help Desk



UPDATE:

Access has been restored.  If you have any questions or are still experiencing access issues please cell the Help Desk at 313-993-1500.

RESOLVED - Home and shared/group drives are currently unavailable

Users may notice that both Home and Shared/Group drives are unavailable.  Our team is aware of the issue and is working to resolve the issue.  At this time there is no ETA.  Please check back as all updates will be posted as they are made available.

Update: Drives should be available at approximately 9:45am 

Resoled. Users should now be able to access Home and Share drives.  If you are not able ot please reboot your device to establish a fresh connection to the netpwrk.

Blakboard Hosted Services - Update - April 19, 2019 2:00 AM to 7:00 AM

On Friday, April 19, 2019 between the hours of 2:00 AM - 7 AM EDT / 6:00 AM UTC - 11:00 AM UTC, Blackboard will be performing service impacting maintenance replacing firewall devices to increase capacity.

During this maintenance, Blackboard will be replacing firewall devices to increase capacity. Please take note that this is a service impacting maintenance occurring on a Friday which requires your servers hosted at VA3 to be offline during the maintenance period. While we strive to keep the time offline to a minimum, it may last throughout the maintenance period. Kindly inform your faculty and students to expect a service interruption during this maintenance window.