M365 Service Health Notification

Microsoft 365 suite service alert Incident information Title: Timeout errors when attempting to access the Office 365 Admin Portal ID: MO215651 Status Service Restored Details Title: Timeout errors when attempting to access the Office 365 Admin Portal User Impact: Users may have experienced timeout errors when attempting to access the Office 365 Admin Portal. Final status: We've identified that impact to the Security & Compliance Center persists, the issue will continue to be tracked under MO215669. We've confirmed that impact with the Office 365 Admin Portal has been mitigated. Scope of impact: Impact was specific to users served through the affected infrastructure in the EMEA region. Start time: Tuesday, June 9, 2020, at 9:25 AM UTC End time: Tuesday, June 9, 2020, at 10:09 AM UTC Root cause: An unexpected spike in user activity resulted in a section of infrastructure, responsible for directing access requests, to perform below acceptable thresholds. Next steps: - We're reviewing our code for improved performance and potential automated recovery options to reduce or avoid similar impact in the future. This is the final update for the event. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

Microsoft 365 suite service alert Incident information Title: Timeout errors when attempting to access the Office 365 Admin Portal ID: MO215651 Status Service Degradation Details Title: Timeout errors when attempting to access the Office 365 Admin Portal User Impact: Users may experience timeout errors when attempting to access the Office 365 Admin Portal. More info: Users may also encounter similar issues when attempting to access the Security & Compliance Center. Current status: We're reviewing service monitoring telemetry to isolate the source of the issue and establish a fix. Scope of impact: Impact is specific to users hosted in the EMEA region. Next update by: Tuesday, June 9, 2020, at 12:00 PM UTC Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

OneDrive for Business service alert Incident information Title: Restored users from Azure Active Directory (AAD) can't access OneDrive for Business ID: OD215378 Status False Positive Details Title: Restored users from Azure Active Directory (AAD) can't access OneDrive for Business User Impact: Users may be unable to access OneDrive for Business. More info: Restored users from AAD may see an error indicating "User not in directory". Impact is specific to users who were soft deleted in AAD from Monday, May 18, 2020, to Thursday, May 28, 2020. Current status: We've identified that a recent update introduced a code regression that is preventing restored users from accessing OneDrive for Business. We're analyzing systems logs to determine our next troubleshooting steps and a remediation strategy. Scope of impact: This issue may impact users that were soft deleted from AAD from Monday, May 18, 2020, to Thursday, May 28, 2020. Start time: Tuesday, May 26, 2020, at 3:00 PM UTC Root cause: A recent update introduced a code regression that is preventing restored users from accessing OneDrive for Business. Next update by: Monday, June 8, 2020, at 7:30 PM UTC Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

OneDrive for Business service alert Incident information Title: Restored users from Azure Active Directory (AAD) can't access OneDrive for Business ID: OD215479 Status Service Restored Details Title: Restored users from Azure Active Directory (AAD) can't access OneDrive for Business User Impact: Users may have been unable to access OneDrive for Business. More info: Restored users from AAD may have seen an error indicating "User not in directory". Impact was specific to restored users who were soft deleted in AAD from Monday, May 18, 2020, to Thursday, May 28, 2020. Final status: We received reports that restored users who were soft deleted in AAD from Monday, May 18, 2020, to Thursday, May 28, 2020, were unable to access the service. We investigated the issue and identified that a recent update introduced a code regression that was causing the issue. We developed and deployed a fix to resolve the problem and confirmed that the issue was resolved. Scope of impact: This issue may have impacted restored users that were soft deleted from AAD from Monday, May 18, 2020, to Thursday, May 28, 2020. Start time: Tuesday, May 26, 2020, at 3:00 PM UTC End time: Sunday, June 7, 2020, at 11:30 PM UTC Root cause: A recent update introduced a code regression that prevented restored users from accessing OneDrive for Business. Next steps: - We're reviewing the offending update to better understand why it resulted in impact, and to determine why impact wasn't caught prior to deployment. This is the final update for the event. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

SharePoint Online service alert Incident information Title: Restored users from Azure Active Directory (AAD) can't access SharePoint Online ID: SP215477 Status Service Restored Details Title: Restored users from Azure Active Directory (AAD) can't access SharePoint Online User Impact: Users may have been unable to access SharePoint Online. More info: Restored users from AAD may have seen an error indicating "User not in directory". Impact was specific to restored users who were soft deleted in AAD from Monday, May 18, 2020, to Thursday, May 28, 2020. Final status: We received reports that restored users who were soft deleted in AAD from Monday, May 18, 2020, to Thursday, May 28, 2020, were unable to access the service. We investigated the issue and identified that a recent update introduced a code regression that was causing the issue. We developed and deployed a fix to resolve the problem and confirmed that the issue was resolved. Scope of impact: This issue may have impacted restored users that were soft deleted from AAD from Monday, May 18, 2020, to Thursday, May 28, 2020. Start time: Tuesday, May 26, 2020, at 3:00 PM UTC End time: Sunday, June 7, 2020, at 11:30 PM UTC Root cause: A recent update introduced a code regression that prevented restored users from accessing SharePoint Online. Next steps: - We're reviewing the offending update to better understand why it resulted in impact, and to determine why impact wasn't caught prior to deployment. This is the final update for the event. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

SharePoint Online service alert Incident information Title: Restored users from AAD can't access SharePoint Online ID: SP215350 Status False Positive Details Title: Restored users from Azure Active Directory (AAD) can't access SharePoint Online User Impact: Users may be unable to access SharePoint Online. More info: Restored users from AAD may see an error indicating "User not in directory". Impact is specific to users who were soft deleted in AAD from Monday, May 18, 2020, to Thursday, May 28, 2020. Current status: We've identified that a recent update introduced a code regression that is preventing restored users from accessing SharePoint Online. We're analyzing systems logs to determine our next troubleshooting steps and a remediation strategy. Scope of impact: This issue may impact users that were soft deleted from AAD from Monday, May 18, 2020, to Thursday, May 28, 2020. Start time: Tuesday, May 26, 2020, at 3:00 PM UTC Root cause: A recent update introduced a code regression that is preventing restored users from accessing SharePoint Online. Next update by: Monday, June 8, 2020, at 7:30 PM UTC Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

SharePoint Online service alert Incident information Title: Restored users from AAD can't access SharePoint Online ID: SP215350 Status Service Degradation Details Title: Restored users from Azure Active Directory (AAD) can't access SharePoint Online User Impact: Users may be unable to access SharePoint Online. More info: Restored users from AAD may see an error indicating "User not in directory". Impact is specific to users who were soft deleted in AAD from Monday, May 18, 2020, to Thursday, May 28, 2020. Current status: We've identified that a recent update introduced a code regression that is preventing restored users from accessing SharePoint Online. We're analyzing systems logs to determine our next troubleshooting steps and a remediation strategy. Scope of impact: This issue may impact users that were soft deleted from AAD from Monday, May 18, 2020, to Thursday, May 28, 2020. Start time: Tuesday, May 26, 2020, at 3:00 PM UTC Root cause: A recent update introduced a code regression that is preventing restored users from accessing SharePoint Online. Next update by: Monday, June 8, 2020, at 7:30 PM UTC Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052