M365 Service Health Notification

SharePoint Online service alert Incident information Title: Restored users from AAD can't access SharePoint Online ID: SP215350 Status Service Degradation Details Title: Restored users from Azure Active Directory (AAD) can't access SharePoint Online User Impact: Users may be unable to access SharePoint Online. More info: Restored users from AAD may see an error indicating "User not in directory". Impact is specific to users who were soft deleted in AAD from Monday, May 18, 2020, to Thursday, May 28, 2020. Current status: We've identified that a recent update introduced a code regression that is preventing restored users from accessing SharePoint Online. We're analyzing systems logs to determine our next troubleshooting steps and a remediation strategy. Scope of impact: This issue may impact users that were soft deleted from AAD from Monday, May 18, 2020, to Thursday, May 28, 2020. Start time: Tuesday, May 26, 2020, at 3:00 PM UTC Root cause: A recent update introduced a code regression that is preventing restored users from accessing SharePoint Online. Next update by: Monday, June 8, 2020, at 7:30 PM UTC Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052