M365 Service Health Notification

Microsoft Teams service alert Incident information Title: Unable to access multiple Microsoft Teams services or features ID: TM215947 Status Service Restored Details Title: Unable to access multiple Microsoft Teams services or features User Impact: Users may have been unable to access Microsoft Teams meetings or calls, initiate PSTN calls or access Teams Live Events. Final status: We've monitored the environment and have validated that service has been restored. Scope of impact: Impact was specific to calls, meetings or Teams Live Events initiated from the North America region. Start time: Thursday, June 11, 2020, at 2:00 PM UTC End time: Thursday, June 11, 2020, at 2:40 PM UTC Preliminary root cause: High resource utilization in our North America data center's caused an issue in which users may have been unable to access Microsoft Teams services, initiate PSTN calls or access Teams Live Events. Next steps: - We're reviewing our code for improved performance and potential automated recovery options to reduce or avoid similar impact in the future. We'll publish a post-incident report within five business days. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

Microsoft Teams service alert Incident information Title: Unable to join Teams meetings or make PSTN calls. ID: TM215947 Status Service Degradation Details Title: Unable to access the Teams service or join meetings User Impact: Some users may be unable to access the Teams service or some of its features. More info: Users may also experience issues initiating PSTN calls and Teams Live events. Current status: We've determined that high resource utilisation within the Teams infrastructure in our North America data centre's resulted in impact to the service. We've connected the service to additional, healthy infrastructure to expedite the recovery and are monitoring the service while recovers. Scope of impact: Impact is specific to calls, meetings or Teams Live events initiated from the North America region. Next update by: Thursday, June 11, 2020, at 4:00 PM UTC Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

SharePoint Online service alert Incident information Title: Restored users from AAD can't access SharePoint Online ID: SP215350 Status Service Restored Details Title: Restored users from AAD can't access SharePoint Online User Impact: Users may have been unable to access SharePoint Online. More info: Restored users from AAD may have seen an error indicating "User not in directory". Impact was specific to previously soft-deleted users who were restored in AAD from Monday, May 18, 2020, to Thursday, May 28, 2020. Final status: We developed and deployed a fix to resolve the problem and confirmed that the issue is remediated. Throughout the duration of this event, admins may have noticed an associated communication appear in the "History" section of the Service Health Dashboard (SHD) detailing a more precise event timeline as dictated by our deployment strategy for their respective organizations. The title of the alternate SHD communication follows the same title format of this event ("Restored users from AAD can't access SharePoint Online"). Scope of impact: This issue may impact previously soft-deleted users that were restored from AAD from Monday, May 18, 2020, to Thursday, May 28, 2020. Start time: Monday, May 18, 2020, at 6:12 PM UTC End time: Wednesday, June 10, 2020, at 7:45 PM UTC Root cause: A recent update introduced a code regression that was preventing restored users from accessing SharePoint Online. Next steps: - We're reviewing the offending update to better understand why it resulted in impact, and to determine why impact wasn't caught prior to deployment. This is the final update for the event. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

OneDrive for Business service alert Incident information Title: Restored users from Azure Active Directory (AAD) can't access OneDrive for Business ID: OD215378 Status Service Restored Details Title: Restored users from Azure Active Directory (AAD) can't access OneDrive for Business User Impact: Users may have been unable to access OneDrive for Business. More info: Restored users from AAD may have seen an error indicating "User not in directory". Impact was specific to previously soft-deleted users who were restored in AAD from Monday, May 18, 2020, to Thursday, May 28, 2020. Final status: We developed and deployed a fix to resolve the problem and confirmed that the issue is remediated. Throughout the duration of this event, admins may have noticed an associated communication appear in the "History" section of the Service Health Dashboard (SHD) detailing a more precise event timeline as dictated by our deployment strategy for their respective organizations. The title of the alternate SHD communication follows the same title format of this event ("Restored users from AAD can't access OneDrive for Business"). Scope of impact: This issue may impact previously soft-deleted users that were restored from AAD from Monday, May 18, 2020, to Thursday, May 28, 2020. Start time: Monday, May 18, 2020, at 6:12 PM UTC End time: Wednesday, June 10, 2020, at 7:45 PM UTC Root cause: A recent update introduced a code regression that was preventing restored users from accessing OneDrive for Business. Next steps: - We're reviewing the offending update to better understand why it resulted in impact, and to determine why impact wasn't caught prior to deployment. This is the final update for the event. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

OneDrive for Business service alert Incident information Title: Restored users from Azure Active Directory (AAD) can't access OneDrive for Business ID: OD215378 Status Service Degradation Details Title: Restored users from Azure Active Directory (AAD) can't access OneDrive for Business User Impact: Users may be unable to access OneDrive for Business. More info: Restored users from AAD may see an error indicating "User not in directory". Impact is specific to previously soft-deleted users who were restored in AAD from Monday, May 18, 2020, to Thursday, May 28, 2020. Current status: We're programmatically deploying a fix to resolve the issue and will provide an update once impact to your environment has been remediated. Scope of impact: This issue may impact previously soft-deleted users that were restored from AAD from Monday, May 18, 2020, to Thursday, May 28, 2020. Start time: Monday, May 18, 2020, at 6:12 PM UTC Root cause: A recent update introduced a code regression that is preventing restored users from accessing OneDrive for Business. Next update by: Thursday, June 11, 2020, at 1:00 AM UTC Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

Microsoft 365 suite service alert Incident information Title: Timeout errors or delays when attempting to access the Security & Compliance Center ID: MO215669 Status False Positive Details Title: Timeout errors or delays when attempting to access the Security & Compliance Center User Impact: Users may experience timeout errors or delays when attempting to access the Security & Compliance Center. Final status: The investigation is complete and we've determined the service is healthy. A service incident did not actually occur. This communication will expire in 24 hours. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

Microsoft 365 suite service alert Incident information Title: Timeout errors or delays when attempting to access the Security & Compliance Center ID: MO215669 Status Service Degradation Details Title: Timeout errors or delays when attempting to access the Security & Compliance Center User Impact: Users may experience timeout errors or delays when attempting to access the Security & Compliance Center. More info: Impacted portals include: security.microsoft.com compliance.microsoft.com protection.office.com Current status: We've identified an unexpected spike in timeout errors occurring in a section of infrastructure responsible for directing access requests. We're analyzing error logs to determine the source of the issue. Scope of impact: Impact is specific to users served through the affected infrastructure in the EMEA region. Next update by: Tuesday, June 9, 2020, at 3:00 PM UTC Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052