M365 Service Health Notification

OneDrive for Business service alert Incident information Title: Restored users from Azure Active Directory (AAD) can't access OneDrive for Business ID: OD215378 Status Service Degradation Details Title: Restored users from Azure Active Directory (AAD) can't access OneDrive for Business User Impact: Users may be unable to access OneDrive for Business. More info: Restored users from AAD may see an error indicating "User not in directory". Impact is specific to previously soft-deleted users who were restored in AAD from Monday, May 18, 2020, to Thursday, May 28, 2020. Current status: We're programmatically deploying a fix to resolve the issue and will provide an update once impact to your environment has been remediated. Scope of impact: This issue may impact previously soft-deleted users that were restored from AAD from Monday, May 18, 2020, to Thursday, May 28, 2020. Start time: Monday, May 18, 2020, at 6:12 PM UTC Root cause: A recent update introduced a code regression that is preventing restored users from accessing OneDrive for Business. Next update by: Thursday, June 11, 2020, at 1:00 AM UTC Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052