Blackboard service restored - Dec.26 1:00 p.m.

For reasons unknown at this time, Blackboard stopped accepting log ins. Thank you for your contribution to this blog and notifying ITS of this problem. Alternative possibility is to open helpdesk ticket using http://helpdesk.udmercy.edu.

Full Blackboard service was re-established by 1 p.m. ITS is working on identifying of problem source to prevent possible future incidents of this kind.

Sorry for inconvenience caused by this service outage,

ITS

Merry Christmas & Happy New Year

All systems are operational at this time and running on auto-pilot.  Should you have technical issues during break, please post messages using the comments to this blog posting or submit a Helpdesk ticket at http://helpdesk.udmercy.edu.  We will check in on both these areas from time to time as well as the MLIUDM facebook page and the ITS facebook page.

 

VOICEMAIL RESTORED

The Voicemail System has been upgraded and has been brought back up into service.  The system has been thoroughly tested and seems to be performing as expected.

VOICEMAIL UPGRADE

This is a reminder and follow-up to the E-Mail that everyone received.  Voicemail is being brought down and will be OUT OF SERVICE at approximately 5:00pm today(Dec 19th).  We will perform certain upgrades and will notify by this blog when service has been restored.  It could be anywhere from 2 to 4 hours.  Thanks for your understanding and patience for this needed regular maintenance.

Dorms Internet System test planned – Thursday Dec. 20

ITS will perform series of tests related to Dorms Internet Service supply, starting at 7:30 a.m. on Thursday, December 20.

Goal of the test is to check high availability system in place and ensure that Dorms get best possible Internet Service in different scenarios. Most of the scenarios tested won’t visibly affect Internet service for Dorms; we plan on short full outage in service that won’t last longer than 5 minutes, though.

Total time to perform tests is less than one hour.  

Thank you for your understanding,

ITS

AOL Mail

AOL was accepting email from udmercy.edu again and had delivered all of the queued up messages at about 7:00 PM yesterday.  BUT they've started blocking us again this morning.  We have a ticket opened with them, and we're hoping for a quick resolution. 

AOL Blocking udmercy.edu mail

AOL.com is blocking mail from our users.  This is in response to recent account compromises we've had due to PHISHING SCAMS.  We've requested to be unblocked, but so far AOL has declined.  We are working with them to allow our mail to be sent, but you may need to take alternate means to reach AOL users.

Blackboard Service available 12/18 at 8:00 a.m.

Blackboard software maintenance is concluded as planed and Blackboard Service is available.

Thank you for your cooperation,

ITS

Titan Connect Services restored

Titan Connect services have been restored.

Titan Connect Portal Restart

We are experiencing a high load on the Titan Connect portal servers. We are currently restarting services.

Blackboard Software Maintenance Dec. 18 at 7:30 a.m.

Blackboard has released software patches to address reported issues. Installation of these patches requires system taken off-line and we plan to perform this action on Tuesday, December 18 starting at 7:30 a.m. Expected service outage is 30 minutes. Please don’t plan on using Blackboard services between 7:30 and 8:00 a.m.; if you are using Blackboard, Tuesday morning, please close your session and log out before 7:30 to avoid possible loss of data.

For possible updates on this operation check this blog.

Thank you for your cooperation,

ITS

Exchange Email Temporarily Down

Portions of the Exchange email system are down at this time.  Staff are being located to address issue.

 

Dorms Internet Access outage Dec. 14 9:00 a.m.

Main Internet service for Dorms shut down at/around 8:30 this morning resulting in outage. Services related to UDM network were not affected. This situation is resolved and Dorms receive Internet service in full capacity.

Sorry for inconvenience caused by this outage.

ITS

Voice-Mail Maintenance & Upgrade - 12/19/12 @ 5:00 pm

Advance Notice

 

Please be advised that UDM’s voice-mail system will be unavailable from 5:00 pm to 9:00 pm on Wednesday, December 19, 2012 to perform necessary maintenance and install a software upgrade.

 

While we don’t expect to lose any voice-mail, it is advisable that employees with voice-mail process any unheard messages prior to this time.

 

Callers to lines with voice-mail will simply continue to ring until answered just as lines without voice-mail.

 

Callers to phone-trees such as 993-1000 will receive a message indicating the system is down for maintenance.

 

Should the work be completed prior to the estimated completion time of 9:00 pm, the system will be brought online earlier than expected.

 

ITS-Telecomm

COMCAST blocking **UPDATED

COMCAST is blocking email from udmercy.edu email addresses because of recent compromized accounts and the SPAM that was sent as a result.   We are working with Comcast to have them open us back up, but it could take several hours today. 

***UPDATE***
We have cleared up our problem with Comcast, and they are once again accepting email from UDMercy.EDU. 



Please remember that the ITS Department will never send you an email asking for your login information and/or password. 

University Email

Due to several compromised accounts being utilized to send spam, the server that routes all email at the University has been temporarily disable while ITS staff resolve the issues.

Please check back for updates.

UDM ITS, Network Group.

All systems operational

At this time all systems are operational we are seeing plenty of available capacity of bandwidth.

Law School - Internet Connection - Unstable

As mentioned last week, there is an issue with connectivity to the Law School.  Staff worked on the issue through the weekend and will continue to work to resolve it as quickly as possible.

Alternative solutions are being lined up for implementation as permanent backup options to the existing environment.

Users will experiencing slowness and periodic outages that may last a few minutes to an hour.

Dental School WIFI Temporarily Down

Please be advised the Dental School WIFI and UHC WIFI are temporarily down.  The outage started late Friday night and IT staff have been on-site investigating the issue.  Replacement parts will be installed early Monday and we believe this will resolve the issue.

 

We strongly suggest you come prepared with a your network cable to plug your tablet into the wired ports in the clinic or the classrooms.

 

We apologize for this inconvenience and hope to have it resolved as quickly as possible.

 

ITS

 

 

WIFI Outages at Corktown Campus

We are experiencing outages in 1/3 of the areas of the Corktown campus at this time and will work to have this resolved as soon as possible.

 

Law School Internet Connectivity

Internet connectivity on the Law School campus will be up and down until 12 pm when it will be down for repair.  We regret this inconvenience but we need to take some corrective steps to avoid any long-term outages.  Please see the message sent by email on Thursday about the particulars for this planned outage.

East Quad 3rd Floor WIFI Outage

Wifi in this location is temporarily down due to power issues. Bleed from other access points in the building may provide connectivity at a weaker level. IT to resolve ASAP.

All systems operational at this time

All systems are up and fully operational at this time.

Law School Connectivity

The Law school is currently experiencing connectivity issues to the Internet and McNichols Campus. ITS staff are aware off the problem and are working on a solution.

UDM ITS, Network Group.

Blackboard issues with courses 11/26 9:30 a.m.

Users report being unable to access large number of courses after software upgrade. Blackboard Tech Support is involved and we are working on problem solution. We don't have ETA on possible fix.
Sorry for problems caused by this issue. We will update this blog as soon as we have new information.

ITS

Blackboard access issue solved 11/26 11:00 a.m. *** UPDATE ***

After start of Blackboard service we received reports on users not being able to access large number of courses. At this time we performed corrective action and all courses should be accessible.Blackboard Tech Support is involved in finding the cause and developing permanent fix for this problem.

Sorry for the inconvenience caused by this issue and extended inaccessibility for our users,

ITS

Blackboard service available 11/26 8:30 a.m.

Blackboard software upgrade is concluded and Blackboard service is available now.

Thank you for your patience during service outage.

ITS

Blackboard Software Upgrade Monday Nov. 26 7:30 a.m.

Major software upgrade is due for our Backboard System. We plan on installing this software upgrade Monday, November 26, start at 7:30 am. Estimated service outage is 3 hours.

If you plan on using Blackboard on Monday, have in mind that Blackboard service won’t be available 7:30 a.m. – 10:30 a.m. If you are using Blackboard Monday morning, please terminate your session and log out of Blackboard before 7:30 a.m. to prevent possible loss of data.

Please check this blog for updates and Blackboard service status.

We apologize for any inconvenience this operation may cause,

ITS 

All systems operational

Should you have any technical issues, please let us know.

 

McAuley Clinic - Conner still down

We have been updated by the circuit provider that there is a confirmed physical cable run in the area that was dug up or otherwise damaged.  They had technicians working into the night to repair the damage, and we will be updated with their progress this morning.  The circuit is still DOWN as of 8:00am.

UPDATED***   There is now an estimate that the repairs will be completed by WEDNESDAY at 8:00am.

McAuley Clinic CONNER circuit issue

We have not been able to communicate across the circuit from McNichols to Conner Street Clinic.  The circuit provider has been notified, and they are checking it out.  They did indicate there are some widespread phone issues they're aware of in the Detroit area, and this could be related. 

The outage will not affect eClinical functionality to CCS, Joy/Southfield, or Schulze locations.

Incoming Email Received but Being Held

UDM is temporarily receiving all incoming email into our queue but the messages are not being distributed.  Staff are looking into it now and once resolved all queued messages should be delivered.

Dorms Internet Status **** UPDATE 10.31 11:30 a.m.

Comcast, our ISP for Internet access in Dorms, is still working on resolving intermittent issues affecting Internet access for Dorms. We experience these issues as a short inaccessibility to Internet sources or as a poor response to our requests. Access to University resources is not affected by these issues.

As a consequence of Comcast intervention in pursuing these problems, Dorms have serious difficulties in accessing Internet, this morning between 10:30 and 11:30.

Dorms Internet access works on full capacity at this time. Comcast and ITS is going to continue close monitoring so we can fix problems and provide best possible Internet service.

Thank you for your understanding,

ITS

Dorms Network at full capacity Thursday Oct. 25 1:00 p.m.

Our ISP finally got Dorms Internet service restored and Dorms network runs on full capacity now. We are going to continue close monitoring of the network. Please bookmark this site (http://udm-its.blogspot.com/) and check here first for possible updates.

We are sorry for the problems caused by the lowered Internet capacity. We are doing our best to maintain good quality Internet service throughout; ultimately we depend on service quality we got from our ISP.

ITS  

Library Access Reported Slow

We have received reports that the network connection is slow and have staff looking into it.

Dorm Network Internet access limited - Oct. 23 11:00 a.m.

We had intermittent, short duration, issues with Internet pipe supplying Dorms with the Internet service for several days, and ISP was not able to track these problems to their source. This morning this line went completely down and Dorm Network is running on backup network now, with much lower than normal capacity. Users are noticing poor, slow service and time outs on loading web sites of the Internet. Access to University (udmercy.edu) network is not affected.

Please limit your use of Internet to absolutely necessary at this time. We don’t have reliable information on how long this situation may last. Please check this site for updates and information on repairing process progress.

Thank you for cooperation,

ITS

Internet Issue

We are experiencing some unusual activity on the Unviersity network and network technicians are investigating it at this time.  You may have issues trying to reach the Internet.  If you do, please post a comment to this blog entry with your campus location.

 

Dorms Internet access at full capacity Oct. 15, 3:15 p.m.

Due to our ISP service action on our Dorms Network, we had to switch Dorms Internet access to the backup line with much lower capacity at 2:45 p.m. today, October 15. Service action is concluded and Dorms Network is supplied with full capacity now. We hope that this service action will terminate occasional hiccups that we had in this network last several days.
ITS will continue to monitor the situation and communicate status on this blog.

We sorry for all the inconvenience caused by this situation,

ITS
 

Blackboard service available Oct. 15, 7:40 a.m.

Planned Blackboard Software maintenance action is concluded and Blackboard services are up and available.

Thank you for your cooperation,

ITS

Select location of WIFI in Corktown Classroom Buildng - Down

We are seeing a handful of access points down in the classroom building and have notified network staff.  ETA of repair expected Monday.

 

Voice-Mail Down

The University’s voice-mail system and unattended operator on the main 993-1000 line went down at 4:30 am.  Telecom staff have been notified.

 

Dorms Internet Service *** Update

Our ISP has performed technical check and taken corrective action on Dorms Internet pipe. Our service should improve as result of this action and we don't expect occasional drops in service like we had in the last couple of days.
ITS is going to continue monitoring this network and request additional actions if necessary.
We sorry for inconvenience and thank you for your patience.

ITS

Blackboard Maintenance - Mon. Oct. 15, 7:30 a.m.

Blackboard released set of patches for their software. This patches are targeting reported issues and suppose to improve quality of service. We plan on installing these patches for October 15, starting at 7:30 a.m. For that purpose Blackboard service has to be shut down and restarted, which will result in service outage. Expected service outage is up to 1 hour. Please don't plan on using Blackboard between 7:30 and 8:30 a.m. on Monday, October 15. If you are using Blackboard on Monday morning, please close your session and log out before 7:30 a.m.to avoid possible loss of data.
Thank you for your cooperation,

ITS

McNichols Dorm Internet issues reported - ISP crew working **** UPDATE

ITS received reports on occasional problems in accessing Internet from dorms on McNichols campus. Analysis lead to locate source of problem being in ISP network. Issue manifested as occasional poor response in web browsing, lasting less than 2 minutes at the time. ISP provided us with information that they have a crew working to fix the problem affecting us and our neighborhood. They expect this problem to be solved by the end of the day or, possibly, tomorrow.

ITS is going to continue monitoring - please revisit this blog for possible updates.

Thank you,

ITS     

***************** UPDATE

We are still experiencing occasional short drops of service on ISP end. ISP has scheduled technicians to perform physical check of their installation in our location this morning, Oct. 12, between 8 a.m. and 12:00 a.m. In the course of their troubleshooting/repair action they will have to shutdown the main pipe that supplies dorms with Internet service. This interruption won’t last long and dorms network will be running on backup line with lowered capacity.

Please keep checking this blog for updates.

McAuley Clinic circuit down ***UPDATED

We lost connectivity between the McAuley Clinic site and McNichols.  This will keep Connor people from connecting to eClinical, but not the Joy-Southfield or CCS locations.  The circuit provider found the issue we reported, and they are currently working on the solution.  It could require an on-site visit, but an update is expected by 12:15PM today.

***UPDATED:
As of 8:30PM yesterday, this circuit has been restored.  A field technician found the issue and fixed it.

ALl Systems Operational

All systems are operational at this time.  Have a good weekend.

 

McNichols Network Outage Scheduled for 10/2/12 @ 6:00am

For those keeping score, we have had two core network outages during the past month (9/7/12 and 9/28/12) that have temporarily disabled the entire McNichols network for a short period of time.  To address the source of the problem and reduce the risk of this issue reoccurring, ITS will be applying several patches to our core network switch tomorrow morning, Tuesday, October 2, 2012 starting at 6:00 am.

 

While most services will only be down from 6:20 am to 6:45 am, some services will be down starting at 6:00 am and lasting until 7:15 am.  TitanConnect will only be down for the 6:20 am to 6:45 am window.  Access in the residence halls will only be down from 6:20 am to 6:45 am.  TitanNet and Exchange will be down for the full window.  Should you attempt to access the system after 6:45 am and the service is back online you are welcome to continue to use the service.

 

Services at the Dental and Law campuses will remain online and available during this period of time.  Connections back to the McNichols campus will be down but general internet access and access within the buildings will remain up and available.

 

We apologize in advance for the short notice.

 

 

Outage Issues - Update

Exchange service has been restored. 

All other services have been verified as operational.

Currently there are no outstanding issues due to this outage.

ITS - NOC

Outage Issues

Due to the unexpected outage some services are still down at this time.

Currently Exchange is offline.
ITS staff are working diligently to restore service.

ITS staff are continuing to verify all other services.

ITS- NOC

Network outage

UDM main network has experienced a brief outage. ITS staff are investigating. Some services may be offline.

VOICEMAIL RESTORED

Voicemail is back up and running.   ATT has repaired the Data Circuit and we are back to full functionality.  Sorry for any inconvenience that this is caused.

VOICEMAIL UPDATE

We are sorry to report that Voicemail is still down.  ATT's first diagnosis of the problem was apparently incorrect.  ATT has been working to identify the problem and have it corrected.  They have been working with our third-party Voicemail Maintenance Company "Communitech" and also our IT group for a solution.  All involved are working diligently to get the Voicemail back online.  We appreciate your patience.  We will update this Blog as soon as Voicemail has been restored.

VOICEMAIL is DOWN

Voicemail is currently down.  The problem has been identified.  A circuit at ATT needs to be reset.  ATT has been notified and an ATT Trouble Ticket has been created.  We are sorry for the inconvenience.  Hopefully, the outage will not last long.

Blackboard available 09/24 07:45 a.m.

Blackboard system software maintenance is completed and Blackboard service is available to users.

Thank you for your cooperation,

ITS

Investigating email issue

ITS staff are investigating an email issue that surfaced at 11:51 pm last night and is preventing email from delivery.  Hold tight.  More info as available.

Podium Issues in C&F & CHP

Podium issues in CF9, 10, 104, 209 and CHP 207.  Faculty may want to check in with the AV office for workaround information.

Blackboard Software Maintenance - Sep. 24 07:30 a.m. - Advance Notice

In the course of Blackboard Software Maintenance cycle, Blackboard has released important service pack. This Service Pack targets security threats as well as functionality improvements and problem fixes. We plan on installing this service pack in our regular maintenance window, Monday September 24, at 7:30 a.m. This installation requires Blackboard Service stopped; expected downtime is up to 1 hour. Please don't plan any activity for period of 7:30 - 8:30 a.m. on Monday; if you are using Blackboard please close the session and log out before 7:30 a.m. to avoid possible loss of data.

Thank you for your cooperation,

ITS

South Quad - Network Issue

We are encountering some very unusual activity that is resulting in sporatic outages.  We are investigating and hoping to stabilize the environment ASAP.

 

 

Dental WIFI Reported Down

ITS is investigating reports of the Dental WIFI environment being down.

Corktown Campus Down at 6:00 am

Network team is heading to Corktown this morning to investigate the downed network situation.

Financial Aid Upgrade Completed

ITS has completed updating Financial Aid. Thank you for your patience. We will attempt to have the next upgrade done in the morning by 9 AM.

ITS Dept.

Financial Aid Upgrade in Progress: INB may be slow

We are in the process of upgrading Financial Aid. You may experience slowness on the system. Please be patient as the upgrade is nearing completion. Unfortunately, there will be one more, but this will probably be done tomorrow morning before most users arrive.
ITS Dept.

UDMLaw and UDMLaw100

Visitors to udmlaw.com and udmlaw100.com websites may experience intermittent connectivity problems dues to a service providers dns failure.  Service provider is working on issue.

All Systems Up

Happy Sunday.

Exchange Down - Now Up

Two of four exchange stores were down after the outage and brought back online around 10:00 am.

Investigating Potential Outage

ITS discovered connectivity issues and is investigating.

Dorms Internet brief outage Sep. 6, 7:30 a.m.

To increase quality of service, system that supplies Dorms with Internet service had to be restarted with the new configuration. This action resulted in brief Internet inaccessibility for Dorms users.

We apologize if this action caused  inconvenience,

ITS

IT Labs - Opening Files Issue

We have been made aware that people are experiencing issues when attempting to open files that originate from other sites.  The Lab team is working to get the fix put in place ASAP.  They have to visit each computer and this may take until the end of the week to reach all IT lab computers.

 

Blackboard Situation Sep. 1

Due to glitch in Banner, Blackboard disabled access to courses in Term 1 at 6:00 a.m. this morning. This situation is solved and reverted to normal. We apologize to users who couldn't access their courses in meantime.
Automated Blackboard updates on courses and enrollments are suspended until process in Banner gets fixed. Please submit helpdesk ticket if you need to report irregularity in Blackboard operations.

Thank you,

ITS

Email Issue

Issue with email delivery at the moment. Locating staff to investigate issue. More info as available.

McNichols Internet Temporarily Down

We are temporarily down on McNichols and have staff working to bring us back up. Estimated up time is 8:30 am.

Power Outage - IT services down until 9 am Sunday

Due to serious electrical repair delays restored power is not expected to be back up until middle if the night. ITS staff will return onsite at 7am tomorrow to bring systems back online provided power is back up by then.

Power Outage - Anticipated up at 6:00 pm

The Facilities department scheduled McNichols power outage is now in effect.  We anticipate IT systems will start coming up sometime after 3:00 pm and production level systems fully restored by 6:00 pm.  Additional non-production systems will be up on Monday by 12:00 pm.

Reminder - Power Outage at McNichols

Computer systems on campus will begin to go down starting at 8:00 am tomorrow.  Production level systems are expected to be back online by 6:00 pm.  Non-production systems will be up by 12:00 pm on Monday.

 

Stay tuned to this blog for details during the outage.

 

Briggs WIFI Down for Upgrade

The Briggs WIFI network is down but is expected to come back online later today with a stronger and faster signal.

 

McNichols WIFI Rebooted

The 802.11n WIFI environment on McNichols was temporarily restarted to resolve issues related to bringing the East Quad online.  We anticipate East Quad upgrade to come online within the hour.

All systems up

To the best of our knowledge, all systems are up and running.  If you have an issue, please let us know.

 

Dental WIFI Rolling Outages

While ITS completes the WIFI upgrade on the Corktown and UHC campuses, there will be times when areas of the WIFI environment are temporarily out.  This will be the case for Tues and Wed.  Should this carry into Thurs, we will update this blog entry.

 

 

Blackboard Service Available 08/06 7:40 a.m.

Scheduled Blackboard software maintenance is concluded and Blackboard service is available.

Thank you for your patience.

ITS

All systems operational

To the best of our knowledge, all systems are up and running.

 

Blackboard Maintenance Scheduled for Monday, August 6, 7:30 a.m.

Blackboard released software updates and we plan to install this updates to fix some of earlier reported issues on Monday, August 6, at 7:30 a.m. in our regular maintenance window. Services will not be available for up to 1 hour and please close your work and log out of Blackboard/Knowledge before 7:30 a.m. to avoid possible loss of data.
For updated information on progress of this installation, please check this log.

Thank you for your cooperation,

ITS  

UDM Mail - Blacklisted at Yahoo.com

UDM Mail is not being delivered to YAHOO.COM addresses because of recent security problems.  Starting at about Noon today, Yahoo.com stopped accepting our mail, and we are working on getting this service restored.  Undelivered messages are being queued up for later delivery, but you may wish to use another service for the time being.

As a reminder, please never give our your Titannet or Titan Connect passwords to anyone.  ITS will never ask for your passwords in an Email.

Law Web Server Maintenance July 31st 7 to 8 a.m.

Between 7 and 8 a.m. on Tuesday July 31st the Law web server will undergo maintenance.  During this time the following web sites will be unreachable for varying periods of time; http://lawschool.udmercy.edu, http://www.law.udmercy.edu, udmlaw.com, udmlawreunion.com, undmlawreview.org and udmlawreview.com.  Please check this blog for updates during this maintenance.

Update :  Maintenance has been completed. 

Brief Internet Outage 7/20/12 @6:00 pm

There will be a brief Internet outage this Friday at 6:00 pm while our Internet Service Provider upgrades network equipment that connects the University to the Internet. We anticipate this outage to last no longer than 15 minutes.

ITS

UDM Internet Connection Schedule to go down for 15 min

Our connection to the internet (with the exception of the dorms) is to go down at 10:00 pm for up to 15 minutes.  This is to complete maintenance work related power issues from several weeks ago.  The repairs are being performed by our ISP.

Cable TV Channels Down

A number of channels are down at this time. The provider has been notified and will investigate tomorrow morning.

TitanConnect back up

The system maintenance is complete and you may get back into the system.

Thank you for your patience during this outage.

TitanConnect down for maintenance

The system is now down and will be up shortly.

All Systems Up

At this time, all systems are up.

Reminder TC Going Down from 12:00 pm to 1:30 pm

Just a quick reminder that the scheduled maintenance will take place today at 12:00 pm as communicated via email to the University community.

 

Internet connection to UDM down

ITS networking investigating down connection to all services. More info as available.

All system up

To the best of our knowledge, all systems are up and fully operational.

VOICEMAIL Restored

The Voicemail System is back up and running.  Sorry for any inconvenience.

Several Systems Down

Our monitoring solutions are reporting several systems just went down.  Staff will be on-site at 7:30 am to look into these items.  TC, Email, Sakai, Voicemail, Admissions plus others.  More info as available.

 

Dorm Internet Connection Down

Internet connectivity for the McNichols residence halls is presently down.  ITS staff will look into the situation first thing Thursday morning.

 

 

Internet Back Up -- All Campuses

MERIT has restored our Internet connectivity, and it is fully funcitonal again. 

Internet down on all campuses

Due to issues with our Internet provider, Merit, Internet connectivity is down on all campuses. Merit is working to restore services ASAP. More detail to follow as available.

Blackboard service available 07/02 10:10 a.m.

Maintenance action including Blackboard software upgrade is concluded at this time. Blackboard service is available.
We apologize for unplanned delay in restoring this service and possible inconvenience.

Thank you,

ITS   

Blackboard upgrade - UPDATE

Due to unexpected difficulties Blackboard System upgrade failed. At this time Blackboard Technical Support is involved to solve the problem. We don't have information on how long this will take. Please continue to check this blog for updates. 
Sorry for this delay in making Blackboard services available.

ITS

10:00 a.m. Most of the work related to this upgrade is finished; we expect to be able to restore Blackboard service within next 30 minutes.

Thank you,

ITS

Blackboard Maintenance Monday, July 2 at 7:30 a.m.

Blackboard published software patches to resolve number of reported software issues. Installation of these patches requires Blackboard service to be shut down. We plan on performing this action in the standard Blackboard Maintenance time frame, Monday morning on July 2 starting at 7:30 a.m. Expected downtime is up to 2 hour.
Please close open sessions and log out of Blackboard before 7:30 a.m. to avoid possible loss of data. Check this blog for updates on this operation.

Thank you,

ITS

UPDATE: For additional software updates just released by Blackboard, it will take more time to perform all necessary actions. Expected downtime is up to 2 hours now; please don't plan on using Blackboard services before 9:30 a.m. on Monday. Continue to check this site for updates on status.

Thank you,

ITS

East Quad Reported Down

Remote reports that connectivity in East Quad is completely down at this time and ITS will investigate this on Monday morning.

 

Fitness Center Camera Down

The camera is unexpectedly down and ITS will investigate the issue on Monday.

 

 

UPDATE - Regional Network Issue

The interruption in UDM internet service was caused by a power outage at our ISP co-location   located on the Wayne State Campus.  This was caused by a compromised cable located near the Wayne State Campus. The power was restored at 3:00 am this morning.

Merit Connectivity Service Interruption | Resolved

Start Time: 2012-06-19 20:37:00

End Time: 2012-06-20 03:05:00

Description:
Power to the building on Wayne State's campus that caused the earlier 
loss of connectivity for your organization has been restored.

Comment:
An underground cable around the Woodward and Hastings area was 
compromised; this was brought back online by the power provider by 
the end time indicated in this notice.

Member and Service(s) Affected:

Baker College - Allen Park
(Merit Connectivity)

College for Creative Studies - New Center Campus
(Merit Connectivity)

Henry Ford Academy - Center for Urban Education
(Merit Connectivity)

Madonna University - SWEEP Center
(Merit Connectivity)

Marygrove College
(Merit Connectivity)

University of Detroit Mercy
(Merit Connectivity)

University of Detroit Mercy - Dental Clinic
(Merit Connectivity)

University of Detroit Mercy - Dental Clinic
(transp: UDM1 vlan)

Thank you,
DebC@MSC
--------------------------------------------------------------------- 
                        Merit Support Center                  
--------------------------------------------------------------------- 
                         Merit Network, Inc. 
                   ------------------------------- 

  Upcoming Professional Learning Events: http://merit.edu/learning/ 
--------------------------------------------------------------------- 

Regional Network Issue - Per ISP

Our Internet Service Provider is reporting an issue starting at 8:30 pm affecting the area.  We are awaiting word of the cause and resolution.  Please bear with us.  Resident students will be unaffected by this however access to UDM resources such as TitanConnect, Knowledge and WWW servers are down for all.

Merit Connectivity Service Interruption

Start Time: 2012-06-19 20:37:00

Description:
We are currently experiencing a service issue with the Merit 
Connectivity service around Wayne State University and some sites 
that rely on a connection to WSU for their connectivity.

Comment:
The Merit MSC is investigating the cause of this outage.

Member and Service(s) Affected:

Baker College - Allen Park
(Merit Connectivity)

College for Creative Studies - New Center Campus
(Merit Connectivity)

Henry Ford Academy - Center for Urban Education
(Merit Connectivity)

Madonna University - SWEEP Center
(Merit Connectivity)

Marygrove College
(Merit Connectivity)

University of Detroit Mercy
(Merit Connectivity)

University of Detroit Mercy - Dental Clinic
(Merit Connectivity)

University of Detroit Mercy - Dental Clinic
(transp: UDM1 vlan)

Law Reported Down

Unconfirmed reports that Law connection is temporarily down.  ITS staff to investigate ASAP.

Corktown Clinic Down

Unrelated to yesterday's outage, clinic network is down. Staff en route to restore service.

ODS8PROD: Online after Brief Outage 6/14/12 2:01 PM

ODS8PROD is back online. It went down for about 2 minutes. Is is available again. Thank you, ITS Dept.

Network Interruption on Corktown and Law Campuses Today

Today,Thursday, June 14, 2012, there will be a couple unavoidable network interruptions that will impact communication between our campuses.  We regret having one of these outages occur during normal business hours but we have a very limited window of time available to address issues at our Internet Service Provider’s colocation site which hosts some of the University’s critical network equipment.  The work on this day completes the work begun on May 30, 2012.

Starting at 1:00 pm, connectivity to the Law Campus into and out of the campus will be down until 5:00 pm.  Should the work be completed prior to that time (and we are optimistic it will be), service will be restored as soon as it is available.  Connections originating from the Law School campus to the Internet, TitanConnect and other McNichols servers will be down during this time.  Network connections within the Law Campus to Law servers will remain available at all times.

Starting at 5:00 pm, connectivity to the Dental Campus into and out of the campus will be down until 9:00 pm.  Should the work be completed prior to that time (and we are optimistic it will be), service will be restored as soon as it is available.  Connections originating from the Dental School campus to the Internet, TitanConnect and other McNichols servers will be down during this time.  Network connections within the Dental Campus to Dental servers (including Axium) will remain available at all times.  Connections from UHC to Axium will be down during this time.

Email sent from the McNichols campus or outside the University to the Law and Dental campuses during these outages will be delivered and will be readable  once the campus has regained network access or if the user has accessed from a location outside of the campus.

Updates regarding availability will be posted on the ITS Outage Blog located at http://udm-its.blogspot.com.

If you have questions about this, please feel free to contact ITS at its@udmercy.edu.

Cascade 7.0 Upgrade Complete

The upgrade of Cascade to version 7.0 has been completed.

Cascade Upgrade - Wednesday June 13th

Cascade services will be unavailable beginning at 6:00 a.m. on Wednesday June 13th while the system is upgraded. We expect Cascade services to be restored by 4:00 p.m. June 13th. Please check the blog for updates during the upgrade.

Update : 10:15 a.m.   The upgrade is in process and on schedule.

UPDATE - ITS Services During the McNichols Scheduled Power Outage

As of 9:30 am all production services at the University should be fully operational.

ITS Services During the McNichols Scheduled Power Outage

To reduce the risk of potential problems resulting from the electrical work taking place early Saturday Morning on the McNichols campus, all McNichols servers will be powered down.

 

TitanConnect, Blackboard, Internet Access, all udmercy.edu web services and TitanNet will be shut-down around 2:30 AM and brought back up within 3 hours after the power has been restored.  Critical servers will be brought online first and will be available soon after the power has been restored.  It may take up to three hours for all systems to be brought back online.

 

During this outage, incoming e-mail may be queued on the sender's e-mail system or bounced back to the original sender depending on how the sender’s e-mail servers are configured to handle messages to downed sites.

 

Access to the servers at the Corktown campus will not be affected by this outage however access to McNichols based servers will not work.  Internet service from Corktown will continue to work fine for sites outside of the udmercy.edu domain.

 

Access to the servers at the Law campus will not be affected by this outage however access to McNichols based servers will not work.  Internet service from Law will continue to work fine for sites outside of the udmercy.edu domain.

 

Voice-mail for all campuses will be down during this outage as well as the 993-1000 automatic operator.

 

Status updates will be posted to the ITS Outage blog located at:  http://udm-its.blogspot.com.  Should you have any questions about the outage outside of standard University business hours (8:30 am to 4:30 pm M-F), please post them to the blog to reach an ITS staff member or email your questions to its@udmercy.edu.

 

ITS

 

TitanConnect Maintenance

TitanConnect(http://tc.udmercy.edu) web servers will be restarted Thursday, June 7th between 7:00 and 7:15 am.  Users are strongly advised to close all sessions and log out to avoid possible loss of some or all work.  This maintenance will not affect client based email or exchange users.

Please check this blog for updates.

Update June 7, 7:07 a.m.  Maintenance has been completed.

LIstserver Issues - Update

The listserver issues have been resolved. A service failed to start after the power outage. The cause has been addressed.

UDM ITS, Network Group
Jun 6th @ 11:13

Law School Internet and McNichols Connection Down

Network monitoring tools are showing Law School campus connection to McNichols and Internet temporarily down. ITS staff are working to address the issue.

Listserver Issues

Unrelated to the power outage, the listserver is acting up and not accepting messages from some lists. ITS staff will look into this today.

Fitness Center Web Cam Down

ITS is working with Facilities to restore the web cam feed. We hope to have it up on Wednesday.

ITS Services During the McNichols Scheduled Power Outage

To reduce the risk of potential problems resulting from the electrical work taking place tomorrow on the McNichols campus, all McNichols servers will be powered down.

 

TitanConnect, Blackboard, Internet Access, all udmercy.edu web services and TitanNet will be shut-down around 3:00 AM and brought back up within 2 hours after the power has been restored.  Critical servers will be brought online first and will be available soon after the power has been restored.

 

During this outage, incoming e-mail may be queued on the sender's e-mail system or bounced back to the original sender depending on how the sender’s e-mail servers are configured to handle messages to downed sites.

 

Access to the servers at the Corktown campus will not be affected by this outage however access to McNichols based servers will not work.  Internet service from Corktown will continue to work fine for sites outside of the udmercy.edu domain.

 

Access to the servers at the Law campus will not be affected by this outage however access to McNichols based servers will not work.  Internet service from Law will continue to work fine for sites outside of the udmercy.edu domain.

 

Voice-mail for all campuses will be down during this outage as well as the 993-1000 automatic operator.

 

Status updates will be posted to the ITS Outage blog located at:  http://udm-its.blogspot.com

 

Should you have any questions about the process of shutting down, please contact the ITS Helpdesk at 313.993.1500.

 

Please note, the same shut-down schedule will also take place on Saturday, June 9, 2012 when another scheduled power outage is scheduled to take place.  ITS will send a reminder message prior to that time.

 

ITS

 

UDM Network Connectivity Interruptions - Today - May 30, 2012 - Reminder

Today, Wednesday, May 30, 2012 there will be a couple unavoidable network interruptions that will impact communication between our campuses.  We regret having one of these outages occur during normal business hours but we have a very limited window of time available to address issues at our Internet Service Provider’s colocation site which hosts some of the University’s critical network equipment.

 

Starting at 1:00 pm, connectivity to the Law Campus into and out of the campus will be down until 5:00 pm.  Should the work be completed prior to that time (and we are optimistic it will be), service will be restored as soon as it is available.  Connections originating from the Law School campus to the Internet, TitanConnect and other McNichols servers will be down during this time.  Network connections within the Law Campus to Law servers will remain available at all times.

 

Starting at 5:00 pm, connectivity to the Dental Campus into and out of the campus will be down until 9:00 pm.  Should the work be completed prior to that time (and we are optimistic it will be), service will be restored as soon as it is available.  Connections originating from the Dental School campus to the Internet, TitanConnect and other McNichols servers will be down during this time.  Network connections within the Dental Campus to Dental servers (including Axium) will remain available at all times.  Connections from UHC to Axium will be down during this time.

 

Email sent from the McNichols campus or outside the University to the Law and Dental campuses during these outages will be delivered and will be readable  once the campus has regained network access or if the user has accessed from a location outside of the campus.

 

This outage schedule will be repeated one more time at the completion of the work at the colocation site.  At this early stage, it appears the final outage for this project will take place sometime during the week of June 18-22.  Once we have a more definitive date we will let you know.

 

Updates regarding availability will be posted on the ITS Outage Blog located at http://udm-its.blogspot.com.

 

If you have questions about this, please feel free to contact ITS at its@udmercy.edu.

 

ITS

 

 

 

 

TitanConnect Email Maintenance Complete

Maintenance has been completed and all TitanConnect mail services(http, imap and pop3) are back in service.

TitanConnect Email Maintenance Scheduled - 05/24/2012

TitanConnect email services(web client/imap/pop3) will be unavailable for intermittent periods of time between 6:30 a.m. and 7:30 a.m. on Thursday May 24th for maintenance. Users are strongly advised to close all sessions and log out to avoid possible loss of some or all of the work. This maintenance will not affect Exchange email users.

Please check this blog for updates.

Blackboard service available - 05/14 8:00 a.m.

Scheduled maintenance on Blackboard system is concluded and Blackboard service is available. Sorry if this short outage caused you any inconvenience. ITS

www.udmercy.edu temporarily down

The University's main website is temporarily down and will be brought back online as soon as possible.

Blackboard Maintenance - Monday, May 14 at 7:30 a.m.

Blackboard service will be stopped on Monday, May 14, at 7:30 a.m. for hardware maintenance. Expected service outage is 1 hour. Users are strongly advised to close open sessions and log out of Blackboard before 7:30 a.m. in order to prevent possible loss of data. Sorry for possible inconvenience, ITS

Student Union Network Outage

We've found a hardware failure in a network closet in the Student Union last night. Some workstations throughout the building, as well as wireless connectivity are affected. Public Safety security is NOT affected, but some desktop workstations are not able to connect to the network. We have our network team working together to replace the bad hardware, and networking will come back to workstations throughout the day today.

Update 2 - McNichols Internet Outage

The update to McNichols' primary connection is completed. Internet and all McNichols based network service are back online and operational.

Update - McNichols Internet Outage

The update to McNichols' primary connection is at the half way point. The update is on schedule with no major issues. Please check back here for further information.

McNichols Internet Outage

Today, Friday, May 4, 2012 at 5:00 pm network connections to the McNichols campus through our primary point of connectivity will be temporarily offline while we upgrade equipment for future bandwidth expansion.

For our resident students, internet access in the residence halls will remain available during this time as it routes through our secondary point of connectivity. Upgrades to the second point of connectivity took place this past December.

For our Dental and Law professional schools, access to the internet will also remain available during this time.

Unfortunately, access to TitanConnect, Blackboard, WWW, Research and other McNichols hosted services will be limited to access from within the McNichols campus during this outage.Incoming email will either be queued by the sender’s email server or bounced back (if permitted) by the sender’s email server. Outgoing email originating on the McNichols campus will be queued for delivery when possible.

Access to off-site hosted solutions such as www.detroittitans.com, www.detroitlockerroom.com, UDM’s Emergency Alert system (https://www.getrave.com/login/udmercy), CEC’s Career Service Solution TitanCareerLink (https://udmercy-csm.symplicity.com/students/), etc. will remain available for access from outside the McNichols campus or residence hall computers.

The outage is expected to last until 9:00 pm. Should the upgrade be completed prior to that time, service will be turned on earlier.

Updates will be posted to the ITS Outage Blog located off-campus at http://udm-its.blogspot.com.

We apologize for the temporary inconvenience but look forward to a future announcement regarding expansion of bandwidth across all three campuses.

North Quad network outage

A power outage in the main network closet in North Quad is causing a network outage throughout the whole building. This includes wireless as well as hard-wired ports in rooms. We are working with facilities to restore power and network connectivity.**********UPDATE************Power has been restored, and all North Quad network closets are operating again.

Course Eval System Online and Ready to Accept Submissions

The faculty/course evaluation process is important in providing feedback for continuous improvement.

 

The course evaluation site is https://www.udmercy.edu/evaluate/

 

The open window for completion of faculty/course evaluations is scheduled based upon the length of the course and the school/college in which the course is offered.  Thus, if you are taking a course taught by the College of Liberal Arts and Education and a course taught in School of Business, the open window for evaluation will be different for both courses.

 

The following does not apply to the School of Dentistry or School of Law.

 

College of Liberal Arts and Education, School of Architecture and College of Health Professions/McAuley School of Nursing Courses

Faculty/Course evaluations for the standard 14 week course sections may be completed during “dead” week and Final Exam week between Sunday, April 15, 2012 through Sunday, April 29, 2012.

 

College of Engineering & Science, School of Business and ALL other programs Faculty/Course evaluations for the standard 14 week course sections may be completed during “dead” week between Sunday, April 15, 2012 through Sunday, April 22, 2012.

 

For all non-standard course sections, the open period to complete evaluations is the last two weeks of the course section with the evaluation ending the day before the exam week.  Note the day before exam week and not the day before your exam.

 

For non-standard course sections ending at the same time as a standard 14 week course sections, the open period for completion is the last two weeks ending the day before the exam week.

 

Students may access the system from any internet connected computer whether on or off campus.  For those students who prefer to use a University computer, systems are available in the ITS labs across the McNichols campus.  All evaluations are completely anonymous.

 

If you are unable to complete your online evaluation(s) due to technical reasons, please contact the Helpdesk with details ASAP.  All evals must be in the system by the published end-date.  If contacting the Helpdesk afterhours, please leave a voice-mail at 313.993.1500 or e-mail at  helpdesk@udmercy.edu or submit a ticket into the http://helpdesk.udmercy.edu system and someone will follow up with you the next business day.

 

Chem 114 Podium Down

The Chem 114 podium appears to have been damaged sometime Thursday or Friday of last week by someone moving the podium around and compromising the all the cables that plug directly into the floor.  We have a call into the repair company to fix it.  If you need to use this podium, please contact the AV office to let them know your needs and they will deliver to the room through the mobile service option.

Scam email

This morning you may receive a fairly legitimate-looking email message from "WEBMAIL@udmercy.edu" or from just "University of Detroit Mercy" asking for your Username and Password. THIS IS A PHISHING SCAM. Besides the fact that your reply goes to an email address outside UDM, (TECH.TEAM@mail.com), we NEVER will ask you for your username and/or password in an email message.

Please disregard this bogus email message if you receive it. When in doubt, you can contact the Helpdesk at 3-1500.

Blackboard online Mon. 04/16 7:45 a.m.

Maintenance action is complete and Blackboard service is online and available.

Sorry if this short outage cause any inconvenience to you.

Thank you,

ITS

Blackboard service maintenance 04/16 7:30 a.m.

Blackboard issued a patch for Blackboard software that requires service restart and will result in service outage. To avoid possible loss of data, users are advised to close the work and log out of Blackboard before 7:30 a.m., on Monday, 04/16. Expected downtime is up to 30 minutes. Please check this blog for possible updates on status of this maintenance action.

Sorry for inconvenience,

ITS

Easter Weekend ITS Services

While you are celebrating the Easter season, all University servers will be operating on auto-pilot.  Should you have a technical issue, please reply this blog entry or submit a helpdesk ticket or post to the ITS Facebook page to reach an ITS staff member.

 

Shiple 5th Floor Down

Access on Shiple 5th floor appears to be down. The network team is on the way to investigate the situation.

****UPDATE****
2:00pm
Network access has been restored to 5th floor Shiple.

Blackboard service available 03/19 7:45 a.m.

Scheduled Blackboard maintenance action is concluded and Blackboard service is available.

Thank you,

ITS

Blackboard maintenance scheduled Mon. Mar. 19 at 7:30 a.m.

Blackboard software need installation of an important security patch. This installation is scheduled for Monday, March 19 at 7:30 a.m. in our regular maintenance window. This action requires restart of Blackboard services, expected downtime is 30 minutes.
As always, please close your work and log out of Blackboard before 7:30 a.m. on Monday to avoid possible loss of data.

Thank you,

ITS

TitanConnect Web Server Restart Scheduled

A web server restart has been scheduled for Wednesday March 15th between 6:45 a.m. and 7:15 a.m. During this maintenance window users will experience intermittent access issues to the TitanConnect portal. Users are strongly advised to close all sessions and log out to avoid possible loss of data.

Update : March 15th 7:07 a.m. Maintenance has been completed. Thank you for your patience.

Banner Finance Upgrades

The Banner Finance upgrades are now in production. Finance INB is now at version 8.6 and Finance Self-Service is now at version 8.5.

If you find any issues, please contact me.

Thank you,

Ken Palazzolo
palazzkf@udmercy.edu

Banner Finance Upgrades

Today, March 13, Banner Finance upgrades will be moved into production. The entire process will probably take most of the day. If problems occur, the process might extend to the following day.

It is not necessary that you avoid accessing Banner Finance PROD during this time. However, although it is unlikely, you might experience problems if you are updating a document (creating a requisition or change order) at the same time that process is being upgraded. The worst case scenario is that you might lose the data you entered and have to re-enter the information.

Internet Email Down

There appears to be an issue with our SPAM server and this is preventing incoming e-mail from being delivered. Service will be restored around 7:30 am tomorrow morning.

Incoming messages are currently queued and will be delivered at that time.

We apologize for this inconvenience.

VOICEMAIL RESTORED!

Voicemail has been repaired and is functioning as normal. Thanks for your patience.

VOICEMAIL DOWN

Voicemail is currently experiencing problems. Messages cannot be left or retreived at this time. The problem has been pin-pointed. ATT has been notified of the problem and is working to resolve it as quickly as possible. We are very sorry for any incovenience.

Law School WIFI - Repaired

It was reported on Monday of this week that WIFI at the Law School was problematic.  After several days on-site, ITS fine tuned the network by retuning various access points.  Early reports from faculty and students indicate performance has improved.  Thank you for bringing this to our attention and your patience while changes were implemented.

Blackboard service available 02/20 08:30 a.m.

Blackboard system is upgraded with the new Blackboard software and service is available to users.

Thank you,

ITS

TC Email Temporarily Down

The TitanConnect email is temporarily down. ITS staff are working to have it back online and anticipate it will be up around 9:45 pm. Our apologies for this interruption in service.

Blackboard upgrade scheduled Feb. 20 07:30 a.m. – advance notice

Blackboard application upgrade is scheduled for Monday, February 20, starting at 7:30 a.m.; estimated service downtime is 2 hours. To avoid possible loss of data, close your session and log out of Blackboard before 7:30 a.m. on Monday. Please do not plan any Blackboard activity before 9:30 a.m. Status of this action and system availability will be announced on this blog; please keep checking for updated info.

Thank you,

ITS

Internet Slowness (Again)

This morning from 7:30 am to 9:15 am we appear to have had some significant slowness resulting from activity in the labs.  This has been cleared up and we are operating at normal speeds once again.

 

Internet Slowness on MCN

ITS is investigating slowness since 8:30 am

Scheduled Internet Outage - 2:00 am 2/7/12

We have been notified by our Internet service provider that there will be a short interruption in service between 2:00 am and 6:00 am tonight.  Please be advised all internet services on all campuses will be down EXCEPT access from the McNichols residence halls.

 

Generally, 2:00 am to 6:00 am is a very light time on the University network.

 

External access to TC, Blackboard and all University webservers will be affected.  Users on-campus during these hours will be able to access internal (udmercy.edu) servers but nothing externally.

 

Mail sent during this time will be queued on the sender’s side however this varies from site-to-site.  Should you discover you are missing an incoming message expected during that time period, you will want to ask the sender to resend it again. 

 

ITS

 

 

 

 

TitanConnect Upgrades

The TitanConnect Upgrades for Student, Web for Student, Web for Faculty and Advisors, General, Web for General and Web Tailor have now been completed. These upgrades will provide enhanced capabilities in the TitanConnect system for the University community.

TitanConnect Upgrades

The TitanConnect INB and TitanConnect Self Service STUDENT and FACULTY systems were upgraded yesterday and that is now complete. Today we are upgrading the TitanConnect General system, which could again cause some errors. If you encounter any, please wait a few minutes and try the function again.

Sorry for the inconvenience.

TitanConnect Upgrades

The TitanConnect INB and TitanConnect Self Service STUDENT and FACULTY systems are being upgraded today. There may be periods when a function or screen gives an error message while you are using it. That is because that function is being upgraded while you are using it. Please wait a few minutes and try yuour function/screen again. Once the update is complete, the error will resolve itself.

Since the TitanConnect system is available 24/7/365, there is never a good time to do upgrades, but we hope the timing is not too inconvenient for mostusers of the system.

This upgrade will NOT affect the TitanConnect Portal, E-mail or Blackboard.

Thank you for your patience.

Wireless Network Setback

Recent electrical problems have apparently burned out 3 network wireless access points in the Engineering and Ford Life Science buildings. Wireless (WiFi)coverage may be sparse in the Northeast corner of Engineering, and in Ford Life Science 3rd floor East, and in the lab in room 010. ITS is working to replace the burned out equipment as we can.

West Quad 3rd Floor Connectivity Problem

There appears to be a power issue in the IT Network Closet on 3rd West Quad. We are diagnosing this, and should have it working by mid-morning.

Engineering Building Power Off - No Computer Access

Due to the building-wide outage, no computer nor network access is available in the Engineering building.  We anticipate Facilities will return power in the afternoon.

 

Incoming email down

ITS is investigating issues with incoming email failing at this time.

VOICEMAIL RESTORED

Voicemail seems to have been restored and should be working for all areas of the University. If anyone experiences any problems from this time forward - Please place a Helpdesk Ticket and document the problem with all applicable info(Phone # + Time of occurence). Thank you for your patience.

VOICEMAIL UPDATE- MONDAY Jan 23

Hi,
Voicemail is currently down. We believe that the problem has been identified and are working to correct it. ATT and our 3rd party support are working hard to get us going again. Sorry for the inconvenience.

Titanconnect temporary email outage

TitanConnect Email will be temporary down until 5:00 pm.

Voice-Mail System

We are experiencing an issue where the voice-mail system occassionally is not picking up at the expected interval.  ITS-Telecom is investigating the situation with the voice-mail maintenance provider.

 

Internet/DHCP Across University and Dorms Down

This morning our DHCP server failed and required a restart. The DHCP server issues out IP address to all computers. We anticipate this will be back in service within the next 30 minutes.

The easiest way to get back online will be a reboot of your computer. Once things are fully up, we will comment to this post with the update.

DNS and Internet Issues in Res Halls

We are working through an issue with our DNS server on the dorms. It might look like the Internet is down.

TitanConnect Web Server Restart Scheduled

A web server restart has been scheduled for Tuesday January 10th between 6:30 a.m. and 7:00 a.m. During this maintenance window users will experience intermittent access issues to the TitanConnect portal. Users are strongly advised to close all sessions and log out to avoid possible loss of data

Update : January 10 6:48 a.m. The scheduled maintenance has been completed.

TitanConnect Email Maintenance Complete

Maintenance has been completed and all TitanConnect mail services(http, imap and pop3) are back in service.

TitanConnect Email Maintenance - 01/05/2012

TitanConnect email services(web client/imap/pop3) will be unavailable for intermittent periods of time between 6:30 a.m. and 7:30 a.m. on Wednesday January 5th for maintenance. Users are strongly advised to close all sessions and log out to avoid possible loss of some or all of the work. This maintenance will not affect Exchange email users.

Please check this blog for updates.

Dorms Internet service - Update

Internet service to Dorms should be stable and without hick-ups now. For possible planned actions and updated information on status, please check this blog; if you are experiencing difficulties while browsing Internet, please submit report calling ITS help desk phone 313-993-1500 or using ticket system http://helpdesk.udmercy.edu.

Thank you,

ITS

Intermittment Connectivity Interuptions in Dorm Network

While the majority of residents are on break, there will be some periodic downtime for very short periods of time between now and Thursday.  If you are using during this time, wait 10 minutes and try again.