Phishing email - TASK

 If you receive the below email message, delete it, this is not an official message from the ITS Dept.  Inspecting teh email address is has come from, you can see it is not a UDMercy email address.  If you have clicked on the link we suggest you change your password. Should you need assistance call the Help Desk at 313-993-1500

 

 

Fisher Building Network Down - Issues Across Other Services

ITS is currently investigating a network outage in the Fisher building that is impacting all computer services.  More updates as they are available.

Access to Banner, Blackboard, Remote Desktop, etc. will all temporarily be down while we work to restore service.

 

 

Listserv Down for Security Maintenance

ITS is implementing additional security measures on the Listserver.  All listservs will be down.  We anticipate listserv access will be restored by 5:00 PM or earlier.

 

CATV Reported Down

ITS is investigating an outage of our cable TV system and working to restore service. 

 

ETA at this time is Thursday morning.

Potential Problem with Respondus Monitor - Wednesday 11/25

A note from our partner, IDS.

It looks like Amazon Web Services (AWS), a service that provides the backbone for many web services, including Blackboard and Respondus Monitor, started experiencing an outage around 9 this morning and extending into the afternoon. 

 

While I'm glad to report this hasn't 100% prevented folks from using our online services, IDS is seeing a slight increase in reports of issues using Respondus Monitor in particular. 

 

Amazon is working on this issue and hopefully will have full service restored soon.

 

We apologize for this inconvenience and appreciate your patience.

 

IDS

Scheduled Maintenance - LimeSurvey

 On Friday, November 27, from approximately 0900 to 0930, Limesurvey will not be available because of scheduled maintenance.  We apologize for and inconvenience.

Scheduled Maintenance - Self-Service & Banner - Starting November 20, 2020 at 5:30 p.m.

Please be advised that ITS will be performing maintenance on the Banner system starting this Friday, November 20, 2020 at 5:30 p.m. and running through Sunday, November 22, 2020 at 12:00 p.m.

 

During this period of time neither Banner Self-Service, Argos nor Banner Application Navigator will be available.  You will still be able to log into the my.udmercy.edu portal to access other features.

 

You will also maintain access to all other systems including Blackboard, O365, Teams, Helpdesk, www, RDP, Cascade, Raiser’s Edge, Slate, PeopleAdmin, COVID App, COVID Travel App and many more systems.

 

Updates that originate from Banner to Blackboard, the ID Card system and other systems will be temporarily halted during this time as well and will resume Sunday.

 

Your patience during this time will be most appreciated.

 

ITS will provide regular updates on progress utilizing our https://udm-its.blogspot.com outage blog (which celebrates 15 years of existence next month).

 

UPDATE: There remains two open issues: clearinghouse and degree audit are being worked on and are not available yet. Work continues and the services will be available as soon as possible.

ITS

 

 

 

 

Channels 91 & 92 Down

Channels 91 & 92 reported down.  ITS working to restore service.

 

Phishing Email: E-Verification...

If you receive the below email message, delete it, this is not an official message from the ITS Dept.  If you have clicked on the link we suggest you change your password. Should you need assistance call the Help Desk at 313-993-1500

 

 

East Quad - WIFI Down

Building WIFI reported down.  ITS is working to restore.

 

Resolved: Internet connectivity unavalable at Corktown and Riverfront Campuses

 Due to a fiber cut, the internet is unavailable at both the Dental and Law campuses. At this time there is not ETA as to when this will be fixed. Check back often as updates will be posted as they are made available to us.

 

11/9/10 5:10 PM: We have been informed that internet access has been restored at all campuses. Those on site may need to reboot their device to reestablish a connection to the network.

Office 365 email and Outlook Clients Not Functional at this Time

 At 3:30 PM Microsoft communicated they are working to resolve a problem with their email system.  We are awaiting further details from them at this time.

Phishing Email - Subject: Notice from Microsoft Outlook

If you receive the below email message, delete it, this is not an official message from the ITS Dept.  If you have clicked on the link we suggest you change your password. Should you need assistance call the Help Desk at 313-993-1500

 

 

Outlook - Users are not able to access

 Community members may not be able to access their Outlook email at this time. Microsoft is aware of the issue and is working to resolve. No ETA has been provided. Updates will be posted as they are made available.

Message from Microsoft:

EX225938, Exchange Online, Last updated: November 5, 2020 3:07 PM

Start time: November 5, 2020 12:25 PM

Status

Service degradation

User impact

Users may be unable to access their mailboxes through Exchange Online via all connection methods.

Phishing Email - Subject: University of Detroit Mercy Email Update

If you receive the below email message, delete it, this is not an official message from the ITS Dept.  If you have clicked on the link we suggest you change your password. Should you need assistance call the Help Desk at 313-993-1500.

 

School of Dentistry - Axium Down

The Axium system has been reported down and ITS is investigating to restore service as quickly as possible.

 

Local Channels **UPDATE**

 We are aware of the concerns with local channels on our cable network and we are working towards a solution.  This thread will be updated accordingly.**System has been restored, you may have to rescan your television channels.**

Office 365 - Down

 

 

 

M365 Service Health Notification

Exchange Online service alert Incident information Title: Users can't access Exchange Online ID: EX223208 Status Restoring Service Details Title: Users can't access Exchange Online User Impact: Users may be unable to access Exchange Online using multiple protocols. More info: This issue primarily affects Outlook on the web, though some users may also experience problems with Outlook desktop and mobile devices. Users may also be unable to utilize some features that rely on Representational state transfer (REST) functionality. Users able to connect to Exchange may experience delays sending and receiving email. Current status: Impact is remediated for most users. However, we're continuing to perform traffic-management optimization measures to ensure the service recovers for all users. Scope of impact: This issue could potentially affect any of your users intermittently if they are routed through the affected infrastructure. Start time: Thursday, October 1, 2020, at 4:52 AM UTC Root cause: root cause: A recent configuration update to the components that route user requests caused impact to specific features and services that utilize the Representational state transfer (REST) functionality within Microsoft 365. Next update by: Thursday, October 1, 2020, at 2:00 PM UTC Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

Microsoft 365 suite service alert Incident information Title: Unable to access Search and queries across multiple services ID: MO223247 Status Service Restored Details Title: Unable to access Search and queries across multiple services User Impact: Users may have been unable to use Search in SharePoint and Microsoft Teams. More info: Additionally, users would have also experienced impact while using some calendar functions, updating profile pictures, accessing the assignments tab, searches, and updating presence information. Impact relating the Exchange Online service is being communicated under the SI# EX223208. Final status: Reverting the update has mitigated impact and we've monitored the service to ensure full recovery. Scope of impact: Impact was specific to a subset of users who were served through the affected infrastructure. Start time: Thursday, October 1, 2020, at 4:52 AM UTC End time: Thursday, October 1, 2020, at 9:30 AM UTC Preliminary root cause: A recent configuration update to the components that route user requests caused impact to specific features and services that utilize the Representational state transfer (REST) functionality within Microsoft 365. Next steps: - We're reviewing our deployment and provisioning procedures to help prevent similar problems in the future. We'll publish a post-incident report within five business days. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

OneDrive for Business service alert Incident information Title: Some users may have been intermittently unable to access OneDrive for Business ID: OD223253 Status Service Restored Details Title: Some users may have been intermittently unable to access OneDrive for Business User Impact: Users may have been intermittently unable to access OneDrive for Business. Final status: Our investigation determined that a recently enabled flight change, intended to adjust the threshold of timeouts for specific cache queries, was resulting in impact to user access requests. We've disabled this flight change and confirmed impact has been remediated after carefully monitoring the environment. Scope of impact: This issue would have affected any of your users intermittently if they were routed through the affected infrastructure. Start time: Thursday, October 1, 2020, at 12:19 AM UTC End time: Thursday, October 1, 2020, at 9:30 AM UTC Root cause: A recently enabled flight change intended to adjust the threshold of timeouts for specific cache queries was unexpectedly resulting in impact. Next steps: - We're reviewing our deployment and flight change procedures to help prevent similar problems in the future. This is the final update for the event. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

SharePoint Online service alert Incident information Title: Some users may have been intermittently unable to access SharePoint Online ID: SP223244 Status Service Restored Details Title: Some users may be intermittently unable to access SharePoint Online User Impact: Users may be intermittently unable to access SharePoint Online. Final status: Our investigation determined that a recently enabled flight change, intended to adjust the threshold of timeouts for specific cache queries, was resulting in impact to user access requests. We've disabled this flight change and confirmed impact has been remediated after carefully monitoring the environment. Scope of impact: This issue would have affected any of your users intermittently if they were routed through the affected infrastructure. Start time: Thursday, October 1, 2020, at 12:19 AM UTC End time: Thursday, October 1, 2020, at 9:30 AM UTC Root cause: A recently enabled flight change intended to adjust the threshold of timeouts for specific cache queries was unexpectedly resulting in impact. Next steps: - We're reviewing our deployment and flight change procedures to help prevent similar problems in the future. This is the final update for the event. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

OneDrive for Business service alert Incident information Title: Some users may be intermittently unable to access OneDrive for Business ID: OD223253 Status Service Degradation Details Title: Some users may be intermittently unable to access OneDrive for Business User Impact: Users may be intermittently unable to access OneDrive for Business. Current status: We're reviewing service monitoring telemetry to isolate the source of the issue and establish a fix. Scope of Impact: This issue could potentially affect any of your users intermittently if they are routed through the affected infrastructure. Next update by: Thursday, October 1, 2020, at 12:00 PM UTC Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

Microsoft 365 suite service alert Incident information Title: Unable to access Search and queries across multiple services ID: MO223247 Status Service Degradation Details Title: Unable to access Search and queries across multiple services User Impact: Users may be unable to use Search in SharePoint and Microsoft Teams More info: Additionally, users may also experience impact while using some calendar functions, updating profile pictures, accessing the assignments tab, searches, and updating presence in Microsoft Teams. Current status: We've identified an issue within the infrastructure that is causing impact. We're evaluating recent changes within the affected infrastructure to determine if any additional factors could be contributing to the issue. Scope of impact: Impact is specific to a subset of users who are served through the affected infrastructure. Next update by: Thursday, October 1, 2020, at 9:30 AM UTC Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

SharePoint Online service alert Incident information Title: Some users may be intermittently unable to access SharePoint Online ID: SP223244 Status Service Degradation Details Title: Some users may be intermittently unable to access SharePoint Online User Impact: Users may be intermittently unable to access SharePoint Online. Current status: We're reviewing service monitoring telemetry to isolate the source of the issue and establish a fix. Scope of Impact: This issue could potentially affect any of your users intermittently if they are routed through the affected infrastructure. Next update by: Thursday, October 1, 2020, at 10:00 AM UTC Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

Exchange Online service alert Incident information Title: We're looking into a potential problem ID: EX223224 Status False Positive Details Title: We're looking into a potential problem User Impact: We're investigating the potential end-user impact. More info: This service incident number is a duplicate of an existing issue. For more details, please refer to EX223208. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

Microsoft 365 suite service alert Incident information Title: Can't access Microsoft 365 services ID: MO222965 Status Post-Incident Report Published Details A post-incident report has been published. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

Exchange Online service alert Incident information Title: We're looking into a potential problem ID: EX223224 Status Investigating Details We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 60 minutes. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052