Holiday Information - Major Upgrade starts 12/26/2010 at midnight

The TitanConnect system will be down from Sunday, December 26, 2010 until approximately Friday, December 31, 2010 to complete a major upgrade of TitanConnect Self-Service, TitanConnect INB and other modules within the TitanConnect portal solution. If the upgrade is completed earlier than Friday, December 31, 2010, the system will be made available at that time. During this time, the TitanConnect Portal, Email and Calendaring system will be available though there will be periods of time (possibly up to several hours) when these parts of the system will be unavailable. All incoming e-mail will be queued and then delivered once the TitanConnect Portal, E-mail and Calendaring system is back up. ITS will use the http://udm-its.blogspot.com outage blog to communicate details during this period of time. From Sunday, December 26, 2010 to approximately Friday, December 31, 2010 access to register for classes, submit admissions applications, review grades and all other features used within TitanConnect SSB and INB will be unavailable. Access to all other University IT services (WWW, Blackboard, blogs, helpdesk systems, etc.) will operate in auto-pilot mode. Should one of the auto-piloted systems go down, ITS will attempt to restore services when possible. Should you have any questions or concerns regarding this scheduled upgrade, please feel free to contact titanconnect@udmercy.edu.

Blackboard online - service available 12/21 12:00 p.m.

Upgrade of Blackboard application was successfully concluded at 12:00 p.m. We apologize for service outage being longer than expected and possible inconvenience to Blackboard users.

Thank you,

ITS

Blackboard service not available 12/21 7:30 a.m.

Blackboard service is shut down for upgrade of Blackboard application with necessary service pack. Initial plan was to finish this work within one hour; however, this action will take longer than anticipated and at this time we have no reliable information on how long. Keep checking this blog for updates.

Thanks for your cooperation,

ITS

E-Mail Down

E-mail has been confirmed down. Incoming/outgoing e-mail in this situation is being queued. We anticipate e-mail services back up in approximately 20 minutes.

Update: 10:05 a.m. web email client services restored.

Blackboard maintenance scheduled for Tuesday 12/21 7:30 a.m.

Blackboard service is going to be turned off on Tuesday, December 21 at 7:30 a.m., for upgrade of Blackboard software. Expected downtime is up to 1 hour.

Please finish your work and log out of Blackboard before scheduled maintenance to avoid possible loss of your input.

Thank you for your cooperation,

ITS

University Email Outage - Update

Internal and external mail services have been restored.

However, listserver remains offline while ITS Staff continue to work on the service.

UDM ITS, Network Grp

Sakai offline

Sakai is unavailable for maintenance.

Update : 12/16/2010 9:45 p.m. All Sakai services have been restored except inbound/outbound email. We will update when those services are restored.

Update : 12/17/2010 12:38 a.m. All Sakai services have been restored including inbound/outbound email.

Blackboard system reconfiguration necessary - immediate action

Blackboard system has to be reconfigured to reflect necessary changes in authentication process. This action is going to be performed immediately causing service outage of few minutes.

Sorry for possible inconvenience,

ITS

External and Internal Email Down

External and Internal UDM Email is currently down. We are investigating the issue.

UPDATE: Email is expected to resume service around 9 or 10 p.m. tonight (Thursday, December 16).

Internet Connectivity

University internet connectivity is currently down. We are working to address the issue.

Update : 12:52 p.m. Internet connectivity has been restored. We are investigating the cause.

Emergency power shut down in Shiple

There will be an emergency power shut down in Shiple. The power will be restored within 10 minutes of the outage. As a result of the power outage, wireless internet access will be down until power has been restored.

Blacklisted by Hotmail

The udmercy.edu domain appears to be blacklisted by Hotmail.  This typically means any Microsoft site is blacklisting UDM.  ITS staff have been notified and will work to clear this as quickly as possible.  Service may not be restored until Monday or Tuesday depending on Hotmail’s responses to UDM’s requests.  To reach internal UDM people, send messages to their @udmercy.edu account to ensure the messages go through.

 

Blackboard services outage 12/03 9:15 a.m.

Due to reports on Blackboard malfunctioning in file accessing area, Blackboard service and supporting database service were restarted at 9:15 a.m. in order to restore normal services to users. This action caused some 10-15 minutes service outage. ITS will analyze available log files to try to find cause for this problem in order to prevent this kind of error in the future.

We sorry for possible inconvenience caused to Blackboard users,

ITS

Course Evaulations Available

Maintenance on the course evaluation server has been completed. Services have been restored.

Course Evaulations

The course evaluation server will be down beginning at 7:30 a.m. Tuesday, November 30th until approximately 5:00 p.m. Tuesday, November 30th for maintenance. Course evaluations will not be available during this service outage. We apologize for the inconvenience this may cause.

All systems up

To the best of our knowledge, all systems are up.  We are hopeful these power outages are done and we can go back to our 24/7 environment.  We are also on a holiday weekend and so systems are operating on auto-pilot.

 

All systems down - Power Outage on McNichols

Due to a campus wide outage at 12:15 pm today, all McNichols IT services may be down.

The scheduled power switch on Friday was completed during the down time and the campus is now coming back online with power.

Since IT solutions went down hard, recovery time may be longer than the standard 3 hour period. If you have access to a service, you can consider it up.

If you don't, ITS is working to restore all services as quickly as possible.

Systems that may have incurred physical or data damage due to this hard shut-down may take longer to restore.

Please watch the blog for more details as they are known.

We are hopeful this is the end of the DTE power outages related to the campus feeds. See the Facilities blog for more information on the particulars of the electrical problems.

All systems up

To the best of our knowledge, all systems are presently up.  We regret all of the recent power outages but are simply working to protect everyone’s data as well as the University’s investment in technology by taking proactive steps while DTE straightens out the electrical issues for our school.

 

Post Saturday (11/20/2010) Power Outage

Power was restored to Campus approximately 8:20pm. ITS Staff is working on bring all services back online, with critical services receiving priority.

-ITS

**UPDATE - 9:30pm**

Production Banner and Lumunis are online. This includes the portal, INB, SSB, Email.

-ITS

**UPDATE - 10:30pm**
Exchange, TitanNet, Blackboard have been restored.

-ITS

**Update - 11:00pm**
All production services have been restored.

-ITS

ITS Services in Preparation for Saturday's Power Outage

In light of Facilities scheduled power outage on Saturday, November 20, 2010 at 6:00 pm, ITS will begin taking servers down starting at 3:00 pm and restore access once power is available.  Critical services will be prioritized to come up first.

 

Please watch the ITS Outage blog for details, http://udm-its.blogspot.com

 

While all systems are down, incoming e-mail will either be queued on the sender’s e-mail server or bounce back as undeliverable.  Internet access on-campus will be down.  Access to servers from off-campus will not be available.

 

University voice-mail will be down however University phones will continue to operate.  Digital phones that plug into a wall may not ring when incoming calls are received but may be used for outgoing calls.

 

Access to the internet for the Corktown campus will be unaffected with the exception of voice-mail and access to McNichols based servers.

 

Access to the internet from the Law School campus will be down until McNichols services are restored.

 

ITS

 

 

 

 

ITS Services in Preparation for Both Power Outages

In preparation for the emergency electrical outage scheduled for Friday, November 18 at 6:00 am (tomorrow), ITS has already begun to take the necessary steps to protect the University’s information and systems.

 

The University’s IT environment consist of approximately 100 servers running a multitude of services, 40+ terabytes of online storage, 80 network closets and over 1000 personal computers.  To ensure the integrity of University data remains intact and the equipment is fully functional, ITS will once again take down all system and then bring them back up once power is restored.

 

Around 10:00 pm tonight, TitanNet and the Academic servers will be brought down.

 

After 3:00 am, TitanConnect, Exchange, WWW, Blackboard, Internet connectivity and all remaining devices will be brought down.

 

During these periods of time when the systems are down, electronic communication is available with ITS via the http://udm-its.blogspot.com off-site blog.

 

 

 

On Saturday, November 20, when the next scheduled power outage will take place at 6:00 pm, ITS will begin to take servers down starting at 3:00 pm and bring servers up after power is fully and finally restored (estimated by Facilities to take place around 9:00 pm).  To restore all ITS services, it takes approximately 3 hours to complete.

 

 

While all systems are down, incoming e-mail will either be queued on the sender’s e-mail server or bounce back as undeliverable.  Internet access on-campus will be down.  Access to servers from off-campus will not be available.

 

University voice-mail will be down however University phones will continue to operate.  Digital phones that plug into a wall may not ring when incoming calls are received but may be used for outgoing calls.

 

Access to the internet for the Corktown campus will be unaffected with the exception of voice-mail and access to McNichols based servers.

 

Access to the internet from the Law School campus will be down until McNichols services are restored.

 

ITS

 

McNichols Power Outage Scheduled for 10:30 pm

Due to the scheduled power outages across the McNichols campus, all ITS services will be brought down starting around 9:00 pm and completely down by 10:30 pm.  Systems will be brought back online by 8:00 am.

College Departmental Web Server offline

The college departmental web server has a hardware issue. We are working to correct it currently.

Update: Services were restored at 3:39 p.m.

Problems with Facilities helpesk - fixed 11/16 9:30 a.m.

Facilities helpdesk was not able to create helpdesk ticket due to software error. This problem is fixed, now. If you experience any problems with Facilities Helpdesk System please open a ticket at helpdesk.udmercy.edu with detailed error message.

Sorry for possible inconvenience,

ITS

Connectivity Issues - Update

The connectivity issues at the McNichols Campus have been resolved.

ITS, Network Group

Connectivity Issues

The McNichols campus is currently experiencing connectivity issues thorough out the network. ITS staff are currently working on a solution to these issues.

ITS, Network Group

Blackboard service online 10/08 7:50 a.m.

Scheduled upgrade on Blackboard is finished; needed security improvements are applied. Blackboard services are available, now.

Thank you for your patience.

ITS

Blackboard upgrade scheduled for 11/08 7:30 a.m.

Blackboard service is going to be unavailable starting 7:30 a.m. on Monday, 11/08. Expected downtime is 30 minutes. This maintenance is scheduled to apply necessary upgrades and fixes to Blackboard software, which will bring increased access security and solve certain issues reported by the Blackboard users.
We apologize for possible inconvenience this outage may cause.

ITS

Raiser's Edge Restored

The Raiser's Edge and Researcher's Edge are back up, but your local workstation may need to be updated. If you try running Raiser's Edge and you are prompted to UPDATE your software, please select OK and allow it to update. If you get an error of any kind, please notify the HELPDESK and we will have someone come on-site to update your software manually.

The Raiser's Edge is unavailable

Due to a hardware failure, The Raiser's Edge (and other related resources) are currently unavailable. We are rebuilding hardware and reinstalling the server software. It is estimated that the job will be done by Monday 8:00AM. Check this blog to see if this is finished earlier.

TC Short Outage

Access to the TC portal is temporarily down but should be back up by 9pm (at the latest).

All systems operational

All systems are up and running.  If you have an issue, please report it to the Helpdesk.

TC temporarily down

Access to the portal is temporarily down. ITS staff are being located to address this after-hours issue. Please watch this blog for the latest.


Update 10/21/2010 8:40 p.m. TC services are restored.

Short Blackboard service outage 10/20 3:45 p.m.

Accidental restart of Blackboard service produced Blackboard service outage for couple of minutes.
We apologize for inconvenience caused by this incident.

ITS

All systems operational

Should you have any issues, please let us know by contacting the Helpdesk or via this blog.

Internet - Short Outage

There was a very brief outage at 12:45 pm today.  Internet access is up and running at this time.

TC Email and Calendar Down (2nd time)

For the second time tonight, TC e-mail and calendar are temporarily down.  We are working to locate staff to investigate the matter.  Your patience is appreciated.

 

TC Web Email Restored

TitanConnect web email services have been restored.

TC E-Mail Outage

Currently the Titan Connect e-mail system is down. ITS Network Services is working on restoring access to email as soon as possible and you will be notified once access is restored.

Cascade Server and Blogs.udmercy.edu

The Cascade CMS server and blogs.udmercy.edu server are currently down. Web Services is currently working to restore these services.

Update : 09/27/10 2:11 p.m.
Cascade and Blog services restored. Its continues to investigate cause of outage.

Law School conectivity 9/27/10

Network and internet connectivity has been restored at Law schoo.

ITS, NOC

Law School connectivity problem 09/27 7:30 a.m.

Morning check shows that Law School campus has network connectivity problem. ITS is working to isolate and solve this problem.
Sorry for possible inconvenience.

ITS

McNichols Wireless - UPDATE

Wireless service at the McNichols Campus has been restored.

-ITS, NOC

McNichols Wireless

McNichols campus wireless services is currently experiencing and outage. ITS staff is working on a solution.

Outage Resolved

An internal issue with our DHCP server was preventing users from logging in this morning.  The issue has been resolved.  Any user still unable to log in should restart their computer.  If log in is still not possible, please contact the ITS Helpdesk.

TITANNET Network Issue

There was a slight networking issue that made TITANNET (shared drives and logon server) to become unresponsive for a period of time. The server was reset as part of fixing this issue. Since this server is setup for persistent connections, it should have reconnected your machine as soon as the server was back online.

However, if you are currently receiving an "offline" folders message in your taskbar, you will need to restart your machine and log back into the domain. Total estimated downtime was about 10 minutes.

- ITS

Bandwidth Reallocated based on Term to Date Utilization

As we typically do, the allocations for bandwidth have been adjusted based on usage patterns during the first part of the term.  ITS monitors bandwidth usage closely and adjusts our allotment accordingly to ensure bandwidth is available where needed.  Please note, speeds should be fine.  We have seen more than a small number of computers that are operating slower than optimal and this appears to be the result of rogue toolbar installs as well as other programs (spyware, malware, virus’, etc.).  To improve your performance, please fine tune your systems configuration and applications.

 

Reports on performance (good or bad) are welcomed.  Please indicate location and computer details when submitting a response.  Please feel free to post to this blog entry or e-mail its@udmercy.edu.

 

Hotmail is working

 

Blackboard is online 09/13 at 7:50 a.m.

Scheduled maintenance on Blackboard system is finished. We expect this intervention to positively impact overall performance of this system. Thank you for your cooperation.

ITS

Titan Connect Email Access - Update

Access to the Titan Connect email has been restored.

UDM ITS

Titan Connect Email Access

There is an ongoing access issue with TitanConnect email. Web and client access is down at this time. ITS staff are being notified.

Any updates to this issue will be posted on this blog.

UDM ITS

Hotmail Blocked Yet Again

We appear to be blocked by hotmail yet again. Again, and again, please refrain from giving out your user code and password to anyone.

Update -

Service to hotmail has been restored as of 12:00pm Sunday Sep. 12, 2010.

Problems with bouncing e-mails solved 09/10 8:15 a.m.

ITS manage to remove block on udmercy.edu e-mails. Again, please don't give your user ID and/or password, you use to access UDM resources, to ANY unsolicited provocation, no matter how convincing or genuine it may appear.

ITS

Blackboard maintenance scheduled Monday 10/13 7:30 - 8:00 a.m.

Blackboard needs couple of adjustments on software side; to activate these, system restart is required. We expect this service outage to be no longer than 30 minutes. This maintenance action is planned for Monday morning, starting at 7:30 a.m. If you are using Blackboard at this time, please close your work and log out to prevent loss of data.

ITS

MSN Hotmail e-mail bounce 09/10 7:30 a.m.

MSN (Microsoft) Hotmail is rejecting udmercy.edu e-mails. ITS is working to remove MSN block as soon as possible. We sorry for your inconvenience; please keep in mind that this is result of UDM users providing spammers/phishing action with user ID and password to their account. Users doing this are not only inconveniencing rest of the UDM community, they open the door to their sensitive personal data.

ITS

Content Database Server Online

The content database system has been returned to service.

Content Database Server Failed

The Content database server is experiencing a hardware issue. We are working to resolve the issue. Online inquiries, application processing, parking permits and the auctor content management system are currently down due to this issue.

Update: Hardware replacement parts are running late. ETA now 2:00 p.m.

Update: Our hardware vendor expects to be on site at 12:30 p.m. with replacement parts.

MSN - Hotmail e-mails rejected 09/07 7:30 a.m.

For yet another breach in e-mail accounts, our e-mails to MSN ISP, and possibly others, is rejected.

ITS is working to restore normal service.

ITS

INB problem corrected

This morning some users experienced a problem with trying to go to INB from titan connect. This has been corrected. Thanks, ITS Dept.

Hotmail problem fixed 08/31 09:00 a.m.

Problem with MSN Hotmail rejecting our e-mails is fixed.

ITS

Hotmail rejecting our e-mails 08/31 7:30 a.m.

Our test of e-mail system shows that MSN Hotmail is rejecting to receive our e-mails for poor reputation. We are not aware of any other ISPs rejecting our e-mails, at this time. ITS is going to work on this problem to enable free flow of our messages to Microsoft owned domains.

We sorry for possible inconvenience.

ITS

Comcast Unblocked

Comcast should now be unblocked and messages should be able to go through.

Comcast and Hotmail

Yet again, we are blacklisted on these two services and possibly more as a result of people giving out their passwords.  We are working to rectify the situation as quickly as possible.

Blackboard in service 08/29 08:00 a.m.

Upgrade, important for stability and reliability of the system, is performed on Blackboard. Items, that were failing before, forcing us to install this upgrade, are working right, now. Thank you for your patience; this version of Blackboard is as new for us as it is for you, but we are confident that the end result will be well worth of all hard work invested.

Thank you,

ITS

Blackboard to be upgraded 08/29 6:30 a.m. - 2 hours outage

Blackboard Technical Support has supplied us with a new patch for our database that suppose to solve major problems reported. We now how inconvenient is it for you when we have to take system down for maintenance and we are trying to time this in the way that has the least possible impact. So, upgrade of the Blackboard is scheduled for Sunday, 08/29, 6:30 a.m. - 8:30 a.m. We expect to get more reliable service after this upgrade. Thank you for your patience and understanding.

ITS

Blackboard in service 08/27 09:20 p.m.

For all Blackboard users, Blackboard is back in service. Unfortunately, the solution, suggested by Blackboard Tech Support didn't quite work out - we still wait for the one that will fix the problems which we are having right now. We sorry for leaving you out of service while you expect it to be there for you at any time, but we don't have a choice. We hope that we will have more successful run next time.

Thanks for bearing with us.

ITS

Blackboard upgrade scheduled for 08/27 8:00 p.m. - 10 p.m.

Sorry for the short notice, but we just received necessary software that should fix some of reported problems in Blackboard from Blackboard Tech Support. To make it most comfortable for our users, we decided to apply this upgrade today, Friday, Aug. 27 at 8:00 p.m. Please make sure that you close your work and log out Blackboard before 8:00 p.m. to prevent possible loss of data. Time needed for this upgrade is approximately 2 hours. Please check this blog for an update.

Thanks for your patience,

ITS

Blackboard outage - service restart cancelled 08/26 5:30 p.m.

Blackboard service had an outage 08/26 at 4:20 p.m. This unplanned event was used to perform Blackboard System configuration adjustment scheduled for 08/27 8:00 a.m. This scheduled system restart is, therefore, canceled.
At this time, we have report on number of problems with the new Blackboard and ITS together with the Blackboard Support team is working diligently on sorting out these issues.

Thank you for your understanding,

ITS

Blackboard restart required - 08/27 08:00 a.m.

Configuration of our new Blackboard system requires adjustment, which is applied by Blackboard application restart. This action is planned for Friday, 08/27, starting 8:00 a.m. Expected time needed to restart the system is up to 15 minutes. Users are advised to close their work and log out before that time, to avoid possible loss of data.
We apologize for this inconvenience.

ITS

Blackboard system is operational 08/24 11:30 a.m.

Good news for Blackboard users: Blackboard system is available and online. Please remember to use your TitanConnet user ID and password to log in. Change your Blackboard password to match your log in password.
If you see exact same graphical solution when you connect to knowledge.udmercy.edu as before, reload the page or, better yet, flush your browser cache.

Enjoy your new blackboard.

ITS

Blackboard - School year rotation 08/24 8:00 a.m.

As a part of preparation for the new school year and moving to the new HW/SW platform, Knowledge2 is taken offline. Bit later, main Blackboard system will be taken offline as well - users are advised to close and log off at this time to avoid possible loss of work.

Important Notice: When the new Blackboard system become available, users have to use TitanConnect login credentials (user ID and password). Once you log in, you are able to synchronize your Blackboard password with your TitanConnect password; please do so. While Blackboard is checking your credentials primarily against TC database, in certain circumstances (error in TC system) you still will be able to log in to Blackboard - in this exceptional situation Blackboard will allow log in using Blackboard own database - if your local Blackboard password is synchronized with your TC password.

We wish you smooth ride with the new Blackboard system and success in your work.

ITS

Hotmail bounce UDM e-mails 08/23 7:30 a.m.

Due to (yet again) hijacking user account credentials, our e-mail system was compromised and served as a vehicle for spam mail. That resulted in blacklisting of our outgoing server and MSN Hotmail domain (and most likely others) is rejecting our messages.

ITS is working on restoring normal e-mail services.

Again, do not reveal your user id and password to any inquiry you get in your e-mail. Don't ever send your credential using e-mail. Beside causing lot of grief for other members of our community you expose yourself to identity theft.

ITS

Knowledge2 Blackboard taken off-line 08/20 2:00 p.m.

We sorry, but we have discovered serious problem with new installation of Knowledge2. We are working hard to solve this problem, but we had to take Knowledge2 offline. Estimated time, before you will be able to use Knowledge2 again, is 2 hours. Check this blog to assure availability.

ITS

Knowledge2 Blackboard in service 08/20 9:40 a.m.

Users of Knowledge2 Blackboard system are welcome to start using its services.

We wish you pleasant ride with this new system.

ITS.

Knowledge2 Blackboard maintenance 08/20 8:00 a.m - 12:00 p.m.

As a part of switching over to Blackboard Enterprise version, Knowledge2 Blackboard system will be taken offline 08/20 at 8:00 a.m. Knowledge2 is moving to completely new hardware and software platform that will enable new and exciting features and content for Blackboard users. New platform is expected to improve overall performance and response time of Blackboard system, as well.

Estimated time, needed to transfer existing Knowledge2, is 4 hours.

Users are advised to finish their session and log out of Knowledge2 before 8 a.m. to avoid possible loss of work.

After this switch is done, new system will use authentication from Titan Connect and users will have to use their Titan Connect credentials for Blackboard Knowledge2, only. If existing password for your Knowledge2 account is different from your TC password, you will not be able to log in using your old Knowledge2 password.

We apologize for possible inconvenience during this outage, and we hope that our future experience with Blackboard will justify investment into this new system.

ITS

Nexus Application Server Online

All services have been restored.

Nexus Application Server Offline

The nexus application server is currently offline due to a drive failure. Affected services include the University catalog system, online inquiries and application processing.

E-mail bounce - Hotmail 08/18 7:30 a.m.

For compromised e-mail account of our e-mail system and consequent spammers abuse, MSN - Hotmail (and possibly other ISPs) is rejecting e-mail originated at University e-mail servers.

Again, users are not suppose to reveal their user ID and password in response to any (and especially unsolicited) e-mail correspondence. Not only that this causes abuse of our e-mail system and consequent troubles to deliver e-mail to our correspondents, this makes very sensitive personal data accessible and opens door to identity theft.

ITS is going to take steps to re-enable undisturbed e-mail flow.

TitanConnect Maintenance Completed

TitanConnect maintenance has been completed. All services are back online. The mail queue has been released. Mail that was received during the maintenance window has started to be delivered.

TitanConnect Maintenance Started

The maintenance scheduled for Saturday, August 14th has started.

TitanConnect Maintenace Complete

Maintenance of the TitanConnect portal has been completed. All services are back online. The mail queue has been released. Mail that was received during the maintenance window has started to be delivered.

TitanConnect Maintenance Started

The scheduled maintenance of the TitanConnect portal has started.

TitanConnect Email

TitanConnect web and imap access failed at approximately 12:12 p.m. Services have been restored.

Incoming E-mail Issue

Around 8:00 am, we began to experience an issue with incoming e-mail. E-mail is queuing up and will be delivered once the system is restarted in the morning.

TitanConnect Portal/Email Maintenance This Weekend

In an effort to have all systems ready to go for the start of the upcoming academic year, the ITS department will be performing several maintenance tasks this weekend that will result in down-time for all.

 

From Friday at 6:00 pm to midnight, the TitanConnect Portal/Email system will be down for a cold backup as well as implementation of several software patches.  All incoming e-mail will be queued and delivered once the system has been brought back online.

 

Then, on Saturday morning starting at 8:00 am and running to approximately 2:00 pm, the TitanConnect Portal/Email system will be down while necessary maintenance occurs on the hardware and additional e-mail storage space is added into the @udmercy.edu domain.  All incoming e-mail will be queued and delivered once the system has been brought back online.

 

During all of this time, access to the course evaluation, www, Cascade and the Blackboard servers will remain available.  On campus internet access for Web surfing will remain available for anyone on-site during this time.

 

For the latest information on the progress of these tasks, please visit the UDM ITS Blog at http://udm-its.blogspot.com

 

ITS

Knowledge 2 maintenance on 08/10 7:30 a.m. -7:40 a.m.

Knowledge 2 users will not be able to use the system on Wednesday 08/11 between 7:30 and 7:40 a.m. Defective piece of hardware has to replaced and that requires Knowledge 2 Blackboard system to be restarted. System will be down for a short time, but all users are advised to log out before 7:30 a.m. to prevent possible loss of data.

Thank you for your understanding,

ITS

E-mail to Hotmail accounts rejected 08/10 7:30 a.m.

Some of UDMERCY e-mail accounts were compromised caused by users revealing there e-mail account credentials to spammers, resulting in abuse of those accounts. As a result, MSN Hotmail (and possibly some other Internet Service Providers) is rejecting e-mail messages originated at University . ITS works to resolve the situation and we expect to have this problem solved soon.

Again: One should never reveal personal data as a response to an e-mail, no matter how convincing that e-mail may be. In this case, one "only" disturbed free e-mail flow and caused inconvenience for thousands of University e-mail users; negligent behavior like this may cause much more grave consequences.

ITS

TITANNET Planned Outage

The TITANNET domain will be down August 9th for approximately 30 minutes to address a hardware issue. We expect it to be back online without issue by 5:15PM.

Cascade Upgrade Update

The cascade software upgrade has been completed. Cascade is online and operational, but we remain in testing until tomorrow morning when the system will be released for production usage. We ask that users limit their activity to operations that are absolutely necessary at this time.

Thank you for your patience.

Casacde Upgrade Started

The cascade server upgrade has started. Cascade will not be available during the upgrade.

Nexus Web Application Server Online

The nexus web application server has been restored. All services including the university catalog are back online.

Nexus Web Application Server Offline

The nexus application server is currently offline due to a drive failure. Affected services include the University catalog system.

College/Departmental Web Server Back Online

The college/departmental web server is back in service. Thank you for your patience.

Number of UDM Web services down 08/04 7:30 a.m.

Due to hardware failure, number of University WEB pages are not accessible. ITS is working to fix this problem.

Sorry for your inconvenience.

ITS

Knowledge2 available 07/30 11:30 a.m.

Blackboard system running on knowledge2.udmercy.edu is on line and available to users. Users may notice somewhat lower performance compared to previous experience, while accessing this system. We appreciate your patience.

ITS

Knowledge2 goes offline 07/30 at 9:00 a.m.

Knowledge2 Blackboard system is going to be taken offline at 9:00 a.m. and transferred to new hardware platform as a part of preparations on moving to Blackboard Enterprise system.
Users are advised to finish their work and log out before 9:00 a.m. in order to avoid possible loss of work.
Knowledge2 is expected to go online around 12:00 p.m. System availability will be announced in blogger.

Thanks for your patience,

ITS

TurnItIn Restored

Licensing for TurnItIn was restore around 3:00 pm today.  All should work as it normally should.

 

TurnItIn Temporarily in Read-Only Mode

We are experiencing a similar issue to that from two weeks ago with UDM’s TurnItIn service.  We are working with the vendor to clear the issue and hope to have this resolved within hours.

 

 

Knowledge 2 (Blackboard 9.1) planned service outage on July 30, 9:00 a.m.

In course of preparations to move Blackboard system to Enterprise Version, service on knowledge2.udmercy.edu (Blackboard 9.1) will be interrupted on Friday, July 30; at 9:00 a.m. Service will be restored later on that day. Expected service outage time is 3 hours. All users using knowledge2 services are advised to finish their work and close open sessions before 9:00 a.m.
Service on knowledge.udmercy.edu (Blackboard 8) is not going to be affected by this operation.

Thanks for your understanding,

ITS

TITANNET/Exchange Connectivity Restored...

Maintenance for the TITANNET/Exchange environment has been completed. We were able to restore functionality, but minor outages may still occur as we transisiton over to the new equipment.

ITS

Reminder - TitanNet/Exchange Maintenance Scheduled for 5:00 pm Today

Reminder - Today, UDM’s TitanNet (not TitanConnect) Windows domain environment will be brought down for maintenance starting at 5:00 pm.  All users should be logged off by that time.  We anticipate TitanNet and its related services will return to full operation by 8:00 pm that evening.  Information about the work will be posted to the UDM ITS Outage Blog at http://udm-its.blogspot.com.

 

During this time, access to the TitanConnect Portal/Email system will remain fully functional.

 

Users will not be able to access their TitanNet home or group drives from their desktop computers or remote connections.  Exchange users will be able to continue to use their Outlook client to read and write messages however all incoming and outgoing messages will be queued.

 

Users who do not access the TitanNet system (i.e. Law School) will not be affected in any way by this short outage.

 

If you have any questions or concerns about this, please let us know.

 

ITS

 

 

 

Exchange Web Access restored 07/22 8:30 a.m.

Web access to Exchange E-mail account is restored.
We apologize for possible inconvenience.

ITS

Exchange E-mail Web Access down 07/22 7:30 a.m.

Web access to TitanNet exchange e-mail is not accepting log-ins at this time. We expect to have this service restored very soon.

ITS

E-mail system fully operational 07/13 9:00 a.m.

Problem with incoming e-mail traffic is diagnosed and fixed. All of the e-mail is delivered to recipients at this time.

Thanks for your patience.

ITS

Incoming E-mail issues 07/13 7:30 a.m.

E-mails coming from outside our network are not reaching recipients in timely manner. ITS is working to diagnose and fix this issue. E-mail traffic within UDMERCY is not affected by this problem.

We apologize for inconvenience caused by this issue.

ITS

Update on the SPAM upgrade

As of this morning, users can log into their junk boxes.  There are a few remaining issues the vendor’s technical support is working through to complete this project.  One of those items is the ability for individual users to add their own people and companies to personal allowed list.

 

E-mail/SPAM Upgrade In Progress

As previously announced, incoming e-mail is temporarily being queued until an upgrade of the e-mail and SPAM solution is complete. Intracampus mail should be processing fine as well as any mail that is being sent beyond the @udmercy.edu domain.

Exchange Outages

Some Exchange and BlackBerry users are experiencing service outages on a regular basis. During this time messages are not received or sent. We are aware of the problem, and we are taking steps to correct it. If you are seeing periods of Exchange down-time, please let us know when you find the system not sending or receiving. All messages are queued, so delivery is made for all after the system is reconnected.

SPAM Upgrade 7/8/2010 @ 2pm

Starting at 2:00 pm on Thursday, July 8, 2010, UDM's Mailborder SPAM solution will be upgraded. This upgrade will involve queueing of incoming e-mail while the system is worked on. We anticipate this may up to three hours of time.

June 30 - Voice Mail Maintenance - Starting 1pm

On Wed, June 30, 2010 starting at 1:00 pm, UDM’s voice-mail system will be down temporarily while it is upgraded.  Please be advised that during this time you will not be able to call up voice-mail messages nor will people be able to leave messages.

 

All systems operational

To the best of our knowledge, all systems are operational.

Internet Outage as of 3:00 AM

We appear to have a problem with our Internet Service Provider as of 3:00 am this morning. We are contacting them to investigate the matter.

Internet - Short Outage

There will be a very brief outage for all three campuses sometime after 12:00 pm today.  We apologize for this interruption in service.

 

 

Short Internet Outage

Internet connectivity is temporarily out and we are working to restore service ASAP.

Email delivery to certain external sites problem solved 06/23 9:00 a.m.

Due to power and consequent cooling problem in system room this weekend, some of the services went down and were not restored to fully operational status. Emails to certain number of IS providers was hold in queue and didn't reach final destinations. This problem was not detected on time.
At this time, services are up and all the pending emails are delivered to recipients.

We sorry for inconvenience caused by this issue.

ITS

Exchange Mail Issue

Exchange Mail is down for about 25% of our Exchange users. We're having a problem bringing up the information store that holds the mailboxes for some people. The repair could take considerable time, but we have no estimate yet. All messages being received for affected Exchange Users should be queued up for delivery once the repair is done, but there is no work-around at this time to receive your messages.

All systems operational

To the best of our knowledge, all systems are now operational.  If you are experiencing an issue please let the Helpdesk know or comment to this blog.

 

TitanConnect & Email Issue

There appears to be an issue with access to TitanConnect and the portal/email this morning. The problem looks like it began after midnight. We are locating staff to resolve the issue.

All systems operational

To the best of our knowledge all systems are operational.  If you are experiencing any issues, please let us know.

 

www.udmercy.edu hardware failure

A single hard drive has failed within the array on www.udmercy.edu. Our support vendor has been contacted. All services continue to operate normally at this time. There may be intermittent downtime while we address this issue. Also affected are the following servers: staging.udmercy.edu, publish.udmercy.edu and streaming.udmercy.edu.

Law School - Power Outage

Law School wntwork services are unavailable due to a power outage the Law School.  Connections from the clinics may fail as a result of this.  Awaiting Facilities restoration of power.  All equipment is scheduled to auto-start once power is available.

 

Blackboard services restored

We have experienced Blackboard Service outage, for the reason not known yet. Blackboard service is restored at 7:30 a.m. on 06/08. ITS is researching the cause.

We apologize for the inconvenience caused to our users.

ITS

All systems operational

All systems are operational at this time.  If you are experiencing any problems, please let the Helpdesk know.

University (McNichols Campus) Network restored

Internet service for the McNichols campus as well inter-campus service has been restored. Dental, Law and on campus resources at McNichols were not affected. Have a good Memorial Weekend.

-UDM ITS

University nework inaccessible 05/29 12:30 p.m.

For not yet known reason, University Network can not be accessed at this time. Most probable cause is power outage on McNichols Campus. Please keep checking this blog for updates.

ITS

All systems operational

At this time, all systems are operating at normal levels.

Incoming Email

Incoming email into the University has been restored.

Incoming E-mail Down

As reported earlier by a user, incoming e-mail appears to be an issue. The system reports as of 7:30 am. Technical staff have been paged.

Weblink Not Available

The Weblink system has been retired. Please see Titan Connect for futher information. Thank you, ITS Department.

Email Issue

We are experiencing technical difficulties with the web and imap mail functionality. We are locating staff to address the matter.

Finished ITS Maintenance Window - Sunday, May 16, 2010

The ITS department has finished the maintenance work on the University’s central storage solution. All systems should be operational at this time.

Started ITS Maintenance Window - Sunday, May 16, 2010

The ITS department has started the maintenance work on the University’s central storage solution that will require some (not all) systems to be down from 3:30 pm to 5:30 pm.



Systems that will be down include TitanConnect INB, SSB, Portal and E-mail.



Systems that will be up include Blackboard, WWW, Cascade, TitanNet, Helpdesk, Facilityrequest. On campus internet access will remain available during this time.



For up-to-date information during this outage, please follow the posts on the ITS Outage blog at http://udm-its.blogspot.com



Thank you in advance for your patience during this down-time.



ITS

ITS Maintenance Window - Sunday, May 16, 2010 @ 3:30 pm

The ITS department will be performing some maintenance work on the University’s central storage solution that will require some (not all) systems to be down from 3:30 pm to 5:30 pm.

 

Systems that will be down include TitanConnect INB, SSB, Portal and E-mail.

 

Systems that will be up include Blackboard, WWW, Cascade, TitanNet, Helpdesk, Facilityrequest.  On campus internet access will remain available during this time.

 

For up-to-date information during this outage, please follow the posts on the ITS Outage blog at http://udm-its.blogspot.com

 

Thank you in advance for your patience during this down-time.

 

ITS

 

 

TitanConnect Maintenance Complete - Tuesday 7:20 a.m.

Maintenance has been completed and all services are now operational.

TitanConnect Maintenance -- Tuesday May 10 @ 7:00 a.m.

The TitanConnect(http://tc.udmercy.edu) portal tier servers will be restarted beginning at 7:00 a.m. on Tuesday May 10th to accommodate expanded services. The restarts should take approximately 20 minutes. Users may expect session disconnects during this time period. Email services will not be affected if you are using a third party email client.

Incoming E-mail Restored

Incoming email to the University has been restored.

Incoming E-mail Down

Incoming e-mail processing appears to be temporarily down. ITS staff have been contacted.

Mailgw SMTP Issue Resolved

Mail services, both send and receiving, have been restored.

Mailgw SMTP Issue

The smtp server(mailgw.udmercy.edu) is experiencing a problem at this time. Until it is resolved user will not be able to send or receive email from the TC web interface or local email clients.

ODS Prod - Restart in Progress

The database instance for ODDPROD needed to be restarted. It is in the process of coming online now. Thank you, ITS Dept.

UNISYS rebooted - APECS and Weblink available

The UNISYS mainframe which hosts APECS and Weblink needed to be rebooted. Both Apecs and Weblink are now available. Thank you, ITS Dept.

Internet Provider Maintenance 5/5/10 - No Downtime

MERIT NETWORK, INC. - NETWORK OPERATIONS CENTER - INFORM MESSAGE

SUBJECT: MAINTENANCE - Wayne State University (WSU7)

SCOPE: All sites behind this router, as listed below

STATUS: There should be no downtime associated with this
maintenance.

MAINTENANCE
WINDOW START: Wednesday, 5 May 2010, 18:00 EDT MAINTENANCE
WINDOW END: Wednesday, 5 May 2010, 22:00 EDT

COMMENTS: Engineers are making some configuration changes on the router, there should be no impact to services.

Affected:
Detroit Medical Center (Connectivity)
Henry Ford Academy - Center for Urban Education (Connectivity) Madonna University - SWEEP Center (Connectivity) Marygrove College (Connectivity) Michigan State University - College of Osteopathic Medicine (Connectivity) Optical Regional Advanced Network of Ontario (Connectivity) The Library Network (Connectivity) University of Detroit Mercy (Connectivity) University of Detroit Mercy - Dental Clinic (Connectivity) Wayne State University (Connectivity)

E-mail Blacklisting Resolved

All known blacklisted sites have cleared UDM’s e-mail.  If you encounter further sites, please let the Helpdesk know.

 

 

University e-mail rejected 04/26 7:30 a.m.

For reason of compromised e-mail account, University e-mail system was abused by spammers. At this time Hotmail (MSN) and AOL are rejecting e-mail messages sent by our e-mail system. ITS is working to resolve this situation and enable normal flow of e-mail to our contacts.

ITS

Rebooting XP systems/ NT_Authority Issue - UPDATE

ITS has confirmed that the XP rebooting issue is the McAfee issue that has been reported in the media. ITS staff have the suggested resolution to the problem and will be testing tonight. If results are positive then ITS will begin to implement the resolution tomorrow. If your system has been affected by this please contact the helpdesk @3-1500 or helpdesk@udmercy.edu.

NT_Authority Message

The University is currently experiencing a university wide issue. The issue is an error message states that NT_Authority is starting a automatic shutdown of your system. If you receive this error please power off your system immediately and notify helpdesk @3-1500. ITS is currently investigating and working on a solution. Please check back for updates.

UPDATE 4/21/2010 @ 3:51pm
This issue appears to be a world wide issue as ITS has seen several reports that this issue is not isolated to the University. It appears to be an issue with McAfee AV falsely identifying key Window files as a virus. ITS staff is working on a solution to the issue now. Please check back for further updates

UPDATE 4/21/2010 @ 5:00pm
ITS has confirmed that the XP rebooting issue is the McAfee issue that has been reported in the media. ITS staff have the suggested resolution to the problem and will be testing tonight. If results are positive then ITS will begin to implement the resolution tomorrow. If your system has been affected by this please contact the helpdesk @3-1500 or helpdesk@udmercy.edu

TC Portal Online

TitanConnect Portal services are now back in service.

TC Portal Offline

The TitanConnect(TC) portal is currently experiencing a SAN(storage) issue. We are working on the problem.

Update : We are working with our SANS vendor to resolve the issue. We do not currently have an estimate on time to complete. Email services are available if you are using a mail client.

Production Banner Slowdown

Production Banner is currently experiencing a resource slowdown. ITS is investigating the cause currently.

Blackboard services short outage 04/10 4:30 p.m.

Blackboard service had a short outage, 5 minutes, on 04/10 4:30 p.m. for technical reasons. Users using the system could continue their work after the outage as resolved. We apologize for this inconvenience.

ITS

Dental Phone Outage

The Problem with the Dental Phone outage has been repaired. All phones should be working as normal. Thanks.

Dental Phone System

The Dental Phone System is experiencing problems. Calls can currently be made INTO the campus, but dialtone and the ability to call OUT is currently not available. IT is on site working to resolve. We will update when the status changes. Sorry for the inconvenience. Thank you.

Easter Weekend Hours

TitanConnect will be available 24/7 (as always).  TitanTV as well.  Labs, Helpdesk and AV will be closed until regular hours start on Monday.  The network is on auto-pilot and will be monitored and managed from a distance.

 

Mainframe Required Reboot - Apecs and Weblink Available

The mainframe required a quick reboot; Apecs and Weblink are now available.

Connectivity Issue at 10am and 2pm

We appear to be experiencing issues for 30 minutes around 10 am and 2 pm for the past two days.  Operations are back to normal at the moment but we anticipate an issue which we will be investigating starting around 2 pm.  Hang in there while we work to determine the source of the problem.

 

Titan Connect Mail Server Functioning Normally

The TC mail server is up and running normally.

Titan Connect Mail Server Slow/Timing out

The TC mail server is experiencing a heavy load which is causing all e-mail clients to time out or respond slowly. We are currently working to resolve the issue.

Email/IMAP temporarily down

Issue with UDM ldap server preventing access to email. Should be resolved by 9 pm.

Discoverer on prodods

The discoverer product (report writer) needed to be restarted. It is available now. Thank you, ITS Dept.

Email delivery issue resolved

Email is back flowing into the University once again.  Thank you for your patience during this 14 hour outage.

 

Incoming E-Mail Issue

Incoming e-mail issue under review.  Looks like this has been a problem since 8pm

Student E-mail - Changes

On Friday, ITS retired the legacy students.udmercy.edu system. If you married your accounts together, your e-mail sent to your @students.udmercy.edu account will be redirected to your @udmercy.edu account. If you didn't marry your accounts, then your @students.udmercy.edu messages to you are being rejected since your old account no longer exists.

If you didn't forward/redirect your e-mail from the old system to the new system prior to the retirement, we regret but access to do this is no longer available. For four months instructions and readily available Helpdesk support to answer related questions was available.

The TitanConnect e-mail solution has much to offer. Please visit it.udmercy.edu and look into the documentation section for more information on the new e-mail system.

Voice-Mail, Res Life, CHP/Lansing Reilly Access Issues

Coincidental to the core switch replacement, there appears to be an infrastructure issue with 2 of 3 pairs of Fiber to that end of campus. A temporary workaround is in place and a repair crew has been called out to assess the situation for a more permanent fix. This accounts for issues related to voice mail, CHP and Lansing Reilly.

The resident halls are still down as a result of the core network switch and will shortly be addressed. It is expected by about 2:00 pm before the work is complete. Gradually, buildings will come online prior to that time. Users may need to reboot their computer to establish a good connection.

Update on Core Network Switch Replacement

Due to building access issues, the work on the switch was delay an hour. Access to the network is up in some but not all areas at this time. Everything has gone well and it will only be a short-time before you should be able to get to the network.

All core network services -TC, TitanNet, email, internet are up and running for buildings with access.

Reminder - Scheduled Network Down - Core Network Switch Replacement

Just a quick reminder that all internet and cross network services will be down from approximately 4:00 am to 8:00 am while a new core network switch is installed.  Your patience during this time is most appreciated.  The core network switch is the primary device that moves packets between networks on campus as well as to the internet via a router.  A biologist may think of the core network switch as the heart of the network.

Helpdesk systems service restored Tuesday 03/09 8:00 p.m.

All helpdesk services are restored after scheduled maintenance cycle.

Thank you for your patience and understanding,

ITS

Helpdesk systems scheduled maintenance Tuesday 03/09 7:30 p.m.

Helpdesk systems are scheduled for regular maintenance on Tuesday, 03/09. Services affected are Helpdesk (ITS) and Facility Request (Facilities). Service is going to be suspended at 7:30 p.m. Expected service outage time is 1 hour and 30 minutes.

ITS thanks for your patience and understanding.

Spring Break IT Information

A few noteworthy items regarding Information Technology Services during the UDM Spring Break period of March 8-13.

 

ITS-Labs

The Student Union lab will be open from 8:30 am to 5:00 pm, Monday-Friday.  Other labs may be opened for overflow,  if necessary.

 

ITS-Helpdesk

The ITS-Helpdesk will be open from 8:30 am to 5:00 pm, Monday-Friday and will be open for drop-in, email, phone or online support.

 

ITS-AV

The ITS-AV office will be open from 8:30 am to 5:00 pm, Monday-Friday.

 

@Students.udmercy.edu E-mail

As previously announced the legacy students.udmercy.edu e-mail system will be retired on Friday, March 12, 2010 at 12:00 pm.  If you do not already have and use your new TitanConnect e-mail account, you take some time to explore and learn this new solution.  Regular users of web-based e-mail systems may find it identical to most major hosted e-mail solutions.  Any student who wishes to retain their @students.udmercy.edu e-mail address, should complete the marrying process before March 12, 2010 at 12:00 pm.  For more information on marring accounts, see http://it.udmercy.edu/documentation/Marrying_Communigate_to_TC.htm.  For documentation on using the new e-mail system, see http://it.udmercy.edu/documentation/index.htm.

 

After March 12, 2010, new student listserv groups will be established for active and inactive students.

 

TitanConnect E-Mail Maintenance Window – Monday of Spring Break Week

Beginning Monday, March 8, 2010 at 6:30 am and ending by 8:00 am, TitanConnect e-mail will be temporarily unavailable while the ITS-Enterprise team perform a number of maintenance tasks.  The rest of the TitanConnect portal will be available for use during this period of time.

 

Core Network Maintenance Window - Wednesday of Spring Break Week

Beginning Wednesday, March 10, 2010 at 4:00 am and ending by 8:00 am, the entire McNichols network and internet access across all campuses will be temporarily down while ITS-Networking installs a new core network switch.  Access within the Dental campus to Dental resources will not be impacted as is true with Law Campus computers and Law Campus resources.

 

Enjoy the break.

 

ITS

 

 

Blackboard available Monday 03/01 7:40 a.m.

Necessary hardware maintenance is finished and Blackboard services are restored and available to users.

Thanks for your understanding,

ITS

Web Hosting Account Server service restored.

The web hosting server has been brought back up.

Web Hosting Account Server Issue

The web hosting account server (people/faculty/orgs.udmercy.edu)is experiencing a network issue. The Web Services and Network Team are working to resolve the issue.

E-mail flowing again

Power issue for several boxes that held up e-mail.  All queued messages are being delivered.

 

Email Issue as of 1:41 am

Incoming email appears to have stop flowing in from 1:41 am this morning. ITS is investigating.

Blackboard Maintenance - Service Outage Monday 03/01 7:30 a.m.

For technical reasons, we have scheduled Blackboard hardware maintenance which will cause service outage. Blackboard service will be shut down Monday, March 1 at 7:30 a.m. Estimated time needed to accomplish necessary service/repair is 30 minutes. Please log out and finish your work BEFORE 7:30 a.m.; you may experience loss of data if you don't do so. Update on status of Blackboard service will be announced in this blog.
Sorry for inconvenience that this operation may cause to you and thank you for understanding,

ITS

Weblink is Available Now

Apecs and Weblink are available. Weblink involved more steps than expected but is functioning fine now. Thank you, ITS dept.

UNISYS mainframe required reboot: Apecs and Weblink will be up in about 5 minutes

The UNISYS mainframe experienced a lockup and required a reboot. The APECS and Weblink environment will be available in approximately 5 minutes. ITS Dept.

All systems operational

All systems are operational at this time.

 

TC Portal Restart 2/19 @ 4:00 am

 

The TC portal will be stopped and started for some maintenance work around 4:00 am and lasting 30 minutes.  If you are on at this time, please log off the system.  Active connections at 4:00 am may be abruptly ended.

Resolved - Internet Provider Issue

The issue we were experiencing with out internet provider has been resolved.

-ITS Network Group

Internet Provider Issue

We just discovered that we are experiencing a technical difficulty with our internet provider and are working to resolve it as quickly as possible.

DENTAL PHONES RESTORED

All phones at Dental are now working as they should be.

DENTAL CAMPUS - Phone outage

The Dental Campus is currently experiencing problems with it's phone system. The Patient Appointment Line(4-6700) is working but all else is non-functioning. We are currently working to resolve the issue and will update as we know more.

TitanConnect - 24/7

Despite the uncertainty related to the weather, the TitanConnect (http://tc.udmercy.edu) system will be open and available for use – 24/7.

TitanConnect E-mail Web Client Back Up

The TitanConnect web mail is back up and running.

TitanConnect E-mail Web Client Down

The web mail interface for TitanConnect is currently down. The Web Services Team is working to fix the issue.

All systems operational

At this time, all UDM systems appear to be operational.  If you experience any issues, please let us know via comment to this blog or Helpdesk ticket.

 

APECS and Weblink are online 8:37 AM

Apecs and Weblink are now online. ITS Dept.

APECS and Weblink will be up in about 5 minutes

The mainframe required a reboot. APECS and Weblink will be available in about 5 minutes. Sorry for the inconvenience. ITS Dept.

Wireless in Shiple Dorm

There have been several reports of issues with the wireless in Shiple. The issue has been that the available address space for the Shiple wireless was completely used. ITS has made several changes this evening (January 28, 2010) to address this issue. However,due to these changes clients may receive a duplicate IP address warning. If this happens please reboot your system and/or turn your wireless off and on. If you continue to have issues, please contact the helpdesk at 313.993.1500, helpdesk@udmercy.edu or http://helpdesk.udmercy.edu.

Thank you,
UDM ITS

Internet Back Up

The slowness issue starting at 8:17 am this morning has been cleared up. All is operational as of this time.

 

 

Internet Services Restored

Our internet connection is currently down. We are working with Merit to correct the problem.

Update: 9:20 a.m. Internet services have been restored.

All systems operational

To the best of our knowledge, all systems are operational at this time.

Facilities helpdesk available 01/22 7:30 a.m.

Due to failed restart after installing Microsoft update, Facilites Helpdesk access was not available 4:00 a.m. - 7:30 a.m.

We sorry for possible inconvenience,

ITS

Incoming e-mail issue

We have discovered an issue with incoming mail starting late last night.  We are working to resolve it ASAP.

 

National Clearing House Link Fixed for Banner

The security issue with the link from Banner Self-Service to the National Student Clearing Center has been corrected. Thank you, ITS Dept.

National Student Clearing House link on self-service Banner

The link on self-service Banner for students is currently not working. Our University's certificate information was changed by NSC and the new certificate (for security) is not working. We have a conference call scheduled with them in the morning to try and resolve this. Thank you, ITS Dept.

All systems operational

To the best of our knowledge, all systems are operational.

 

Incoming Email Issue - No longer a problem

We have cleared the issue and email is processing through fine.

 

 

Incoming Email Issue

This morning we are experiencing some issues with incoming e-mail.  All is queued and processing but you may experience some slight delays.

 

Cascade, web calendar, blogs Online

Cascade, web calendar and blogs have been migrated to new hardware while our vendor continues to work through the issues on the original hardware.

Update - 12:20 p.m Jan 7

Full services have been restored. All users may now use Cascade as normal.

Voicemail Back Up and Running!

The outage only lasted for a short period yesterday and full service has been restored.

Cascade, web calendar, blogs Off Line

Hardware failure has taken cascade, web calendar and blogs off line. Vendor is ordering equipment. We will update when we have status.

Update 5:30 p.m. A new server is being shipped overnight.

Update Wednesday Jan. 6, 10:00 a.m. : Server hardware has been picked up and is being tested. Will be on campus around 12:00 p.m.

Update Wednesday Jan. 6 2:00 p.m. : Hardware has been installed. Operating system load started.

Update Thursday Jan. 7 8:00 a.m. : Hardware burn in discovered drive faults. New drives shipped over night. Will be on campus at 8:15 a.m.

APECS and Weblink are available 4:17 PM 1/5/2010

The problem with the mainframe has been corrected. APECS and Weblink are now available. Thank you, ITS Dept.

Voicemail Down

Voicemail is down, but we are working to correct the problem.

APECS and Weblink are down

The UNISYS mainframe is having problems. We are preparing to do a reboot of the mainframe. Thank you for your patience. ITS Dept

Cascade, web calendar, blogs Maintenance Complete

Cascade, web calendar and blogs will be off line beginning at 10:00 a.m. January 5th for hardware replacement. We will update as the work progresses.

1:00 p.m. Full backups have completed and hardware replacement has started.

3:15 p.m. All services have been restored.

Cascade, Web Calendar, Blogs Hardware Issues

The hardware fixes applied by the vendor yesterday did not completely resolve the problems. We will be working with the vendor again today. Cascade, web calendar and blogs will need to be taken off line again while work is completed. We will update when we have exact timing on the repairs.

Cascade, Web Calendar, Blogs Maintenance Complete

Cascade, web calendar and blogs are back online. Hardware replacement has been completed. We will continue to monitor server to insure the repairs have resolved the errors.

Cascade, Web Calendar, Blogs Maintenance

Cascade, web calendar and blogs will be off line beginning at 1:30 p.m Monday January 4th for approximately 2 hours to replace faulty hardware.

APECS and Weblink are available 9:13 AM 1/4/2010

Apecs and Weblink are now available for use. Thank you, ITS Dept.

Happy New Year - System Status for APECS, Hotmail, Blogs/Calendar/Cascade

During the break, several systems experienced technical difficulty.

 

Apecs was reported down and will be looked at first thing Monday.

 

Hotmail is still blacklisting @udmercy.edu and the team will work to clear our good name as quickly as possible.

 

Blogs/Calendar/Cascade were down for short periods of time during break but brought back online by dedicated staff who had to come on-site.  A more permanent repair is needed on this server and will be scheduled as quickly as possible.

 

If you are aware of additional issues, please let ITS know via comment to this blog or by contacting the Helpdesk.

 

 

 

 

 

Merry Christmas and Happy New Year - Issues during break, comment them here

The Information Technology Services department wishes all a very Merry Christmas and a Happy Y2K+10 years!

From 12/23/09 at 5:00 PM to 1/4/09 at 7:30 AM all of UDM systems will be on auto-pilot.  While you are enjoying the break, the ITS staff will also take some “downtime”.

During this period all websites, Blackboard server, TitanConnect Banner, APECS, e-mail servers, file servers, the phone system and our cable stations will run as normal.  In the event there is a technical problem, you may report it to ITS by posting a comment on the ITS blog at http://udm-its.blogspot.com.  When you post a comment on the blog, an ITS staff member is immediately notified by pager.  We will try to reach the appropriate staff person to attempt to resolve the problem and we will use the ITS blog as the place for two-way communication.  By using the blog, everyone has the opportunity to see two-way communications on reported issues and the current status.

Tickets submitted into the Helpdesk system will be periodically looked at, as well as messages on the Helpdesk phone line listened to, and answered when possible or upon return to campus.

If you have availability while off and access to a computer, here are a few things you could do on UDM’s systems.

1.       Update your address information in TitanConnect Self-Service.

2.       Students who have not already done so, should “marry” their @students.udmercy.edu account to their new @udmercy.edu account.

3.       If you have an open tickets in the ITS Helpdesk system and need to respond with a status update, please update your tickets at http://helpdesk.udmercy.edu.

4.       Empty your TitanConnect e-mail Trash.

5.       Download the UDM screen saver available from the it.udmercy.edu page and install it on your PC computer or give it to a friend.

6.       Review the tips and documentation available at http://it.udmercy.edu related to various IT solutions at the University.

7.       Register for emergency alerts at http://www.udmercy.edu/publicsafety/ealerts/.  If you live outside of Wayne County, use UDM’s street address.

8.       If you have not already done so and are eligible to register, register for your Term II and III classes on http://tc.udmercy.edu

9.       Reset your security questions and answers in TitanConnect to something more secure and something that you will not forget.

Happy Holidays,

ITS