Riverfront - 25 WIFI Access Points Down - Resolved

As a result of the DTE power outage, 25 access points remain down and will be investigated on January 2, 2019 when the school re-opens.

Riverfront Phones - Reported Down by Provider - Resolved

ITS received notification the VOIP system at Riverfront went down around 2:17 am this morning.  ITS is investigating though the Riverfront campus is closed.

Evisions - Server Down - Resolved

The server that provides report capabilities is temporarily down.  We have reached out to ITS staff to address this issue and are awaiting more details.

TC Portal Down - Now is the time to use the my.udmercy.edu portal - Resolved

Legacy TC portal reported down.  While IT staff work on this, please know you can reach everything you need by using the new portal:  my.udmercy.edu

See your email for instructions on how to access - if you haven't already done so.

My is a bit more browser and mobile friendly.

Internet Down - Resolved

Internet service is down.  We are working with our service provider to re-establish service as quickly as possible.  Connections from off-campus to on-campus services will not function.  Connections from on-campus to off-campus services will not function.

Connections from off-campus to hosted solutions such as email will work.

Blackboard Down - Transition to New Solution Underway

As mentioned several times in prior email communications, the University is transitioning to a new version of Blackboard.  This process is expected to take until 12/24/18 to complete.  Updates on the progress will be shared on this blog.

We appreciate your patience as we have limped the existing Blackboard to its finish line after a series of system crashes.

Blackboard Down - Resolved

Blackboard reported down as of 1:00 PM.  ITS staff working to restore service ASAP.

Blackboard Down - Resolved

Blackboard confirmed down around 7:45 am.  ITS staff working to bring it back online.  We have had to engage Blackboard support for this issue.  Updates to follow.

Blackboard Down - Resolved

Blackboard is reported down as of 9:35 AM.  ITS is working to restore service ASAP.

Blackboard Down - Resolved

We are just learning from IDS that the Blackboard system is down and are working to locate staff to return it to service as quickly as possible.

We apologize for the situation especially knowing the effort to complete all work and grading before faculty are due to submit their grades by Monday at noon.

Updates will be posted to this blog entry as they are available.

Blackboard - Now using Titan Pass Credentials

On Monday, December 3, 2018 at 8:30 am ET, ITS migrated Blackboard's authentication method to your new Titan Pass credentials.  

You can confirm your Titan Pass password by going to https://my.udmercy.edu. If you have not set or do not remember your password, you may use the "forgot password" link on that page. Your username (e.g., freshmjw) will remain the same.

If you have questions or concerns related to obtaining your credentials, please feel free to reach out to the ITS Helpdesk:

Phone: 313-993-1500

Email: helpdesk@udmercy.edu

Ticket System: https://hd.udmercy.edu

TitanNet - Group Drives - Temporarily Down

Please be advised ITS is working through to restore access to the TitanNet G drives which are not mounting today.  No ETA at the moment but we are working as quickly as possible to restore service.

TitanConnect Portal *Resolved*

The TitanConnect website is currently experiencing an outage.  Please instead use the University's new portal system at https://my.udmercy.edu. 

For those who have yet to claim their Titan Pass credentials, your Titan Pass user code is your username (i.e. doej) and your password may be obtained by going to https://my.udmercy.edu and clicking on the “Forgot Password” link or "Activate Account" link.  Titan Pass will send to your University email account a link to establish your Titan Pass password. 

Note:  your user name does NOT include the @udmercy.edu portion of your email address.  If you forget your password, you can always return to this screen and use the “forgot password” option.

Update, 9:54 a.m. — TitanConnect is down due to a hardware failure. The hardware vendor has been notified.

Update, 2:15 p.m. — A Field Engineer from the hardware vendor has been dispatched. Replacement parts for the failed hardware are expected to arrive by approximately 9:00 p.m. tonight. We will continue to update this post.

Update, 9:40 p.m. — TitanConnect is back online.

Two-Factor Authentication *Resolved*

Members of the Detroit Mercy community with Two-Factor Authentication may experience difficulty logging in to Microsoft 365 services.  Microsoft is currently working to resolve the issue. 

Blackboard Outage *Resolved*

We are aware of the concern with Blackboard and we are working with BB support to resolve as soon as possible.  We will update this blog accordingly.

UDM Network Team

Blackboard Error After Login *Resolved*

ITS has just been notified of errors after users log in and access a course shell.  We are working to locate staff to address the issue as quickly as we can.

Blackboard Outage *Resolved*

BB will be taken offline for scheduled maintenance @ 0800 The window for this maintenance is 30min.

ITS Network Team

Blackboard Maintenance Wed, Nov 14 8:00 am - 8:30 am

Just a quick reminder as announced via email and on the Blackboard announcement section that the system will be transitioned to authenticate using your Titan Pass credentials.  The system will be down from 8:00 am and will be back online at 8:30 am.

If you have not already claimed your Titan Pass credentials, go to my.udmercy.edu and click on the Authenticate Account option.  Enter your user name and an email will be sent to your Office 365 email account which will allow you to set your password.

You can then go back to blackboard.udmercy.edu or access it via login to the my.udmercy.edu portal.

We apologize for this inconvenience this morning in allowing us to make this move now in preparation for the new Blackboard environment coming in Term II.

Blackboard Down - 11/1 @ 7:00 am *Resolved*

A new issue has cropped up since we went back online yesterday night preventing users from logging in.  ITS is looking to address this ASAP.  Please bear with us.

Blackboard Offline - UPDATE-

We are currently working with BB support to resolve this concern and will update this string accordingly.


___________________________________________________________________________
BB will be taken off line to resolve concerns.  The window for this maintenance is 30min.

ITS Network Team

BlackBoard Availability **UPDATE**

The website is available however, full functionality has not been restored.  We will update this thread accordingly.
-------------------------------------------------------------------------------------------------------------------
We are aware of the concern with the Blackboard site and are currently working to resolve the concern.

ITS Network Team

Blackboard Course Accessibility**UPDATE**

System is fully functional.  Thank you for your patience.
______________________________________________________
We are aware of this concern and we are working on a resolution.

ITS Network Team

Corktown Network Down

The network is temporarily down but will be brought up ASAP.

 

**Completed**Blackboard Availability

On Friday 10/12/2018 from 0700 to 0800 Blackboard will not be available because of scheduled maintenance.  This post will be updated when the system is available.

UDM Network Team

TitanConnect - Scheduled Outage - Starting Today at 5 pm through Sunday

This is a gentle reminder that the TitanConnect Self-Service and INB services will be offline starting at 5:00 pm today and will return to availability on Sunday.  Please exist Self-Service or INB prior to 5:00 pm.

During this time, the TitanConnect portal (https://tc.udmercy.edu) and My Portal (https://my.udmercy.edu) will remain online and available however, the links for these two services will not function.  Once the upgrades are completed, access will be restored.

Status updates will be provided to the University community on the ITS Outage blog which is available at:  https://udm-its.blogspot.com.  This is a good link to bookmark should you experience issues with any ITS service and would like to know the current status.

All other services including the highly utilized Blackboard, Office 365 and University’s websites will remain online and available during this time.

ITS

 

From: Information Technology Services
Sent: Friday, September 14, 2018 9:45 AM
To: students_plus_dental_law@listserver.udmercy.edu
Cc: employees@listserver.udmercy.edu
Subject: TitanConnect - Scheduled Outage - First Weekend in October 2018

 

Please be advised that starting at 5:00 pm on Friday, October 5, 2018 and continuing through Sunday, October 7, 2018 the TitanConnect Self-Service and INB services will be offline while back-end database upgrades are completed in preparation for an upgrade of this environment later in the year.

During this time, the TitanConnect portal (https://tc.udmercy.edu) will remain online and available however, the links for these two services will not function.  Once the upgrades are completed, access will be restored.

Status updates will be provided to the University community on the ITS Outage blog which is available at:  https://udm-its.blogspot.com.  This is a good link to bookmark should you experience issues with any ITS service and would like to know the current status.

All other services including the highly utilized Blackboard, Office 365 and University’s websites will remain online and available during this time.

ITS

 

Corktown Campus and UHC Internet Down

The Corktown campus and UHC have been reported their internet is down.  ITS staff are working to restore services ASAP.

RESOLVED - Employee Phone & Email Directory is unavailable

The Detroit Mercy Employee Directory is currently unavailable.  Our team is aware of the issue and is working on a solution.   No ETA is available. Please check back as all updates will be posted here as they are made available.

ITS Help Desk

RESOLVED - Employee Phone and Email Directory is unavailable

The Employee Directory is once again available.



The Detroit Mercy Employee Directory is currently unavailable.  Our team is aware of the issue and is working on a solution.   No ETA is available. Please check back as all updates will be posted here as they are made available.

ITS Help Desk

COMPLETED - BlackBoard Availability

On Monday 09/24/2018, from 0730 until 0800 Blackboard will be unavailable for needed maintenance.  Thank you for your patience in this matter.

UDM Network Team

RESOLVED -Internet connectivity on 3rd and 4th floors - Library

Power has been restored and both phones and internet connectivity his again available.


We are receiving reports that there is no internet connection availabe in the Library on the 3rd and 4th floors.  Please be advise, our team is aware of the issue and are working to resolve.  There is no ETA at this time. 

Please check back for updates as they will be posted as they are made available.

ITS Help Desk

RESOLVED - O365/Email portal is unavailable

All users should have access to their O365 email once again.  Should you require a password reset please contact the Help Desk at 313-993-1500

Users are reporting they are unable to login to the O365 portal.  This issue is stemming from Microsoft's service.  At this tine we do not have an ETA.

Please check back as all updates will be posted here as they are received.

Thank you,

ITS Help Desk

TitanConnect - Scheduled Outage - First Weekend in October 2018

Please be advised that starting at 5:00 pm on Friday, October 5, 2018 and continuing through Sunday, October 7, 2018 the TitanConnect Self-Service and INB services will be offline while back-end database upgrades are completed in preparation for an upgrade of this environment later in the year.

During this time, the TitanConnect portal (https://tc.udmercy.edu) will remain online and available however, the links for these two services will not function.  Once the upgrades are completed, access will be restored.

Status updates will be provided to the University community on the ITS Outage blog which is available at:  https://udm-its.blogspot.com.  This is a good link to bookmark should you experience issues with any ITS service and would like to know the current status.

All other services including the highly utilized Blackboard, Office 365 and University’s websites will remain online and available during this time.

ITS

 

All systems up

At this time, all primary systems are operational.  Work remains to be done to the connection to the Law School that is impacting select user populations.

Blackboard Course Error - Term 2 and Term 3 Courses

It was reported earlier in the day (2:18 pm) through the IDS department that select Term 2 and Term3 courses that are presently suppose to be active are not.  ITS is working again with Blackboard Support to resolve this matter as quickly as possible.

Blackboard Error - 508 Error

We have been made aware through IDS that there is an error after logging in to Blackboard and are working to locate staff to resolve this issue as quickly as we can.

 

RESOLVED: Disruption to wireless connectivity

We are currently experiencing a disruption to wireless connectivity.  The Network team is aware of the issue and are working to resolve.  There is no ETA available at this time.  Please check back as all updates will be posted here as they are received. 

UPDATE:  This issue has been resolved.  WiFi connectivity has been restored throught the campus.

-->

Law School Internet Down

It has been reported and we have yet to verify the Law School internet connection is down.  We will investigate as soon as resources are available.

McNichols Campus Internet Connection - Temporarily Down

The main internet connection to the University’s core servers is temporarily down and will be restored as soon as possible.  Connections to and from the residence halls should be fine at this time.

 

ITS will provide updates as they are available.

Update - MCN - AV Office Offline, Briggs Ground Floor IT network services offline, Briggs Basement WIFI offline, Briggs Fax Machines offline

Services have been restored to Briggs that were afffected by the water damage.

All service includeing, WiFi, Telecom, and Faxes should be restored at this time

UDM Network Team

Network Outages - Update

The network outages affecting the CHP and Engineering on 7/11 and 7/12 havebeen resolved.
UDM Network Team

Network Outages

Due to an unforseen power outage there are localized network outages on yhe McNichols campus

- The wifi and some offices in engineering are currently experiencing outages.

- The CHP building wifi and some offices on the basement level are experiencing outages.

We will update with further information.

UDM Network Team

Network Connectivity Restored

As of 3:50pm, network connectivity for all users on the UDM McNichols campus has been restored.

UDM Network Team

Network connectivity is currently unavailable

At this time some users may be experiencing difficulty connecting to the network.  Our team is aware of the issue and have isolated the cause.  We are currently working on a resolution. 

No ETA is available at this time.

Please check back as all updates will be posted here as they are made available.

Phishing Scam - Microsoft Email Deactivation

If you receive the below email, mark it as Spam and delete it.  This is not an official email message from Microsoft.  If you did click on the link and provide your account information, contact the ITS Help Desk at 313-993-1500 so that steps can be taken to secure your accoount.

Blackboard Offline

Due to an unforeseen power issue, Blackboard services are currently restarting.

We expect services to be restore in the next 30 minutes.

UDM ITS

Accessing Blackboard from TC

We are aware of the concern accessing BB from our TC web page and we are currently engaged with support to resolved this concern asap.  Please use the single login to access BB.

https://blackboard.udmercy.edu/

UDM Network Team

MCN - AV Office Offline, Briggs Ground Floor IT network services offline, Briggs Basement WIFI offline, Briggs Fax Machines offline

Please be advised that due to some water damage, the ground floor of the Briggs building is temporarily without IT network services which includes wireless, wired and telecom.

 

Fax lines in Briggs may not work as well throughout the building.  Other floors should be operating fine as of this time.

 

 

As a result of this, the ITS-AV Briggs office is temporarily offline.  You may call the x1500 and leave a message and they will pick up the voice-mail as soon as they are able.  The AV office may also be reached via email at dts@udmercy.edu.  For emergency items or everyday needs, you may also stop by the B014 office. 

 

 

It may be more than a few days while the water damage is cleared, replacement equipment is acquired and set up.  Your patience as we deal with this matter is greatly appreciated.

 

ITS

 

 

Blackboard Offline

Today at approximately 0730 until 0800, BB will not be available due to scheduled maintenance.  We appreciate your patience regarding this matter.

UDM Network Team

Helpdesk System Offline - Updates in Progress

Throughout today, the Helpdesk is being updated and may be offline at times.  You can always reach the Helpdesk at x1500 when the ticket system is down.

BlackBoard Concerns**UPDATE**

We are back online. Thank you for your patience.

UDM Network Team
--------------------------------------------------------------------------------------------------------------------------

We are aware of the concerns with the Global Navigation Menu and creating Announcements.  We are working to resolve these concerns and we will update this blog accordingly.

UDM Network Team

Blackboard Availability

Today, from 0730 until 0800 Blackboard will be unavailable for needed maintenance.  Thank you for your patience in this matter.

UDM Network Team

BlackBoard Email concerns**UPDATE**

Email is back online.  Thank you for your patience.

UDM  ITS Network Team

6/12/18 12:19  - At this time preproduction Database (PPRD) is down and unavailable.

Fraudulant "Accept Deposit" Email

Below is the newest fraudulent email being seen within the community.  If you have received this email please do not click the link and delete it. 

Should you ever receive a questionable email forward the email to the ITS Help Desk at helpdesk@udmercy.edu. We will respond letting you know if it is authentic or not.

ODS/Discoverer is available

ODS/Discoverer is available. 

Blackboard Repair - Estimated Time 30 Minutes

After weeks of working with Blackboard to find a solution to the problems users have been facing, the system is being repaired at 11:00 am today and will be down for up to 30 minutes.  We are optimistic this will resolve the issues that originated back on 5/18.

Phishing/Banking Scam Alert

We have been made aware of a new phishing scam that was seen within the community.  Should you receive the below email, delete it.  This is not a legitimate email or offer.

Blackboard Copy/Attachment Concerns

We are aware of the concerns and are engaged with BB support for a resolution.  We will update you accordingly.

UDM Network Team

Posting text on discussions board

We are aware of the concern of copying text to discussion boards and are in communications with Blackboard support.  Temporarily, please type text into messages manually and we will update once this concern has been resolved accordingly.

.

Blackboard Online

Hello,

Blackboard is online and fully functional.  Thank you for you patience.

UDM Network Team

Blackboard Outage

We are currently working with Blackboard support to resolved this concern as soon as possible.  We will update this blog accordingly.

UDM Network Team

Unintended Outage

During the troubleshooting process with BB support, we are experiencing an outage due to service restarts.  the system should be online within ten minutes.  I will update you accordingly.

Herman

**BlackBoard Maintenance UPDATE**

BB is online.

ITS Network Team

Blackboard Outage**UPDATE**

We are online.  Feel free to contact ITS with any questions or concerns.

Blackboard Reported Down

ITS is working to restore service ASAP - again.  We are working with Blackboard (the company) to identify a permanent resolution to this issue.

Blackboard Reported Down

Blackboard was reported down at 10:52 am and service was restored at 11:26 am.

Blackboard Reported Down

At 11:00 am Blackboard was reported down.  ITS restored service just after 12:00 pm.

Service has been restored - Blackboard experinecing issues

Service has been restored.

Currently users are experiencing issues with acessing content within Blackboard.  Our team is aware of the issue and is working to resolve.  Please check back as updates will be posted as they are made available.

ITS Dept.

Newest Phishing Email - "Important update - Please read"

If you receive the below email you will want to delete it.  This is not a communication from the ITS Help Desk.

**BlackBoard Login Issue**

This concern has been resolved.  Thank you for your patience.

Network Team

BlackBoard Login Issue

ITS is aware of the login concerns with BlackBoard.  ITS staff is currently working on a solution.  Check back for updates.

UDM Network Team

Blackboard Server - Maintenance Window - 7:30 am

Please note, the Blackboard server was temporarily offline at 7:30 am for a schedule maintenance during the regular weekly maintenance window.

SPAM ALERT - Fradulant HR Email

If you receive the below email message, delete it.  This is not an official communicaion from either HR or the University.



The PDF within contains a link to a fradulant site that will ask you to sign in with your O365 credentials.

If you should receive a message you are not sure about, and you do not see it listed on the blog, forward the message to the ITS Help Desk at helpdesk@udmercy.edu

Service Restored - Titan Connect is unavailable

Service has been restored.



Titan Connect is currently unavailable.  Our team is aware of the issue and is working to resolve.  There is no ETA available at this time.  Check back as all status updates will be posted as they are made available.

ITS Help Desk

Phishing email - Comprehensive Analysis and Review

If you receive the following email please mark as 'Junk' and delete.  Do not click on the link within the email.  This is not from the ITS Dept or the Help Desk.


UDM IT Help Desk

Phishing email - Curriculum Review

If you receive the following email please mark as 'Junk' and delete.  Do not click on the link within the email.  This is not from the ITS Dept or the Help Desk.


UDM IT Help Desk

Disruption to internet connectivity UPDATE - Service restored

3/8 UPDATE:  All services have been restored.  We thank you for your patiences.  If you have any questions you can call the Help Desk at 313-993-1500.




3/7 UPDATE: Currently we are experiencing a disruption in internet connectivity. The issue has been found to be due to hardware failure.  Our team is working to replace the equipment and the repair will likely take until the end of the day or possibly through to tomorrow morning before connectivity is restored.

Please check back for any updates which will be posted as they are made available.

UDM IT Help Desk

McNichols Phones Offline

It has been reported that phones on the McNichols campus are offline.  ITS is investigating this matter.

 

Corktown Campus Offline

Due to a power related issue, the Corktown campus is completely offline.

 

SPAM email - "From the office of the President"

If you receive the below email, do not download or click on the attached PDF.  This is not from the President's Office and is not an official communication.  Mark the messgeas Junk and delete.

If you have any questions please contact the Help Desk at helpdesk@udmercy.edu | 313-993-1500

The ITS Help Desk

Channels 77-80 temporarily down

Please be advised channels 77-80 are presently down.  ITS is working to restore them as soon as possible.

 

 

SPAM ALERT - "Important Health Information"

The below email message is NOT official and did not come from ITS.  The provided link will take you to a spoofed Titan Connect login page.  No not attempt to login in and delete the email.

If you look you will notice that the grammer is incorrect within the message and the link provided is hidden.  These are two good indicators that a message is not an official ITS communication but SPAM.

Any questions or concerns should be directed to the ITS Help Desk, 313-993-1500

RESOLVED: Help Desk Ticket System

The Help Desk ticketing system is now back on line.


The ITS Help Desk ticketing system is currently unavailable.  At this time there is not ETA as to when this issue will be resolved.  Should you need technical assistance please call the Help Desk at 313-993-1500 and one of our team members will assist you.

TC Portal Login Issues

We have received reports some users are experiencing difficulty logging into the portal.  Staff are investigating.

 

Cable TV - Channel 51

Channel 51 is reported down.  ITS will restore service on Monday.

 

Production updates to Employee self service

Thursday 1/19/18 there will be updates applied to the Banner employee self service modules between 6:30am and 8:00am. This service will experience short intermittent outages during this time period.

Thank-you for your patience.  

Cable TV Channels Down

Channels 18, 52-58 and 94 are temporarily down.

 

Shiple Outage Complete

The Facilities department was able to quickly restore power.  Total outage time was 23 minutes.  All services restored.  Should you have further issues with technology, please let us know.  Staff will return to campus on Tuesday.

 

Off-Campus Access Outage - 90 Minutes - January 15, 2018 at 8:30 AM

Please be advised, a scheduled power outage for the Shiple building on the McNichols campus from 8:30 A.M. to 10:00 A.M. this Monday, January 15, 2018, will limit access to TitanConnect, Blackboard, the University’s website and other McNichol’s hosted solutions for on-campus access during this time.  Resident’s living in Shiple will also be unable to access these services during this time.

 

During this short outage, users from off-campus will likely receive a “page not found” message.  If you encounter this, please retry accessing after 10:00 A.M.

 

ITS

Scam: New Year Password Reset

If  you receive the following email do not click on the link and delete.  This is not from the ITS Dept. or the Help Desk.

If you have clicked on the link and provided your information contact the Help Desk at 313-993-1500

Thank you