M365 Service Health Notification

Microsoft 365 suite service alert Incident information Title: Unable to access the Microsoft 365 admin center ID: MO220847 Status Service Restored Details Title: Unable to access the Microsoft 365 admin center User Impact: Affected users are unable to access the Microsoft 365 admin center. More info: Users attempting to access the Microsoft 365 center may have received a runtime error. For information on alternative methods to contact us outside the admin center, please visit: https://docs.microsoft.com/en-us/microsoft-365/admin/contact-support-for-business-products?view=o365-worldwide Final status: We've completed our targeted restarts following reversion of the update that caused impact and have confirmed that the incident is now resolved. Scope of impact: This issue potentially affected any user attempting to access the Microsoft 365 admin center or interact with admin center features. Start time: Monday, August 24, 2020, at 4:15 PM UTC End time: Monday, August 24, 2020, at 5:45 PM UTC Preliminary root cause: A configuration update within a portion of our service infrastructure that hosts the Microsoft 365 admin center caused the impact. Next steps: - We're analyzing the configuration update that caused this issue to better understand the underlying problem that led to impact. - We're reviewing our update procedures to better identify similar issues during our development and testing cycles. We'll publish a post-incident report within five business days. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052