Details
Title: All users can't access Microsoft Forms or forms.office.com
User Impact: Users may have been unable to access Microsoft Forms or forms.office.com
Final status: We've determined that an update inadvertently caused an incorrect setting, which prevented users from accessing Microsoft Forms or forms.office.com. We've reverted the update and confirmed via telemetry that service is restored.
Scope of impact: This issue affected any users attempting to access Microsoft Forms or forms.office.com.
Start time: Monday, August 10, 2020, at 5:41 AM UTC
End time: Monday, August 10, 2020, at 6:07 AM UTC
Root cause: An update inadvertently caused an incorrect setting, which prevented users from accessing Microsoft Forms or forms.office.com.
Next steps:
- To help prevent similar impact in the future, we're further investigating why the update caused the incorrect setting.
This is the final update for the event.
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