M365 Service Health Notification

SharePoint Online service alert Incident information Title: All users may be unable to access second level sub-menu links in the navigation bar of SharePoint Online sites ID: SP220211 Status Service Restored Details Title: All users may be unable to access second level sub-menu links in the navigation bar of SharePoint Online sites User Impact: Users may be unable to access second level sub-menu links in the navigation bar of SharePoint Online sites. More info: Users may have been unable to access SharePoint Online sites via sub-menu links, though the sites were accessible if browsed to directly. Final status: Our investigation determined that a recent change to our service infrastructure caused the second link in a nested navigation link chain to not be selectable, causing impact. We've disabled the change and confirmed with affected users that it has successfully mitigated impact. Scope of impact: This issue could have potentially affected any user attempting to access second level sub-menu links in the navigation bar of SharePoint Online sites. Start time: Tuesday, August 11, 2020, at 6:08 AM UTC End time: Wednesday, August 12, 2020, at 12:15 AM UTC Root cause: A recent change to our service infrastructure caused the second link in a nested navigation link chain to not be selectable, causing impact. Next steps: - We are continuing to examine the change to determine why it made the link unelectable to help prevent similar impact in the future. This is the final update for the event. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052