E-mail to hotmail accounts may be rejected until we clear our good name with the service (once again). Yet again, a user has had their account used to send thousands of messages to external entities which has resulted in blacklisting. We will try to clear this up as soon as possible.
In the mean-time, use your UDM account to e-mail other UDM accounts instead of e-mailing to/or from a hotmail account. Sending to accounts within the University domain are gaurenteed delivery.
All systems are operational at this time.
Faculty grade submissions are due on Monday, December 21, 2009 at 12:00 pm.
Between 7:00 am and 11:00 am, the University’s internet provider will be performing some maintenance on the Wayne State campus that may potentially disrupt service for UDM and a larger number of other schools. The interruption should be brief. If you have difficulty getting in, please try later in the day.
If you are on campus, you should not be affected by this situation. Faculty grade submissions are required by Monday, December 21, 2009 at 12:00 pm. Please keep this in mind.
Baker College - Allen Park (Connectivity)
Baker College - Port Huron (Connectivity)
CFCS4 (Router)
College for Creative Studies - New Center Campus (Connectivity)
Detroit Medical Center (Connectivity)
HFA-CUE (Router)
Henry Ford Academy - Center for Urban Education (Connectivity)
Lapeer ISD (Connectivity)
Level 3 Communications, Inc. (Connectivity)
MADONNA5 (Router)
MARYGROVE3 (Router)
Madonna University - SWEEP Center (Connectivity)
Marygrove College (Connectivity)
Michigan State University - College of Osteopathic Medicine (Connectivity)
ST-CLAIR-CMH (Router)
Sanilac ISD (Connectivity)
St. Clair County Community Mental Health Authority (Connectivity)
St. Clair County Regional Educational Service Agency (Connectivity)
Tuscola ISD (Connectivity)
UDMERCY4 (Router)
University of Detroit Mercy (Connectivity)
University of Detroit Mercy - Dental Clinic (Connectivity)
Wayne RESA (Connectivity)
Wayne State University (Connectivity)
We just learned at 10:30 pm of issues related to incoming e-mail and the network and webservices area were quick to respond to address the issue. Mail appears to be flowing through at this time. The mail system for external incoming e-mail appears to have stopped around 11:55 am today.
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MERIT NETWORK, INC. - NETWORK OPERATIONS CENTER - INFORM MESSAGE
SUBJECT: MAINTENANCE - WSU-Maccabees (WSU-ETHSW2)
SCOPE: All sites behind this router, as listed below
STATUS: Connectivity will be interrupted to sites connected
to this router
MAINTENANCE
WINDOW START: Saturday, 19 December 2009, 08:00 EST
MAINTENANCE
WINDOW END: Saturday, 19 December 2009, 11:00 EST
COMMENTS: The expected duration of any potential outage is 20
minutes during the above window.
Affected:
Baker College - Allen Park (Connectivity)
CFCS4 (Router)
College for Creative Studies - New Center Campus (Connectivity)
HFA-CUE (Router)
Henry Ford Academy - Center for Urban Education (Connectivity)
MADONNA5 (Router)
MARYGROVE3 (Router)
Madonna University - SWEEP Center (Connectivity)
Marygrove College (Connectivity)
UDMERCY4 (Router)
University of Detroit Mercy (Connectivity)
University of Detroit Mercy - Dental Clinic (Connectivity)
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Network Operation Center Merit
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Merit Network, Inc.
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Sent: Thursday, December 10, 2009 5:13 PM
To: Network Operator
Subject: TT66443: WSU-ETHSW2 switch MAINTENANCE 12/13/09 08:00 EST
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MERIT NETWORK, INC. - NETWORK OPERATIONS CENTER - INFORM MESSAGE
SUBJECT: MAINTENANCE - WSU-Maccabees (WSU-ETHSW2)
SCOPE: All sites behind this router, as listed below
STATUS: Connectivity will be interrupted to sites connected
to this router
MAINTENANCE
WINDOW START: Sunday, 13 December 2009, 08:00 EST
MAINTENANCE
WINDOW END: Sunday, 13 December 2009, 11:00 EST
COMMENTS: The expected duration of any potential outage is 20
minutes during the above window.
Affected:
Baker College - Allen Park (Connectivity)
CFCS4 (Router)
College for Creative Studies - New Center Campus (Connectivity)
HFA-CUE (Router)
Henry Ford Academy - Center for Urban Education (Connectivity)
MADONNA5 (Router)
MARYGROVE3 (Router)
Madonna University - SWEEP Center (Connectivity)
Marygrove College (Connectivity)
UDMERCY4 (Router)
University of Detroit Mercy (Connectivity)
University of Detroit Mercy - Dental Clinic (Connectivity)
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Network Operation Center Merit
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Merit Network, Inc.
Besides the Microsoft blacklisting, Verizon.net appears to be blacklisting UDM as well. ITS networking staff will work to clear this up with these providers as quickly as we can. Blacklisting is generally a result of too much SPAM coming out of someone’s account. Please, say “Delete” to SPAM.
The University is on official Thanksgiving break. While we take the time to give thanks, we will be watching the systems from remote locations. If issues arise, please let us know via this blog and we’ll work to resolve them.
Where would we be without Technology? Just another item to be thankful for.
As previously announced, UDM’s legacy Communigate e-mail solution (students.udmercy.edu) will soon be retired and in its place will be the integrated TitanConnect portal e-mail solution (tc.udmercy.edu).
The TitanConnect portal e-mail solution provides students with an @udmercy.edu. An @udmercy.edu account may be a more attractive address to use particularly once you have graduated and choose to continue to use your University e-mail account.
Students with legacy e-mail accounts who would like to centralize their e-mail on the TitanConnect portal may “marry” their @students.udmercy.edu account to their new e-mail account. All new mail sent to a students @student.udmercy.edu account will be directed to land into the students TitanConnect portal e-mail account.
This is a one-time process.
The legacy e-mail address will remain in existence to ensure mail sent to the old address is redirected to the TitanConnect portal e-mail inbox.
Existing e-mail stored in legacy students@udmercy.edu account may be transferred into the TitanConnect portal e-mail account using Communigates “redirect” feature.
After marrying an account together, it is strongly recommended to establish a Communigate redirect rule just in case new messages mistakenly land in the legacy e-mail inbox.
To perform the linking/marrying process you must know in advance:
1. Your TitanConnect user code and password
2. Your Communigate user code and password
If you do not know your TitanConnect password, go to http://tc.udmercy.edu and click on the “forgot password” feature. Answer your own security questions to reset your password.
If you do not know your legacy Communigate password you will need to stop by the ITS Helpdesk in the Fisher building, Room 230, during Helpdesk hours of Mon-Thurs 8:30 am to 7:00 pm or Fri 8:30 am to 5:00 pm and present your UDM student ID to have this password reset. The Helpdesk is closed on University holidays.
To perform the linking/marrying process go to https://www.udmercy.edu/mailmap/ (note the https).
If you have questions about this process, please feel free to submit a ticket into the http://helpdesk.udmercy.edu system or contact helpdesk@udmercy.edu or visit the helpdesk in person during standard business hours or use the Helpdesk’s IM solution available during standard business hours at http://it.udmercy.edu.
Members of the ITS department will be available in C&F10 on Tuesday, November 24, at 1:00 pm for Q
A week or two ago, ITS implemented some improved bandwidth adjustments that were believed to address the sluggishness and buffering with YouTube. We would appreciate hearing any feedback you may have regarding the performance of YouTube on campus via wired computer or wireless. If you can share the location and approximate time where you have had success or problems that would be Helpful to ITS. (i.e. WIFI in the Quads at 3amish, Office in Briggs at 10:00 am, WIFI in Student Union around 2pm ish)
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SUBJECT: We are experiencing intermittent commodity/Internet2 outages
within the Merit Regional Network.
The exact cause and scope are unknown at the present time.
SCOPE: We are experiencing intermittent commodity/Internet2 outages
STATUS: This issue is being actively investigated. Additional
information will be provided as it becomes available.
START TIME: Saturday, 14 November 2009, 08:30 EST
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Network Operation Center Merit
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Merit Network, Inc.
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noc@merit.edu
www.merit.edu/mail.archives
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A user reported and we have confirmed issues sending to Hotmail. We may have been blacklisted again.
ITS staff received automatic notification of problems with Exchange but have not been able to verify this. If you are an Exchange user and experiencing issues, please respond to this post to let us know what you are experiencing. Thank you.
This Friday, November 6, 2009, there will be a short network outage at 8:30 am and at 12:00 pm for the entire Briggs building while ITS cuts over network traffic for expansion work to accommodate the renovations taking place on the 2nd floor of Briggs.
Between 8:30 am and 12:00 pm, the 2nd floor of Briggs offices will be without access while the 2nd floor network closet is enhanced to accommodate the work taking place in Briggs 210/211.
Briggs labs 245 and 247 will continue to have access during this time.
WIFI will be available throughout the 2nd floor during this time as well.
ITS
All systems are operational at this time. If you are a resident user, ITS would appreciate your comments on bandwidth performance over the past 24 hours. Changes were implemented that should show improvement in some areas. We would like to know what is working better than before and what is not working or working poorer than before.
UDM appears to be blacklisted by a number of servers including Comcast. If you experience a bounce-back from an address you have successfully sent to and believe to still be active in the past and the bounce-back indicates some type of security issue, it may be related to our blacklisted status.
ITS will work the channels to clear our good name and restore e-mail communications to these sites as quickly as possible.
Significant changes have been implemented to provide more bandwidth to the resident students. Any feedback on performance would be most appreciated. Of course, access to P2P type sites may still be slow. YouTube seems to be slow at times as well.
We are pleased to report all WIFI access points are fully operation. UDM has over 200 AP’s across all three campuses.
After monitoring internet utilization since late August, ITS has implemented a number of changes to the allocations across the 24 hours of utilization. We will continue to monitor utilization. Should you experience extreme slowness for legal activities, please report this to ITS by way of helpdesk ticket. http://helpdesk.udmercy.edu Please indicate the date, time and site or process you were trying to perform.
We are not experiencing any problems with the hardware at this time. If you are having troubles, please report it through the IT Helpdesk.
Please be advised the TitanConnect Portal/Email system and related services (including TitanConnect INB and TitanConnect SSB) will be temporarily down on Saturday, September 9, 2009 starting at 6:00 pm for approximately 8-12 hours. During this time the system will be upgraded to the latest version of the Luminis portal software.
Early Sunday morning we expect all systems will be operational and available for service.
During this time, incoming e-mail will be queued and delivered when possible. During this time, the Knowledge/Blackboard server will remain online and available for use.
Students using the @students.udmercy.edu e-mail account will continue to function as normal throughout this update.
For the latest status on this update, please keep your eye on http://udm-its.blogspot.com.
ITS
Please be advised the Law Campus is currently experiencing difficulty dialing the metro-Detroit region (248, 586,734) and ATT is working to resolve the problem as quickly as possible.
Local calls from the Law Campus to 313 and long distance calls to other area codes appear to be working at this time.
To the best of our knowledge, phone service is fully operational on the McNichols and Corktown campuses (with the noted exception as reported by your Helpdesk tickets). Access to the ITS-AV/CS line is also still down.
For more updated information on this issue, please visit the http://udm-its.blogspot.com site.
ITS-Telecomm
Main Telecomm feed into the 1st floor of the library spliced by contractors around 9:30 am. Contractor out to fix.
For the record, Law lost power at 8:15 am today and had it restored around 12:00 pm.
Power has been restored and ITS services are available.
Connectivity to the Law campus is presently down. We are working to restore service as soon as possible.
We apologize in advance for this late notice.
Beginning tomorrow at 5:00 am, ITS will temporarily have TitanConnect INB and TitanConnect SSB down while a number of maintenance processes are completed. We anticipate a return to service on or before 8:00 am.
Your TitanConnect portal, e-mail and calendar access will remain available however the links to TitanConnect INB and TitanConnect SSB will not function.
For up-to-date status on this process, information will be posted to the ITS Outage Blog located at http://udm-its.blogspot.com
ITS
The upgrade was successfully completed and all mail has been processed through.
Emergency upgrade of SPAM solution has incoming internet e-mail queuing up for the next 45 minutes.
To diagnose an internal error, the mailborder solution will be restarted and returned to service at 4:15 pm.
Outgoing e-mail and listserv e-mail to Yahoo recipients is temporarily being throttled by Yahoo at this time.
To the best of our knowledge, all systems are up and fully functional.
Looking for something to do? Log into tc.udmercy.edu and register for classes.
Per the message from earlier in the week regarding the 6/13 at 8:00 am power shutdown.
Please be aware the power outage to Shiple Residence Hall this Saturday will impact a number of IT related services.
If you are on the McNichols campus you will be able to access University web sites however you will not be able to access the Internet. You will be able to send e-mail but it will be queued and delivered after power has been restored to Shiple. Mail sent on the McNichols campus from a udmercy.edu account to a udmercy.edu account will work fine.
If you are on the Law or Dental campuses, you will not be able to access University websites or the Internet during this time.
Access to hosted solutions such as www.detroittitans.com and http://udm-its.blogspot.com will remain available throughout this outage.
We apologize for the disruption of service.
Since 3:00 am we have experienced a low flow of internet e-mail coming into UDM. Outgoing is fine. Investigating the low-flow situation.
This evening we’ve experienced some unusual activity that appears to have caused Blackboard to go down and TC to temporarily suspend service. Both are back and operational. ITS staff will review logs and closely monitor the systems tonight. If you experience other issues, please let us know via a reply to this blog.
E-mail and calendar are temporarily down and will be brought back online ASAP.
Incoming e-mail should be flowing through. The SPAM server upgrade has been completed.
There will be a slight delay with messages coming in from the Internet and outgoing listserv messages while UDM’s SPAM solution is upgraded. Your patience during this time would be most appreciated.
All systems operational at this time. Students, please register for Fall classes in tc.udmercy.edu. Fac/Staff/Students, please update your address information in TitanConnect as well.
We’re hoping users are finding the new TitanConnect system a refreshing experience compared to registrations for Fall of the past. No need to look back to last year or the year before or the year before that or the year before that one either. Two days without serious hiccups on the system is a very good start. Students with login issues should get in touch with the Helpdesk for assistance. No need to wait, try logging into the portal now and seeing if you are ready to register. If your time has arrived for registration, go for it.
At this time, all systems are operational.
Students, please read your university e-mail regarding new registration procedures for Fall 2009 that will start on March 16, 2009.
We think you’ll like the new TitanConnect environment over the Weblink environment.
At 8:00 pm on Wednesday, March 11, 2009, ITS will be taking down the TitanConnect portal for one hour to complete maintenance work in preparation for registration. Attempts to access the system during that time will display a warning screen regarding this event. Once the warning screen goes away and the login screen appears, you may log in and begin to use the system.
Access to Blackboard, Wimba and TurnItIn will remain available during this time.
For more information during this outage, please visit http://udm-its.blogspot.com
ITS
Voice-mail service has been restored. An update that took place yesterday at 8:00 am created a few unexpected problems. The problems have been resolved.
As we move closer to the start of production use of the TitanConnect Banner system there will be a number of occasions when ITS will need to interrupt usage so that we are fully prepared for the Student system, Financial Aid system and student portal environment are ready for use.
Tonight, from 8:00 pm to 9:00 pm we will be taking down the TitanConnect Luminis portal environment. All other University IT services will remain available.
Please make certain you have logged off prior to 8:00 pm.
Thank you.
ITS
Production is back online. A configuration issue undetected from last Friday’s fix resulted in this problem surfacing. The permanent solution is in place and the system is back up and running.
On Monday, January 19, 2009 (Martin Luther King Holiday) the ITS department will be upgrading the central storage solution used by the majority of production servers throughout the University. This upgrade will provide more disk space (16 more Terabytes) for all major servers in preparation for the TitanConnect Banner Student, Financial Aid and Portal go-live projects, allow for ITS to streamline daily and weekly back-up and free hardware that will become core components for a future hot-site.
To accomplish this upgrade a number of computer services will be offline for a period of time. Starting at 6:00 am on January 19th access to all University web-servers, all TitanConnect Banner services, all TitanNet services, faculty/staff email and student email will be unavailable to approximately 3:00 pm.
All incoming e-mail will be queued and delivered after services have been restored.
During this time, access to the Internet for web surfing, Exchange, Blackboard (aka Knowledge), www.detroittitans.com, Wimba and TurnItIn will remain available.
Updates will be posted on the ITS Outage Blog located at http://udm-its.blogspot.com.
We apologize in advance for the down-time and appreciate your patience as we take these steps to further build up the University’s environment.
ITS
As a result of the power outages during break, all of Chemistry appears to be down (MDF), six access points in Engineering and one access point in the Library. ITS will work to restore all of these services as quickly as possible.