M365 Service Health Notification

Exchange Online service alert Incident information Title: Users with Android 8 devices may be unable to send email in the Outlook mobile app ID: EX222397 Status Service Restored Details Title: Users with Android 8 devices may be unable to send email in the Outlook mobile app User Impact: Users may have been unable to send email in the Outlook mobile app when using an Android 8 device. More info: Users may have seen the 'send' button grayed out on their screen, preventing them from sending email. Final status: We've confirmed that users are able to update through the Google Play store to the latest version of the Outlook mobile app that includes the fix to resolve issue. Scope of impact: This could have potentially affected any of your users attempting to send email through the Outlook mobile app on their Android 8 devices. Start time: Saturday, September 12, 2020, at 7:00 AM UTC End time: Friday, September 18, 2020, at 4:00 PM UTC Root cause: A recent standard service update was causing unexpected impact to the Outlook mobile app for Android 8 devices. Next steps: - We're reviewing our service update procedures to better identify similar issues impacting Outlook mobile app email sending during our development and testing cycles. This is the final update for the event. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052