M365 Service Health Notification

Microsoft Teams service alert Incident information Title: Users experiencing failures joining meetings using a Conferencing Virtual Assistant (CVA) in Microsoft Teams ID: TM222384 Status Service Degradation Details Title: Users experiencing failures joining meetings using a Conferencing Virtual Assistant (CVA) in Microsoft Teams User Impact: Users may intermittently experience dropped calls when connecting through a CVA in Microsoft Teams. More info: This is is a continuation of the issue communicated in TM222372. Due to the intermittent nature of impact, retries may be successful. Current status: Our telemetry has indicated the issue has reoccured and we're working to expand our load balancing efforts to mitigate impact while continuing our code review to isolate the underlying cause. Scope of impact: Around 30 percent of calls served through the affected infrastructure and using CVA are impacted. Start time: Thursday, September 17, 2020, at 3:00 PM UTC Root cause: An unexpected increase in traffic is causing impact. Next update by: Thursday, September 17, 2020, at 9:00 PM UTC Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052