M365 Service Health Notification

Microsoft 365 suite service alert Incident information Title: Can't access Microsoft 365 services ID: MO222965 Status Service Degradation Details Title: Can't access Microsoft 365 services User Impact: Users may be unable to access multiple Microsoft 365 services. More info: Users may be unable to access any services that leverage Azure Active Directory (AAD) including Outlook, Microsoft Teams and Teams Live Events as well as Office.com. Additionally, Power Platform and Dynamics365 properties are also affected by this incident. Existing customer sessions are not impacted and any user who is logged in to an existing session would be able to continue their sessions. Current status: Our mitigation strategy was successful in allowing users to sign into the previously impacted services. Our internal monitoring has validated this recovery and we have received positive confirmation from customer reports. We'll continue to monitor the service and provide updates on full recovery to remaining impacted users. Scope of impact: Any user may experience access problems for Microsoft 365 services. Start time: Monday, September 28, 2020, at 9:25 PM UTC Root cause: A portion of our infrastructure was not processing authentication requests in a timely manner and preventing users from being able to access multiple M365 services. Next update by: Tuesday, September 29, 2020, at 2:00 AM UTC Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052