M365 Service Health Notification

Microsoft Teams service alert Incident information Title: Users experiencing failures joining meetings using a Conferencing Virtual Assistant (CVA) in Microsoft Teams ID: TM222384 Status Service Restored Details Title: Users experiencing failures joining meetings using a Conferencing Virtual Assistant (CVA) in Microsoft Teams User Impact: Users may intermittently experience dropped calls when connecting through a CVA in Microsoft Teams. More info: This was a continuation of the issue communicated in TM222372. Due to the intermittent nature of impact, retries may have been successful. Final status: The fix has been deployed and we've monitored through several peak cycles to confirm that the issue has not reoccurred and the issue is mitigated. Scope of impact: Around 30 percent of calls served through the affected infrastructure and using CVA were impacted. Start time: Thursday, September 17, 2020, at 3:00 PM UTC End time: Thursday, September 17, 2020, at 6:20 PM UTC Root cause: An unexpected increase in traffic resulted in impact. Next steps: - We're continuing to monitor the affected environments while looking into further efficiency improvements to prevent future occurrences. This is the final update for the event. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052